By Raju Mandhyan
YEARS AGO, the Philippine Council of Management asked me to make a presentation at their National Management Conference and provide an entrepreneur’s point of view for responding to the challenges of the global economic crisis. They suggested that I focus on the values of resilience, ethics, and strategy for not just surviving but for succeeding through the challenging times. They also suggested that I make my presentation lively and light.
After I agreed to do the presentation, I hit a stonewall.
Planning a strategy, essentially, involved research, intelligence, planning, structure, discipline and a large amount of ruthlessness towards the achievement of personal or organizational goals. Ethics, on the other hand, brought up responses about compassion, honesty, transparency, righteousness, and morality.
These two ideas were like two mountain goats heading in opposite direction on a narrow bridge.
I was stuck!
On the night before the presentation, I went to bed fraught with anxiety and chaos.
Finally, past midnight, a mentor, coach, and a ghost from my past came visiting. This was a man who had lived through the great depression, survived World War II and the partition of India-Pakistan in 1947. This guru from the past had not just lived through these devastating periods of human history but had also succeeded through them with a combination of spunk, sincerity, and suppleness of strategy.
LOLO MAKHIJA
Lolo Makhija, born and raised in Karachi, Sindh, was brought up by a lawyer father. Though he never did go to college he’d acquired the sharpness and the analytical mind of his father. Lolo Makhija had built and nurtured several successful businesses in his lifetime.
By the time he was in his early fifties, he had turned into a very conservative investor whose life had acquired calm and stability which we all strive for. From his position of strength and stability, he was able to support his life and family with grace and dexterity.
The lessons that he had shared with me are the ones that I presented to the members of the 37th National Management Congress. These are lessons that I picked up not in one sitting but over a period of time through my growing years.
I’d like to create a larger context on why his ideas made so much sense and meaning given how the world moves and changes so fast.
Gandhi, once, claimed that man is the center of a circle which has no circumference. The bigger truth is that humans are, really, the center of a sphere with no boundaries in any direction. We are also all that we do, which in turn creates ripples and affects the universe. All these ripples we create over time and space also come right back at us, affecting our lives. This fact of interconnectedness and synchronicity is now being recognized much more than it was a few decades ago.
Now we know, understand and believe that when a butterfly flaps its wings in Batangas, it can create a bagyo [storm] in Bombay. Now we also know that excessive and reckless lending of money by banks in America can generate joblessness and hunger in Asia.
Lolo Makhija, I remember, had an unspoken and a deep understanding of how waste, frivolity, and abuse can seriously exploit nature, humanity and life.
Lolo, even though he was substantially rich for his times, used to have a minimal number of personal clothing. He lived in a small home and would use public transportation on most of his commutes and travel. He also had another habit too which I, as a kid, and many other family members used to tease him about. Lolo used to pick up and gather little nuts, bolts, coins, milk bottle caps, etc., from the street and bring them home. Here are certain things he told me that I haven’t forgotten about. His tips also became values for organizations and, even, global development.
LESSON ONE: INVEST IN LEISURE, LUXURY AND OSTENTATIOUS BEHAVIOR ONLY IF YOU CAN AFFORD IT 10 TIMES AND OVER
Every successful individual and organization that surfs through hard times is the one that has cash reserves handy and in plenty.
Taipan Henry Sy made his best deals and investment in the early 1980s when the country was undergoing political and economic turmoil.
When everyone else was closing shop and moving funds across borders and economies, Henry Sy bought a chunk of land and, at the tail-end of the crisis, built his first “mega-mall” called SM North Edsa. It makes Sun Tzu kind of strategic sense to always be ready with more than enough ammunition to conquer adversities and capture opportunities. Business acumen is the right hand of success and frugality, like that of my Lolo’s, makes up the left hand.
LESSON TWO: FIRST, HAVE, AT LEAST, ONE REVENUE STREAM THAT IS STEADY, SAFE, AND SUSTAINABLE AND ONLY THEN INDULGE IN OTHER INVESTMENTS.
It is always good business strategy to be standing on solid ground. If one is not standing on steady ground how can he aim correctly his actions towards his targets in life? If all our income sources are volatile and chaotic then the welfare of the organization and its stakeholders will remain at high risk. Finding and starting from solid ground again and again, makes every warrior a lethal and strong one. Finding solid ground and working from that angle is a matter of strong discipline and allows us to unleash unlimited power towards all opportunities. Nurturing a discipline of consistently finding stable ground builds strong bridges, in business, between aspirations and accomplishments.
LESSON THREE: STAY DETACHED FROM THE TEMPTATIONS OF SMOOTH AND SHINY OBJECTS THAT GO “CLINK!”
Most of us can become short-sighted and end up making our appearances and financial bottom-lines our glorified obsessions.
If money was the only goal then all those chasing it would be on the right track to success and happiness. On the contrary, the opposite is the truth. Those who chase curiosity, learning, and discovery end up being truly wealthy, successful, and fulfilled. Likewise, business entities that focus on innovation, true growth, and socially responsible constructivism succeed phenomenally. Companies like Ayala group of the Philippines and Tata group of India are shining examples of such a paradigm.
LESSON FOUR: WHEN ENGULFED IN A WHIRLPOOL, STAY CALM AND USE ITS ENERGY RATHER THAN FIGHT IT.
This particular tip from Lolo came at a time in my life when my personal life, my career and my financial status had made a home in the dog house. “The more you fight it the worse it’ll get,” I remember him telling me. “Be less frantic, complain less, bear more, put your head down and work away. Soon time and providence will find you a way out.”
Though I did not act on his advice right away, it became my mantra. Over the years, I have benefited powerfully from living calmly through all crises.
For businesses, patience, positioning, and proper timing become a powerful synergy. Becoming intrinsically and strategically “cool” drives our actions and judgments to become more proactive and powerful.
LESSON FIVE: LOOK AFTER ALL FAMILY, NEAR AND FAR.
From his fifties right until his moving on to the next world, Lolo Makhija, kept supporting and sponsoring the growth, the welfare, and the education of near and distant family. His employees, his associates were always well looked after. Though he led the family quietly and firmly, he never claimed recognition. He was, also, always grooming others to take over and take charge.
In business, it makes profound sense to have leaders who build other leaders and not followers. It makes profound sense to run a smooth, harmonious, happy, efficient, and effective organization.
This amazing sense of family and community is intrinsic to humans regardless of cultural diversity. In the Philippines, I have seen proof of its existence during the People Power Revolution of the 1980s and most recently during the onslaught of typhoon Ondoy.
During these times, ordinary people from the street came together as one and looked after the welfare and relief of the larger family — the country.
My take on Lolo Makhija’s amazing personality is that the man was made out of a very special stock. In a time and age when people were just content with safe, long-term jobs, in a place and country where people struggled for food and simple household needs, he managed to walk taller than them. He had this raging desire to be different, to stand apart and to be always strong and supportive.
What really and truly drives every individual and organization to be different is that same “raging desire” to be different. This deep, burning desire to succeed and stand apart in all our trials and tribulations is the key to success. Thus, for us to always succeed, we need to ignite ourselves in a such a way that people from far and wide should come watch us burn.
Raju Mandhyan Author, Coach and Trainer
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A World of Clear, Creative and Conscientious Thinkers!
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