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Whoscall’s Web Checker: A powerful tool for verifying legitimate online shop links for buying Christmas gifts

Among the tips from various platforms and experts, one constant piece of advice is to avoid clicking random links from unsolicited SMS messages, messaging apps, or emails.

As the Christmas season ushers in, the concept of holiday shopping has shifted online, aligning with the ongoing digital transformation of today’s generation.

Numerous websites are available for people to shop for Christmas gifts. However, this convenience has also become an opportunity for online scammers to exploit.

They create fake websites designed to steal personal information from unsuspecting victims.

Gogolook Philippines Country Head Mel Migriño referenced a report from the Global Anti-Scam Alliance (GASA) detailing the scams Filipinos commonly encounter.

“The study found that over 30% of Filipino respondents encounter shopping website scams,” Ms. Migriño said.

“This is followed by investment scams, advance fee scams, and identity theft,” she added.

With this, Ms. Migriño highlighted the Web Checker feature of Whoscall, a global anti-scam application, as a useful tool for the public.

“Users can leverage on the auto web checker functionality to verify if the URL or domain is suspicious or not, and secures your internet connection,” Ms. Migriño explained.

AI for victim profiling

Furthermore, online scammers are increasingly leveraging artificial intelligence (AI) to profile victims more efficiently.

“With AI, scammers can quickly analyze and profile their targets, which helps them decide what type of social engineering tactics to use,” Ms. Migriño said.

“I urge everyone to always protect your data, uphold your right to privacy, and carefully choose the level of information you share online. To scammers, our personal information is the ultimate prize,” she added, stressing the importance of safeguarding privacy.

 


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Whoscall’s Caller ID & Security: Your ultimate online protection partner

Authorities and experts frequently remind the public not to answer calls or respond to messages from unknown numbers.

This precaution helps prevent online scams and marks phone numbers as “inactive” in scammers’ databases, reducing the likelihood of being targeted.

Many people, however, may wonder if their phone number or email has already been compromised.

Scammers often trade stolen personal data on underground platforms, particularly on the Dark Web.

Unfortunately, accessing the Dark Web to check for leaked information is not an option for most individuals.

To address these challenges, Whoscall, a global anti-scam application, provides two powerful tools to help users protect themselves from these threats.

Mel Migriño, Country Head of Gogolook Philippines, highlighted that Whoscall’s Caller ID and ID Security features are essential tools to help users address and avoid the problems mentioned.

“To combat the growing threat of scams and data breaches, Whoscall’s Caller ID and ID Security feature are tools designed to help users identify unknown callers, block potential threats, and safeguard their personal information, empowering them to stay protected in an increasingly digital world,” Ms. Migriño said.

Whoscall’ s Caller ID feature

The Global Anti-Scam Alliance (GASA) report also showed that most scams are delivered via text or SMS messages and social media.

This data represents a 10% increase in text and SMS message scams compared to 2023.

Whoscall offers a range of features designed to protect users from unwanted communications.

With real-time caller identification, users can instantly recognize if a call is legitimate or potentially harmful.

The app also includes message screening, which detects and blocks spam or scam messages before they reach in users’ inbox.

For added customization, Whoscall allows users to tailor their settings to filter specific numbers or categories of calls and texts.

Additionally, the app benefits from community-driven updates, with a robust database that is continuously updated by users worldwide.

ID Security

When sensitive information — such as name, phone number, address, ID, bank details, passwords, or shopping history — get exposed, it can lead to serious consequences: account hacks, financial theft, identity theft, corporate vulnerability, and various online scams.

With ID Security, users can easily monitor their personal information. By simply entering their phone number or email address, Whoscall will search for any websites associated with it, including linked names, addresses, accounts, passwords, phone numbers, and emails.

“If any of their details are found, users will receive an alert, giving them a chance to take immediate action,” Ms. Migriño said.

“This proactive alert system empowers Whoscall users to identify potential leaks in their personal information and take steps to prevent further issues, such as changing compromised passwords or securing accounts,” she added.

 


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Thailand reach Asean final as Suphanat’s extra-time header downs Philippines

STOCK PHOTO | Image by PIRO from Pixabay

Thailand will face Vietnam in the final of the Asean Championship after Suphanat Mueanta’s extra-time header earned the defending champions a 3-1 win over the Philippines in Bangkok on Monday to register a 4-3 aggregate victory.

Trailing 2-1 from the opening encounter in Manila on Friday, Suphanat’s 116th minute header secured victory for Masatada Ishii’s side and sets up a re-run of the 2022 decider, which Thailand won 3-2 on aggregate.

Peeradon Chamratsamee had put the Thais ahead on the night in the 37th minute when he shot past Quincy Kammeraad and Patrik Gustavsson gave the title-holders the aggregate lead nine minutes after the restart with a first-time angled finish.

But with seven minutes remaining the Philippines‘ Norway-born striker Bjorn Kristensen bent a low shot from 20 yards into the bottom corner of Patiwat Khammai’s goal to take the game into extra-time.

Proceedings looked destined to go to penalties until Suphanat rose highest to meet Worachit Kanitsribampen’s cross from the right and his downward header gave Kammeraad little chance as the seven-times champions prevailed.

Vietnam secured their place in the final on Sunday when two goals from Nguyen Xuan Son helped Kim Sang-sik’s side to a 3-1 win over Singapore on the night in Viet Tri and a 5-1 victory on aggregate having won the first leg 2-0 on Thursday.

Vietnam will host the first leg of the final in Viet Tri on Thursday with the return in Bangkok on Sunday. – Reuters

South Korea court issues arrest warrant for President Yoon

South Korean President Yoon Suk-yeol. — REUTERS

 – A South Korean court on Tuesday approved an arrest warrant for President Yoon Suk Yeol, who has been impeached and suspended from power over his decision to impose martial law on Dec. 3, investigating authorities said.

The Corruption Investigation Office for High-ranking Officials (CIO) confirmed the Seoul Western District Court approved the warrant requested by investigators examining Yoon’s short-lived imposition of martial law.

This is the first arrest warrant issued for an incumbent president in South Korea, according to local media.

The current arrest warrant is viable until Jan. 6, and once it is exercised, Mr. Yoon is expected to be detained in Seoul Detention Center, Yonhap said citing CIO.

The CIO did not comment on the court’s reasoning for granting the arrest warrant. The court declined to comment.

Mr. Yoon is facing criminal investigation on allegations that he was the leader of an insurrection. Insurrection is one of the few charges for which a South Korean president does not have immunity.

It was unclear when or how the arrest warrant for Yoon will be carried out. South Korea’s presidential security service said in a statement on Tuesday that it will treat the arrest warrant according to due process.

The court also approved a search warrant for Mr. Yoon’s residence, the CIO said.

Previously, police have tried but failed to successfully raid the presidential office as part of the investigation, due to the presidential security service blocking access.

The acting leader of South Korea’s ruling People Power Party, Kweon Seong-dong, said on Tuesday that attempting to detain a sitting president is inappropriate.

Kim Yong-min, a lawmaker in the opposition Democratic Party, which holds a majority in parliament and brought on Yoon’s impeachment vote, said on Tuesday “the process of executing the warrant and investigation could be very difficult”, calling for investigators to immediately execute the warrants. – Reuters

Elon Musk wants weak Europe, says Germany’s vice chancellor

ELON MUSK — REUTERS

 – U.S. billionaire Elon Musk’s support for Germany’s far-right Alternative for Germany (AfD) is a “logical and systematic” play for a weak Europe that will not be able to regulate as strongly, Vice Chancellor Robert Habeck said in his New Year’s address.

The calls by Mr. Musk are not made out of ignorance, said Mr. Habeck, who is the chancellor candidate for the Greens party in German national elections due in February.

“It is logical and systematic. Musk is strengthening those who are weakening Europe. A weak Europe is in the interest of those for whom regulation is an inappropriate limitation of their power,” added Mr. Habeck.

The German government on Monday accused Musk, who owns social media platform X and is CEO of Tesla and SpaceX, of trying to influence the upcoming election with a guest opinion piece for the Welt am Sonntag newspaper.

Mr. Musk, the world’s richest person, spent more than $250 million to help Mr. Trump get elected and has been tasked by Trump to prune the federal budget as a special adviser.

Mr. Musk endorsed the AfD as Germany’s last hope in the piece that prompted the commentary editor to resign in protest, praising the anti-establishment, anti-immigrant party’s approach to regulation, taxes and market deregulation. – Reuters

Important dates to watch as Republicans take control in the US Congress

By United_States_Capitol_-_west_front.jpg: Architect of the Capitolderivative work: O.J. - United_States_Capitol_-_west_front.jpg, Public Domain, https://commons.wikimedia.org/w/index.php?curid=17800708

 – January brings several consequential dates for the U.S. Congress as Republicans consolidate power as a result of last November’s elections with full control of the Senate, House of Representatives and White House.

 

JAN. 3:

The 119th Congress convenes with new members being sworn in. Republicans hold a narrow majority of 219-215 in the House. The Senate majority is 53-47, well below the 60-vote threshold needed to advance most legislation.

Republican Senator John Thune already has been selected for the top job of Senate majority leader, but all eyes will be on the lower chamber as the House votes for speaker.

Speaker Mike Johnson is running to stay in his position and is backed by President-elect Donald Trump. However, if as few as two Republicans vote against Johnson, his speakership could be in jeopardy because a majority of the chamber is needed to win.

Democrats will nominate Minority Leader Hakeem Jeffries to challenge Johnson for the speakership but are expected to fall a few votes short.

The party with the majority — no matter how slim — is always expected to win the speaker’s post.

 

JAN. 6:

Exactly four years after an angry mob of Trump supporters attacked the U.S. Capitol trying to stop the congressional certification of President Joe Biden’s 2020 victory, Congress will once again convene to certify Trump’s 2024 win during a joint session of Congress. Vice President Kamala Harris, who Trump defeated in the election, will preside over the Electoral College count in her dual capacity as Senate president.

Hostility like the 2021 Capitol riot is not expected, yet Congress has since then passed reforms to the certification process to prevent outside disruptions. Mr. Trump has vowed to pardon some of the Jan. 6 defendants when he takes office.

 

JAN. 7-9:

President Joe Biden has declared the day a national day of mourning and the official state funeral for former President Jimmy Carter, who died on Dec. 29 at the age of 100. Congressional leaders announced the coffin bearing Carter’s remains will lie in state in the Capitol Rotunda from Jan. 7 to Jan. 9 before the state funeral.

 

JAN. 20:

Mr. Trump will be sworn in on the West Front steps of the Capitol and takes office as the 47th president, only the second president to be reelected after leaving office. Trump is expected to announce dozens of executive actions on his first day in office from immigration changes to energy decisions.

Once Trump is inaugurated, he will be able to formally nominate his Cabinet picks and some Senate confirmation votes could be held promptly. – Reuters

North Korea’s Kim vows to further solidify Russia ties in letter to Putin

RUSSIA’s President Vladimir Putin shakes hands with North Korea’s leader Kim Jong Un during a meeting at the Vostochny Cosmodrome in the far eastern Amur region, Russia, Sept. 13, 2023. — SPUTNIK/MIKHAIL METZEL/KREMLIN VIA REUTERS

 – North Korean leader Kim Jong Un pledged to solidify the country’s comprehensive strategic partnership with Russia in his letter to President Vladimir Putin on Monday, state media KCNA reported on Tuesday.

In the message, Mr. Kim sent New Year greetings to Mr. Putin and all Russians, including their troops and expressed his willingness to further step up bilateral ties, which he said the two leaders have elevated to a new height this year, through new projects, KCNA said.

Mr. Kim “wished that the New Year 2025 would be recorded as the first year of victory in the 21st century when the Russian army and people would defeat neo-Nazism and achieve a great victory,” KCNA said.

Mr. Kim and Mr. Putin signed a mutual defense treaty at a summit in June, which calls for each side to come to the other’s aid in case of an armed attack.

North Korea has since dispatched tens of thousands of troops to Russia to support its war against Ukraine, and Seoul and Washington said that more than a thousand of them have been killed or wounded. – Reuters

Judge in Citgo share auction rejects bid to block Gramercy fund lawsuits

ESKAY LIM-UNSPLASH

 – Lawsuits by three firms seeking to improve their chances of obtaining proceeds in an auction of shares in Citgo Petroleum’s parent can go ahead, a U.S. judge ruled in an order issued on Monday.

The decision could reduce the proceeds of any sale, the court officer overseeing the auction in federal court in Delaware had said in a motion seeking to block the parallel lawsuits. Shares in Citgo parent PDV Holding are being auctioned to repay $21 billion in claims for debt defaults and expropriations by Venezuela and state oil firm PDVSA.

PDV is a U.S. subsidiary of PDVSA and is the indirect sole stockholder of Citgo.

The three related firms – Gramercy Distressed Opportunity Fund, G&A Strategic and Girard Street Investments – brought parallel lawsuits in other courts after their claims left them unlikely to fully recoup claims in the Delaware court auction.

Gramercy declined to comment.

The court officer overseeing the auction had asked the judge to bar their Texas and New York claims, saying they could reduce bids. He had recommended bids by Elliott Investment Management affiliate Amber Energy that were contingent on an injunction being issued.

Elliott had threatened to quit the auction if the injunction was not issued. A spokesperson declined immediate comment.

U.S. District Judge Leonard Stark, who called rejecting the injunction his “least bad option,” firmly opposed the Special Master’s motion to enjoin. The special master is a court officer overseeing the auction.

The proposed motion lacks a legal basis, and evidence of new bids being prepared show the claims by Gramercy and others “are not nearly as big of a problem as the Injunction Motion portrays them,” Mr. Stark wrote.

The share auction was “never intended” to be free of a risk others might try to seize Venezuela assets. “The fundamental premise of the Special Master’s Motion, that an injunction is necessary, is unproven,” Mr. Stark wrote. – Reuters

Bernard Madoff’s victims collect $4.3 billion as US government fund completes payouts

Bernard Madoff is escorted in a vehicle from Federal Court in New York Jan. 5, 2009. — REUTERS

 – A U.S. government fund to compensate people swindled by Bernard Madoff announced its tenth and final distribution on Monday, saying it will have paid out $4.3 billion to 40,930 of the late Ponzi schemer’s victims.

Richard Breeden, the former U.S. Securities and Exchange Commission chairman who oversees the Madoff Victim Fund, said a final $131.4 million payout will go to 23,408 claimants, and mark the distribution of all available forfeited assets.

Victims including 38,860 individuals, as well as schools, charities and pension plans, will have recouped an average 93.71% of their proven losses when the fund created by the U.S. Department of Justice closes in 2025.

An additional $14.72 billion has been recouped for customers of the former Bernard L. Madoff Investment Securities LLC by Irving Picard, the trustee liquidating that firm following its 2008 bankruptcy.

That boosts the total payout to Madoff victims to about $19 billion. Unlike Mr. Picard, Mr. Breeden also returned money to victims who lost money indirectly, such as through “feeder” funds. Payouts went to claimants in 127 countries.

“Our objective was to find all of the victims, and know what everybody lost, to deploy the assets we had in the fairest and most equitable way,” Mr. Breeden said in an interview. “Nobody got left behind.”

Mr. Breeden also said it was important not to forget Mr. Madoff’s “complete depravity,” though it happened many years ago, and that people “remain wary and careful about how they invest their money and guard their savings.”

The fund was created mainly from settlements between the Justice Department and Mr. Madoff’s former bank JPMorgan Chase, and between the liquidator of Madoff’s former firm and the estate of former Madoff investor Jeffry Picower.

It originally held $4.05 billion, but grew because the Justice Department recovered additional assets.

Mr. Madoff’s fraud was estimated as high as $64.8 billion.

It went undiscovered for many years until Mr. Madoff confessed to his sons in December 2008, one day after his firm’s Christmas party.

Mr. Madoff eventually pleaded guilty to 11 criminal counts. He died at age 82 in April 2021 while serving a 150-year prison sentence. – Reuters

Marcos vetoes P194-B items in budget

PHILIPPINE President Ferdinand R. Marcos, Jr. signed into law the P6.3-trillion national budget for 2025 in a ceremony in Malacañang, Dec. 30. — PHILIPPINE STAR/NOEL PABALATE

By Kyle Aristophere T. Atienza, Reporter

PHILIPPINE President Ferdinand R. Marcos, Jr. on Monday signed into law the P6.326-trillion national budget for 2025 but vetoed more than P194 billion worth of line items that he said were inconsistent with his administration’s priorities.

These include appropriations for certain programs of the Department of Public Works and Highways (DPWH) and unprogrammed funds that increased four times, Mr. Marcos said during the signing ceremony for the budget at the presidential palace.

“Cognizant that our resources are finite, and our people’s needs are plenty, we need to carefully curate the particulars of the budget, so much so that even grand ambitions and great plans must be tempered,” the president said.

“We must exercise maximum prudence, otherwise we run the risk of increasing our deficit and debt and derailing our development agenda for our country.”

The P6.326-trillion national budget is 0.4% lower than the P6.352-trillion spending plan that the Department of Budget and Management (DBM) submitted to Congress in August. This is equivalent to 22% of the projected gross domestic product (GDP) in 2025.

Mr. Marcos was initially scheduled to sign the budget on Dec. 20, but it was postponed to allow a more “rigorous” review after questions were raised over revisions made by the bicameral conference committee.

The items that have been vetoed by Mr. Marcos included P26.065 billion worth of projects under the DPWH and projects worth P168.24 billion under “unprogrammed appropriations.”

Public Works Secretary Manuel M. Bonoan said the projects that have been vetoed were “not ready for implementation.” “It will take us sometime anyway to make sure that these will be implemented right away,” he said in mixed English and Filipino.

Mr. Marcos also noted that unprogrammed appropriations under the Congress-approved budget bill increased by 300%.

At a briefing after the signing ceremony, Budget Secretary Amenah F. Pangandaman said unprogrammed appropriations now account for 4.7% of the General Appropriations Act of 2025, “consistent” with the standard that standby funds should only be 5% of the total budget.

She said the education sector will still receive the highest allocation with P1.053 trillion, amid questions on the legality of massive budget cuts faced by the Department of Education (DepEd).

The education sector is composed of DepEd, state universities and colleges (SUCs), the Commission on Higher Education (CHED), and the Technical Education and Skills Development Authority (TESDA).

Ms. Pangandaman said the DPWH will now have a P1.007-trillion budget for 2025, lower than the P1.034-trillion funding approved by Congress.

Aside from the vetoed items, Mr. Marcos said there will be “conditional implementation” on certain items to make sure “the people’s funds are utilized in accordance with their authorized and stated purposes.”

This includes the Ayuda sa Kapos Ang Kita Program (AKAP), which was originally implemented by the Department of Social Welfare and Development (DSWD) but will now be co-implemented with the Department of Labor and Employment (DoLE) and the National Economic and Development Authority (NEDA).

The implementation of AKAP, which provides one-time cash assistance of up to P5,000 for workers “will be strategic, leading to the long-term improvement of the lives of qualified beneficiaries, while guarding against misuse and duplication,” Mr. Marcos said.

Executive Secretary Lucas P. Bersamin told reporters that AKAP will have strict guidelines, but did not rule out the possibility of local politicians seeking funding for their constituents.

“Don’t be naive. Don’t be naive,” he said. “Always, in our life here in the Philippines, there must be somebody to initiate.”

He added that the National Government is not fully knowledgeable of local situations. “It should come from lower levels.”

Public finance analyst Zyza Nadine M. Suzara said the direct veto on P168 billion worth of items under unprogrammed appropriations “does not significantly alter the structure of the 2025 national budget,” which means that “pork remains huge in the DPWH budget.”

“In the first place, projects under unprogrammed appropriations cannot be released unless there are certain conditions,” she said in an X message. “The President and the economic managers simply conceded to the decisions of the bicam.”

EDUCATION
Meanwhile, Ms. Pangandaman reiterated that unprogrammed appropriations can be used for DepEd’s computerization program.

“As long as we have additional revenues from the DoF (Department of Finance), we can actually augment or increase the budget of DepEd, especially for its computerization program,” she said.

Members of the bicam had reduced DepEd’s budget by P12 billion, including P10 billion for its computerization program.

Enrico P. Villanueva, who teaches money and banking at the University of the Philippines Los Baños, said bicam members inflated the DPWH budget by P288 billion, but the President reduced this “only by P26.1 billion, which is not even 10% of the Congress-dictated increase.”

“For many Filipinos, that Congress-initiated increase is deemed as pork barrel, because it did not undergo the consultative budgeting process involved in making the National Expenditure Program,” he said in an X message. “People also view infra projects as a source of corruption and possible funding for the 2025 elections.”

“If the President wanted to address the concerns of the people, it should have vetoed the DPWH budget increase substantially if not totally.”

Ibon Foundation Executive Director Jose Enrique “Sonny” A. Africa said the President’s last-minute effort to veto a few items was aimed at averting “an obvious Constitutional challenge where the entire education sector budget is lower than even just the DPWH’s.”

“The tiny P26.1-billion cut in the DPWH budget was just enough to be able to claim that the education sector budget defined as DepEd, SUCs, CHED and TESDA combined is more than DPWH’s P1.007 trillion,” he said in a Facebook Messenger chat.

Mr. Africa also noted the P1.055-trillion allocation for the education sector is less than the P1.13-trillion budget for infrastructure, which includes the P1.007 trillion for the DPWH’s projects and P123.7 billion for the Department of Transportation’s projects.

A reenacted budget should have been used for the first quarter of the year, he said, while constructing “a socially rational people-biased 2025 budget deliberated transparently.”

However, Mr. Marcos said in his speech that a reenacted budget would “delay vital programs and jeopardize targets for economic growth.”

The Marcos administration may have averted operating under a reenacted budget but it disregarded health and other forms of social protection “that can increase the contribution of labor to overall productivity,” Leonardo A. Lanzona, an economics professor at the Ateneo de Manila University, said via Messenger chat.

PHILHEALTH
Another analyst said the President failed to address concerns on the removal of state subsidy for the Philippine Health Insurance Corp. (PhilHealth), the agency responsible for the implementation of universal healthcare.

“It’s frustrating, it’s heartbreaking, and very unheroic on the day of Rizal anniversary,” Health advocate and former Health department advisor Anthony C. Leachon said of the President’s inaction on the defunding of PhilHealth.

Mr. Marcos vowed to expand PhilHealth members’ benefits in his speech, a move that Mr. Leachon said was a mere “lip service.”

“Without the funds, how can you increase the benefits? You cannot increase the benefits by not giving the P74-billion subsidy,” he said in a phone interview.

Mr. Marcos earlier defended the bicam’s move to defund PhilHealth, citing its reserve funds.

PhilHealth’s reserve funds, which are not surplus funds and are meant to decrease the amount of members’ contributions as well as expand services for them, will be eroded in two to three years, Mr. Leachon said.

“And you’re not supposed to spend that because they have a big mistake in saying that the reserve funds are surplus funds. These are contingency funds that should be used to expand the benefit package, reduce the premium, and reduce the out-of-pocket expenses,” he said.

Meanwhile, the President also subjected 11 other items to conditional implementation, such as DSWD’s “PAyapa at MAsaganang PamayaNAn Program, the Rice Competitiveness Enhancement Fund and support for foreign-assisted programs.

The use of excess funds from the annual tariff revenue from rice imports will also be subjected to guidelines of the departments of Finance and Agriculture.

Four items in the 2025 budget were also put under general observation to “clarify changes made by Congress.”  These items include the payment of additional compensation for the organizational structure of the Senate and the House of Representatives, as well as the two chambers’ electoral tribunals and the Commission on Appointments.

NG gross borrowings decline to P65 billion in November

BW FILE PHOTO

By Aubrey Rose A. Inosante, Reporter

THE NATIONAL Government’s (NG) gross borrowings declined in November on lower domestic debt issuances, the Bureau of the Treasury (BTr) said.

Data from the BTr showed that total gross borrowings plunged by 48% to P65.05 billion in November from P125.46 billion in the same month a year ago.

Month on month, gross borrowings went down by 50% from P129.26 billion in October.

Gross domestic borrowings slumped by 60% to P48.88 billion in November from the P121.02 billion seen a year ago.

This included P30 billion in fixed-rate Treasury bonds (T-bonds) and P18.88 billion in Treasury bills (T-bills). In November, T-bond issuances fell by 70% from P100 billion during the same month last year.

On the other hand, gross external debt increased by 263.91% to P16.17 billion in November from P4.44 billion a year ago.

This was made up of P8.7-billion project loans and P7.47-billion program loans.

“The year-on-year decline in gross borrowings, despite the wider budget deficit data for the month, may be largely attributed to the lower amount of matured National Government debt/government securities for the month that fundamentally reduced NG debt servicing costs, particularly on principal payments and necessitated less NG borrowings,”

Rizal Commercial Banking Corp. Chief Economist Michael L. Ricafort said in a Viber message.

In the January-to-November period, BTr data showed gross borrowings jumped by 18.73% to P2.49 trillion from P2.1 trillion in the same period last year.

The bulk or 76.65% of the 11-month gross borrowings were from domestic sources.

Domestic debt went up by 17% to P1.91 trillion in the 11-month period from P1.64 trillion a year ago.

Broken down, fixed-rate T-bonds stood at P1.1 trillion, P584.86 billion in retail T-bonds, and P228.26 billion in T-bills.

Meanwhile, external debt in the first 11 months rose by 24.4% to P582.41 billion from P460.75 billion a year prior.

This was composed of P256.24 billion in global bonds, P223.04 billion in program loans, and P86.97 billion in new project loans.

This year’s borrowing plan is set at P2.57 trillion, with P1.92 trillion coming from domestic sources and P646.08 billion from overseas, according to the latest Budget of Expenditures and Sources of Financing data.

Finance Secretary Ralph G. Recto previously said that the government is looking to issue US dollar- or euro-denominated bonds in the first half of 2025. It aims to raise at least P300 billion from the issuance.

Mr. Ricafort said the government securities (GS) in December were expected to have been lower “given the holiday mode.”

This will be the case “until GS maturities increase around April 2025,” he said.

Philippine contact center industry ends year with $31.5 billion in revenue

FREEPIK

By Justine Irish D. Tabile, Reporter

THE PHILIPPINES’ contact center industry is expected to account for 83% of the total revenues of the information technology and business process management (IT-BPM) industry by end-2024.

Contact Center Association of the Philippines (CCAP) President Mickey Ocampo said that the IT-BPM industry projected a 7% growth in revenues and employment by end-2024 to $38 billion and 1.82 million, respectively.

In 2023, the industry ended with 1.7 million direct jobs and $35.5 billion in export revenues.

“Of the total revenue, the contact center industry covers 83% of total revenue amounting to $31.5 billion and 89% of total workforce headcount equivalent to 1.62 million,” he said.

“These projections are consistent with the growth targets of the Philippine IT-BPM Roadmap for the period of 2022-2028,” he added.

The CCAP’s revenues this year are slightly lower than its earlier target to grow revenues by 9% to $32.16 billion. In 2023, the association’s members booked revenue of $29.5 billion.

Mr. Ocampo said that the growth of the industry is being driven by cost efficiency, availability of high-quality talent, infrastructure, and strong government support.

“The advent of new technologies such as artif icial intelligence, data analytics, cybersecurity, and cloud solutions creates new opportunities for the IT-BPM industry,” he said.

Mr. Ocampo said the contact center workers should be prepared to utilize these new technologies.

“The industry must transition from traditional contact center services to more complex, KPO (knowledge process outsourcing)-based services, and a key factor is the need to upskill our workforce to adapt to these new technologies and maintain our competitive edge,” he added.

Asked how the industry is preparing for the expected protectionist policies under a Trump presidency, Mr. Ocampo said that they are still on a wait-and-see stance.

“The contact center industry in the Philippines has been able to progress through the years despite changes in the administration of the US,” he said.

“It is still too early to determine any effects of the incoming Trump administration, but if we were to review the previous Trump administration, we do not foresee any adverse effects. Realistically, it will be a wait-and-see situation for a few months of the new administration,” he added.

Donald J. Trump will be sworn in as the 47th President of the United States on Jan. 20, 2025. He previously served US president from 2017 to 2021, during which he espoused “America First” policies.

Mr. Ocampo said that the US is still the biggest market of the country for outsourcing services, especially for contact center services.

“While we continue to maintain its position as a destination of choice for contact center service, the industry must increase the availability of the talent pool coming into the industry and the upskilling of existing talent as the adoption of new technologies and the transition to more complex services occur,” he added.

CCAP expects its members to post revenue of $49 billion by 2028, in line with the IT-BPM roadmap 2028, which projects industry revenue of $59 billion by that year.