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PAL to pilot GenAI voice agent to handle 80% of live agent tasks

AN AIRPLANE is seen landing at the Ninoy Aquino International Airport, March 7, 2024. — PHILIPPINE STAR/RUSSELL PALMA

By Beatriz Marie D. Cruz, Reporter

SYDNEY, AUSTRALIA — Flag carrier Philippine Airlines (PAL) is investing in artificial intelligence (AI) technology to improve customer experience and operational efficiency, starting with AI-driven voice bots and a unified data platform that aims to deliver more personalized engagement.

PAL Vice-President for Customer Experience Mark Anthony C. Munsayac said the company is piloting a proof of concept for its Generative AI-powered voice agent this quarter, which is designed to handle up to 80% of the tasks performed by live agents.

“The tool will use a natural-sounding bot powered by GenAI and will be able to perform up to 80% of the tasks that a [PAL] live agent can perform,” he told BusinessWorld on Oct. 15 here.

The AI voice agent will assist customers in checking flight status, rebooking, or canceling tickets. PAL expects the technology to automate 50-70% of inquiries, with the remainder handled by human agents.

“For PAL, by March 2026, we should be achieving the super AI agent status — that’s for e-mail, chat, and voice,” he said, noting that the transformation will allow AI to both answer queries and execute service tasks.

Since launching its GenAI chatbot in June, PAL has recorded a 45% deflection rate, indicating that nearly half of customer concerns are being resolved without human intervention.

Despite this, Mr. Munsayac said PAL will continue to maintain live agents to cater to passengers who prefer personal interaction, particularly from older demographics.

“Our strategy is human plus the AI agent working together. In the foreseeable future, I don’t expect PAL to get rid of live agents. We always want to give that option to passengers,” he said.

PAL currently receives up to 8,000 customer concerns daily, he added.

Beyond AI voice and chat, the airline is developing a unified communication platform that will consolidate customer-related data from marketing, services, and sales. The system will use machine learning to analyze customer behavior and generate targeted offers.

“It’s integrating and unifying all the customer engagement data that we have so we can get to know our customers on a personal level,” Mr. Munsayac said. “That can help improve customer experience and drive revenue for us.”

He said the system will also address data silos and ensure compliance with data privacy laws.

“When we offer you something, it’s not random — it has to be something relevant to your trip or to you as a person,” he said.

According to the 2025 State of Customer Engagement Report by US-based cloud communications firm Twilio, 71% of Philippine consumers are willing to spend more when a brand’s engagement is personalized in real time.

TV5’s Vibe PH now hosts Awit Awards

ON OCT. 15, Mquest Ventures and the Philippine Association of the Record Industry (PARI) signed a partnership that would let the 38th Awit Awards — the country’s longest-running music award-giving body — hold its awards show within TV5’s Vibe PH, an OPM (Original Pilipino Music) countdown show. The awards show will be held on Nov. 16.

“They’re going to do the awards in the Vibe program,” said Jane Basas, MediaQuest Holdings Inc. president and chief executive officer. Mquest Ventures is the content creation hub of the MediaQuest Group, which also includes BusinessWorld.

The Awit Awards will be held on Nov. 16 at the Meralco Theater, directed by Johnny “Mr. M” Manahan. It has five categories: Performance Awards, Genre Recording Awards, Special Recording Awards, Technical Achievement Awards, and Grand Awards.

Vibe jocks Ana Ramsey, Maxie, Joao Constancia, Elijah Canlas, Dylan Menor, Ryle Santiago, Paolo Angeles, Kych Minemoto, and Queenay will host the awards night and kick it off with a special performance. Joining them will be Vibe’s young Gen Vs, who will interview the nominees and bring exclusive behind-the-scenes moments. Performers for that evening include Ben&Ben, Over October, Lola Amour, and Dionela.

“From a format standpoint, it actually makes sense,” she told BusinessWorld after the contract signing at the PLDT Ramon Cojuangco Building in Makati. “They give recognition to Filipino music and artists. That’s the same thing that we celebrate in Vibe.

“The objective of Awit’s management is to attract the young listeners and the young viewers, and that’s precisely the target market for Vibe.”

This comes on the heels of recent activity within Mquest Ventures’ music publishing and label, MQuest Music, which has published two new releases since its inception a month and a half ago, by Ms. Basas’ count. These include Kit Inciong’s “Sukob Na” and “Tayo na Lang” by Carmela Lorzano, along with a partnership with songwriter Vehnee Saturno.

“I see it as a pillar in an ecosystem of entertainment platforms I’m building,” she said. “The big vision for MediaQuest is to make sure that we’re able to build an ecosystem of content and platforms. Part of that content is actually music.”

The 38th Awit Awards will be broadcast nationwide via Vibe on TV5. Audiences can also catch the event via livestream on the official social media platforms of Vibe PH, TV5, MQuest Ventures, and Awit Awards. Lists of the nominees can be found on the Awit Awards Facebook page (facebook.com/AwitAwards/). — Joseph L. Garcia

InstaPay, PESONet transactions jump to P17.5 trillion as of Sept.

REUTERS

By Katherine K. Chan

THE VALUE of transactions made via the automated clearing houses InstaPay and PESONet grew by 41.1% to over P17 trillion at end-September, with InstaPay transfers reaching over P1 trillion for the first time last month.

InstaPay and PESONet transactions increased to P17.458 trillion in the first nine months of 2025 from P12.369 trillion a year earlier.

Meanwhile, the volume of transactions coursed through the clearing houses more than doubled (175.7%) to 2.89 billion in the period from 974.406 million.

Broken down, the value of transactions done on InstaPay surged by 54.5% to P7.945 trillion as of September from P5.144 trillion a year prior.

In September alone, InstaPay transfers were valued at P1.017 trillion, marking the first time that transactions made via the payment gateway reached the trillion-peso mark for a single month.

The volume of InstaPay transactions soared by 187.8% to 2.804 billion in the nine months to September from 974.406 million the previous year.

On the other hand, the value of PESONet transactions amounted to P7.945 trillion in the nine-month period, climbing by 31.7% from P5.144 trillion a year ago.

The volume of transactions made through the gateway also rose by 16.2% year on year to 85.926 million from 73.972 million.

InstaPay and PESONet are automated clearing houses under the central bank’s National Retail Payment System framework.

InstaPay is a real-time, low-value electronic fund transfer facility for transactions up to P50,000 and is mostly used for remittances and e-commerce.

Meanwhile, PESONet is mainly used for high-value transactions and may be considered as an electronic alternative to paper-based checks.

“The sustained double-digit growth could reflect increased use by more Filipinos of electronic commerce and other businesses, as well as personal transactions that use digital payment solutions such as InstaPay and PESONet that are already integrated in digital banking fund transfers,” Michael L. Ricafort, chief economist at Rizal Commercial Banking Corp., said in a Viber message.

Digital transactions are becoming more mainstream and are now widely used in the local economy, he said, “even at the grassroots level around the country, especially in more rural areas including those that are unbanked, thereby further increasing financial inclusion provided there is mobile data or internet signal.”

Consumers are moving towards online transfers as these are more convenient than over-the-counter transactions or check payments and can be done at any time and from anywhere, “saving on time, effort and costs,” Mr. Ricafort said.

“For the coming months, strong growth could still be sustained as more Filipinos adopt digital banking and payment solutions as reflected in the strong growth in online business and personal transactions as alternative to using cash and checks,” he added.

Improving financial literacy in the country is also helping accelerate the adoption of digital payments, bringing more Filipinos into the formal financial system, he said.

The BSP wants digital payments to make up 60-70% of the total volume of retail payments by 2028 in line with the Philippine Development Plan.

The share of online payments in monthly retail transactions stood at 57.4% in terms of volume and 59% in value terms in 2024, according to the BSP’s 2024 Status of Digital Payments in the Philippines report. These are up from 52.8% and 55.3%, respectively, in 2023.

SEC orders Microdot Lending to halt activities over missing platform disclosures, debt collection practices

SEC.GOV.PH

THE Securities and Exchange Commission (SEC) has issued a cease-and-desist order against Microdot Lending Corp. and several of its associated online lending platforms (OLPs) for failing to disclose all operating platforms and for allegedly engaging in unfair debt collection practices.

In a cease-and-desist order dated Sept. 23, the SEC’s Financing and Lending Companies Department instructed Microdot and its platforms, including MF Cash, Credit Cash, Credit Peso, Pesoloan Mart, Cash Baka, Cash Mabilis, Go Peso, Instant Loan, and Timely Loan, to immediately stop promoting or conducting lending activities.

The SEC noted that Microdot is licensed as a lending company under Registration No. CS201951287 and Certificate of Authority No. 2921.

Its investigation found that certain platforms, specifically Credit Peso Pro and MF Cash, were not disclosed as required under Section 3 of SEC Memorandum Circular No. 19, Series of 2019.

“[Microdot’s] operation of the undisclosed OLPs, blatant disregard of the SEC’s regulatory authority over it, and practice of unfair debt collection, may unjustly cause grave or irreparable injury or prejudice to the borrowing public,” the order read.

The SEC said it has received numerous complaints since 2024 regarding allegedly unfair debt collection methods by Microdot, which the regulator said may violate the implementing rules and regulations (IRR) of Republic Act No. 11765, or the Financial Products and Services Consumer Protection Act, as well as Rule 8(c) of the IRR of Republic Act No. 9474, the Lending Company Regulation Act.

The agency said enforcement measures against Microdot have included show-cause letters, notices of deficiencies, assessment letters, walk-through audits, desk reviews, and on-site inspections.

BusinessWorld tried to reach out to the concerned party for comment, but no public contact information or company profiles were available. — Alexandria Grace C. Magno

Actress Meryll Soriano to direct her own films

MERYLL SORIANO (leftmost) with some of the actors and musicians on the roster of CreaZion Studios.

CreaZion Studios’ artists discuss next projects

AWARD-WINNING actress Meryll Soriano is spreading her wings — she will be directing two films, one short, and one full-length, in the near future.

She revealed this plan when the actors and musicians on the roster of CreaZion Studios Artists gathered on Oct. 9 at Glorietta 1 in Makati to talk about their upcoming projects and career trajectories for 2025 and beyond.

“The short film that I’m directing is something that has been brewing for 20 years. This concept has been with me for 20 years,” said Ms. Soriano, who will also star in the film herself.

She explained that the short film will be about post-partum depression, which she clarified that she didn’t experience herself to any great extent aside from the usual “baby blues.”

Ms. Soriano had a baby with her boyfriend Joem Bascon in 2021. She also has an older son with her ex-partner Bernard Palanca.

“It’s about mental health,” she said told the press of the short film, “because that’s my advocacy.”

Aside from that, Ms. Soriano — who has won awards for her acting from Cinemalaya, Gawad Urian, and the Brussels International Independent Film Festival, among many others — is working on a full-length film, which she only described as being “very personal” and that she is being guided by director Mark Meily at the behest of screenwriter and National Artist Ricky Lee.

“I’m happy that Mark Meily is helping me write the script. I had a long journey of finding a writer, until Sir Ricky Lee advised me, isulat mo na! (go write it already!),” Ms. Soriano explained.

Hindi ko nagustuhan ang sarili kong gawa, kaya naghanap ako ng tutulong sa akin na ayusin ’yung gawa ako (I didn’t like my own work, which is why I looked for someone to help me improve it),” she added.

She hopes to start shooting the short film in the first quarter of 2026, and her full-length directorial debut some time after that. It has been her dream to direct since 2010.

Another dream is to work with her aunt, actress Maricel Soriano. “Nakasama ko na siya noong bata ako (I acted with her when I was young),” said the former child actress. “But now, with our sensibilities as older people.”

A project with her longtime partner, Mr. Bascon, would also be welcome — “something like Marriage Story!” she said, referring to the drama starring Scarlett Johansson and Adam Driver.

ARTISTS’ PLANS
Other veteran actors on CreaZion Studios’ roster include Dolly De Leon and Charo Santos-Concio, though neither could make it to the press conference.

The rest were rising artists — including young actor Esteban Mara, who had a minor role in Padamlagan, the all-Bicolano slow-burn period film at the recently concluded Cinemalaya Independent Film Festival.

“It was a challenging role,” he told BusinessWorld. “I had a limited chance to make people root for me, so it really sunk in that you have to make the most of the small amount of exposure.”

Mr. Mara played Ivan, the son of singer Ely Buendia’s character Doring, and his screentime was limited as his character goes missing early in the film.

“When I watched it a second time, that’s when I realized I could have done things a bit differently here and there,” he said.

In contrast, his breakout project, the boys’ love (BL) series Got My Eyes On You, available on the Puregold Channel on TikTok, saw him with plenty of screentime — though he wants to be known as more than just a pretty face.

“I want to be known as a reliable actor,” he said, “like Dolly De Leon.”

A dream project for him would be something similar to one of his favorite films, Before Sunrise.

Meanwhile, the only musician in the lineup that day was Brei, a former member of the P-pop girl group MNL48. She was there to launch her single, “Digital,” which is set to be part of her upcoming EP.

Hindi pa buo ang EP, pero pop-rock siya (The EP is not yet complete, but it will be pop-rock),” she told the press.

Brei, whose real name is Aubrey Binuya, said that she hopes to be a relatable artist with unusual lyrics that will catch people’s attention.

As for her dream collaborations, she said that she would love to work on music with singer-songwriter Maki and drag artist Maxie Andreison.

“I love their artistry and I want to explore what I’m able to do with them!” she said.

Updates on CreaZion Studios’ various artists can be seen on their official social media pages and creazionstudios.com. — Brontë H. Lacsamana

BPI net income hits P50.5 billion in first nine months as revenues increase

BPI FACEBOOK PAGE

BANK of the Philippine Islands’ (BPI) net income rise increased by 5.2% in the first nine months of the year as its revenue growth outpaced the rise in its expenses.

The Ayala-led bank’s net profit rose to P50.5 billion in the nine months ended September from P48 billion in the same period last year, it said in a disclosure to the stock exchange on Thursday.

Its financial statement was unavailable as of press time.

BPI’s revenues grew by 13.2% year on year to P142.3 billion in the period.

This, as its net interest income jumped by 16.2% to P109.1 billion as the bank’s average earning asset base expanded by 8.7%.

This caused its net interest margin to improve by 30 basis points (bps) to 4.6%, BPI said.

The bank’s non-interest income likewise went up by 4.2% to P33.3 billion, driven by earnings from its fee-based businesses like credit cards and wealth management, as well as higher trading income.

Meanwhile, operating expenses increased by 10.3% year on year to P65.5 billion in the nine-month period due to higher business volume-related expenses and manpower and technology costs.

Despite this, its cost-to-income ratio improved by 118 bps to 46% on strong revenue generation.

BPI’s gross loans expanded by 13.3% year on year to P2.4 trillion at end-September, backed by strong growth in its non-institutional loans.

Its nonperforming loan (NPL) ratio stood at 2.3%.

It set aside P11.8 billion for provisioning for an NPL cover of 96.5%.

On the funding side, total deposits with the bank were up by 7.7% to P2.7 trillion. BPI said P1.6 trillion of the total were current account, savings accounts (CASA) deposits for a CASA ratio of 61%.

The bank’s loan-to-deposit ratio was at 90.3%.

BPI’s total assets reached P3.5 trillion at end-September, up by 9.3% year on year. Total equity stood at P474.8 billion, rising by 9.6%.

Common equity Tier 1 ratio was at 14.9%, while its capital adequacy ratio stood at 15.8%.

BPI shares jumped by P1.10 or 1.03% to close at P108 apiece on Thursday. — Aaron Michael C. Sy

Finding new hope through advanced proton therapy

Dr. Lee Kuo Ann (left) with four-year-old Ieuan Magat and his mother, Roda Shane, at the Mount Elizabeth Novena Proton Therapy Centre in Singapore

When four-year-old Ieuan Magat started bringing books close to his face, his mother, Roda Shane, assumed he needed glasses. What she did not expect was a doctor’s diagnosis revealing a craniopharyngioma, a rare brain tumor pressing against his optic nerves and threatening to take away his sight.

Roda sat in the hospital as doctors explained what that meant. The tumor came with a long list of complications, including vision loss and hormonal imbalance. Before his fifth birthday, Ieuan lost sight in his right eye.

She searched for hospitals beyond the Philippines, sending emails to medical centers around the world. Days passed with little to no response, until she heard back from Mount Elizabeth Novena Hospital in Singapore.

An answer far from home

At that time, Dr. Lee Kuo Ann, a radiation oncologist at the hospital, was visiting Manila for a medical lecture. A representative from IHH Healthcare Philippines showed him Ieuan’s scans. The doctor immediately saw the severity of the case.

“There was a large tumor pressing on the nerves of the eyes,” Dr. Lee said. “I recommended surgery [in the Philippines] followed by radiation therapy [in Singapore.]”

However, the public hospital system in the Philippines faced long waiting lists and limited access to advanced treatment. Ieuan had to wait ten months before surgery could be performed at the Philippine General Hospital. During that time, the tumor grew larger, further affecting his vision and sensation to temperature.

When surgery finally happened, doctors managed to reduce the tumor’s size, but the damage to his nerves could not be repaired.

“He asked why everything went black,” Roda told the media in Filipino. “I did not know how to answer.”

Despite that, Ieuan recovered faster than expected and remained cheerful throughout the process.

With arrangements made by Mount Elizabeth Novena Hospital, Roda and Ieuan flew to Singapore in August to begin advanced proton therapy, a precise type of radiation treatment that helps protect healthy tissues while targeting the tumor.

“Everything was already prepared when we arrived,” Roda said. “We were picked up from the airport and brought to the hotel. God is so good. Everything about our journey from Day 1 went smoothly.”

She added that the support from the medical team and hospital staff made a huge difference. Though her son could no longer see, she believed that the treatment gave him a better future and a chance to live without the constant threat of the tumor returning.

Roda said she hopes that more families in the Philippines can one day access advanced treatments like proton therapy. For now, she holds on to the hope that her son’s story will help others find strength, no matter how difficult the path may be.

Four-year-old Ieuan Magat (center) with Dr. Lee Kuo Ann (standing behind him) and the medical team of Mount Elizabeth Novena Hospital

Searching for the best treatment

Ieuan’s case became one of many where proton therapy provided a safer option for treating complicated brain tumors. Craniopharyngioma affects about two in every one million people and accounts for about 5% of childhood brain tumors. While benign, it can return after surgery and press on critical nerves.

“Because the tumor grows near sensitive areas in the brain, surgery alone may not be enough,” Dr. Lee said. “Traditional radiation can affect surrounding healthy brain tissue. For children, that can mean long-term complications such as lower IQ, memory loss, or developmental delays.”

Proton therapy offers an alternative that minimizes these risks. Instead of X-rays, it uses charged particles known as protons. These particles can release energy directly at the tumor site, preventing unnecessary exposure to surrounding areas.

“Proton therapy lets us target the tumor precisely, reducing damage to the rest of the brain,” Dr. Lee explained.

Ieuan’s tumor measured about six centimeters in diameter. Ieuan was in Singapore for more than a month and had 30 sessions of Proton Therapy. Each proton therapy session took about 30 to 45 minutes, though the actual proton radiation took less than two minutes. Most of the time was spent on precise tumour localisation by adjusting the equipment to make sure everything was perfectly aligned, since even small movements could affect results.

Dr. Lee explained that pencil-beam scanning treatment delivery method, one of the most advanced forms of proton therapy mode today, was used in Ieuan’s treatment. The method is available only in a few hospitals across Asia.

Dr. Lee and his team created a treatment plan specific to Ieuan’s case without damaging the rest of his developing brain. While Ieuan’s vision could not be restored, the treatment succeeded in stopping the tumor’s growth.

“With the radiation treatment, we can control the tumor about 85% of the time,” Dr. Lee said. “Control means the tumor shrinks or remains stable. Lack of control means it grows.”

For Roda, the journey was emotionally exhausting but worth it. Watching her son go through treatment was difficult, yet she found comfort in knowing Ieuan was receiving the best possible care.

Meanwhile, Dr. Lee noted that proton therapy is not a universal solution for all cancer cases. It is most effective for tumors located near vital organs or sensitive tissues where traditional radiation could cause severe side effects. In such cases, proton therapy allows doctors to treat the disease with greater precision and safety.

Singapore has become a regional destination for advanced cancer care, offering technology and expertise that attract families from across the globe. In May 2023, the country opened its first Proton Therapy Centre at Mount Elizabeth Novena Hospital, one of only two countries in Southeast Asia to offer proton beam therapy.

Since its launch, the Mount Elizabeth Proton Therapy Centre has treated patients from 29 countries. The youngest patient was just 1.5 years old, while the oldest was 87. The centre has established a strong reputation in managing head and neck cancers, brain cancers, and prostate cancers, which represent its top three treated cancer types.

PLDT Enterprise partners with Newbuy Group to offer smart messaging for SMEs

WIKIMEDIA COMMONS/PATRICKROQUE01

PLDT INC., through its corporate arm PLDT Enterprise, has partnered with Hong Kong-based cloud communications platform Newbuy Group to provide a smart messaging suite for small and medium-sized enterprises (SMEs) and e-commerce businesses.

Under the agreement, Newbuy, through its aggregator brand TelcoSMS, will power real-time communications for SMEs and e-commerce platforms, including marketing messages, transaction notifications, and secure access and payment services.

The partnership also integrates silent SIM-based authentication as an alternative to traditional one-time passwords, enhancing user security against fraud.

“This collaboration demonstrates how we work alongside industry innovators to deliver communication platforms that are scalable and secure by design,” PLDT Enterprise First Vice-President Mitch Locsin said in a media release on Thursday.

PLDT said the partnership reflects its broader strategy to support the IT and platforms industry with solutions that improve operational efficiency and address cybersecurity and regulatory compliance needs.

At the stock exchange on Thursday, PLDT shares closed at P1,080 each, down P14 or 1.28%.

Hastings Holdings, Inc., a unit of the PLDT Beneficial Trust Fund subsidiary MediaQuest Holdings, Inc., holds a majority stake in BusinessWorld through the Philippine Star Group. — Ashley Erika O. Jose

A 2-song collaboration turns into an album

GLOC-9 (left) and Abaddon

Gloc-9, Abaddon team up on fun rap record

IT BEGAN with two songs — “Dating Gawi” and “Bonethugs” — which were a way to explore the creativity that emerges when two rap artists collaborate. Then Gloc-9 suggested to Abaddon that they may be able to come up with enough material for a full album.

Thus Project A was born, the title referencing the A shared by Abaddon’s name and Gloc-9’s real name, Aristotle Pollisco. The album contains 11 tracks, 10 of which are singles and one of which is an acoustic version of their song “Halimaw.”

The album was produced by Cursebox. and many of the tracks feature artists in the rap scene who are their good friends. The most notable are members of the group Shockra, of which Abaddon is a part, namely Astro, Smugglaz, Hero, Arvy T, and Tuglaks.

Talagang nag-experiment po talaga ako. ’Di po ’to ’yong normal na Abaddon na tulad ng ginagawa ko dating kanta. Gumawa po talaga ako ng pakanta, as in ’di na siya rap. (I really experimented here. It’s not the normal Abaddon like what I did in my previous tracks. I made actual songs that aren’t rap),” said Abaddon, whose real name is Venzon Malubay.

“Nag-challenge talaga ako ng sarili ko kasi pagkakataon ko ito na makasama ko si master (I really challenged myself because it was my chance to work with master),” he added.

As the “master,” Gloc-9 expressed that their collaboration was built on “mutual respect and creative trust.”

“I was at a point where I was also looking for inspiration to write. With the help of artists like Venzon, I slowly found my rhythm again,” he said, adding that he doesn’t write as much as he used to.

Because he is well known in the rap scene, Filipinos already have an idea of what to expect from a Gloc-9 album.

He explained that “because there’s that Abaddon factor, you can get surprised” by the album.

“Para akong nakikinig ng artist na bago ko pa lang narinig (It’s like I’m listening to an artist I’ve never heard before), which is very refreshing for me,” Gloc-9 said.

One of the tracks to look out for is “Ambag,” which features members of the Shockra supergroup and pays tribute to one of their members who recently passed away, Inozent One.

Project A is out now on all digital music streaming platforms. — Brontë H. Lacsamana

The House that never learns

PHILIPPINE STAR /KJ ROSALES

By passing the P6.793-trillion national budget for 2026, the House of Representatives once again disproved Benjamin Franklin’s timeless insight on learning: “Tell me and I forget, teach me and I may remember, involve me and I learn.”

For despite being told, taught, and fully involved in the unraveling of the flood control scandal that shocked the nation, the lower house still learned nothing. Even as revelations of anomalous flood control projects and grotesque kickbacks obliterated Filipinos’ sense of proportion, lawmakers pushed through with a budget that perpetuates the very scheme that enabled this plunder.

Various House committees may have held hearings to “establish the truth,” but the truth hurt too much to act upon. The 2026 budget was mangled once more to favor vested interests. Funds meant for health and education were shortchanged; allocations for vital social infrastructure were diverted to private gain. Mansions, luxury cars, and designer goods became the unintended beneficiaries of public money.

But they never learn.

UNPROGRAMMED APPROPRIATIONS: THE BLACK BOX OF THE BUDGET
The House’s greatest sin is institutionalizing the abuse of unprogrammed appropriations (UA) — the murky reserve funds that have turned into a parallel budget.

In principle, UA are standby funds released only if there are excess revenues, new loan proceeds, or foreign grants secured after the budget is enacted. They provide flexibility for unforeseen priorities without the need for supplemental appropriations, an understandable fiscal instrument — in theory.

But in practice, UA has become the black box of the national budget. Projects funded under UA are often not specified in the General Appropriations Act (GAA), making them nearly impossible for civil society or oversight bodies to track. This opacity has opened the door to ghost projects, substandard works, and politically driven spending.

Most dangerous of all, it politicizes public expenditure. Politicians can insert projects benefiting their own districts or patrons without the same scrutiny that applies to programmed funds. Strategic planning and performance-based budgeting are cast aside for expediency and personal gain.

THE FLOOD CONTROL TEMPLATE OF CORRUPTION
The flood control scandal offers a masterclass in how UA can be twisted into a personal ATM.

Both chambers of Congress have confirmed, and multiple media investigations have shown, that around P600 million worth of flood control projects in Bulacan were financed through UA. Many of these projects were ghost projects — nonexistent, duplicative, or lacking detailed designs and permits.

Between 2023 and 2024, about 3,770 public-works projects worth P214 billion were reportedly approved under UA, including hundreds linked to flood control. Some were inserted at the last minute and awarded to preselected contractors, bypassing competitive public bidding.

This is not an accident; it is a pattern. Only 125 contractors cornered P100 billion or nearly 20% of the entire flood control budget since 2022. Concentration of contracts in a few hands mirrors the old “pork barrel” logic: favor loyalists, punish critics, and share the spoils among friends.

By keeping UA as a convenient pool of discretionary funds, Congress has chosen to institutionalize patronage and deinstitutionalize accountability.

4 WAYS THE 2026 BUDGET ENSURES MORE OF THE SAME
First, insertion by exclusion will persist. Flood control projects omitted from the Department of Public Works and Highways’ (DPWH) official program can simply reappear under UA. The public sees a “lean” infrastructure plan, but the hidden budget remains intact — only waiting for release once “additional revenues” are declared.

Second, contractor concentration will continue. The Duterte-era pattern of a few politically connected contractors winning hundreds of projects remains entrenched. The Marcos administration’s own disclosures confirm it.

Third, ghost projects will thrive. With minimal oversight and recycled templates, DPWH districts can replicate project papers across localities — same cost, same design, different location. The purpose is not to build but to liquidate.

And fourth, discretionary awarding will expand. Local officials and legislators will keep claiming ownership of projects with giant billboards announcing “Funded through the initiative of Congressman So-and-So.” It is political branding, not public service.

A BUDGET PASSED IN HASTE, AGAINST PROTEST
Despite serious objections, the 2026 budget raced through the House. Rappler reported that progressive blocs like Akbayan and Makabayan protested the inclusion of P243 billion in unprogrammed appropriations, warning that Congress was effectively skirting constitutional limits by transferring programmed funds to UA while inserting pet projects into the main expenditure program.

As Akbayan Rep. Chel Diokno noted: “We are simply allowing the Executive to control P243 billion without knowing how or where it will be used.”

The Mamamayang Liberal Party’s Rep. Leila de Lima added that this practice amounts to “undue delegation of legislative power,” echoing a long-pending Supreme Court challenge against UA.

ACT Teachers Rep. Antonio Tinio went further, describing UA as “the new presidential pork barrel.” He noted that similar discretionary pockets of power exist elsewhere in the budget such as the Assistance to Individuals in Crisis Situations (AICS), Tulong Panghanapbuhay sa Ating Disadvantaged/Displaced Workers (TUPAD), and Medical Assistance to Indigent and Financially Incapacitated Patients (MAIFIP) programs where political endorsements suffice for fund release. These, too, perpetuate patronage rather than equitable social protection.

MISPLACED PRIORITIES, MISUSED RESOURCES
Those who opposed the 2026 budget had every reason to vote “no.” The numbers speak for themselves.

While the government boasts of a P1.28-trillion education budget — the “highest ever” — it still falls short. As one lawmaker pointed out, this translates to only P90.50 per student per day. The plan to build 25,000 new classrooms barely dents the 165,000-classroom backlog.

For comparison, the TUPAD program, long criticized for inefficiency and leakages, received P22 billion or more than 13 times the allocation for industry and MSME development (P1.62 billion). This betrays a distorted sense of national priorities: patronage over productivity.

Public health fares no better. Health spending remains only 1% of GDP, far below the World Health Organization’s 5% benchmark. PhilHealth’s P113-billion subsidy is insufficient for an institution “in critical condition,” as one analyst put it. “If PhilHealth were a patient, it would already be in need of life support, yet the 2026 budget offers only a band-aid.”

TOKEN TRANSPARENCY, CONCENTRATED POWER
The House leadership has tried to project reform by livestreaming budget hearings and scrapping small committees in favor of a so-called Budget Amendment Review Sub-Committee (BARSc). But this only created a new bottleneck.

Civil society groups complain that their participation was “nominal,” and that they were denied access to BARSc reports before the second reading. As Representative Paolo Marcoleta observed, the new setup concentrates amendment power in the hands of a few, marginalizing other members of the appropriations committee.

In the end, only 12 representatives voted against the 2026 budget, with two abstaining. Meanwhile, 287 lawmakers voted yes, and 127 either decided not to vote or failed to vote. The numbers tell a story of institutional inertia — of a legislature that refuses to learn from its own scandals.

THE COST OF NEVER LEARNING
Every peso misallocated under UA is a peso denied to a student, a patient, or a small entrepreneur. As we stressed time and again, every ghost project funded is a public school unbuilt, a bridge unmaintained, a flood unmitigated.

If Congress refuses to correct the misuse of unprogrammed appropriations, it will remain the House that never learns — not from the pork barrel scandal, not from the pandemic, and not even from the flood that exposed its own corruption.

As the nation braces for another year of tight budgets and lofty promises, one truth stands out: learning requires involvement, but involvement without accountability is just complicity.

 

Diwa C. Guinigundo is the former deputy governor for the Monetary and Economics Sector, the Bangko Sentral ng Pilipinas (BSP). He served the BSP for 41 years. In 2001-2003, he was alternate executive director at the International Monetary Fund in Washington, DC. He is the senior pastor of the Fullness of Christ International Ministries in Mandaluyong.

First-time card users to drive growth in PHL credit market

JCOMP-FREEPIK

FIRST-TIME credit card users are seen to drive growth in the country’s credit market as the product can serve as their entry point to other financial services, according to a TransUnion study.

“The study emphasizes that credit cards are more than payment tools — they represent the first step towards financial mobility, offering consumers access to additional liquidity and flexibility when needed,” TransUnion Principal of Research and Consulting for Asia Pacific Weihan Sun said in a statement on Thursday.

“Beyond enabling greater financial inclusion, they also provide an opportunity for lenders to build loyalty and trust through long-term relationships with new-to-card consumers, yielding stronger returns as their confidence and credit needs grow.”

According to TransUnion’s study, even amid the growing use of digital wallets and online financial services in the Philippines, only one in 20 consumers in the country owned a credit card.

“This highlights that while financial inclusion has advanced rapidly with the expansion of digital wallets, many Filipinos might still be credit invisible without access to traditional credit products, including credit cards. Being credit invisible makes it difficult for consumers to successfully build and leverage credit to start businesses, buy vehicles, invest in property — or even to access the liquidity they need for emergencies,” it said. 

It added that 88% of the 1.46 million new-to-card borrowers in 2024 — or those without any credit card prior to opening one — used these as their first credit product. First-time cardholders accounted for about 50% of newly opened card accounts in the Philippines.

“As commerce in the Philippines becomes more digital, along with greater e-commerce adoption, credit cards are likely to become the preferred method of payment, especially for larger-ticket purchases.”

Based on the study, 73% of first-time card users were given credit limits below P50,000, while 5% of them were assigned limits above P300,000.

“Typically, new-to-card borrowers start with lower credit limits than established cardholders. Even when compared by borrower risk levels, they receive lower access to credit due to their limited credit history,” TransUnion said.

“Despite the lower limits, new-to-card consumers used their credit similarly to established cardholders and in a responsible manner, with utilization rates of 28.8% and 27.9%, respectively, after 12 months. This healthy comparison indicates that new-to-card borrowers are not eager to overuse their credit lines, which can lead to overburdened financial situations.”

However, payment behaviors after 12 months differed among new and established cardholders, it said, with nearly 30% of them falling behind on payments versus the industry average of 13.5%.

“Given their higher likelihood of early-stage delinquencies, lenders should invest in proactive engagement and education initiatives to help consumers build responsible credit management habits early in their credit journey, ultimately fostering long-term financial health that benefits not only the consumers but also strengthens the overall credit ecosystem,” Mr. Sun said.

Meanwhile, the study also showed that new-to-card borrowers are likely to tap other credit services to access liquidity, with 9.5% of them getting other products just six months after getting their first card.

“Among the new-to-card consumers who opted for a subsequent product, two thirds (67%) opened a second credit card as their next product, 27% chose a personal loan, 5% opened an auto loan, and 1% opened a mortgage. This indicates that new-to-card borrowers quickly learn how to use credit lines to meet their needs, and may find it easier to open similar credit facility as subsequent products in their credit journeys,” TransUnion said.

Most of them also choose products that are offered by the lenders that gave them their first credit card. Those who got second credit cards also recorded steady growth in balances and credit limit utilization, with delinquency rates also similar to those seen for when they were new card users.

“The performance observations in subsequent products underscore the critical need for enhanced monitoring and predictive risk management approaches by lenders, along with greater efforts to educate consumers on responsible credit use,” it said.

“New-to-card consumers are not just entering the credit market — they are shaping its future. By recognizing their potential and supporting them with the right tools, education and responsible lending practices, we can unlock long-term value for both consumers and lenders, while driving inclusive and sustainable growth across the Philippine credit ecosystem,” Mr. Sun said. — K.K. Chan

DITO taps AdventEnergy to power 1,642 Luzon cell towers

BW FILE PHOTO

DITO TELECOMMUNITY Corp. has partnered with AdventEnergy, the retail electricity supply unit of Aboitiz Power Corp., to provide electricity to 1,642 of its cell towers in Luzon with an aggregated demand of 13.8 megawatts (MW).

Under the government’s retail aggregation program (RAP), AdventEnergy will supply electricity to DITO’s towers in the Greater Manila, South Luzon, and North Luzon areas.

RAP allows enterprises with multiple facilities within a contiguous area to aggregate their electricity demand to meet the 500-kilowatt-hour threshold required to participate in the competitive retail electricity market.

“This partnership goes beyond a conventional energy supply agreement. It is an investment that will help keep millions of Filipinos connected, informed, and empowered,” DITO Telecommunity President and Chief Executive Officer (CEO) Eric R. Alberto said.

Aboitiz Group President and CEO Sabin M. Aboitiz said the deal supports the group’s aim to expand its partner network while delivering reliable and sustainable energy.

AdventEnergy currently provides electricity to over 500 commercial and industrial facilities across the Philippines. — Sheldeen Joy Talavera