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The real MVP: fresh milk

GUESTS ENJOY unique milk-based recipes at the Carmen’s Best Milk Bar.

CARMEN’S BEST, known for its ice cream, will be stocking supermarket shelves with a new line of fresh milk, thus expanding its dairy portfolio and signaling full-fledged dairy operations for its parent, Metro Pacific Agro Ventures (MPAV).

The new line of Carmen’s Best Fresh Milk includes variants Whole Milk, Low Fat Milk, Chocolate Milk, Salted Caramel Milk, and Barista Fresh Milk. Guests tried the milk variants during an event on Jan. 22 at The Fifth at Rockwell.

The brand also boasts of a new dairy facility in Bukidnon in Mindanao, enabling them to serve the Visayas and Mindanao markets. During a group interview, Jovy Hernandez, MPAV and Carmen’s Best president and chief executive officer said that the Laguna plant was able to service all the major island groups when it only made ice cream, a frozen product, but with the thrust towards fresh milk, with a limited shelf life of seven days, “it’s a different story.” Currently, they’re working on solutions with their Israeli partners to prolong the shelf life of their products. “We just have to make sure that what we produce in terms of protocols in Laguna is the same in Bukidnon,” he said. “The expansion opportunities in Bukidnon (are) immense,” he added. The property consists of more than 400 hectares of land. “If the demand is there, and we need to double the herd, we can always do it in Bukidnon.” The facility, acquired from a previous dairy producer, came with 1000 cows, adding to their initial herd numbering about 300. This has increased their production to 1.5 million liters of milk annually (from a video presentation at the event) from an initial 250,000, with the target set this year at two million. Carmen’s Best, founded in 2009 by Paco Magsaysay, was acquired by Metro Pacific Investments Corp. (MPIC), in turn MPAV’s parent, in 2022.

Asked about the difference between their fresh milk and other milks already in the market, Toby Gatchalian, MPAV and Carmen’s Best Chief Commercial Officer said, “It’s 100% fresh, and it’s 100% local,” he said. “You will see, really, the difference between fresh milk and something that, as Jovy says, you burn (undergoing ultra heat treatment, UHT), and it stays in the shelf for a very long time.”

Mr. Hernandez added, “We’re not here to compete with them. We’re just saying that 99% of the dairy demand of this country are all imported. We’re only 1%. That’s not correct in my view. If we can increase the local production, ergo, help the local farmers as well… every time you buy a Carmen’s Best milk product, you think to yourself, ‘This is 100% local, I’m helping the local Filipino farmers, and I’m helping the local dairy industry,’” he said.

“Our forecast by 2026, we will be self-sufficient in terms of milk supply for the demand that we are seeing. That’s roughly 25% of the local dairy production,” he added.

As for other dairy products, the company has a target to have a full line of milk, yogurt, ice cream, cheese, and butter by 2027. “We have formu-lations already for yogurt, which we will launch when the time comes. We have cheeses, butter, cream, and many, many more.” Addressing the trend of plant-based milks, Mr. Hernandez said, “These are in the pipeline. Plant-based milk products are a thing now, it’s a growing industry. We feel that we should be part of it.”

The presence of more cows also raises the question: Will they enter the beef market soon? “We already have the value chain, the barn, the technology on how to care for the cows. Maybe the next logical step would be getting into beef production. Maybe. We’re thinking about it. I can’t confirm to you today that we are. But it makes sense,” he said.

MPIC is one of three key Philippine units of First Pacific, the others being Philex Mining Corp. and PLDT, Inc.

Hastings Holdings, Inc., a unit of PLDT Beneficial Trust Fund subsidiary MediaQuest Holdings, Inc., has a majority stake in BusinessWorld through the Philippine Star Group, which it controls.

Carmen’s Best Milk is soon to be available online at www.carmensbest.com and in stores nationwide. — Joseph L. Garcia

The San Jose countryside: Exploring the bounties of nature

CAFÉTANA at RDC Nature Farm and Campsite. — BRONTË H. LACSAMANA

By Brontë H. Lacsamana, Reporter

IT’S FUN to go on a road trip and seek comfort in the countryside, like a character in a modern adventure fleeing the stresses of the city. San Jose, a municipality in the landlocked province of Tarlac in Central Luzon, is indeed a bucolic refuge from the urban chaos, but it is more than just the lush, green backdrop of an urban dweller’s temporary vacation spot.

What was once a land of thick forests and peaceful farms that one would glimpse on the way to Baguio has gradually grown into a beautiful oasis of ecotourism sites worth a trip of its own. Here are some breathtaking natural destinations and food hubs that BusinessWorld has visited in the area.

TARLAC RECREATIONAL PARK
The athletic and outdoorsy may already be familiar with the Jose V. Yap Recreational Complex since it houses a circuit for motor racing, a track and field oval, football and baseball fields, and basketball and volleyball courts. Built in 2009 to host the 2010 Palarong Pambansa, it has since welcomed both sporting events and families and friends on trips seeking outdoor activities.

The 78-hectare complex, known locally as the Tarlac Recreational Park (TRP), has an Olympic-size swimming pool as well as two large kiddie pools. It has a lake where one can kayak or go fishing. Adventurous visitors can rent mountain bikes, dune buggies, or ATVs to explore the vast fields within the complex.

Many groups opt to sit under the shade of the trees and have a picnic or camp overnight. But TRP also has cottages for eight to 12 people, nestled downhill, which affords one a bit of exercise when walking up towards the rest of the facilities.

Most importantly, the park’s location in the eastern part of San Jose, a short drive away from Tarlac City, makes it a good base camp for exploring the rest of the province.

MUDITA GLAMPING RESORT
This next suggestion is a hidden gem that offers a luxurious opportunity to reconnect with nature. Located in Brgy. David in San Jose, the five-hectare Mudita Glamping Resort is right in the middle of a rice field, with bamboo walkways and nipa huts on stilts scattered around the property, a memorable sight to behold.

If you decide to try the glam camping (hence, glamping) adventure, you may find yourself reflecting on your relationship with nature. Instead of the usual fancy tents that other glamping sites have, Mudita has raised huts above the paddies, the cool breeze serving as natural air conditioning, but which are also filled with creature comforts like a small dining table and a mini fridge.

Guests can go for a refreshing swim in the outdoor pool or unwind with a relaxing in-house massage while listening to the therapeutic babbling of a nearby brook.

For food, look no further — the best branch of local Italian restaurant Trattoria Altrove is found here, offering a unique dining experience of pizzas, pastas, salads, and risottos amid the tranquil rice fields.

BAKIR CAFÉ
This quaint spot with a view of the rustic scenery of San Jose has a trendy reputation among locals and tourists. Bakir Café boasts of a wooden-and-bamboo structure that contributes to its countryside ambience, and a menu of Filipino café fusion eats, and coffee and milk tea beverages.

People usually order snacks like fried pugo (quail), fried itik (duck), and French fries, but there are also special dishes like mushroom tempura, bagnet (boiled and deep-fried pork belly), and an array of pastas. Bakir’s main draw would be its drinks, though, which are as rejuvenating as the view around the café.

What visitors usually do is get a table for a group and order, then roam the outdoor area while waiting for the food to arrive, taking advantage of the picture-taking opportunities and quiet time admiring the provincial atmosphere.

MT. NGILE OR LUBIGAN RIVERSIDE PICNIC GROUND
The Tarlac River runs throughout the province, so it has many access points in San Jose for one to bathe in it. The two sites that are easy to visit are the Mt. Ngile Riverside Picnic Ground and the Lubigan Riverside Picnic Ground. Both lie just off the main road and boast stunning views of the river cutting through the lush landscape.

The Mt. Ngile spot is particularly breathtaking since it sits in the shadow of the nearby mountain, as its name suggests. Upon parking at the designated area, the nipa huts beside the river are just a few steps away, available to rent for the day. You can also opt to bring a blanket or banig (a woven straw mat) to set up a small picnic.

While the river has rocky and muddy sections, the water is cold, clear, and refreshing to swim in. It’s a great down-to-earth experience of the waters that run through the town, and a decent stopover close to the next spot on the list.

MONASTERIO DE TARLAC
A trip to the Philippine countryside is incomplete without a visit to a religious landmark. The Monasterio de Tarlac in Brgy. Lubigan is noted for its 30-foot-tall statue of Jesus Christ overlooking the mountains below. It also has a chapel that contains a relic believed to be a fragment of the Holy Cross.

The well-known pilgrimage site has a P50 entrance fee per person for the upkeep of the monastery. While it’s more spiritual than others on this list, this destination is worth visiting even for those who aren’t religious. The view is spectacular, and it offers some affordable street food onsite in case the long drive has made you hungry.

RDC NATURE FARM AND CAMPSITE
The final spot to visit is located in Sitio Baag, known as the Little Baguio of the province as it is part of the Zambales Mountain Range, which is why it enjoys cooler weather compared to the usual flatland heat Central Luzon is known for.

The RDC Nature Farm and Campsite has an entrance fee of P50 per person which goes to the local Aeta community that staffs the farm and campsite.   

Multiple hangout spots make the scenic mountaintop fun to relax in for at least a full afternoon. Cafétana, its resident café, offers delicious locally sourced coffee and hot chocolate perfect for the chilly weather, the chairs and tables scattered outdoors across the green terrain.

Visitors can camp overnight for a fee of P150, but on weekends or holidays, the farm and campsite are often filled with visitors roaming the grounds and taking pictures. Because the area is so vast, the added foot traffic doesn’t mean much, the atmosphere is still light and breezy, and the panoramic view remains almost completely verdant green.

Appdome launches AI-driven threat management module

FREEPIK

MOBILE APP security solutions provider Appdome, Inc.’s new artificial intelligence (AI)-native threat-management module will be available in the Philippines within this quarter.

The Threat Dynamics module aims to help businesses identify fraud and cyberattack patterns to prevent them from affecting their apps, Appdome said in a statement.

“On top of lightning-fast incident response, mobile businesses want to benchmark their mobile defense posture against the industry and preempt mobile threats before they escalate. Mobile businesses don’t want to play ‘whack a mole’ with fraud, scams and cyberattacks,” Appdome Chief Executive Officer and Co-creator Tom Tovar said.

“They want AI-driven reconnaissance and benchmarking plus the rapid and automated response of XDR (extended detection and response) in one platform. They want to operationalize extended threat management across the full lifecycle of the mobile business.”

Threat Dynamics uses AI deep learning to evaluate the likelihood of a successful exploit from more than 400+ attack vectors, the company said.

It also calculates a Mobile Risk Index for each mobile business and app, providing context for the threat data provided to these customers.

The module also lets businesses analyze and benchmark their active attack surface against those of other Appdome-defended mobile apps to help them identify fraud and cyberattack patterns early on, rank the potential impact of each attack, and preempt cyberattacks, fraud, and threats.

It shows how fraud, cyberattacks, and other threats move across mobile apps, releases, installations, devices, users, and networks, Appdome added. It also provides key data such as infection rate, attack frequency, attack velocity, cohort placement, variance, and projected impact.

“This allows businesses to see how threats move across the production environment, empowering them to quickly prioritize and focus on the attack vectors with the highest potential impact and preempt these threats before they escalate,” it said.

The module will be offered through Appdome’s ThreatScope Mobile XDR, a real-time platform that helps businesses monitor and respond to cyber, malware and fraud attacks for Android & iOS apps.

“Mobile threat intelligence has traditionally looked at data in the rearview mirror or worse, with blinders on,” said Chris Roeckl, chief product officer at Appdome. “Mobile businesses can’t wait to address the biggest attacks after the fact, waste time trying to manually evaluate threat data from multiple siloes or overreact to the wrong attack. The purpose of Threat Dynamics is to give businesses the power of AI deep learning to allow businesses to preempt attacks and manage and reduce their mobile risk as an active part of the business.”

The Philippines accounted for 3.25% of all online attacks in Southeast Asia last year with about 846,837 recorded threats, according to the latest data from global cybersecurity company Kaspersky. — B.M.D. Cruz

Meralco surpasses 2024 energy sales volume target

PHILIPPINE STAR/MICHAEL VARCAS

By Sheldeen Joy Talavera, Reporter

POWER distributor Manila Electric Co. (Meralco) has exceeded its target energy sales volume growth for 2024, driven by growth across all segments, a high-ranking official said.

“Yes, we exceeded the target,” Ferdinand O. Geluz, senior vice-president and chief revenue officer at Meralco, told BusinessWorld on Tuesday.

He said that Meralco ended the year at 54,325 gigawatt-hours (GWh) of consolidated energy sales, higher by 6.4% than the previous year’s 51,004 GWh, which was attributed to warmer temperatures due to El Niño and sustained customer energizations.

The company surpassed its target energy sales volume of 53,473 GWh for 2024.

Energy sales volume in the residential segment increased by 9.4%, as Meralco’s customer count increased by more than 215,000 customers.

Meralco customers hit eight million as of end-October 2024 compared to 7.79 million a year ago.

The commercial segment saw a 7.3% increase in energy sales volume due to the strong performance of the hotel sector, as well as the restaurant, retail trade, education, and real estate sectors.

The industrial sector, on the other hand, had modest growth of 1.5% on the back of growth in the sectors of semiconductors and electronics, food and beverage, and cement and plastic products.

“The modest growth from these sectors more than offset the continuous decline in the steel sector, placing the industrial sector in the positive as a whole,” said Mr. Geluz.

Meralco’s distribution business accounted for 59% or P20.5 billion of its core net income in the first nine months of 2024, which grew 17% to P35.1 billion. The company expects to surpass its P43-billion profit target for the year on the back of strong performance from its units.

For 2025, Meralco has planned to allocate a P25-billion capital expenditure budget to fund the company’s storm-hardening program along with other distribution network upgrades, expansion, and modernization.

Meralco’s controlling stakeholder, Beacon Electric Asset Holdings, Inc., is partly owned by PLDT, Inc.

Hastings Holdings, Inc., a unit of PLDT Beneficial Trust Fund subsidiary MediaQuest Holdings, Inc., has an interest in BusinessWorld through the Philippine Star Group, which it controls.

LANDBANK looking to issue sustainability bonds by second half

LANDBANK PHOTO

STATE-RUN Land Bank of the Philippines (LANDBANK) is eyeing to issue sustainability or green bonds in the second semester, its top official said on Monday.

LANDBANK President and Chief Executive Officer Lynette V. Ortiz said they are planning to issue peso-denominated sustainability bonds to raise at least P10 billion.

“What we’re hoping to do is issue sustainability or green bonds that will support our growing sustainable portfolio,” Ms. Ortiz told BusinessWorld after a House of Representatives hearing.

She said the lender could issue bonds with longer tenors or do a dual-tranche offer.

“We’re hoping to go a little bit longer — hopefully a little longer than five years. Between five to 10 years, or maybe do two tranches,” Ms. Ortiz added.

“We are going through the process, and unique to LANDBANK is our approval requirements. On top of the usual, we will need to secure NEDA (National Economic and Development Authority) support and approval, and we need the Office of the President’s approval,” he said. “All of that, end to end, we’re hoping to go to market by the second half of the year.”

Meanwhile, the Development Bank of the Philippines (DBP) could also sell more peso bonds this year.

“Maybe at most, P10 billion… towards the end of the year,” DBP President and Chief Executive Officer Michael O. de Jesus told BusinessWorld on the sidelines of a House Banks Committee hearing on Monday.

DBP last week raised P11 billion via its maiden offering of dual-tenor fixed-rate notes, above its P2-billion program.

The Series 6A bonds, which have a tenor of 1.5 years, were priced at 6.0503% per annum, while the Series 6B papers, which mature in three years, carry an annual interest rate of 6.1294%. The bank said the bond issue will allow it to expand its funding sources to boost lending.

Mr. De Jesus said they want to become “selective” in their lending, adding that they expect their loan portfolio to grow by 5% this year.

Meanwhile, the state-run lender’s net income is expected to reach about P7.3 billion this year, another official said.

“We’re increasing by about 5% per year, more or less P7.3 billion to P7.35 billion this year,” DBP Senior Vice-President Catherine T. Magana also said on the sidelines of the same House hearing.

The bank’s net income declined by 8.95% year on year to P4.68 billion in the first nine months of 2024 amid lower foreign exchange gains. Ms. Magana said they expect to have ended 2024 with a net profit of about P7 billion.

For LANDBANK’s part, Ms. Ortiz said they are “making sure that LANDBANK continues to generate strong revenues and income” to sustain its growth.

LANDBANK saw its net profit drop by 21.07% to P25.14 billion as of end-September 2024 from P31.85 billion a year prior. — Kenneth Christiane L. Basilio

A pop-star sex scandal shows the death throes of old Japan

MEMBERS of media outlets raise their hands to ask questions as outgoing Fuji Television Network, Inc. President Koichi Minato (C) attended a press conference at the company's headquarters in Tokyo on Jan. 27, following allegations that an employee of the broadcaster had helped arrange a meal after which Japanese TV host Masahiro Nakai was accused of sexual misconduct. — REUTERS

IN MANY RESPECTS, the sex scandal that has gripped Japan in recent weeks feels familiar. The hallmarks are all there: the resignations of senior leaders, the accusations of cover-ups, the press conferences where panels of greying male executives bow deeply to the cameras.

But this affair — which culminated in a grueling briefing Monday, with executives of Fuji Media Holdings, Inc. grilled by a crowd of increasingly hostile reporters for more than 10 hours — also reveals that many things in Japan are experiencing growing pains.

That includes attitudes toward celebrity, sexual harassment and the importance of crisis communications — and perhaps above all, the growing role that outside investors are playing in keeping Tokyo’s boardrooms on their toes.

The affair centers on Masahiro Nakai, one of Japan’s most famous pop stars turned TV hosts. As the leader of a now-defunct boy band called SMAP, the 52-year-old has been a ubiquitous mainstay in Japanese life for decades. He and his fellow former bandmates host TV shows, appear in commercials and star in dramas and movies; the group’s lyrics were referenced in speeches by the late Prime Minister Shinzo Abe. The group was the brainchild of Johnny Kitagawa, Japan’s greatest music mogul — and a man who, following his death in 2019, was found to have sexually abused hundreds of young boys.

In allegations that first emerged in tabloids last month, Nakai is accused of sexually harassing a female Fuji TV employee. The details of what has been euphemistically referred to as “trouble” with the woman haven’t been made public, though he is reported to have made a settlement of ¥90 million (almost $600,000). Nakai, who resigned from the entertainment industry last week in the wake of the allegations, has admitted to some form of incident and reached a settlement with the unidentified woman, but denied suggestions that he committed assault. Further reports alleged that the meeting was brokered by a Fuji TV employee, a type of matchmaking between male celebrities and female personalities that is said to be commonplace. Fuji executives on Monday denied this, and Shukan Bunshun, the magazine that reported this detail, subsequently corrected its article and apologized.

So far, so sadly typical of scandals in an entertainment industry that ranks among the world’s largest and is still reckoning with the post-MeToo era shakeout. But this affair has some substantial differences.

First is the fact that Fuji counts among its shareholders US-based Dalton Investments and British affiliate Rising Sun Management, which collectively own some 7% of the media conglomerate. The funds, which have been pushing Fuji to conduct a management buyout, wrote to executives early in the affair demanding a swift investigation.

That took Nakai’s wrongdoing from the tabloids to the business pages, and in doing so revealed another change. Savvier business leaders than those at Fuji quickly pulled their commercials from the network, suspending their ties with some of Japan’s most beloved shows. Within days, most major firms had canceled their ad spending, with commercial breaks on the network limited to public-service advertising for health checkups and the like. The only firm I recognized during one recent break was for a hot yoga studio that generated controversy for asking customers vaccinated against Covid to stay out of its gyms for fear of virus “shedding.”

The ad boycott immediately upped the stakes at Fuji, which depends on commercials for most of its revenue. But the company’s first attempt to handle things was a disaster: a closed-door, camera-free press conference that Rising Sun described as a “car crash” and “an object lesson in how not to handle crises.” The response was particularly galling given that Fuji is itself a media firm that conducts journalistic investigations.

As the pressure intensified, two senior executives (head of TV Koichi Minato and Fuji HD Chairman Shuji Kano) resigned. That was followed by Monday’s exercise in overcompensation, with exhausted executives grilled until 2 a.m. in what was more akin to a struggle session than a press conference. Ironically, it also got some of the best ratings Fuji is likely to see this year.

The episode underlines how swiftly attitudes are changing in a country frequently mischaracterized as static. With one of the oldest boards in the country — an average age of 71, according to data compiled by Bloomberg — Fuji’s executives have appeared ludicrously out of touch with everyday attitudes.

It also shows the difference in the speed of reaction between the Old Japan, represented by Fuji’s deer-in-the-headlights initial response, and firms from the New Japan which pulled their advertisements immediately. Crisis communications is something that few Japanese companies currently do well. Let the 10-hour grilling of Minato on live TV serve as a lesson to those who don’t appreciate it.

But more than anything, this episode exposes the role that changing corporate governance standards are playing in Tokyo’s boardrooms. The influence of Fuji’s foreign shareholders forced many, including me, to take notice of something we first dismissed as mere tabloid fodder.

The days of compliant shareholders who would at most raise concerns behind closed doors are over. And the firms being left behind will have to catch up fast. It’s telling that Fuji only appointed its first female board member, herself a company lifer, fewer than two years ago. Questions are also being asked of its broader board makeup, including the role of Hisashi Hieda — the former chief executive now nominally an executive managing advisor, but who is in fact a media heavyweight understood to be the real power at the firm. His absence from Monday’s conference has only increased the pressure.

Not every change should be welcomed. Japan’s old media has been rightly criticized for past failures such as its inability to hold Johnny Kitagawa to account. But as that legacy dies off, Monday’s press conference revealed some of what will replace it — YouTubers and self-proclaimed citizen journalists, many of whom seemed to be chasing clicks by berating executives rather than seeking answers. We’ve seen in other countries that this shift doesn’t necessarily lead to a more informed future.

The full implications of this scandal have yet to be revealed. But we can see already the death throes not just of Nakai’s career and perhaps even Fuji itself, but of an old corporate Japan whose time has passed.

BLOOMBERG OPINION

Dining In/Out (01/30/25)


Milksha opens in the Philippines

MILKSHA, a Taiwanese milk tea brand, unveils its first-ever standalone concept store in the Philippines. The concept store features a menu of over 30 handcrafted specialty beverages. These include not only milk tea but also refreshing fruit teas and milk-based drinks, each rooted in traditional Taiwanese brewing methods and incorporating ingredients sourced from around the world. “Milk tea has become such a big part of Filipino daily lives. What makes Milksha well-positioned for this market is its dedication to using fresh and premium natural ingredients and crafting unique, refreshing flavors that can capture the evolving taste buds of Filipino milk tea lovers,” said Joseph Tanbuntiong, chief executive officer of Jollibee Foods Corporation  Philippines, which is bringing the brand here. Among the brand’s beverages, the following are their signatures: Signature 3Q Milktea (freshly brewed tea, fresh milk, honey pearls, silky pudding, crystals), Strawberry Coulis Milk (milk swirled with fresh strawberry coulis), and Jasmine Green Tea with Cloudy Cream (jasmine tea topped with Milksha’s cloudy cream). Visit the Milksha concept store at SM City North EDSA. Milksha’s drinks are also available for delivery via Grab Delivery or enjoy select Milksha flavors available at Chowking stores.


Diamond Hotel celebrates Lunar New Year

STRIKE UP an appetite for good fortune with a special lunch or dinner buffet at Corniche at P3,880 net per person with one round of standard drinks, available from Jan. 28 to 30. With an international selection and a spotlight on Chinese dishes prepared by Chef Yang Yong, this special buffet spread turns into a truly festive feast. Diners will also get a chance to pick a prize at a prosperity tree with a minimum spend worth P5,000 at the Corniche buffet. Embrace the year’s promise of joy and success with festive goodies best shared among loved ones, including the symbolic New Year Prosperity Yu Sheng with Eel, Salmon, and  Crispy Salmon Skin and New Year Wealth Seafood Poon Choi, XO Preserved Meat Taro Cake and popular Gold Foil Osmanthus Brown Sugar Rice Cake. This six-course Chinese New Year Set Menu is a choice for a minimum of two persons. Lucky Cakes are also offered for the new year, featuring handcrafted details. Browse the different designs and flavors at the Lobby Lounge or at the Diamond Hotel online shop: Raspberry Coconut, Mandarin Chocolate, Mini Orange Yoghurt, Mini Exotic Matcha Entremet, and Chinese New Year Pralines in Yuzu Truffle, Green Tea, Coconut Lime, and Miso. Meanwhile, Prosperi-Tea for Two at the Lobby Lounge offers a medley of flavors to accompany a pot of tea, such as rose and lychee panna cotta, sliced roast duck roll, and other bite-sized sweets and savory treats. Visit to find exclusive Chinese New Year offers. For more information, call 8528-3000, onlineshopping.diamondhotel.com, or e-mail restaurant_rsvn@diamondhotel.com.

PHL telemedicine industry must continue to innovate

TELEMEDICINE, one of the industries with significant growth during the pandemic, should continue to adapt to emerging trends and innovations to sustain demand in the Philippines, experts said.

Dominic Vincent D. Ligot, founder of Cirrolytix, a social impact technology company, said in an e-mail that over the five years, telemedicine services in the country have grown significantly, especially in fields such as psychiatry and cardiology.

“The COVID-19 (coronavirus disease 2019) pandemic catalyzed telemedicine adoption worldwide, including in the Philippines,” Christine C. Rodriguez, operations head at Mindcare Club, a telemental health service provider, said in an e-mail.

Telemedicine involves the delivery of healthcare services over digital information and communication technologies. It gained ground during the pandemic as lockdowns forced millions to stay at home. This allowed people to consult with medical professionals through e-mail, video and voice calls.

“Post-pandemic, sustained usage is largely attributed to its convenience and accessibility,” she said. “Telemedicine saves patients time and travel costs while offering flexible scheduling options, making it a preferred choice even if in-person consultations become more available.”

Carlo C. Flordeliza, chief marketing officer of Kindred Health, Inc., noted that younger generations have driven telemedicine adoption in the Philippines.

“The highest adoption really came from millennials and Gen Z,” he told BusinessWorld in an interview. “I think you know they grew up with the internet. They’re more comfortable about trying out new and innovative services.” Mr. Flordeliza said older people are usually turned off from using telemedicine services because of lengthy registration processes on the website or apps.

Hybrid care, where telemedicine is combined with in-person consultations, is also gaining traction, Mr. Flordeliza said.

“Telemedicine will continue to grow because people will find value in what it provides but at the same time, I don’t think it’s going to grow as exponentially as it did during the pandemic,” he said.

Limitations of telemedicine were exposed after hospitals and other healthcare facilities reopened after the pandemic.

“While telemedicine is accessible and convenient, it doesn’t really provide the end-to-end healthcare journey or treatment plan a customer or a patient may have,” Mr. Flordeliza said.

“So it’s going to continue to grow, but it will only grow if there is an online to offline component wherein people can actually continue their treatment plans, get their test, get their diagnostics, and get the surgeries and medicines that they need outside of the confines of a teleconsult,” he added. 

GROWTH DRIVERS
Meanwhile, Ms. Rodriguez said the growth in the telemedicine sector is expected to be driven by affordability and accessibility.

In the case of Mindcare Club, she said increasing awareness about mental health has helped boost growth.

According to Mr. Ligot, artificial intelligence (AI) integration for predictive analytics and personalized care plans is one of the anticipated breakthroughs for the telemedicine industry in 2025 that will enable “better management of chronic conditions and enhancing patient engagement.”

Other trends include advanced diagnostic tools, virtual health assistants, and enhanced mobile applications.

“AI can enhance Philippine telemedicine by improving diagnostic accuracy, personalizing treatment plans, predicting disease outbreaks, and managing patient data effectively,” he said.

“AI algorithms can analyze medical images for early detection of conditions like cancer, while virtual assistants can streamline patient interactions and reduce workloads for healthcare providers,” he added.

At the same time, Ms. Rodriguez said improved integration of telemedicine with Internet of Things (IoT) devices, and more immersive patient-doctor interactions via augmented reality (AR) can be expected in the future.

She noted “more developed” Western countries are using AI-powered chatbots for initial symptom checks and triage; telepsychiatry consultations; and smart watches to monitor patient’s vital signs remotely.

However, Ms. Rodriguez said the growth of telemedicine in the Philippines face hurdles such as lack of internet accessibility, patients’ limited consultation budgets, and lack of digital literacy. — Almira Louise S. Martinez

Topline says growth strategy in full swing ahead of P900-M IPO

TOPLINE PRESIDENT and Chief Executive Officer Eugene Erik C. Lim — BW FILE PHOTO

CEBU-BASED fuel retailer Top Line Business Development Corp. (Topline) expects to sustain growth ahead of its planned P900-million initial public offering (IPO).

“With our upcoming IPO, we are committed to driving sustained growth and supporting our operational expansion plans,” Topline Chairman, President, and Chief Executive Officer Eugene Erik C. Lim said in an e-mailed statement on Wednesday.

Mr. Lim said this as Topline grew its net income by 157% to P90.5 million in the first nine months of 2024 from P35.2 million in 2023. The company also breached its full-year 2023 net income of P78.2 million.

Nine-month gross revenue climbed by 12% to P2.44 billion from P2.17 billion in 2023.

The company sold about 50.8 million liters of liquid fuels in the first nine months of 2024, up by 19% from the estimated 42.7 million liters of liquid fuels sold in 2023.

“This has been driven by higher volume turnover, demonstrating the effectiveness of our strategic initiatives and our ability to adapt to market demands in the high-growth region of Central Visayas,” Topline First Vice-President and Chief Financial Officer Constance Marie C. Lim said.

He said the company has benefited from its focus on catering to the underserved markets in Central Visayas.

“In view of the competitive market environment with fluctuating fuel prices, Topline has established a carefully calibrated pricing strategy balancing both affordability and value to maintain and further expand our customer base,” Mr. Lim said.

“Our appetite for growth and expansion will continue as we seek to sustain this momentum to further generate value for our customers, employees, and stakeholders,” he added.

On Jan. 22, Topline lowered the size of its planned IPO to around P900 million from the previous P3.16 billion following talks with potential institutional investors.

The company added that it is aiming to be listed on the local bourse by the second quarter of this year after the changes to the IPO.

Topline’s IPO now consists of up to 2.15 billion primary common shares with an overallotment option of up to 214.84 million secondary shares, priced at up to 38 centavos. Its public float will be around 22% assuming the full exercise of the overallotment option.

Topline has business interests in commercial fuel trading, depot operations, and retail fuel in the Visayas region.

The company has two subsidiaries, namely Topline Logistics and Development Corp., envisioned to engage in the importation, trading, distribution, and marketing of petroleum-based products, and Light Fuels Corp., involved in the fuel retail business. — Revin Mikhael D. Ochave

EastWest Bank credit card billings hit P116.6B in 2024

EAST WEST Banking Corp. (EastWest Bank) saw its credit card billings hit P116.6 billion last year as its cardholders reached 1.5 million.

“With over 1.5 million cardholders and P116.6 billion in billings as of end-2024, the Gotianun family-owned bank is poised to enhance its digital platform and product offerings to strengthen its position as the trusted financial partner for its customers,” the listed bank said in a statement on Wednesday.

The bank expects its credit card billings to increase by double digits this year as it plans to launch new features and promos catering to the mass, affluent, and high-end markets, including in provinces outside the National Capital Region.

“We value our customers so we aim to provide a robust and seamless experience to meet their evolving needs. By making our products more accessible and personalized, we empower Filipinos to better manage their financial journeys,” EastWest Bank Senior Vice-President and Credit Cards Business Head Aylwin Herminia P. Tamayo said.

It will soon allow credit card applications via its EasyWay digital platform and mobile app, it said.

The bank will also enhance its installment, insta-cash, balance transfer, and balance conversion services to help customers better manage their finances.

EastWest Bank is also looking to offer more travel-related promos through its partnership with Singapore Airlines, as well as dining promos at its partner merchants.

“These initiatives reaffirm our dedication to delivering accessible and personalized financial solutions. EastWest is here to support Filipinos in their journey toward financial empowerment, offering innovative tools and rewarding experiences,” Ms. Tamayo said.

EastWest Bank’s attributable net income jumped by 49.1% to P2.32 billion in the third quarter of 2024, bringing its nine-month profit to P5.81 billion, up by 19.57% year on year. — AMCS

Public health vs public finance

AMAN UPADHYAY-UNSPLASH

Congress is introducing new measures that will affect how cigarettes, other tobacco products and electronic cigarettes (vaping products) will be taxed in the coming years. One bill proposes a new system to track whether a tobacco product has been taxed, while another seeks to lower the annual increase in tax rates.

Under House Bill No. 11286, regular and electronic cigarettes, as well as other tobacco and vaping products, must bear a government stamp with “physical or digital features” indicating that they have been properly taxed. Additionally, manufacturers must register all the equipment used in producing all types of cigarettes, tobacco and vaping products.

I don’t think this is anything new. “Stamps” are already affixed on all cigarette packs, as well as liquor and other alcoholic products, to indicate that they are tax-paid. It seems this bill is simply updating the existing system by incorporating new technology. The real money-maker here is the government contract for the tracking system.

I have no objection to this. However, I highly doubt that a new track-and-trace system will eliminate smuggling and illicit trade. Tax evasion will persist, and the market will continue to have access to untaxed or smuggled cigarettes, electronic cigarette pods, and similar products. Smuggling is inevitable — it always has been, and it always will be.

What concerns me more, however, is the plan to effectively lower the tax on regular and electronic cigarettes and similar products. Under existing laws, tobacco taxes are set to increase by 5% annually from 2024 onwards. Now, Congress wants to amend this, proposing instead a 2% increase every even-numbered year starting Jan. 1, 2026, and a 4% increase every odd-numbered year starting Jan. 1, 2027 until the end of 2035.

After this 10-year period of alternating tax hikes, taxes will be reviewed based on their impact on revenue collections, healthcare costs and smoking prevalence. The justification for this lower tax trajectory is to minimize tax losses from smuggling. Congress even cites Bureau of Internal Revenue (BIR) data, claiming that successive tax increases have not necessarily led to higher collections.

Over the years, the government has raised the excise tax on cigarettes to reduce cigarette consumption and generate more revenue. Theoretically, tobacco taxes address “negative externalities” — the costs of smoking-related health problems such as lung cancer, heart disease and respiratory illnesses, which burden the healthcare system and lower labor productivity.

While some argue that high tobacco taxes disproportionately affect the poor and that cigarettes may now be overtaxed (with tax revenue exceeding related public healthcare costs), the policy has been effective in reducing cigarette consumption. One study found that smoking prevalence in the Philippines fell from 34% in 2000 to 24.5% in 2015 and is projected to drop to 20% by 2025. However, vaping consumption is rising.

I have always believed that public health, not public finance, should be the primary consideration in taxing cigarettes, tobacco and vaping products. The goal is to curb consumption due to its harmful effects on public health, while tax collection remains incidental. Given the gains we have made in reducing cigarette consumption, why lower tax rates now, especially if the objective is merely to curb smuggling and improve revenue collection?

The decline in cigarette consumption, however, does not account for alternative nicotine products, such as e-cigarettes (vapes), which use electronic atomizers and flavored liquid; snus, a smokeless tobacco product similar to dry snuff; and heated tobacco products, which heat tobacco instead of burning it.

A greater concern is that nontax initiatives aimed at reducing smoking, including alternatives like vaping, appear to be lagging. While tobacco taxes have played their part, lowering them over the next 10 years — rather than following the current trajectory — could have the opposite effect. While smoking bans in public places have helped, other regulatory measures to reduce smoking prevalence require greater attention.

We are already failing to curb tobacco use among the youth due to weak enforcement of nontax measures, such as restrictions on advertising and sales to minors. Now, Congress wants to slow tax increases, citing the need to protect legitimate sales and curb illicit trade. But the indirect consequence of this measure will be to make legal products more affordable, particularly for young consumers.

The problem is compounded by regulatory lapses. A study by the Institute for Global Tobacco Control (IGTC) found that tobacco and nicotine product sales and advertising persist near schools in the Philippines, despite regulations prohibiting sales, displays and promotions of tobacco products within 100 meters of schools.

Another IGTC study noted that countries like the Philippines and Vietnam lack regulations on the use of flavors in cigarettes and tobacco products. This is particularly concerning because flavored products make nicotine consumption more appealing to young people.

From December 2022 to January 2023, IGTC monitored the local sale and marketing of cigarettes, e-cigarettes and heated tobacco products at more than 6,000 retailers within 200 meters of 353 schools across nine cities and regions. Their findings were alarming: 2,070 cigarette retailers, 43 e-cigarette retailers and 33 heated tobacco product retailers were found within 100 meters of most schools — a direct violation of the law.

In another study published in Nicotine and Tobacco Research (August 2023), IGTC experts noted that tobacco companies continue to offer a wide range of flavored cigarette products in the Philippines and Vietnam to maximize sales. Given this, stricter regulation of flavor chemicals should be considered.

At this point, the Philippines already struggles to enforce existing laws on tobacco product advertising, promotion and sales. Rather than lowering tobacco taxes, Congress should focus on strengthening youth protection, including stricter regulation of flavored nicotine products.

One approach is to work with local governments, which issue business permits and enforce zoning restrictions. If tobacco products are not supposed to be sold near schools, then local officials should be held jointly liable for violations by licensed retailers. Alternatively, if erring retailers are fined, local governments should collect the penalties, creating a direct incentive for enforcement.

By empowering local governments, the National Government stands a better chance of effectively curbing underage smoking. Additional policies and regulations are meaningless without strict enforcement at the community level. Otherwise, young people will always find ways to bypass restrictions, and lower taxes will only make tobacco and vaping products even more accessible to them.

Congress should not lose sight of the original intent behind taxing tobacco and nicotine products. The primary goal has never been revenue collection, but rather public health protection. If policymakers are truly concerned about smuggling, they should focus on stricter enforcement rather than tax reductions that risk undoing years of progress in reducing smoking prevalence.

 

Marvin Tort is a former managing editor of BusinessWorld, and a former chairman of the Philippine Press Council

matort@yahoo.com

Falling consumption threatens Australia’s wine export rebound, industry body says — Reuters News

JESSE BELLEQUE-UNSPLASH

THE LIFTING of trade tariffs by China triggered a surge in Australian wine exports last year, but it is unclear whether Chinese demand will remain strong after buyers have restocked, an industry body said on Wednesday.

Meanwhile, exports to the rest of the world continued to decline as high inflation and worries about the health impacts of alcohol reduced global wine consumption, industry body Wine Australia said.

Australia is one of the world’s biggest shippers of wine. Its industry was hammered when China, its most valuable export market, used tariffs to block imports of bottled wine in 2020.

The Chinese embargo worsened problems of massive oversupply and low grape prices that have caused farmers to pull up millions of vines. Major producers such as Treasury Wines and Pernod Ricard last year announced sales of assets in Australia.

Beijing lifted its tariffs on March 29 last year after a warming of political relations with Canberra.

Between then and yearend, Australia shipped 83 million liters of wine worth A$902 million ($562 million) to mainland China, Wine Australia said, a monthly pace of exports similar to that before the tariffs.

The surge in shipments to China — which buys much more expensive bottles than Australia’s other main markets, the United States and Britain — was positive but continued growth is not assured, said Wine Australia research manager Peter Bailey.

“Chinese wine consumption is much lower than it was before the import tariffs were imposed,” he said. “It will take more time before it becomes clear what the ‘new normal’ level of exports to mainland China will be after this initial re-stocking period.”

Shipments to the rest of the world meanwhile declined by 13% in value to A$1.64 billion and 7% in volume to 565 million liters during 2024.

Global wine consumption fell in 2023 to its lowest level since 1996, according to the International Organization for Vine and Wine (OIV). Consumption in China is falling much faster than in many other countries. — Reuters

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