THE SECURITIES and Exchange Commission (SEC) last week launched unified hotline 1-4732 (1-4SEC) for public inquiries, complaints, and requests to simplify services.
The hotline handles concerns like registration, reportorial requirements, filing follow-ups, system walkthroughs, and general frontline needs.
SEC Chairperson Francisco Ed. Lim said the business sector pushes for a more accessible SEC, and the hotline is set to reduce busy lines and dropped calls to provide real-time public assistance.
Currently, the Commission operates the SEC Contact Center, handling 800 to 900 calls daily.
“The new hotline provides a direct, convenient channel for companies to reach the Commission, reinforcing our commitment to improve service delivery,” Mr. Lim said in a statement over the weekend.
“By providing smoother transactions to the public through 1-4SEC, we hope to strengthen the public’s trust and confidence in our systems and encourage them to participate in the corporate sector and capital markets to contribute to the country’s overall economic growth,” he added.
Direct lines for various offices remain available on the SEC website but are being phased out as part of streamlining, according to the SEC. Designated call takers will manage inquiries, requests, and concerns, using warm transfers to route calls to the right offices when needed. — Alexandria Grace C. Magno
