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Without Lionel Messi, Inter Miami draws with host Orlando City

DRAKE Callender made three saves and Inter Miami managed a 0-0 draw with host Orlando City despite not having Lionel Messi available on Wednesday night.

Mr. Messi did not make the trip as he nurses a leg injury suffered Saturday in the team’s win at CF Montreal.

Miami (8-2-4, 28 points) had a five-match winning streak come to an end but extended its unbeaten run in MLS play to eight in a row (5-0-3). It marked just the second time this regular season that the Herons were held scoreless.

Pedro Gallese saved three shots for Orlando City (3-5-4, 13 points). Despite Miami controlling nearly 59 percent of the possession, Orlando had a 14-6 advantage in shot attempts and an 8-4 edge in corner kicks — but could not come through with a goal.

Miami came up wanting on a pair of great looks in the first 10 minutes by Luis Suarez and Robert Taylor. Orlando then got close to scoring off two corner kicks.

Callender deflected Martin Ojeda’s attempt from close range in the 32nd minute and made a leaping save on Luis Muriel one minute later.

Orlando tested Callender again early in the second half, but he stopped David Brekalo’s header in the 52nd minute.

A while later, Mr. Gallese bumped into Mr. Suarez in the air and stayed down for a few minutes, but after receiving treatment he remained in the match. — Reuters

Juventus wins Coppa Italia final with early Vlahovic strike

ROME — Juventus beat Atalanta 1-0 to win a record-extending 15th Coppa Italia on Wednesday as an early strike by Dusan Vlahovic earned Massimiliano Allegri’s side their first trophy in three years.

Juventus, who holds both the record for most Italian Cup finals played (22) and won, had not lifted any silverware since they won the competition in 2020-21, when they also beat Atalanta in the final.

Mr. Allegri, meanwhile, became the first coach to win the Coppa Italia five times after Sven-Goran Eriksson and Roberto Mancini lifted the trophy on four occasions.

Mr. Vlahovic put Juventus in front in the fourth minute when he latched onto a pass from Andrea Cambiaso and broke inside the box to send the ball past goalkeeper Marco Carnesecchi from around the penalty spot. Mr. Vlahovic, who also found the net when they lost the final to Inter Milan in 2022 (4-2), became the third Juventus player to score in two Coppa Italia finals. — Reuters

Tempting fate

The Celtics know how it is to face pressure. They’ve been familiar with it since they drafted Jayson Tatum third overall in 2017. Since then, they’ve finished league runners-up once and battled for the East championship three other times — as much an indication of their contender status as of their disappointing stints in the playoffs. Including a trio of first and second round outings, their playoff experience since adding otherworldly talent to their roster has been cause for disappointment.

Through the Celtics’ 2023-24 campaign, the pressure is even more pronounced. Having all but lapped the National Basketball Association field with a 64-18 slate in the regular season, they are expected to run over the competition en route to the title. Yet, even as they have, for the most part, lived up to billing as favorites, they remain dangerously susceptible to near-critical lulls in concentration. And when they take their foot off the pedal for one reason or another, they find their performance woefully inadequate. It happened when the Heat took Game Two of their opening-round series at the Garden, and when the Cavaliers did the same in the conference semifinals.

The Celtics would go on to take care of business, but not without eliciting doubts from longtime habitues of the pro scene. It’s as if they want to play with fire solely to up the ante, testing themselves in ways their opponents can’t. From here on, however, the quality of the obstacles begins to take on a Herculean form. What they got away with against the injury-riddled Heat and Cavaliers, they won’t come close to trying versus the Knicks or the Pacers.

It’s never good to tempt fate, but the Celtics can’t seem to stop getting in their way. As skilled as they may be, the road to success now has a steeper slope that requires them to be at their best without letup. To be sure, they know well enough to learn from their mistakes, and are more than capable to jump over hurdles; not even the absence of vital cog Kristaps Porzingis puts a significant crimp on their plans to finally take the Larry O’Brien Trophy home. Which is why they’re still the choice of conventional wisdom to win it all. They believe it, too, and for as long as they walk the talk, they should be just fine.

 

Anthony L. Cuaycong has been writing Courtside since BusinessWorld introduced a Sports section in 1994. He is a consultant on strategic planning, operations and human resources management, corporate communications, and business development.

Seven Filipinos in the ninth edition of Forbes 30 Under 30 Asia

Seven Filipinos made it to the ninth edition of the Forbes 30 Under 30 Asia list. 

All three hundred innovators in the 2024 edition are described by the global media company as “leading the transformation of industries and finding innovative ways to navigate new business realities.”

The list represents 21 countries and territories across Asia Pacific. India had the most with 86 entries, followed by China and Japan (32 each), Singapore (27), Australia (26), and Indonesia (18). 

The 2023 edition also featured seven Filipinos. 

 

Entertainment and Sports  

Ezekiel Miller | 25  | Rapper 

Ezekiel Miller, better known as Ez Mil, is one of the few artists to have been directly signed to the three labels Shady Records/Aftermath Entertainment/Interscope Records owned by rappers Eminem and Dr. Dre. The former also performed on Ez Mil’s 2023 album “DU4LI7Y: REDUX.”  

 

Finance and Venture Capital 

Mikaela Helene Reyes | 29 | Co-founder, Parallax 

Mikaela Reyes launched Parallax, a cross-border payment startup, after experiencing the challenges of getting paid from another country as a freelancer. Initially targeting users from the Philippines, the company now has customers from over 150 countries. 

Parallax raised $4.5 million in a September 2023 seed funding round led by Dragonfly Capital. 

  

The Arts 

Joshua Serafin | 28 | Artist 

Joshua Serafin is a Brussels-based Filipino artist who was invited to participate in the 60th Venice Biennale in 2024. Mr. Serafin combines dance, music, and theatre with live performance, exploring concepts of cultural identity, transmigration, and queer representation.  

Mr. Serafin is also a permanent house artist at Belgium’s Viernulvier arts center. 

 

Media, Marketing and Advertising 

Chia Amisola | 23 | Artist 

Chia Amisola is a Filipino internet artist whose work has been recognized by publications like the New Yorker and has been exhibited in Berlin, San Francisco, London, Manila, and Toronto. 

She is also founder of Developh, which engages in new media arts and oversees the Philippine Internet Archive that aims to preserve “digital work, movements, cultures, and art.” 

 

Amanda Cua | 21 | Founder, Backscoop 

Backscoop is a newsletter on the startup scene that Ms. Cua founded after realizing it was hard to keep up with news about tech and startups in Southeast Asia.  

Ms. Cua says her updates and One More Scoop podcast helped startup founders find investors. 

 

Abigail Marquez | 23 | Content creator 

Although she was given the title Lumpia Queen for her obsession with the Filipino fried spring roll, Abigail Marquez also promotes all aspects of her country’s food culture.  

The chef-trained Ms. Marquez runs a cooking channel on TikTok with more than 3 million followers and has won TikTok’s Creator of the Year for Food award in 2023. 

 

Ramon Christian Larga | 27 | Content creator 

Ramon Christian Larga, also known as Arshie Larga, teaches about safe medicine use to his 4 million followers on TikTok, with videos sharing his experience and explaining how an ethical pharmacist helps take care of customers. 

A licensed pharmacist, Mr. Larga also fundraises on social media to pay the pharmaceutical bills of customers who can’t afford them.  

He won TikTok Philippines’ award for best educational content creator in 2023.Patricia B. Mirasol

Greenpeace Philippines campaigns for a sustainable future and renewable energy transition

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The environmental organization Greenpeace Philippines called out the government to halt fossil gas expansion and transition to renewable energy to address the current and future extreme weather events in the Philippines.

“It must scrap its plans for fossil gas expansion, and demand payment from the biggest climate-polluting companies most responsible for the crisis we’re suffering,” the organization stated in its calls for a sustainable future.  

The Center for Energy, Ecology, and Development (CEED), a non-governmental organization, in their report on the Philippine fossil gas landscape in 2021, mentioned that accelerating the development of renewables, updating the grid, and accelerating the development of renewable energy, together with better policies and plans for sustainable energy transition would benefit Filipinos better than prioritizing fossil gas. 

Further, CEED raised concerns about the rapid expansion of fossil gas industries in the country.  

“With no clear energy transition plans that would determine whether or not fossil gas is truly necessary, it makes no sense for the Philippines to entertain new fossil gas projects,” CEED Deputy Executive Director Avril De Torres shared in the report. 

 

Possible aggravated heat conditions

Following the campaigns for better sustainability, Greenpeace Philippines warns that the dangerous heat index could return once every two years if the world warms to 2°C above pre-industrial global mean temperatures. 

In April, around 30 areas in the Philippines were placed under the dangerous heat index forecasted by the Philippine Atmospheric, Geophysical and Astronomical Services Administration (PAGASA). 

According to the study made by World Weather Attribution on May 14, the record-breaking heatwave that the Philippines experienced last month was due to human-caused climate change. 

“In the Philippines, the change in likelihood is so large that the event would have been impossible without human-caused climate change,” the group said. 

Greenpeace also explained that the climate crisis left a tremendous strike on the most vulnerable sectors. 

“The sectors that are most vulnerable to the climate crisis are again farmers, but also fisherfolk. A lot of our fisherfolk are already feeling the double impacts of climate change. There are a lot of other sectors that are disproportionately affected by climate change,” Greenpeace Philippines Campaigner Jefferson Chua said in an interview last April 30.Almira Louise S. Martinez

Improved financial literacy still needed among Filipinos

BW FILE PHOTO

There is need to improve financial literacy among Filipinos, as many still lack the knowledge to make informed financial decisions, according to executives of Home Credit Philippines. 

Home Credit Philippines said in its 2022 ESG Country Card that “a large portion of the population lacks the knowledge and skills to effectively manage their finances, make informed financial decisions, and avoid financial risks.”  

In 2022, Bangko Sentral ng Pilipinas cited a global financial literacy study by Standard & Poor’s (S&P Global Ratings) and revealed that the Philippines ranked in the bottom 30 of 144 countries, with only 25% of Filipino adults considered financially literate. 

Additionally, in the 2021 Financial Inclusion Survey, only two percent of Filipinos correctly answered all six basic financial literacy questions, while 69% correctly answered at least half. 

At a press event on May 13, Home Credit Philippines Executive Director and Treasurer Zdenek Jankovsky said that their sales agents are their main ambassadors for financial literacy because they are the ones who directly communicate with customers. 

“Seeing the communication and understanding of the how to let this go along comes from our sales agents that we have really thanked. It is really important for the customers to understand what it means to have a loan,” he said. 

  

Pushing for financial literacy 

At present, there are bills filed at the Senate and House of Representatives seeking to include financial literacy subjects in schools.  

“Habang patuloy na lumalaki ang kontribusyon ng financial activities sa paglago ng ating ekonomiya, mahalagang tiyakin din nating may sapat na kaalaman ang ating mga kababayan pagdating sa mga usaping ito,” (While the contribution of financial activities on our economy continue to grow, it is important as well that the citizens have enough knowledge about financial literacy,) Senator Sherwin T. Gatchalian proclaimed last February 1, as he further pushed the passage of Senate Bill 479 or the Economics and Financial Literacy Curriculum and Training Act. 

Under the bill mentioned, Mr. Gatchalian aims to improve the financial literacy of the citizens through teaching Economics and Personal Finance (EPF) courses from elementary to tertiary level. 

Cagayan de Oro City Rep. Lordan G. Suan also filed House Bill (HB) No. 9162, or the Financial Literacy Education Bill, that proposes to include financial literacy in the senior high school curriculum.  

Some of the topics include the basics of personal finance, including budgeting, saving, investing, credit and debit, insurance, taxes, and how to apply them in real-life situations,   

Home Credit Philippines Chief Marketing Officer Shiela Paul said they took it upon themselves to advocate financial literacy and educate their customers. 

“We make sure that we walk them through, even at the point of sale, how to understand their installment, how to understand your contract, when is your payment due date… We try to make it very educational,” Ms. Paul said. 

Home Credit Philippines Chief Executive Officer David Minol

In line with this, Home Credit Philippines Chief Executive Officer David Minol asserted that their “Wais Sa Home” program helped Filipinos “achieve financial stability and protection from fraud.” 

“Many of Home Credit’s customers are first-time lenders. This is why we’re equally committed to empowering Filipinos to make ‘wais’ financial decisions,” Mr. Minol said.Almira Louise S. Martinez

Foreign attempts to sway US elections dangerously high and rising — officials

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WASHINGTON — An increasing number of foreign actors, including non-state actors, are seeking to influence US elections, and Russia, China and Iran, while the most significant, are far from alone, US officials told a Senate committee on Wednesday.

“Specifically, Russia remains the most active foreign threat to our elections,” Director of National Intelligence Avril Haines said. “The Russian government’s goals in such influence operations tend to include eroding trust in US democratic institutions, exacerbating sociopolitical divisions in the United States, and degrading Western support to Ukraine.”

Democratic Senator Mark Warner, the Senate Intelligence Committee’s chairman, said declassified intelligence assessments identified not just Russia, China and Iran but also Cuba, Venezuela, Islamic militants “and a range of foreign hacktivists and profit-motivated cybercriminals” as seeking to influence US politics.

“The barriers to entry for foreign malign influence — including election influence — have become almost vanishingly small,” Mr. Warner said.

The senator listed foreign efforts to influence elections and public opinion, including harassment operations against candidates and impersonations of US organizations, such as Russian imposter social media accounts purporting to represent the Tennessee Republican party and the Black Lives Matter movement.

“We’ve witnessed increasingly large numbers of Americans — of all political stripes — who simply do not trust US institutions, from federal agencies and local law enforcement to mainstream media institutions, coupled with an increased reliance on easily manipulated internet media platforms,” Mr. Warner said.

Congressional committees began looking into reported foreign — particularly Russian — efforts to influence American public opinion after US intelligence agencies concluded that entities backed by the Kremlin had sought to boost Republican Donald Trump’s chances of winning the White House in 2016.

Moscow has denied involvement.

Trump is running for reelection this year against Democratic President Joe Biden, who defeated Trump in 2020.

As the election approaches, officials also are increasingly worried about the risks that artificial intelligence (AI) poses to elections, including by the use of convincing “deepfakes” that trick voters.

Separately, a bipartisan group of senators, including Senate Majority Leader Chuck Schumer, called on Congress on Wednesday to approve $32-billion in funding for AI research to keep the US ahead of China in the powerful technology. 

Wednesday’s hearing was the intelligence panel’s first open hearing on the subject during the 2024 US election cycle, with more scheduled, including a session with unspecified technology companies. — Reuters

Xi lauds China-Russia ties as Putin lands in Beijing

RUSSIAN PRESIDENT Vladimir Putin and Chinese President Xi Jinping meet in Beijing, China, May 16, 2024. — SPUTNIK/SERGEI GUNEEV/POOL VIA REUTERS

BEIJING/MOSCOW — Chinese President Xi Jinping pledged to work with counterpart Vladimir Putin to “rejuvenate” their countries as the pair started a day of talks in Beijing, saying China would “always be a good partner” of Russia, according to Chinese state media.

Mr. Putin arrived on Thursday for a two-day state visit that will include detailed talks on Ukraine, Asia, energy and trade with Mr. Xi, his most powerful political backer and fellow geopolitical rival of the United States.

“The China-Russia relationship today is hard-earned, and the two sides need to cherish and nurture it,” Mr. Xi told Mr. Putin as they met in Beijing’s Great Hall of the People. “China is willing to … jointly achieve the development and rejuvenation of our respective countries, and work together to uphold fairness and justice in the world.”

China and Russia declared a “no limits” partnership in February 2022 when Mr. Putin visited Beijing just days before he sent tens of thousands of troops into Ukraine, triggering the deadliest land war in Europe since World War II.

By picking China for his first foreign trip since being sworn in this month for a six-year term that will keep him in power until at least 2030, Mr. Putin is sending a message to the world about his priorities and the strength of his personal ties with Mr. Xi.

Mr. Putin told Mr. Xi their cooperation was a stabilizing factor.

“It is of crucial significance that relations between Russia and China are not opportunistic and are not directed against anyone,” Russia’s RIA Novosti news agency cited Mr. Putin as saying.

Later describing their initial session as “warm and comradely,” Mr. Putin outlined sectors where the two are strengthening ties, from nuclear and energy co-operation to food supplies and Chinese car manufacturing in Russia.

The leaders formally signed a statement deepening their strategic relationship, with Mr. Xi saying both sides agreed that a political settlement to the Ukraine crisis was the “right direction.”

Mr. Putin said he was grateful to China for trying to solve the crisis, adding that he would brief Mr. Xi on the situation in Ukraine, where Russian forces are advancing on several fronts.

In an interview with China’s Xinhua news agency before his departure, Mr. Putin praised Mr. Xi for helping to build a that partnership based on national interests and deep mutual trust.

“It was the unprecedentedly high level of the strategic partnership between our countries that determined my choice of China as the first state that I would visit after taking office as president,” Mr. Putin said.

CELEBRATION OF 75 YEARS OF TIES
Mr. Putin, 71, and Mr. Xi, 70, will participate in a gala celebration marking 75 years since the Soviet Union recognized the People’s Republic of China, which Mao Zedong declared in 1949.

The United States casts China as its biggest competitor and Russia as its biggest nation-state threat while US President Joseph R. Biden says this century will be defined by an existential contest between democracies and autocracies.

Mr. Putin and Mr. Xi share a broad world view, which casts the West as decadent and declining, just as China challenges US supremacy in everything from quantum computing and synthetic biology to espionage and hard military power.

After meeting Mr. Xi, Mr. Putin said they were working for a multi-polar world, without closed alliances in Asia.

Mr. Putin will also visit the northeastern city of Harbin, which has historic ties to Russia. A mall devoted to Russian-made goods from about 80 Russian manufacturers opened on Thursday, the China Daily said. China has strengthened trade and military ties with Russia in recent years as the United States and its allies imposed sanctions on both countries, particularly Moscow, for its invasion of Ukraine.

Western governments say China has played a crucial role in helping Russia withstand the sanctions and has supplied key technology that Russia has used on the battlefield in Ukraine.

But China, once Moscow’s junior partner in the global Communist hierarchy, is by far the most powerful of Russia’s friends globally.

Mr. Putin’s arrival follows a mission to Beijing late last month by US Secretary of State Antony Blinken, in part to warn China’s top diplomat Wang Yi against growing military support for Russia. — Reuters

Taiwan’s incoming president faces angry China, fractured parliament

TAIWAN President-elect Lai Ching-te, of Democratic Progressive Party (DPP), holds a press conference, following his victory in the presidential elections, in Taipei, Taiwan, Jan. 13, 2023. — REUTERS

 – Lai Ching-te takes office as Taiwan’s president on Monday, facing a China that calls him a “dangerous separatist” and has ramped up military drills, as well as a fractured parliament at home where no party has a majority.

Mr. Lai, vice president for the past four years, succeeds President Tsai Ing-wen at a time Beijing has been increasing military and political pressure to assert sovereignty – a claim he and Ms. Tsai reject – over democratically governed Taiwan.

In the run-up to Lai’s election victory in January, Beijing repeatedly denounced him as a supporter of Taiwan’s formal independence, framing the vote as a choice between war and peace.

China says any move by Taiwan to declare formal independence would be grounds to attack the island. The government in Taipei says Taiwan is already an independent country, the Republic of China, and that it does not plan to change that. The Republican government fled to Taiwan in 1949 after losing a civil war with Mao Zedong’s communists.

Mr. Lai, 64, widely known by his English name William, has offered talks with China many times, including this week, which Beijing has rebuffed. He says only Taiwan’s people can decide their future.

Beijing will be closely watching the inaugural speech by Mr. Lai, a doctor by training and son of a coal miner, at the Japanese-colonial era presidential office in central Taipei.

Puma Shen, a lawmaker for Mr. Lai’s Democratic Progressive Party (DPP) who sits on parliament’s foreign affairs and defence committee, says Mr. Lai wants to show Taiwan is not a “troublemaker” and is looking for peace.

“But no matter what he says during the inauguration, China will always disagree,” Shen said.

China’s Taiwan Affairs Office, asked on Wednesday about Lai’s speech and how China would respond, said the “Taiwan region’s new leader” had to make a clear choice between peaceful development or confrontation.

“Taiwan independence is incompatible with peace in the Taiwan Strait,” spokesperson Chen Binhua told reporters.

Since Mr. Lai’s win, China has maintained pressure on Taiwan but has avoiding mentioning Lai by name, unlike in the run-up to the vote, when it called him and his running mate Hsiao Bi-khim, formerly Taiwan’s de facto ambassador to Washington, an “independence double act”.

In the days leading up to Lai’s inauguration, China has escalated its daily military activities, including staging mock attacks on foreign vessels near Taiwan, sources say.

“They are trying to pressure the new Lai government, wanting him to make concessions under military pressure,” a senior Taiwan security official, who requested anonymity given the sensitivity of the matter, told Reuters.

Taiwan is expecting high-level foreign delegations for the inauguration, including former US officials sent by President Joe Biden, in a show of international support from other democracies.

Although it is Taiwan’s most important arms supplier and international backer, Washington transferred diplomatic recognition to Beijing from Taipei in 1979. Only 12 countries now formally recognize Taiwan diplomatically, mostly poorer developing nations like Guatemala, Haiti, Palau and Eswatini.

 

FRACTIOUS PARLIAMENT

Domestically, Mr. Lai also faces problems after the DPP lost its parliamentary majority in the election that brought him to power.

Taiwan’s largest opposition party, the Kuomintang (KMT) – several of whose senior members have visited China this year – has more legislative seats than the DPP but not a majority. The small Taiwan People’s Party, which has no love for the DPP, holds the remaining seats.

DPP caucus whip Ker Chien-ming said last week the KMT was abusing its position to try to force through legislation without consultation. The KMT says it strictly follows the correct procedures, and that the DPP complaints are sour grapes.

Mr. Lai has pledged to keep boosting Taiwan’s defence modernisation with big-ticket items like submarines, but those spending plans could be more challenging to pass given the DPP’s lack of a majority.

Chen Yi-fan, an assistant professor of diplomacy and international relations at Taiwan’s Tamkang University who advised the KMT’s presidential campaign, said Lai will have to learn how to compromise but the KMT must also behave responsibly, especially on issues like defence spending.

“If the KMT wants to win back executive power in the next four years, I think they have to block the budget reasonably – they can’t just blindly block all the budgets,” he said.

KMT Chairman Eric Chu this week called on the DPP to give proper consideration to things it was proposing, like reforms to give lawmakers the ability to question the president in parliament.

“The DPP should be open-minded and not merely boycott anything the opposition proposes,” Mr. Chu said. – Reuters

US lawmakers seek $32 billion to keep American AI ahead of China

STOCK PHOTO | Image by Rawpixel.Com from Freepik

WASHINGTON — A bipartisan group of senators, including Majority Leader Chuck Schumer, on Wednesday called on Congress to approve $32 billion in funding for artificial intelligence (AI) research to keep the US ahead of China in the powerful technology.

The senators, including Republicans Mike Rounds and Todd Young and Democrat Martin Heinrich, announced the goal as part of a legislative roadmap to address the promises and perils of AI.

If China is “going to invest $50 billion, and we’re going to invest in nothing, they’ll inevitably get ahead of us. So that’s why even these investments are so important,” Schumer said Wednesday.

The roadmap could help the US address mounting worries about China’s advances in AI. Washington fears Beijing could use it to meddle in other countries’ elections, create bioweapons or launch muscular cyberattacks.

US officials flagged concerns over China’s “misuse” of artificial intelligence (AI) in their first formal bilateral talks on the issue this week. Reuters reported this month that President Joseph R. Biden’s administration is poised to open a new front in its effort to safeguard US AI from China and Russia.

“This is a time in which the dollars related to this particular investment will pay dividends to the taxpayers of this country long term,” Mr. Rounds said. “China now spends probably about 10 times more than we do on AI development. They are in a hurry.”

The funding would cover non-defense uses of AI, the lawmakers said. Senators are still considering how much Congress should dedicate to defense-related AI, “but it’s going to be a very large number,” Mr. Schumer added.

Senators called for Congress to fund cross-government AI research and development including an all-of-government “AI-ready data” initiative and government AI testing and evaluation infrastructure.

They also called for more money for the Commerce Department’s export control division, which has barred the export of some advanced AI chips and tools to make them to China.

The Biden administration and lawmakers have sought AI legislation but made little headway. The administration is separately moving to adopt rules.

Mr. Schumer said he hoped Congress would pass some legislation by yearend. — Reuters

SoftBank Corp. aims to help call center workers by ‘softening’ angry customer calls with AI

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TOKYO — Dealing with irate customers can be extremely stressful for call center workers but Japan’s SoftBank Corp. thinks it has a solution: artificial intelligence (AI)-enabled software that softens the tone of customers’ voices.

The country’s third-largest telecoms provider aims to begin testing the technology internally and externally over the next year and commercialize it by the end of March 2026.

“We are working on the development of a solution that can convert the customer’s voice into a calm conversational tone and deliver it to our workers using AI-enabled emotion recognition and voice processing technology,” SoftBank said in a press release on Wednesday.

“With this solution, we aim to maintain good relationships with customers through sound communication while ensuring the psychological welfare of our workers.”

Japan prides itself on its high standard of customer service but the issue of harassment of staff working in the service industry has gained more awareness in recent years. The government is looking at legislation to strengthen protection for workers.

Around half of some 33,000 respondents to a survey this year by UA Zensen, a labor union for workers mainly in the service and retail industry, said they had experienced harassment by customers during the last two years. The incidents included verbal abuse, intimidation and in some cases even demands by customers for workers to kneel and bow in apology.

More than 100 respondents said they had sought psychiatric help as a result of the harassment. — Reuters

How inclusion and diversity can drive innovation and so much more

Ambe Tierro, Accenture Country Managing Director and Technology Lead for the Philippines, advocates for an inclusive and diverse workforce in technology, encouraging women to be without limits and embrace the freedom to ideate, innovate and dream big during the company’s Leaders’ Summit to celebrate International Women’s Month.

Back in the early 1990s when the IT field was beginning to boom both here in the Philippines and globally, it was predominantly a man’s world, says Ambe Tierro, Country Managing Director and Technology Lead of Accenture in the Philippines.

“When I took on international assignments, that was when I realized how women were underrepresented in the field. That could be intimidating for women to find their voice. Not having the right representation could discourage women from taking on more responsibilities and assuming senior leadership positions.”

Things have started to change, however, as the diversity of talent in the information technology and business process management (IT-BPM) industry is much better nowadays. Because for Tierro, having diverse talent opens more opportunities to ideate and innovate, especially with the rapid pace of advancements in technology and its influence on how we work and live.

As a leader in the IT-BPM industry, Accenture believes that Talent is one of the 5 forces of change that will shape the success of businesses and communities. That is why Accenture is committed to doing what it does best for its people — that is driving programs and initiatives that support their professional growth and well-being, and creating a culture of equality where everyone thrives. In fact, Accenture is proud that more than half of its workforce in the Philippines are women who hold positions across all levels in the company. And it doesn’t have to stop there.

From the ‘Queen of Tech’ to future ‘Queens of Tech’

Tierro is also a staunch advocate of inclusivity and diversity through STEM education, especially for young Filipinas.

If you are part of the IT industry, you are in the best position to create the future. And that goes for all — regardless of one’s gender, age, ability or disability.

This was one of Tierro’s pieces of advice to the attendees of the recently-concluded She Slays 2024 of The Philippine Star to mark International Women’s Month. In her ‘Queen of Tech’ portion, Tierro shared how a strong focus on inclusion and diversity equalizes opportunities for everyone, helping build the foundation for more ‘Queens of Tech’ in the future. And if there are three things she hopes to impart to students and young professionals, Tierro zeroed in on curiosity and learning, boldness to speak, and mentorship.

Be curious and continue learning. Tierro’s fascination for computers started when she was in high school. She never stopped being curious. She never stopped learning. Having worked in this industry for more than three decades, Tierro emphasizes the importance of learning, especially with technologies like Generative AI. “There’s always something new in technology. Even now, I learn and I learn every day,” she explains, “which is how one would build the competence, hone the skills, and have the depth of mastery of what we do and how we stay relevant to the times.”

Be bold and speak up. She is at the helm of Accenture in the Philippines now, but Tierro started her career journey like a regular college graduate — from the bottom, so to speak — as an entry level programmer. Being the only woman, sometimes the only Asian woman, in her meetings abroad, there were times when she was afraid to speak up. But over time, Tierro taught herself to use that to her advantage to stand out and be memorable. “To be able to do this, that meant I had to build my competence and be laser-focused on my preparation. I prepared, I looked at the agenda and, in some cases, I volunteered to speak. After your slot to speak, you’d be more confident.”

Be a mentor to someone else. Mentorship is a key factor in Tierro’s more than 30-year career journey at Accenture. A significant part of her success and journey in the company has been the community and network of support that she has been privileged to be a recipient of, build and nurture over the years. She recalled being fortunate to have leaders — both men and women — who supported her, enabled her, and they called her out. “Ambe, do you have something to add? Ambe, what question do you have?” My mentors asked me these questions before, and I do this now in our company.”

Recently, Tierro and other Accenture executives were able to visit the Junior High School students of Benilde Deaf School for an Hour of Code session to support them in their mission of influencing the younger deaf generation to pursue honor and excellence in society.

They say that diversity is being invited to the party but inclusion is being allowed to dance. “It is important that we invite each other and make space for other women at the table. My mentors did that for me so I try to do that for other women.”

About 16 months into her role as the top executive of Accenture in the Philippines, Tierro is focused on fostering an inclusive environment for all. Accenture continuously reviews its policies and practices to support its people, especially women. And this commitment extends beyond Accenture, as Tierro is also a staunch advocate of inclusivity and diversity through STEM education, particularly for young Filipinas.

“If we can ignite their passion for technology at an early age and provide them with the support and mentorship that they need along the way, the future is bright for innovation in our country. I have witnessed the immense opportunities for women in this field and I am excited to see our young generation of girls become the future queens of tech in our country.”

 

 


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