The COVID-19 pandemic has changed the way people bank. Customers now rely heavily on online banking and other digital payment alternatives that provide contactless and real-time capabilities for them to shop for essentials, pay bills, or transfer money to their loved ones without leaving their homes.
UCPB has fully embraced this approach with its various online banking tools and facilities such as the UCPB Visa Debit Card, UCPB Connect, and the UCPB Mobile Banking App.
“With these online tools and e-banking facilities, we’re hoping to make banking safer, more accessible, and more convenient for our clients to ensure their safety and well-being during the pandemic. This is also in line with BSP’s call to increase the usage of a safe and convenient digital payment system,” UCPB First Vice President and Marketing Group Head Charina D. Balanquit said.
Through UCPB Connect and the UCPB Mobile Banking App, clients can do banking transactions in the safety of their own homes. With the Bank’s extensive list of billers, they can pay and schedule their bills on time as well as buy load to keep connected and monitor their budget.
In addition, clients can also make InstaPay and PESONet transfers to loved ones, pay for online orders and even send their donations to organizations that raise funds for medical front liners and other vulnerable sectors that have been hit hard by the pandemic. While some banks are resuming charging of fees, UCPB clients can keep enjoying free fund transfers via Instapay and PESONet until December 31, 2020. Extending waived fees at least until the end of the year is UCPB’s way of easing our customers’ worries.
In the past months, UCPB saw a spike in InstaPayusageas clients turned to the fund transfer service for a variety of transactions including employee compensation, operational expenses and payment to suppliers.
To make banking even more accessible, UCPB also partnered with mobile e-wallets such as Paymaya, GCash, and GrabPayfor online purchases, food deliveries, and essential trips within the metro. Customers can add money easily to their e-wallets with the UCPB Visa Debit Card through a short enrollment and verification process.
Not yet enrolled in UCPB Connect? Visit https://www.ucpb.com/connect/ for simultaneous enrolment in UCPB Connect and UCPB Mobile App. You can download the UCPB Mobile App at Google Play Store and Apple App Store. For inquiries, please call the Customer Relations Center at (632) 8811-9111 or email crc@ucpb.com.
