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Addressing consumer complaints in the new normal

JENNIFER L. DACANAY, a 48-year-old housewife wished to upgrade her credit card status. Unfortunately, she faced credit card fraud and lost some money in the process.

Just last December, Mrs. Dacanay received a phone call from someone posing as a bank officer and promised her with a “lifetime of free annual membership fee, an upgrade to the next tier (from Platinum to Titanium) and a P1,000 [gift certificate] to boot.” In the hopes of obtaining the upgrade, she agreed and met up with a said representative of the bank.

“I was out when he came to deliver the letter and [gift certificate] and so he asked my whereabouts and met me there. He gave me the letter, the [gift certificate] and also [took] my card which he ‘cut’ in front of me,” Mrs. Dacanay said in an e-mail interview to BusinessWorld.

Later on, Mrs. Dacanay received a phone call from the bogus representative that same afternoon and asked to disclose her phone PIN. “Because of this, they were able to successfully withdraw P40,000 from my credit card through its cash advance facility,” she said.

She immediately reported the incident to the bank hotline, but was informed by the bank that she was liable for the fraudulent transactions due to her disclosing her PIN to the perpetrator. The bank sent a replacement card within three to five days after being notified of her case.

Mrs. Dacanay’s case was one of the many incidents that were not elevated to the Bangko Sentral ng Pilipinas (BSP). The number of those that did reached 23,000 last year, the BSP told BusinessWorld.

Majority of the consumer complaints raised were categorized under deposits, credit card and money lending. Of that number, 25% were related to credit card concerns and 24% were online banking and automated teller machine (ATM) transactions.

“We think that the volume of complaints BSP received is an indication that more people are now more aware of the BSP’s Consumer Assistance Mechanism (CAM),” the central bank said.

CAM facilitates communication between the consumer and the BSP supervised financial institutions (BSFI) to address the former’s concerns. To aid the regulator in enforcing this mechanism, it launched on August last year the BSP Online Buddy (BOB), an online chatbot system. Once the consumer submits a complaint to the chatbot, the latter will then automatically refer the complaint to the concerned BSFI to which it is expected to directly respond via e-mail to the consumer filing the complaint and address it within a given timeline. 

According to the BSP, it processed more than 25,000 conversations from the public since its launch up until end-December 2020. BOB has referred around 3,000 complaints to BSFIs or 13% of the total volume of complaints received, which are also referred to banks concerned on the same date of the complaint receipt. On average, BOB processed 21 complaints a day last year.

The central bank also cited the BSP Regulations on Financial Consumer Protection (FCP) as among the programs launched by the BSP in dealing with consumer complaints.

“Pursuant to BSP Circular No. 857 as amended by Circular 1048, consumer protection standards must always be adhered to by BSFIs including the effective redress of consumer concerns. With the amended FCP framework, BSFIs are expected to institutionalize their redress mechanism and have in place an effective FCP framework and risk management system commensurate with their business profile/operations,” the BSP said.

The central bank added the amended framework also provides BSFIs “more flexibility” in adopting and implementing their FCP framework proportionate to their asset size, structure, nature of products and services provided, and the complexity of operations.

In time for digitalization, the central bank also initiated the Digital Literacy Program that remind consumers of the importance of protecting their online banking accounts. With assistance from a strategic communications firm and the BSP media relations team, tips and messages are constantly disseminated for the public’s knowledge. These campaign messages inform consumers how to start an online account, tips on creating strong passwords, keeping personal information confidential, and warning them of phishing e-mails and spoofed websites.

“The BSP is also continuously advocating the enactment of one of its top priority measures — the proposed Financial Consumer Protection Act. The proposed measure aims to institutionalize consumer protection standards by directing financial service providers to, among others, adhere to consumer protection standards of fair and respectful treatment of clients, transparency, privacy, and protection of client data and access to redress mechanism…,” the BSP said.

In a briefing, BSP Governor Benjamin E. Diokno said the bill will encompass the central bank’s goals in financial inclusion and education as well as good governance and tight supervision.

In fulfillment of strengthening the central bank’s consumer protection program, it has also taken steps to work with technical assistance partners to modify and improve data analytics for evidence-based decision making and an expansion of personnel to supervise its chatbot tool.

BDO FINDING WAYS
Just like any firm last year, BDO Unibank, Inc. had to adapt to the constraints imposed by community lockdowns as they operated at less than full capacity.

“Against this backdrop, we provided assistance to our employees in terms of transportation and accommodation, among others, to ensure more consistent attendance and allow us to cater to more customers and handle complaints effectively,” BDO said in an e-mail.

BDO noted common complaints from customers last year to be mostly related to electronic fund transfers and the adjustments made for loan repayment amortization schedules following the implementation of Republic Act 11469 or the Bayanihan to Heal as One Act which provided a 30-day loan holiday. This was in contrast to the year before wherein most complaints were “transaction-related” such as withdrawal issues and online/on-site transaction disputes.

“Complaints are received via the different channels of communication… such as BDO Customer Contact Center (calls and e-mails) and social media posts. These then go through a filtering process where cases are evaluated, sorted, and forwarded to the concerned business/fulfillment units for resolution, feedback, and service recovery action (when applicable),” BDO said.

“Banks can enhance their digital capabilities to enable them to meet the evolving demands of clients,” it added. — Ana Olivia A. Tirona

House panel approves bill lifting bank secrecy

THE HOUSE Committee on Banks and Financial Intermediaries approved a bill calling for the partial lifting of the Bank Secrecy Law, which will include a provision to protect financial institutions from cases or suits in connection with deposit examinations.

House Committee on Banks and Financial Intermediaries Chairperson Junie E. Cua said in a phone interview with BusinessWorld on Sunday that the committee report was approved on Friday and is up for review by the Committee on Rules. 

“The committee report was already approved…and we included the ‘safe harbor clause’,” Mr. Cua said.

If enacted, the bill will give the Bangko Sentral ng Pilipinas (BSP) authority to access bank accounts for investigative purposes. The safe harbor provision was requested by the banking industry to protect them from possible civil liability resulting from the BSP’s examination of their clients’ deposits.

“Only those accounts of people suspected of fraudulent activities will be examined,” Mr. Cua added.

He said the BSP examination is limited to bank officials, bank employees, and related parties where fraud is committed. The approval of the BSP Monetary Board will also be needed before an examination is conducted.

“This is limited to a few because we cannot afford to have a crippling effect to the public,” Mr. Cua said, adding this was one of the initial concerns about the proposal to amend the Bank Secrecy Law.

Both the World Bank and International Monetary Fund in past reports recommended that the Philippines lift its stringent Bank Secrecy law, which is more than half a century old. The law prohibits inquiry into deposits due to their confidential nature.

The BSP also recommended the “narrow” lifting of the law to prevent erring bank personnel from using it as a shield in doing anomalous activities within banking institutions. — G.M. Cortez

Coco Levy Trust Fund Act ‘marginalizes farmers’

THE recently signed Republic Act No. 11524 or the Coconut Farmers and Industry Trust Fund Act has “serious” deficiencies, including the marginalization of farmers, according to the Federation of Free Farmers (FFF).

In a mobile phone message, FFF Chairman Leonardo Q. Montemayor said coconut farmers are not represented in the Trust Fund Management Committee created after the law was passed.

“(There is) no coconut farmer representation in the Trust Fund Management Committee chaired by the Finance Secretary. Yet the trust funds came from levies on coconut farmers,” Mr. Montemayor said.

“The new law seriously marginalizes coconut farmers, who are excluded from the powerful trust fund committee,” he added.

Under Section 10 of the new law, a trust fund management committee will comprise representatives from the Departments of Finance, Budget and Management, and Justice, with the Bureau of the Treasury as the committee secretariat.

The committee is charged with setting of investment priorities and asset allocation, among others.

Signed by President Rodrigo R. Duterte late Friday, the law places coconut levy assets in a trust that will modernize the coconut industry and help improve the lives of farmers.

The modernization process will follow a development plan prepared by the Philippine Coconut Authority (PCA).

The law directs the Bureau of the Treasury to transfer P10 billion to the trust fund in the first year, followed by another P10 billion in the second year, P15 billion in the third year, P15 billion in the fourth year, and P25 billion in the fifth year.

Mr. Montemayor, a former Agriculture Secretary, noted that another deficiency of the law is the division of the P5-billion annual budget allocation among various government agencies.

According to the law, an initial P5 billion will be available for the implementation of programs like the development of hybrid coconut seed farms, crop insurance, training, and credit access, among others.

“Many of these agencies are not engaged in the coconut industry. Farmers and farmers’ groups will be dealing with so many of them for credit, equipment, training, farm roads, etc.,” Mr. Montemayor said.

“Agencies like the Commission on Higher Education (CHED), Department of Public Works and Highways (DPWH), Development Bank of the Philippines (DBP), and Technological Education and Skills Development Authority (TESDA), to my knowledge, have minimal or no direct involvement,” he added.

Agriculture Secretary William D. Dar said in a statement Saturday that the law will be a “game changer” and pave the way for the industrialization of the industry.

“This ushers in a new policy that will set in motion big reforms in the coconut industry using efficiently the proceeds of the coconut levy for the benefit of 2.5 million coconut farmers and their families, and the coconut industry in general,” Mr. Dar said.

Mr. Dar said the PCA board will comprise the Secretaries of Agriculture, Finance, Budget, Science and Technology, and Trade, as well as the PCA administrator and three coconut farmer representatives from Luzon, the Visayas, and Mindanao.

According to the Department of Agriculture (DA), the Philippines is the world’s second-largest producer and number one exporter of coconut products.

However, the DA said the coconut sector has faced lower productivity due to the reduced harvest area and lower yields.

Citing data from the PCA, the total area planted to coconut was 3.6 million hectares in 2018, with 347 million standing trees yielding about 44 nuts per tree a year.

“While we are replanting with high-yielding coconut varieties, our efforts are not enough due to limited budget. But with the coconut industry trust fund, we could do much more.”

In the same statement, PCA Administrator Benjamin R. Madrigal, Jr. said the PCA made changes in its organizational structure to be more efficient in addressing the needs of coconut farmers.

Mr. Madrigal said the PCA has established regular regional and provincial industry fora that gather the input of coconut farmers’ groups, government agencies, local government units, and other stakeholders.

Former President Ferdinand E. Marcos and his associates imposed the coconut levy on farmers, promising to improve the industry with the proceeds as well as a share of the investment returns.

However, the money was diverted to purchase corporate assets like the United Coconut Planters Bank and San Miguel Corp.

In 2019, Mr. Duterte vetoed a previous version of the measure, citing inadequate safeguards to prevent wealthy coconut farmers from taking control of the trust. — Revin Mikhael D. Ochave

The lost freedom to explore inspires Burberry’s Tisci

LONDON — Burberry’s Riccardo Tisci said the dream of being able to explore — a freedom denied during coronavirus disease 2019 (COVID-19) lockdowns — had inspired his first menswear-focused collection for the British luxury label.

“Enclosed indoors, I dreamt of the outdoors and its beauty, fueled by the thought of the creativity that comes when we are together,” Mr. Tisci said.

“With this dream in mind, I became fascinated by the widespread British craft and outdoor movements of the early 20th century, when people escaped to explore the unknown countryside.”

Outerwear was a focus in the Autumn/Winter 2021 collection, filmed at Burberry’s flagship Regent Street store in central London before being released on social media channels on Feb. 22.

Burberry’s traditional trenches were re-imagined with pleats, panels and fringes, while the color palette centred on tonal shades of beige, bark brown, oxblood burgundy and city greys.

Mr. Tisci joined the 165-year-old brand in 2018 to give creative direction to chief executive Marco Gobbetti’s repositioning of the house further upmarket.

His designs have attracted new younger customers, particularly in the important Chinese market.

Like other labels, Burberry has been hit hard by global restrictions on shop opening and travel and tourism.

It reported a 9% decline in sales in its third quarter, a bigger drop than the 6% in the second quarter.

The company said last month trading would remain susceptible to regional disruptions but it was confident of rebounding when the pandemic eased given the brand’s resonance with customers. — Reuters

Volkswagen PHL brings in 2021 Santana

VOLKSWAGEN PHILIPPINES recently introduced the 2021 version of its Santana subcompact sedan. The updates are reflected on both the 180 MPI AT S and 180 MPI AT SE variants.

The sedan, which has one of the longest wheelbases in its class (promising a stable ride and enhanced comfort) now gets automatic headlights with Leaving Home and Coming Home function, front fog lamps, intermittent control wipers with rain sensor, and a sunroof for its SE trim.

Power features are included in the S variant, while additional specs are available for the SE. These include leather and fabric seat material, a front center armrest with height adjustment, front and rear door pockets with bottle holder, front and rear reading lights, and a multifunction steering wheel with cruise control. The SE gets a touchscreen infotainment system with radio, USB, Bluetooth, and six speakers. A seven-inch infotainment with Apple CarPlay and Android Auto is available as a dealer option.

The Santana is still powered by the familiar 1.5-liter engine delivering 111ps and 145Nm, mated to a six-speed automatic transmission. It has Volkswagen’s BlueMotion technology, which results in frugal fuel consumption.

Standard safety features include dual front air bags, electronic stability program, anti-lock brakes, and anti-slip regulator. Additional features in the SE are driver and front passenger side air bags and rear parking distance control.

The Volkswagen Santana gets a comprehensive three-year/100,000-km-warranty coverage, yearly preventive maintenance service for every 10,000 kilometers, and 24/7 emergency roadside assistance. The vehicle comes in Polar White, Reflex Silver, and Deep Black, and is priced at P755,000 for the 2021 Santana 180 MPI AT S, and P898,000 for the 2021 Santana 180 MPI AT SE. For more information, visit www.volkswagen.com.ph or like and follow Volkswagen PH’s Facebook and Instagram accounts.

Analysts’ February inflation estimates (2021)

HEADLINE INFLATION is likely to have breached the central bank’s target for a second straight month in February, as food and fuel prices remain elevated, according to economists. Read the full story.

Analysts’ February inflation rate estimates (2021)

Vaccines, inflation, and GDP recovery to drive financial markets this year

By Michelle Anne P. Soliman

THE FOURTH QUARTER of 2020 saw local financial markets rebound somewhat with reports of the COVID-19 (coronavirus disease 2019) vaccine developments and expectations of economic recovery driving performance during the period.

The peso averaged P48.27 against the dollar in the October to December period, appreciating 1.37% from the previous quarter’s average of P48.94:$1, Bangko Sentral ng Pilipinas (BSP) data showed. Likewise, the local unit appreciated by 5.4% compared with the P50.99-to-a-dollar average seen in the fourth quarter of 2019.

Meanwhile, Treasury bill (T-bills) auctions conducted in the last three months of 2020 saw robust demand with total subscriptions of reaching around P918.91 billion, which is around four times the P230-billion aggregate offered amount. This oversubscription amount of P688.91 billion was higher compared with the P626.08 billion posted in the previous quarter.

Similarly, auctions of Treasury bonds (T-bonds) during the period had a total subscription amount of P453 billion, around 2.5 times more than the offered amount of P180 billion.

At the secondary market, domestic yields were lower by a range of 4.8 basis points (bps) for the 91-day T-bill to 29.30 bps for the three-year T-bonds compared to end-September 2020 levels.

Quarter on quarter, most of the tenors saw their yields fall except those for the 10-, 20-, and 25-year debt papers, which rose by 1.6 bps, 8.9 bps, and 7.4 bps, respectively. Yields were lower by an average of 12.28 bps during the reference period, according to the PHP Bloomberg Valuation Service Reference Rates published on the Philippine Dealing System’s website.

For equities, the benchmark Philippine Stock Exchange index (PSEi) closed at 7,139.71 on Dec 29, 2020, 21.8% higher compared with the PSEi close of 5,864.23 on Sept. 30, 2020.

In an e-mail to BusinessWorld, the BSP said movements in the fourth quarter were driven mainly by macroeconomic developments as well as the developing COVID-19 situation in the country and the government’s policy measures in response to the pandemic.

“Positive developments on vaccine advancements would continue to positively impact the financial markets. Information on existing vaccines’ efficacy to the new virus strain would significantly boost market confidence. Vaccines could potentially steer the domestic and global economy towards recovery,” the BSP said.

For the equities market, the BSP pointed to various factors, which include among others the improvements in the earnings performance of listed companies in the third quarter, the optimism surrounding the prospects of an economic rebound following plans to gradually reopen the economy, the expected pickup in spending amid the holiday season, and the central bank’s implementation of further monetary stimulus measures such as the P540-billion provisional advances to the National Government and the 25-bp policy rate cut in November last year.

“Meanwhile, local firms opted to tap the bond market as an alternative funding option amid the tightened lending requirements as banks manage their capital and nonperforming loans,” the BSP added.

On the other hand, the central bank said the lingering difficulty in procuring vaccine doses in developing countries posts a downside to this outlook.

“The Philippines and Vietnam, for instance, have only secured doses for 5.1% and 6.2% of their populations, respectively. Though this may have already improved as negotiations continue with vaccine manufacturers,” it said.

Moreover, the BSP noted the emergence of the new virus strain “can necessitate prolonged restrictions on movement and economic activities.”

“This can further strain economic recovery and result in volatility in financial markets. For countries struggling to contain outbreaks, this can prolong the economic pain,” the BSP said.

“Good management of the vaccine drive will be essential, especially for developing markets such as the Philippines…,” it added.

While these factors affecting financial markets could potentially linger in 2021, the central bank looks to the proposed implementation of fiscal reforms such as the Government Financial Institutions Unified Initiatives to Distressed Enterprises for Economic Recovery (GUIDE) bill, which seeks to provide financial assistance to distressed micro, small and medium enterprises;  and the Financial Institutions Strategic Transfer (FIST), which seeks to help banks and other financial institutions recover from potential losses.

Meanwhile, private sector economists see inflation as a major indicator that could affect growth.

“The higher-than-expected uptick in domestic headline inflation may altogether keep monetary policy rates at all-time low as the BSP juggles that difficult job of helping the economy recover and keeping price stability,” UnionBank of the Philippines, Inc. Chief Economist Ruben Carlo O. Asuncion said.

Bank of the Philippine Islands Lead Economist and Vice-President Emilio S. Neri, Jr. said they are observing upside risks which will likely prop up the inflation rate above three percent in the coming months.

“The distribution of vaccines around the world in 2021 may lift global demand and push oil prices higher. However, even at current levels ($47), oil is expected to register a 180% year-on-year increase in the second quarter given the low base from last year,” Mr. Neri said.

Headline inflation stood at 3.5% in December 2020, bringing the average inflation for the year to 2.6% — matching the BSP’s forecast for the year, but still faster than the 2.5% recorded in 2019.

To recall, the average inflation rate registered in 2018 at 5.2%, the fastest since 2008’s 8.2%, was driven by swelling crude oil prices in the world market.

“Inflation is fast becoming an issue and will likely threaten the economic recovery,” said ING Bank N.V. Manila Senior Economist Nicholas Antonio T. Mapa, adding the upcoming presidential elections in 2022 may also affect market sentiment this year with “increased spending and political maneuvering.”

Rizal Commercial Banking Corp. Chief Economist Michael L. Ricafort looks to increased infrastructure this year to pump-prime the economy as supported by the timely approval of the 2021 national budget, as well as the extension of the appropriation/funds availability for 2020 national budget to end-2021 and for the Bayanihan II to end-June 2021.

Of the P4.506-trillion 2021 national budget, the Department of Public Works and Highways was given the second largest allotment of P694 billion, following the health sector with P287 billion.

PROSPECTS FOR GDP RECOVERY
The country’s gross domestic product (GDP) shrank by a record low 9.5% in 2020 — the fastest year-on-year decline since the 1940s — following the 8.3% contraction posted in the fourth quarter.

For this year, Mr. Neri expects the GDP to still contract, albeit at a slower pace than what was seen in 2020. He also considered the possibility of a double-digit growth in some quarters, assuming the government will refrain from imposing stricter quarantine restrictions.

“Given all these, our baseline forecast for 2021 is now at 6.8% as the [fourth-quarter] print exceeded our expectations. However, even at this brisk pace, economic output will not be able to return to the 2019 level yet and a full recovery may only happen in 2022…,” he said.

Meanwhile, Mr. Asuncion expects better GDP performance this year to drive financial markets this year.

“Historically, equities move up when the economy performs better. Fixed-income markets, like today in this crisis, take advantage of profit opportunities, not on the long-end but on the short and belly of the curve. Players will wait for better prospects before deciding to position longer. For forex, if the economy performs better, it is expected that the Peso will depreciate and help trade perform better,” Mr. Asuncion said.

Mr. Mapa shared this view, adding government spending and the Treasury’s borrowing program “will also come into play” although neither would likely figure in the country’s economic performance at the onset.

Mr. Ricafort said further reopening of the economy will lift hopes of coming back to the 6% growth trajectory. “The negative GDP base for 2020 at -9.5% would mathematically increase the odds of a GDP growth of at least 6% for 2021, provided that the economy reopens further, including easing of some restrictions of public transportation that allows greater productivity for the labor force…,” he said.

With these in mind, see the BSP’s and analysts’ outlook for each of the key markets.

FIXED-INCOME SECURITIES
BSP: Domestic bond market is expected to be liquid and have robust demand as the BSP continues to ensure the proper functioning of financial markets. With the market flushed with liquidity and with lingering uncertainty, some (most) market players will possibly continue placing funds in safe havens, as evidenced by the high oversubscription consistently seen in the weekly Bureau of the Treasury (BTr) auctions.

Security Bank Corp. Chief Economist Robert Dan J. Roces: For [the first-quarter of 2021], while the economy is projected to pick up this year, the pace looks slow while downside risks remain with regard to the rising COVID-19 cases as well as issues with vaccine procurement. In the meantime, we expect yields to be range-bound with a slight upward bias. As usual, volatility may be triggered by RTB’s (retail T-bonds), policy rate signals, and black swan events.

Mr. Asuncion: Market will look to the BSP and what will be its next move: to cut further or to hold for a long time. Steeper US treasuries pushing BTr to accept incrementally higher long bond yields amid rising inflation risk providing guidance on direction of longer-tenor bonds.

Mr. Ricafort: The sustained and lingering excess liquidity in the financial system would help keep short-term interest rates relatively low. Further monetary easing measures remain possible to do more of the heavy lifting for the economy amid the limited funds for any additional stimulus measures. Federal Reserve officials signalled that the key Fed Funds Rate could remain at the record low of 0.00%-0.25% over the next two to three years in able to help support economic recovery after the COVID-19 pandemic by way of lower borrowing costs.

Mr. Mapa: We may see a steepening of the yield curve with inflation forcing a correction for longer dated issues with short dates still anchored due BSP’s accommodative stance.  Increased borrowing by the BTr or any other development that may cause tightening of liquidity conditions may also force the entire yield curve higher.   

Mr. Neri: BSP officials have suggested that they intend to keep interest rates low until the economy returns to its pre-pandemic growth rate, so there’s a chance that government securities rates will stay at current levels. But then higher inflation in the coming months and government borrowings to fund deficit spending may pose a challenge and may cause the yield curve to steepen. The market also looks to the fiscal stimulus program of the incoming Biden administration, and its impact on US debt yields as well.

EQUITIES
BSP: In 2021, the PSEi is expected to continue to rise amid expectations of economic recovery due to continued improvement in demand. Although the decline in household income amid the pandemic has forced consumers to tighten their spending, ecommerce and the widespread use of delivery services can help offset the decline in consumer spending.

Mr. Roces: With the expectation of a long pause in policy rates at low levels and some recovery in corporate earnings and economic activity, the environment would be more favorable to risky assets than risk-free. Our view is that any weaknesses in the market are an opportunity to increase exposure, especially in cyclical names that can leverage on the economic recovery.

Mr. Asuncion: Local equities will continue to dominate trading and the PSEi’s direction, although the macroeconomic backdrop may not be as upbeat relative to offshore market developments. Local vaccine news may provide positive gains including positive corporate earnings reports or those that will mimic [fourth quarter of 2020] GDP’s improvement.

Mr. Ricafort: Further rollout of COVID-19 vaccines worldwide and eventually in the country would help reduce new COVID-19 cases that would justify further reopening of the economy, such as easing Metro Manila’s GCQ (since June 2020) to MGCQ that allows increased capacity for many businesses/industries, as well as further easing of restrictions on public transportation, thereby could lead to higher production, sales, incomes/livelihood, and higher investment valuations.

Mr. Mapa: Equities will move sideways with bouts of rallies when GDP shows a headline grabbing growth prints by the second quarter. Market remains susceptible to sell-offs once investors realized that despite the façade of strong growth, economic activity remains well-below pre-pandemic levels.

Mr. Neri: The performance of local stocks will depend on the pace of the country’s recovery, the management of the pandemic, and subsequent rollout of the vaccines. If we’re able to avoid another lockdown, equities might stay within the 7,000-7,500 range.

FOREIGN EXCHANGE (FX) MARKET
BSP: Over the near term, the peso should continue to reflect emerging demand and supply conditions in the FX market as well as the continued soundness in the country’s macroeconomic fundamentals. Meanwhile, the impact of expected weaker inflows (i.e., decline in exports and tourism receipts) should be offset by favorable investor sentiment over the strong position of the economy, including in terms of sound debt management and adequate FX cover.

Mr. Roces: For FX, year to date, the PHP (Philippine peso) ranks eighth in the region and could be signaling a slowdown in its appreciation trajectory.

Mr. Asuncion: Regardless of what the BSP does, the balance of payments surplus outlook will stoke the PHP’s further strength. On the flipside, rising gross international reserves supports an upward push on the PHP further. BSP seems serious about maintaining the psychological P48-level no matter what. And since BSP has been committed to the prevailing record low interest rate setting and a lavish liquidity backdrop, keeping price stability may come in the guise of a stronger PHP that can imports further.

Mr. Ricafort: The peso exchange rate has been hovering among the strongest levels vs. the US dollar in more than four years at a little over P48, as supported by slower demand for imports amid softer demand in the economy since the COVID-19 pandemic, as well as relatively weaker US dollar vs. major global currencies among 2.5-year lows recently after US interest rates reached record lows near zero during the COVID-19 pandemic.

Mr. Mapa: PHP should remain supported in the near term as import demand is expected to remain soft in the coming months as economic activity stays well below pre-pandemic levels.

Mr. Neri: With the economy slowly reopening, we expect imports to recover further in the coming months in line with the expected improvement in local demand. Hence, dollar demand may pick up and the exchange rate may move closer to the 49 level. A risk to this outlook is government underspending, especially in infrastructure. With businesses still struggling, the lack of fiscal support and public construction may stall the recovery and dampen the demand for capital goods.

DAR reduces land distribution duration to four months

THE PROCESS of land acquisition and distribution under the Comprehensive Agrarian Reform Program has been reduced to four months, the Department of Agrarian Reform (DAR) said.

Acting Agrarian Undersecretary Elmer N. Distor said in a statement that the process used to take six months, but has been accelerated in compliance with the government’s directive to finish land distribution on or before June 2022.

“Now that we have simplified the process of acquiring and distributing land, we are confident that we can make our agrarian reform beneficiaries’ dream — own a farm lot — come true,” Mr. Distor said.

Agrarian Reform Undersecretary Carim L. Panumpang warned farmer-beneficiaries to not sell their farm lots and threatened them with blacklisting for any future programs. Repossession proceedings will be initiated against lot buyers, he added.

Undersecretary Virginia N. Orogo said DAR personnel will be visiting agrarian reform beneficiaries to gather information on their current economic standing and the status of the awarded farm lots. — Revin Mikhael D. Ochave

Budget-friendly home redesign tips from expert

FROM repurposing old knick-knacks to handcrafting personalized home décor, an interior design expert shares her budget-friendly tips and tricks on how to restyle rooms and studio apartments.

“Nowadays, because of the pandemic, 90% of our time is spent at home. It made us assess what is missing or what needs to be done,” interior designer Katherine Anne Correa, the Chairperson of the Interior Design Program of the De La Salle-College of Saint Benilde School of Design and Arts,  explained.

According to Ms. Correa, first on the to-do list is to declutter. Identify which items can be disposed of or can be upcycled and reused. “When you rearrange and fix your space, it feels rejuvenating,” she said. “Somehow we feel like we enhanced some parts of our lives. This is actually therapeutic.”

Repainting could be next on the list. A repainted accent wall gives a new vibe, while wallpaper is another option. “There are a lot of wallpapers that are less expensive,” she noted. “You can buy sticker options that are affordable and are easy to install. I actually did a whole plan using this type.”

For those who wish to accentuate their spaces and get extra crafty, Ms. Correa suggests exploring découpage or the art of decorating an object by blending recycled colored paper cut-outs, special paint effects and art elements. “You can use old books, paint it over with a polyurethane finish and hang it on your shelves,” she said.

Large mirrors may be a great addition to a wall, both as an aesthetic yet functional piece and as a tool to double the impression of space in any tiny zone. “This is a trend now and a lot of different styles of mirrors have been coming out in the market,” Ms. Correa said.

Refurnishing does not necessarily mean purchasing new furniture. Old wooden chairs may be repainted or reupholstered with bright colors for a refreshing new look, while night tables may be constructed out of a pile of old hardbound books. “Use an upcycled bottle and add dried flowers as an accessory or wrap some fairy lights around it — this will serve as your bedside lamp,” she said.

For those who think they need new furniture, Ms. Correa suggests visiting flea markets or thrift shops first. “The items are second hand but are a lot cheaper,” she noted. “There are a lot of good buys if you know what you are looking for.”

“Accentuate [a space] with personalized crocheted or handwoven bedspreads and throw pillows. You can also buy traditional weaves such as inabel or inaul.”

She believes it is possible to achieve a trendy, stylish, and “Instagrammable” home without spending much. The keyword: Do-it-yourself. “DIY projects always make for reasonable and affordable home décor,” she said.

Porsche tops 2021 JD Power dependability ranking among European brands

PORSCHE is the best European automotive brand, according to the JD Power 2021 US Vehicle Dependability Study (VDS). The honor was helped to be realized by the Porsche 911, which ranked first among all models in terms of trouble-free ownership (the second time in three years it has achieved the feat), and the Porsche Macan, cited as most dependable among premium compact SUVs.

Porsche customers reported 18 fewer PP100 in the latest study to bring the overall score down to 86 PP100, compared to this year’s luxury average of 118 PP100. The 911 came in with 57 PP100, the fewest of any model across the automotive sector.

PP100 represents the number of problems per 100 vehicles experienced during the past 12 months by original owners of three-year-old vehicles. A lower score reflects higher dependability, and the study covers 177 specific problems grouped into eight major categories of vehicle features, such as infotainment systems, engine and transmission, and interior and exterior equipment.

Said Porsche Cars North America, Inc. President and CEO Kjell Gruner, “Porsche strives to make our customers’ sports car dreams come true. It is gratifying to see our iconic 911 and Macan exemplify our commitment to developing, building and maintaining exciting and dependable Porsche vehicles.”

Meanwhile, the Porsche 718 Cayman won its category in the JD Power 2020 US Best Resale Value Awards. In the study, the 718 Cayman was found to retain more of its value than any other model in its class.

The latest VDS reveals vehicle dependability is at an all-time high, with the overall level of problems cited by owners declining 10% from a year ago. The 2018 model-year vehicles measured in this year’s study were first examined in the JD Power 2018 US Initial Quality Study when new-vehicle quality had improved for the fourth consecutive year and reached its best level. Six of the 10 brands that ranked highest in that study also appear among the 10 highest ranked in the 2021 VDS. This is the 32nd year of the survey.

DITO to bring 5G tech to Davao City by late 2022; Eastern Communications starts service for businesses

DAVAO CITY — DITO Telecommunity Corp. is aiming to bring in 5G technology to Davao City by 2022, simultaneous with the company’s planned rollout of the fifth generation (5G) technology in other parts of the country.

As the newest telecommunications industry player prepares to officially launch services in the central and southern parts of the Philippines by March 8, DITO Chief Administrative Officer Adel A. Tamano said they are already planning on the network upgrade by next year.

“Our purpose is to bring the first world not just 4G, but 5G technology in the Philippines so we will start off initially with 4G technology, but it is 4G convertible to 5G,” he said during the online forum hosted by the Davao City Chamber of Commerce and Industry, Inc. on Friday.

“And hopefully by the latter part of next year, we can bring the 5G in Davao City and the rest of the country,” he added.

DITO will start its commercial operations in 17 cities of the Visayas and Mindanao, and launch later this year in Metro Manila and other parts of Luzon.

“Part of it is because we are Mindanao-based, but also because we truly believe that we want to send a different message that the DNA of DITO is to serve the underserved,” Mr. Tamano said.

DITO, formerly known as Mindanao Islamic Telephone Company, Inc., is a joint venture of Davao City-headquartered Udenna Corp., Chelsea Logistics Holdings Corp., and China Telecommunications Corp.

EASTERN COMMUNICATIONS
Meanwhile, internet service provider Eastern Communications, which is said to be the country’s oldest telecom firm, has started offering its products to Davao City.

“We have recently opened businesses in Davao City, in the CBD (central business district) in Metro Davao, but we also have plans of covering as well areas outside of the CBD,” Eastern Communications Strategic Segment Marketing Head Tonie Casas said in another forum on Friday hosted by the European Chamber of Commerce.

The company is initially providing services to business clients.

“With the addition of Eastern in Davao, you can now really rely on additional bandwidth for the businesses… 100 gigabytes per second,” Mr. Casas said.

He added that they are currently rolling out cables “that will address the need of Mindanao for connectivity.”

Eastern Communications allocated a P2.8-billion capital expenditure budget in 2020 for the expansion of its coverage in various parts of the country, including Tarlac, Cagayan Valley and La Union in Luzon, Iloilo and Bacolod in the Visayas, and Davao and Cagayan de Oro in Mindanao. — Maya M. Padillo and Marifi S. Jara

Challenges for big banks continue in Q4 2020 as total loans decline, soured loans grow

THE COUNTRY’S biggest banks lent less to households and firms in the fourth quarter of 2020, as profits fell and soured loans increased amid the coronavirus pandemic. Read the full story.

Challenges for big banks continue in Q4 2020 as total loans decline, soured loans grow