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Philippines’ BPO industry: By the numbers

The business process outsourcing (BPO) industry employed more than half a million Filipinos as of June 2016, most of which, work in the call...

Call center industry sees $1-B additional revenues this year

THE CONTACT CENTER industry hopes to generate as much as 70,000 jobs and $1-billion additional revenues this year, amid challenges brought by the rise of artificial intelligence which threatens process-driven jobs.

Silicon Valley start-up looking to sell AI system to BPO firms

By Janina C. Lim, Reporter A Silicon Valley-based tech start-up is set to sign a contract with a major business process outsourcing player in the...

Cebu BPOs to hire senior high graduates next year

THE INFORMATION technology-business process organization (IT-BPO) in Cebu province has started promoting potential careers in the industry among senior high school students after companies...

Call centers face brave new world of automation

By Victor V. Saulon Sub-Editor THE PHILIPPINE contact center sector will add at least 73,000 new jobs annually until 2020 when total employment is expected to...

BPOs seek to expand, create more jobs in provinces

by Raynan F. Javil The Duterte administration has promised to decongest “Imperial Manila” and reduce its prominence in the country’s national life. In so doing, the...