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PHL told to adopt human rights-based approach in anti-illegal drug strategy

PHILIPPINE STAR/ MIGUEL DE GUZMAN

By Kenneth Christiane L. Basilio

THE GOVERNMENT should look at revising the country’s Criminal Code by integrating harm-reduction strategies, ensuring a human-rights-based approach to curbing the illegal drug trade, according to human rights groups.

Harm reduction strategies should focus on addressing the health aspects of drug use, Karapatan Secretary-General Cristina E. Palabay said in an e-mail.

“There should be a comprehensive review and revision of laws under the Revised Penal Code and comprehensive drugs legislation, considering harm-reduction strategies to ensure public health and human rights approaches are considered,” she told BusinessWorld.

More than 20,000 drug suspects died from July 1, 2016 to Nov. 27, 2017 in the Duterte government’s anti-drug operations, according to a 2017 year-end accomplishment report from his office.

Congress should also look at providing prosecutorial power to the Commission on Human Rights (CHR) so it could hold into account human rights violators, Carlos H. Conde, a senior researcher at the Asia division of Human Rights Watch, told BusinessWorld in a separate e-mail.

“The CHR needs to be given teeth, specifically prosecutorial power, and to ensure it has all the resources it needs to carry out its mandate,” he said.

The House of Representatives committee on human rights is investigating extrajudicial killings and human rights violations under ex-President Rodrigo R. Duterte’s deadly drug war.

But Mr. Conde said the committee is “not entirely clear” about what it wants to achieve.

“Do they want amendments to existing laws? Do they have other specific proposed laws in mind?” he asked.

The hearing into the alleged human rights violations committed during the previous government could be a result of the spat between President Ferdinand R. Marcos, Jr. and Mr. Duterte, he added.

“Given the characters involved in the hearing, this looks like all for show,” he said. “This is quite possibly the result of the political infighting between the Duterte and Marcos camps.”

“The issue of extrajudicial killings in the drug war has become a convenient political weapon and is clearly being used as a leverage against the Dutertes,” Mr. Conde added.

The House committee could help hold the perpetrators of alleged human rights violations during Mr. Duterte’s drug war accountable if it’s being pursued with “genuine intent,” Ms. Palabay said.

“The inquiry can bolster the results of the preliminary examination of the International Criminal Court (ICC) and thus should result in not only pushing for the ICC’s investigation, but for the Philippines’ re-entry to the ICC,” she said.

The Philippines withdrew from the ICC in 2019 after the tribunal signaled its intent to investigate Mr. Duterte’s drug war.

The House committee will continue its hearings on Tuesday and Wednesday.

P14B in military pensions out

PHILIPPINE STAR/WALTER BOLLOZOS

THE DEPARTMENT of Budget and Management (DBM) has approved the release of P14.045 billion for the pension needs of military retirees.

In a statement, the agency said the money would cover their regular pension requirements for July to September.

“We are committed to ensuring the timely budget release of benefits to our esteemed military retirees,” Budget Secretary Amenah F. Pangandaman said.

“The approval of these funds demonstrates our dedication to honoring the service and sacrifice of our nation’s defenders and upholding our responsibility to protect their welfare.” — Aaron Michael C. Sy

Trafficked victims rescued

COTABATO CITY — Philippine Navy officers and policemen in Tawi-Tawi rescued 15 people while aboard three boats bound for Sandakan, Malaysia, where illegal recruiters promised them high-paying jobs.

In separate reports on Sunday, the Naval Forces Western Mindanao and Police Regional Office-Bangsamoro Autonomous Region said the human trafficking victims were rescued in separate operations on June 20 and 21 from three vessels while these were on stopover at the seaport in Bongao, Tawi-Tawi.

The Navy unit in Bongao launched the rescue operation with the help of local police. — John Felix M. Unson

Minimum mobile speeds pushed

PHILIPPINE STAR/EDD GUMBAN

A CONGRESSMAN on Sunday said mobile internet access should be a basic service to force telecommunication companies to improve their network speeds.

This would also let the National Telecommunications Commission (NTC) impose minimum mobile internet speeds, Makati Rep. Luis N. Campos, Jr. said in a statement on Sunday.

“Telecommunication companies are simply not doing enough to improve their networks,” he said. “We want Congress to pass a new law so that the government can set compulsory deadlines for telecommunication companies to deliver faster mobile internet speeds under pain of punitive regulatory fines,” he added.

Mr. Campos, who has filed that seeks to fine telecommunication companies that fail to hit mandated speeds, noted that the Philippines dropped four places to No. 83 in Ookla’s global mobile internet ranking in May, with an average speed of 32.12 megabits per second (Mbps). — Kenneth Christiane L. Basilio

P6.8-M crystal meth seized

PHILSTAR FILE PHOTO

COTABATO CITY — Agents of the Philippine Drug Enforcement Agency (PDEA) seized P6.8 million worth of crystal meth during an entrapment operation in the town of Kabasalan in Zamboanga Sibugay province on Saturday.

Maharani Gadaoni Tosoc, director of PDEA-9, said the suspect, who is from Naga, Zamboanga Sibugay, had been detained and would be charged with illegal drug possession.

The suspect yielded when agents frisked and cuffed him after selling to them a kilo of crystal meth during the operation.

In a text message, Ms. Tosoc said local government officials, police and the Army had helped them carry out the sting operation that led to the arrest. John Felix M. Unson

POGO denies torture charge

THE LAWYER of Pampanga-based Philippine Offshore Gaming Operator (POGO) Lucky South 99 Corp. on Sunday denied allegations of worker torture and other illegal activities.

Lawyer Jovito Barte told a news briefing Lucky South 99 Corp. was already wounding up its operations after the Philippine Amusement and Gaming Corp. revoked its license to operate in May, when agents of the Presidential Anti-Organized Crime Commission (PAOCC) and the Criminal Investigation and Detection Group (CIDG) raided its office.

“Lucky South 99 will act on the government’s call against illegal gambling and other illegal activities,” he said in Filipino. “We believe that if law enforcement agencies made mistakes [during their raid], they will rectify these.” — Chloe Mari A. Hufana

Roque files countercharge

PCOO.GOV.PH

EX-PRESIDENTIAL spokesperson Herminio “Harry” L. Roque has filed a countercharge against former Senator Antonio F. Trillanes IV, accusing him of graft and misconduct.

In a 26-page affidavit, Mr. Roque accused Mr. Trillanes of betraying the public trust over his 2012 negotiations with Chinese officials.

“The acts and omissions of [Trillanes] in relation to his participation [in] the backdoor “high stakes negotiations” are inconsistent with the time-honored principle that a public office is a public trust,” according to a copy of his affidavit. — Chloe Mari A. Hufana

Taiwan war games to mimic combat as closely as possible

CHINESE AND TAIWANESE flags are seen in this illustration, Aug. 6, 2022. — REUTERS

TAIPEI — Taiwan’s annual war games this year will be as close as possible to actual combat, no longer just putting on a show to score points but aiming to simulate real fighting given a rapidly rising “enemy threat” from China, a senior official said.

China, which views democratically governed Taiwan as its territory, has been staging regular exercises around the island for four years to pressure Taipei to accept Beijing’s claim of sovereignty, despite Taiwan’s strong objections.

Taiwan starts its five-day Han Kuang exercises on July 22.

A senior Taiwan defense official, speaking on condition of anonymity to be able to speak more freely, said there was an urgent need to rethink how the drills were conducted.

“In recent years, the enemy threat has changed rapidly,” the official said. “Our defense combat plan must also be continuously revised on a rolling basis, and the urgency of comprehensive combat training is becoming more and more important.”

Elements that were mostly for show, like rehearsal drills, have been cancelled, while this year there will be nighttime exercises and, unusually, the capital Taipei will be included too, the official said.

“It’s not about scoring points,” the official said. “We want the soldiers to wonder whether this is for real.”

Things may go wrong, like vehicle breakdowns, and that is fine, the official added. “These are problems that may be faced in actual combat.”

The exercises will be a continuous experience, the official said. “War does not distinguish between night and day.”

China’s defense ministry did not answer calls seeking comment about the exercises outside of office hours at the weekend. It has previously said it is futile for Taiwan to think it can use arms to prevent “reunification”.

Announcing the drills in April, Taiwan’s defense ministry said the war games would practice “kill” zones at sea to break a blockade and simulate a scenario where China suddenly turns one of its regular drills around the island into an attack.

“Only with real-time, on-the-ground verification can we truly understand the capabilities and limitations of our troops,” the official said.

China held two days of its own war games around the island shortly after President Lai Ching-te took office last month, saying it was “punishment” for his inauguration speech, which Beijing denounced as being full of separatist content.

But China has also been using grey zone warfare against Taiwan, wielding irregular tactics to exhaust a foe by keeping them continually on alert without resorting to open combat. This includes sending balloons over the island and almost daily air force missions into the skies near Taiwan.

China has never renounced the use of force to bring Taiwan under its control. Mr. Lai, who says only the Taiwanese people can decide their future, has repeatedly offered talks but been rebuffed.

The official declined to comment on which parts of the war games Mr. Lai would attend, as is customary for the president as commander-in-chief, or whether there would be US observers. — Reuters

Japan and Thailand are the most popular destinations for Chinese tourists this summer

CHINESE TOURISTS take part in an alms giving ceremony to Buddhist monks in Luang Prabang, Laos. — BLOOMBERG

JAPAN AND THAILAND top the list of Asian destinations for Chinese tourists heading abroad this summer, as the world’s biggest market of travelers look for holidays that offer good value.

South Korea and Japan have already seen a surge of Chinese tourists after their currencies weakened against the yuan, while Southeast Asian countries including Malaysia and Thailand lure tourists with visa-free entry and relatively lower costs, according to Cirium seat capacity data, flight ticketing analysis from ForwardKeys and online travel sites’ bookings.

Amy Li, who lives in Chengdu, is planning a nine-day trip to Malaysia next month with her husband and two children. Pricing was the single biggest factor in choosing Malaysia, where they will visit Kuala Lumpur and beaches in Kota Kinabalu, she said.

“It’s good value for money,” Li said. “I like ocean views and…and it’s not that far.”

The return of Chinese tourists to the global travel market is being closely watched, as their numbers and spending are crucial for the tourism industry’s recovery. Forecasts on when overseas trips by Chinese will return to pre-pandemic levels vary — some expect it will rebound fully by the end of this year, while others including Fitch Group, Inc. say mainland tourists are still restraining spending.

Bookings and search data show there’s increased demand for international travel this summer. Trip.com Group Ltd. sees outbound travel from China doubling year-on-year, with family group sales for overseas holidays accounting for half of current bookings.

The World Travel and Tourism Council earlier this month forecasts Chinese holidaymakers will splurge 1.8 trillion yuan ($250 billion) on overseas trips this year, exceeding pre-pandemic levels for the first time.   

For now, Chinese tourists haven’t fully returned in the numbers that were seen in 2019. Regional destinations for the June to August summer season are set to recover to about 80% of 2019 levels, according to flight ticketing analysis as of June 7 from ForwardKeys.

The only two countries in Asia that are expected to exceed their 2019 levels are Singapore, with a 15% spike, and Malaysia, which is seeing a 32% boost, according to ForwardKeys.

Asian nations that have implemented visa-free policies have seen faster bookings growth, with Thailand and Singapore becoming popular weekend getaways, said Tongcheng Travel, an online agency popular among Chinese users.

EASIER ENTRY
Taking advantage of relaxed visa requirements,  Bella Huang, a 27-year-old teacher from Jiangsu, is headed to Thailand in August with two girlfriends. A big fan of Thai television, this will be her first and only overseas trip this year. Her budget for the trip is about 8,000 yuan. She didn’t even entertain heading to Europe this year, as she said getting a visa might have been difficult.

Still, some European destinations are also expected to show growth, with Belgium, Spain, the United Kingdom and Italy topping the list of favored countries, according to data from Cirium and Trip.com.

Tourists making the longer flight to Europe are also willing more to fly in comfort. More travelers headed to Rome, London, Milan, Madrid, Brussels and Barcelona are splashing out on premium seats than they did in 2019 — even as most European destinations in economy class haven’t returned to pre-pandemic levels.

“We have observed a promising upswing in premium and business travel,” said Nan Dai, ForwardKeys’ China market analyst.

Other destinations that are expected to outpace 2019 levels show hints of geopolitical influence. Turkey, Hungary, Uzbekistan, Georgia, Saudi Arabia, Kyrgyzstan, Turkmenistan and Kazakhstan top the list of countries expected to see an increase in travel from China, according to Cirium. All are part of China’s Belt and Road Initiative.

Visitors to Hungary are expected to jump as flight capacity increases sixfold — the biggest growth of all countries — albeit off a low base.

“A lot of these countries are feeling a lot of love for China,” said Mark Tanner, managing director of Shanghai-based marketing firm China Skinny. “They are much more China friendly, which is adding to the appeal.” — Bloomberg

Meat-loving Argentines eat less beef amid triple-digit inflation

Argentine one hundred peso bills are displayed in this picture illustration taken Sept. 3, 2019. — REUTERS/AGUSTIN MARCARIAN/ILLUSTRATION

BUENOS AIRES — Argentines, famed for steakhouses, sprawling cattle ranches and asado barbecues, are consuming less beef than ever, forced to tighten their belts by triple-digit inflation and a recession.

Beef consumption is down almost 16% this year so far in the South American nation where beef has always been an essential part of the social fabric, along with soccer and mate tea.

Many Argentine homes have in-built parrilla grills where families gather. Steakhouses dot street corners around Buenos Aires and people will huddle around make-shift barbecues for a taste of beef, even on construction sites or at protests.

“Beef is an integral part of the Argentine diet, it is as if pasta were eliminated for Italians,” retiree Claudia San Martin, 66, told Reuters while waiting in line at the butcher shop. She said she was willing to cut back on other purchases such as cleaning products, but beef was sacred.

“Argentines can eliminate anything, I believe, in difficult times like this. But we can’t do without meat,” she said.

Still, the latest data show Argentines are this year eating beef at a rate of around 44 kilograms (97 lbs) per year, down sharply from more than 52 kg last year and as much as 100 kg a year in the 1950s.

Part of the long-term decline is a longer-term shift toward other meats like pork and chicken, as well as cheaper staples such as pasta. But this year’s plunge has been driven by nearly 300% inflation and a stalling economy along with tough austerity measures by libertarian President Javier Milei.

Poverty is up, more people are homeless in major cities and lines have grown at soup kitchens. Many families have reduced consumption of staples like meat, milk and vegetables. They say they are yet to feel the benefit of slowing monthly inflation.

“The situation right now is critical. Consumer are taking decisions thinking just about their wallets,” said Miguel Schiariti, president of local meat chamber CICCRA, who expected meat consumption to remain depressed.

“People’s purchasing power is weakening month by month.”

LESS MEAT, MORE PASTA
Out in the farmlands of Buenos Aires province, cattle ranchers are feeling the pinch.

“The drop in consumption is worrying,” said Luis Marchi, 48, an agricultural engineer and the third generation to run the family farming business producing grains and livestock.

“Beef consumption has been dropping quite sharply recently,” he added, blaming inflation and the economic slump. “Consumers try to replace beef with cheaper foods, other types of meat or pasta.”

Another rancher, 53-year-old Guillermo Tramontini, said input costs had risen while drought last year hit many herds.

“Beef is not that expensive, but people’s purchasing power has been reduced terribly,” he said, adding farmers were being careful with capital expenditure to avoid firing workers.

As local consumption has slid, exports have risen, but weaker global prices have dampened the boost for farmers. By far the top buyer of Argentine beef is China, though it imports cheaper cuts not used domestically.

“The export sector is going through a very tough time even though it keeps exporting big volumes. Prices in the international market have fallen a lot,” Mr. Schiariti said. 

‘CHEAPEST CUTS’
In his butcher shop in Buenos Aires where he has worked for 40 years, Gerardo Tomsin, 61, said people were still coming to buy beef, but were always hunting for cheaper deals.

“People keep coming, the issue is that they consume less. There are people who turn to other products. It is a permanent search for prices,” he said.

Another butcher Dario Barrandeguy, 76, said people were buying the cheapest cuts of beef or other less expensive meats.

“The consumption of chicken and pork has increased a lot recently,” he said.

Milei, a free market economist who calls himself an anarcho-capitalist, ended the previous Peronist government’s freeze on beef prices.

“Things have become very expensive and when it’s so costly we just don’t buy,” said Facundo Reinal, a 41-year-old teacher, adding it meant spending less time socializing around the grill

“We’re seeing overall people doing fewer barbecues, which is a key part of the culture here in Argentina.” — Reuters

Capri battles water emergency as it prepares to allow tourists back

People sit on a bench and take photos on Capri island, Italy, April 18, 2024. — REUTERS

MILAN — Tourists who have booked a hotel on Capri will be allowed back onto the Italian island as the local administration works to secure water supplies after damage to the aqueduct on the mainland deprived it of running water.

“We’re preparing a less restrictive new order to allow back residents, people who own second homes, which often have their own water tank, and tourists with a hotel booking. It will be the hotels’ responsibility to ensure they have water,” Capri mayor Paolo Falco told Italian news program TGCOM24. Earlier on Saturday Mr. Falco had issued an order that halted tourist arrivals after some pipes that burst in the coastal town of Castellammare di Stabia left Capri residents without water.

“We’ve been working through the night to … secure water shipments and tankers carrying water, which have been arriving. I apologize to everyone but there was nothing I could do … my priority had to be to prevent a healthcare emergency,” he added.

In May and June, Capri was the most popular Italian destination among foreign tourists, who accounted for 84% of total visitors to the country, according to a recent analysis from Lybra Tech, a company that provides tech solutions to hotels, and tax-free shopping data firm Global Blue.

Tourists on average spend four days on the island off the coast of Naples, with almost a third of them US nationals. — Reuters

Redefining customer interaction and business efficiency with AI

In the current business landscape, companies are increasingly focused on innovative strategies to enhance customer experience while improving operational efficiency. In the telecommunications industry, the integration of automation and artificial intelligence (AI) technologies has become a catalyst for personalized customer interactions, especially when it comes to providing real-time engagement, addressing billing inquiries, offering payment reminders, and creating personalized payment plans.

For leading telecommunications providers PLDT and Smart, using AI-powered conversational bots are seen as a very cost-efficient method to deliver personalized payment deadline reminders to their 4.5 million postpaid customers. This is why they collaborated with ePLDT, the ICT subsidiary of PLDT, to launch an advanced AI-driven initiative in November 2022 that revolutionized their collections process and offer a more convenient and efficient experience for their customers — in the form of the Intelligent Virtual Collections Assistant (VCA) program.

The VCA operates without supervision and can handle a wide range of customer interactions, from answering general questions about PLDT’s services to guiding customers through the payment process. The chatbots under VCA can also understand natural language and provide personalized responses, making it easier for customers to get the information they need quickly and efficiently.

The VCA also has AI-powered conversational bots, named Cindy, Celine, Cassie, and Chloe. They automate the collection reminder process while maintaining a high standard of customer experience. These bots engage customers in Taglish (a mix of Tagalog and English) and address inquiries naturally, often leaving customers in disbelief that they were interacting with a robot.

Additionally, they are capable of handling collections-related tasks such as reminding customers about their outstanding balances, providing payment options, and even scheduling payment arrangements. They can also send reminders starting from day 35 after the due date, with up to two daily calls if the outstanding balance remains unpaid. Customers can customize call attempts and preferred schedules for callbacks through live agents.

This helps the PLDT’s collections team to streamline the collections process and reduce the need for manual follow-ups.

According to the PLDT-Smart data, the implementation of the VCA program has yielded remarkable results, with a 222% increase in processed accounts and an 82% increase in productive calls per day.

Dianne Blanco, PLDT and Smart VP of Consumer Credit and Collection Account Management, said that since AI is efficient, both the company’s productivity and collections have increased substantially when they rolled out the service.

The success of the VCA program can be attributed not only to the advanced technology but also to the expertise and support provided by ePLDT. Despite the complexity of AI technologies, ePLDT’s expertise, partnerships, and existing infrastructure enabled the VCA program to be up and running in just six months — a timeline that is notably shorter than the years typically required to deploy and implement standard information and communication technology (ICT) solutions of similar scale.

John Palanca, PLDT and Smart SVP for Sales and Development, highlighted the critical role of having the right partner: “Working with ePLDT has allowed us to pioneer this AI-powered collections initiative. They collaborated with us from the start until full deployment. They continue to help ensure the success and efficiency of the Talkbot solution in production.”

ePLDT’s role extends beyond the initial implementation, with project managers continuously monitoring the bot’s analytics and readily adjust business strategies as needed. This ensures that the VCA program remains effective and efficient in achieving its goals.

The intelligent virtual collections assistant is currently available to all PLDT customers and can be accessed through the company’s official website and social media channels.

As PLDT continues to invest in digital technologies, it is expected that the program will play an increasingly important role in the company’s customer service and collections strategies going forward.

If you are ready to embark on your own digital success journey, visit https://www.epldt.com/cloud/conversational-ai/talkbot/ or email inquiry@epldt.com  to explore ePLDT’s talkbot solutions.

 


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