PAL says flight cancellations likely amid COVID surge
Philippine Airlines Inc. (PAL) on Friday said there may be some flight cancellations and changes in flight schedules, as the surge in coronavirus disease 2019 (COVID-19) infections has affected operations.
“We will endeavor to sustain as many flights as possible under these new circumstances, but some cancellations or schedule adjustments are likely,” the flag carrier said in a statement on Friday.
PAL said it has seen an increase in passengers seeking to rebook or cancel their flights after testing positive for COVID-19 or under precautionary isolation.
“At the same time, many of our frontline team members in ticket offices, contact centers and other support teams are unable to report for work.”
“These simultaneous events have created challenges in our ability to serve all our customers promptly, including longer wait times for calls to our reservations hotlines, longer queues in ticket offices, and corresponding delays in handling transactions,” it said.
The country is currently battling a surge in COVID-19 infections. The Department of Health on Friday reported 21,819 new infections, bringing the active cases to 77,639.
Metro Manila and other areas have been placed under the more stringent Alert Level 3.
Instead of calling the PAL hotline or going to a ticket office, the company urged customers to use the MyPAL Request Hub (https://bit.ly/MPRHPAL) for rebooking requests, questions and other transactions.
“Please consider deferring less urgent rebooking transactions until after the ongoing surge in cases and the current Alert Level 3 period in Metro Manila,” PAL said.
From Jan. 8 to 31, PAL said its ticket offices in Cubao, Makati, Filinvest, Ortigas, PNB (Pasay City) and Quezon Avenue will be open only five days a week, from 9 a.m. to 5 p.m. The Padre Faura ticket office is temporarily closed and will reopen on Jan. 12.
The PAL Domestic Road Ticket Office will be open from Monday to Saturday, 9 a.m. to 5 p.m.
The PAL ticket office at the Ninoy Aquino International Airport Terminal 2 remains open daily from 2 a.m. to 10 p.m., while the one at Terminal 3 is open from 8 a.m. to 10 p.m. daily.
“Our PAL teams are doing all possible to process all passenger requests, unclog any bottlenecks and serve you the best we can. We request your understanding and cooperation as we cope with these serious but temporary challenges,” the company said. — MCL