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Moraes, Eustaquio expect tough battle in ONE unification bout in Macau

BRAZILIAN Adriano “Mikinho” Moraes and Filipino Geje “Gravity” Eustaquio lock horns anew in ONE Championship as they battle in a flyweight unification bout this weekend in Macau, China.
Nearly four years since they first fought in the ONE cage, the two fighters reengage at “ONE: Pinnacle of Power” happening on June 23 at the Studio City Event Center in a unification fight serving as a co-main event with the women’s strawweight title encounter between reigning champion “The Panda” Xiong Jing Nan of China and challenger Laura “La Gladiadora” Balin of Argentina.
And both Mr. Moraes, the reigning ONE champion, and Mr. Eustaquio, the interim champ, are expecting to have it tough in their reencounter, enhanced further by the high-stakes setting it is in.
“Geje Eustaquio has earned the highest level of my respect. If anything, there is no chance of me underestimating him. That would be unwise. We’ve all seen his improvement as a martial artist,” said Mr. Moraes (17-2), who won over Team Lakay’s Eustaquio first time around in September 2014 by way of submission (guillotine choke) in the second round.
“I am preparing for the best Geje Eustaquio possible, and that is the only way I can prepare to be at my best. I believe this match is going to be a battle between two top-notch martial artists. It is going to be a battle from start to finish,” he added.
For Mr. Eustaquio (10-6), he said that the burden of proof is on him in his upcoming fight, which is why he is very determined to come out victorious in his second go at Mr. Moraes.
“There were lots of trials and challenges. My path was not the easiest, but I always knew what I had to do to achieve it. Like I always say, it’s either you win or you learn. I learned from my past failures. And here I am today. That’s the secret to my success,” Mr. Eustaquio said in the lead-up to Pinnacle of Power.
Now the interim champion, Mr. Eustaquio said the goal is to become the undisputed king of flyweight in ONE Championship.
“On June 23, I have a tough task in front of me. However, it is still an opportunity for me, an opportunity that comes once in a lifetime. On that date, it’s my opportunity to become the undisputed champion of this division. And I am coming for it,” he added.
“That loss [against Moraes] has taught me a lot. Ever since then, I have worked extensively in improving in all areas. I have worked extremely hard to get to this point because deep inside, I knew we would meet again. Now I can finally give him a better fight,” Mr. Eustaquio added.
Entering the contest, Mr. Moraes is coming off a successful title defense against Eustaquio’s stable mate Danny Kingad in November last year where he won by submission (rear-naked choke) in the opening round.
Mr. Eustaquio, meanwhile, last fought in January this year where he defeated former flyweight champion Kairat Akhmetov of Russia by unanimous decision and earned for him the interim title.
Also seeing action at Pinnacle of Power are Filipinos Kingad against Mao Hao Bin of China in a flyweight battle, and Edward Kelly versus Narantungalag Jadambaa of Cambodia in a featherweight clash. — Michael Angelo S. Murillo

Bahamas’ teen giant DeAndre Ayton eyes top pick in NBA Draft

NEW YORK — Towering Bahamian teenager DeAndre Ayton is poised to be chosen with the top pick in the NBA Draft on Thursday, with the Phoenix Suns set to snap up the 7ft. center who compares himself to Shaquille O’Neal.
Barring a major shock, the 19-year-old Ayton is widely expected to be selected by the Suns, who finished the season propping up the Western Conference with a dismal record of 21 wins against 61 defeats, the worst record in the NBA.
Ayton, a dominant force in college basketball last season for the University of Arizona Wildcats, is seen as the closest thing the draft gets to a sure thing.
The teen has already impressed the Suns during a workout, with general manager Ryan McDonough describing the youngster as a rare but raw talent.
“I think this is my 16th draft in the NBA and you could probably count on one hand the number of guys with his size, athleticism, footwork, balance, touch,” McDonough told The Los Angeles Times.
Ayton, who turns 20 next month, is certain that he’ll be the first pick in the annual selection of top college talent by NBA teams.
“I know I’m going no. 1,” Ayton told a press conference earlier this month.
Standing at 7ft. (2.13m.) tall and weighing in at 260 pounds (117kg.), Ayton has earned comparisons to Los Angeles Lakers legend O’Neal — and he is happy to measure himself up against the four-time NBA Finals champion.
In fact, Ayton believes he could form a partnership in Phoenix with Devin Booker similar to the Lakers’ famous O’Neal-Kobe Bryant double-act which dominated the NBA.
Ayton’s self-assurance, and certainty that he will be picked first, has not endeared him to other top prospects in the draft, however.
Duke University big man Marvin Bagley, who is expected to be one of the top three picks, believes he should be above Ayton in the pecking order.
“People could take it how they want, but I know DeAndre, we’re both competitive, but at the end of the day we both play this game to be the best,” Bagley told Sports Illustrated this week. — AFP

Three in a row for Shankland

13th American Continental Championship
Montevideo, Uruguay
June 1-10, 2018

Final Top Standings
1. GM Samuel Shankland USA 2717, 9.0/11
2. GM Diego Flores ARG 2614, 8.5/11
3-9. IM Pablo Salinas Herrera CHI 2463, GM Sandro Mareco ARG 2643, IM Brian Sebasti Escalante Ramirez PER 2422, GM Jorge Cori PER 2659, IM Kevin Joel Cori Quispe PER 2468, GM Robert Hungaski USA 2510, GM Emilio Cordova PER 2621, 8.0/11
10-21. IM Guillermo Vazquez PAR 2436, IM Tomas Sosa ARG 2453, GM Felipe De Cresce El Debs BRA 2537, GM Jose Eduardo Martinez Alcantara PER 2539, GM Neuris Delgado Ramirez PAR 2613, GM Cristhian Cruz PER 2576, GM Jeffery Xiong USA 2656, GM Sergey Erenburg USA 2563, GM Awonder Liang USA 2571, IM Diego Rafael Di Berardino BRA 2525, GM Alan Pichot ARG 2564, GM Sevag Mekhitarian Krikor BRA 2546, 7.5/11
Total of 167 participants
Time Control: 90 minutes for the first 40 moves, then 30 minutes for the rest of the game with 30 seconds added to your time after every move starting move 1.
GM Samuel Shankland won his last two games to take solo first place in the American Continental Championship. This was his third consecutive tournament victory after winning the USA Championship (ahead of the triumvirate of Fabiano Caruana, Wesley so and Hikaru Nakamura, all world top-10 players) and the Capablanca Memorial. He is now ranked no. 27 in the world with a rating of 2727, which is why some people are now calling him “Triple 27.”
The top four finishers of the American Continental were to be awarded automatic slots to the 2019 Khanty-Mansiysk World Cup. GMs Shankland and Diego Flores got the first two slots. The seven players who tied for third place had to play a single round-robin tiebreak tournament with a 15 minute (with 10 seconds added after every move) to determine who gets the other two slots. After seven rounds of play GMs Jorge Cori and Emilio Cordova, both from Peru, qualified.
In the tournament proper it was a great fight between the USA’s Shankland and Argentina’s 35-year-old GM Diego Flores, who was in brilliant form. After four wins and a draw in the first five rounds he engaged Shankland in a tactical fight.

Flores, Diego (2614) — Shankland, Samuel (2717) [E54]
American Continental-ch 2018 Montevideo (6), 05.06.2018

1.c4 e6 2.d4 Nf6 3.Nc3 Bb4 4.e3 0–0 5.Bd3 d5 6.Nf3 dxc4 7.Bxc4 c5 8.0–0 cxd4 9.exd4 b6 10.Bg5 Bb7 11.Rc1
There is a big debate here whether White’s rooks belong on c1 and d1 or d1 and e1. We won’t go into that now but one day we will.
11…Nc6
[11…Nbd7 is the usual move here so as not to block his rook when it gets to c8. But anyway Nc6 also has its adherents, putting additional pressure on white’s isolated d-pawn]
12.a3
[12.d5 Na5! 13.Ne4 is well met by 13…Be7! (Speelman) (not 13…exd5? 14.Bxf6 gxf6 15.Bxd5± Bxd5? 16.Qxd5 Qxd5 17.Nxf6+) 14.d6 Bxe4 15.dxe7 Qxe7 Black is simply a pawn up, which is why White withdraws his bishop to a2 first before pushing the d-pawn]
12…Be7 13.Ba2 Rc8 14.Re1 h6 15.Bh4 Nh5 16.Bg3 Nxg3 17.hxg3 Bf6 18.d5! exd5 19.Nxd5 Bxb2 20.Rc2 Bxa3 21.Rd2 Bc5 22.Nc3 Qc7 23.Rd7 Qb8 <D>
POSITION AFTER 23…QB8
Flores’ next move was a big surprise.
24.Ng5!? Nd8
What happens after 24…hxg5? At first glance White wins with 25.Qh5 Ne5 26.Rxe5 Qxe5 27.Rxf7! (27.Bxf7+ Rxf7 28.Qxf7+ the pawn on g7 is covered) 27…Bd5 (27…Rxf7?? 28.Qxf7+ Kh8 29.Qh5#) 28.Bxd5 Qxd5 29.Rxf8+ Rxf8 30.Nxd5 White is clearly winning.
Black has a saving tactical shot though. After 24…hxg5 25.Qh5 Ne5 26.Rxe5 he can force a draw with 26…Bxf2+! 27.Kxf2 Qxe5 28.Bxf7+ (28.Rxf7?? Qd4+ 29.Kf1 (29.Ke1 Qxc3+ 30.Kf1 Qa1+) 29…Ba6+ Black mates) 28…Rxf7+ 29.Qxf7+ Kh8 30.Qh5+ draw via perpetual check.
25.Nge4 Rc7?
[25…Kh8]
26.Qg4?
A pity that Flores missed 26.Nf6+! gxf6 (Black is forced to accept the sacrifice. If 26…Kh8 27.Qd3 g6 28.Bxf7! wins for White) 27.Qg4+ Kh8 28.Qf5 Rxd7 29.Bb1 Black can only prevent mate at huge material loss.
26…Rxd7 27.Nf6+ Kh8 28.Qf5
[28.Nxd7 Bc8!]
28…g6 29.Qh3 Bxf2+! 30.Kxf2
[30.Kh1 Kg7 31.Nxd7 Qc8 32.Rf1 Re8 Black is winning as well]
30…Rd2+ 31.Ke3 Qe5+ 32.Nce4
[32.Kxd2 Qd4+ then he takes the knight on f6.]
32…Qd4+ 0–1
[32…Qd4+ 33.Kf4 Rf2+ 34.Kg4 Bc8+ wins the queen]
To his great credit the Argentinian GM shrugged off the loss and won his next three games to tie for the lead with GM Shankland, two rounds to go. You’d think that GM Sam would play cautiously so as not to jeopardize qualifying for the World Cup. But that’s not his thing.

Xiong, Jeffery (2656) — Shankland, Samuel (2717) [B90]
American Continental-ch 2018 Montevideo (10), 09.06.2018

1.e4 c5 2.Nf3 d6 3.d4 cxd4 4.Nxd4 Nf6 5.Nc3 a6
Yup! Shankland chooses to make his own luck and counters with the Sicilian Najdorf.
6.h3 g6 7.g4 Bg7 8.Be3 0–0 9.Qd2 b5 10.Bg2
A tactical motif that White has to look out for is 10.0–0–0 Bb7 11.f3 Nbd7 12.h4 Rc8 13.h5 b4 14.Nce2 e5 15.Nb3 Nxe4! 16.fxe4 Bxe4 with an attack on c2 and h1. Amonatov,F (2632)-Debashis,D (2496) Bhubaneswar 2017 0–1 37.
10…Bb7 11.a3
From the looks of the result of this game and others perhaps it is more prudent for White to castle kingside. After 11.0–0 Nfd7 (Not agreeing to the complications of 11…Nbd7 12.e5 dxe5 13.Ne6!? Mokry,K (2485)-Georgiev,K (2590) Warsaw 1987 1/2 18.) 12.a4 bxa4 13.Rxa4 Nc5 14.Ra3 Nbd7 15.b4 Ne6 we still have a big fight ahead of us but White is doing fine. Santos Latasa,J (2263)-Dastan,B (2087) Porto Carras 2010 1–0 46.
11…Nbd7 12.g5 Nh5 13.Bf3 Ne5 14.Bxh5 gxh5 15.0–0–0 Rc8 16.Kb1 Rxc3!
There is no immediate win in sight — the sacrifice was made on purely positional considerations. The rest of the game shows that Sam’s intuition is spot on.
17.Qxc3 Bxe4 18.f3?
Xiong didn’t like 18.Rhe1 Nf3 19.Re2 Qd7 but the text is even worse
18…Nxf3 19.Rhf1 Qd7 20.Qb3 Ne5 21.Rf4 Bg6 22.Rdf1 e6 23.Rf6 Rc8
Here and in the next few moves it looks like Black can take on f6 but clearly Shankland didn’t felt he was already winning and did not need the extra complication of weak black squares around his king.
24.Bc1 Rc4 25.Qe3 Qa7 26.Nf5 Qxe3 27.Nxe3 Rh4 28.R6f4 Rxh3 29.a4 h6 30.axb5 axb5 31.Rb4 Nd3! 32.cxd3 Bxd3+ 33.Ka2 Bxf1 34.Nxf1 Rh1 35.Rf4 hxg5 36.Rf2 Bd4 37.Be3 Rxf1! 38.Bxd4
[38.Rxf1 Bxe3]
38…Rxf2 39.Bxf2 h4
Black has 5 passed pawns for the bishop. Way more than enough.
40.Kb3 f5 41.Kb4 h3 0–1

Shankland, Samuel (2717) — Sosa, Tomas (2453) [D38]
American Continental-ch 2018 Montevideo (11), 10.06.2018

1.d4 d5 2.c4 e6 3.Nf3 Nf6 4.Nc3 Bb4 5.Qb3 a5
This move appeals more to the attacking player. The more popular 5…c5 has the possibility of transposing right away into the endgame with 6.dxc5 Qa5 7.Bd2 dxc4 8.Qxc4 Qxc5 9.Qxc5 Bxc5 the game is equal, but Black didn’t play the Ragozin Complex to go into the endgame!
6.a3 Be7 7.Bf4 0–0 8.e3 b6 9.Rc1 Bb7 10.cxd5 Nxd5 11.Nxd5 Bxd5 12.Bc4 Bxf3 13.gxf3 Bd6 14.Bg3 Nd7 15.Bb5 Nf6 16.Ke2 Nh5 17.Rc6 Nxg3+ 18.hxg3 e5?
Black is trying to open up the position to get at the white king, but he does not get the desired result. On the contrary it opens up the position so that White queenside forces and coordinate with the rook on the kingside.
19.dxe5 Bxe5 20.Bd3 g6?
[20…h6 is indicated]
21.Bxg6! hxg6 22.Rxg6+ Bg7 23.Rh4!
Transferring the rook to the g-file. White is already winning.
23…a4 24.Qa2 Qd7 25.Rhg4! Qb5+
The only other way to prolong the game, 25…Rad8 (threatening Qd1 mate) also loses to 26.Rxg7+ Kh8 27.Qb1 Qd2+ 28.Kf1 Qd1+ 29.Qxd1 Rxd1+ 30.Kg2 although here a bit of endgame technique is necessary.
26.Ke1 Rad8
If Sam is not careful then Black sneaks in 27…Qa5+ 28.Kf1 Rd1+ 29.Kg2 Qe1 and it is the second player who wins.
27.Rxg7+ Kh8 28.R7g5
Intending Rh4 mate.
28…Rd1+ 29.Kxd1 Qf1+ 30.Kd2 Rd8+ 31.Rd5 Qxf2+ 32.Kd3! Qf1+ 33.Ke4 f5+ 1–0
After Kf1 the checks are at an end.
A nice tournament victory, and totally well-deserved.
 
Bobby Ang is a founding member of the National Chess Federation of the Philippines and its first Executive Director. A Certified Public Accountant, he taught accounting in the University of Santo Tomas for 25 years and is currently Chief Audit Executive of the Equicom Group of Companies.
bobby@cpamd.net

Murray’s recovery

Considering Andy Murray’s 11-month absence from the competitive scene, his performance yesterday at the Queen’s Club was, to say the least, encouraging. Sure, he found himself on the wrong end of a match against surging Nick Kyrgios, his first at the Fever-Tree Championships. On the other hand, there were enough sightings of his World Number One self to build on; the fact that he won the first set easily, bowed in the second via a tiebreak, and lost the third five and seven just five months off hip surgery speaks volumes of his commitment and skill set.
Certainly, Murray hoped for better from his comeback. That said, he did admit that his level of preparation was far from that required to keep pace at the sport’s highest echelon. “I really haven’t played a whole lot of tennis, so I’m happy I got out there and competed and performed respectably,” he said in his post-mortem. And just so everybody else wouldn’t pile on the expectations, he added that he needed “to wait and see what happens the next few days and chat with my team because I don’t know exactly what’s best for me just now.”
Indeed, Murray understands the value of taking things slow. Last year, he found himself prepping for the United States Open with the same hip problem that later had him going under the knife, to disappointing results. All the wiser, he noted yesterday that he wouldn’t be pushing himself, never mind that — or especially because — he’s an old 31. On the court, though, he didn’t show any signs of easing off his trademark body-punishing playing style. In fact, he looked every bit his old self, outbursts included — every bit, that is, save for the sharpness of his game.
And so Murray will wait and see how he feels when the rigors of his effort that lasted 21 minutes short of three hours yesterday will manifest themselves. “If I wake up and I really don’t feel good tomorrow, then that’s obviously not a great sign for best-of-five-set tennis at this stage,” he said. “However, if I pull up and feel okay, then that’s a good sign.” Still, it’s clear that his recovery is a matter of when, not if — which, at this point, is progress in and of itself.
 
Anthony L. Cuaycong has been writing Courtside since BusinessWorld introduced a Sports section in 1994.

Cryptocurrencies fall as Korean exchange says $32 million stolen

Cryptocurrencies dropped after the second South Korean exchange in as many weeks said it was hacked, renewing concerns about the safety of digital-asset trading venues.
Bithumb, ranked by Coinmarketcap.com as the world’s seventh-largest crypto exchange by traded value, said on Wednesday that hackers stole about 35 billion won ($32 million) and that Ripple was among the coins taken. The exchange halted cryptocurrency deposits and withdrawals, said it will compensate victims and moved investor assets to a so-called cold wallet, which is disconnected from the Internet and less vulnerable to theft.
Bitcoin, the largest cryptocurrency, dropped as much as 2 percent and was trading at $6,624 as of 7:24 a.m. in New York, bringing this year’s decline to 54 percent, according to Bloomberg composite pricing. Ripple, Ethereum and Litecoin also retreated, along with some Asia-listed stocks with exposure to digital currencies.
Enthusiasm for virtual currencies has waned this year partly due to a string of cyber heists, including the nearly $500 million theft from Japanese exchange Coincheck Inc. in late January. Last week, a South Korean venue called Coinrail said that some of the exchange’s digital coins appeared to have been stolen by hackers, though it didn’t disclose how much.
While the latest theft has weighed on sentiment, investor reactions have been relatively subdued, said Ryan Rabaglia, head trader at cryptocurrency dealing firm Octagon Strategy Ltd. in Hong Kong. “The market has sort of become a bit more battle-hardened. It can weather the storm on these negative reports.”
Cryptocurrency Markets Are Juicy Targets for Hackers: Timeline On New Crypto Exchanges and Where Coins Go When They’re Stolen Why the Cryptocurrency World Is Watching South Korea Crypto’s Wild West Traders Get Some Pointers From Financial Pros
The crypto-mania that spread worldwide last year was particularly intense in South Korea, with Bitcoin prices in the country at one point climbing to a 50 percent premium over those in America.
The fervor has since cooled amid a government crackdown, but South Korean exchanges are still among the world’s most active. The country’s policy makers are debating comprehensive regulations for cryptocurrencies, with proposals ranging from shutting down local exchanges to allowing them to operate under increased supervision.
The South Korean government said it started an investigation into the Bithumb hack and that it will review the security systems at 21 of the nation’s crypto exchanges.
The hacks in South Korea show “how ill-prepared a lot of the exchanges still are across large markets,” said Vijay Ayyar, the Singapore-based head of business development at Luno, a cryptocurrency exchange. “The overall market is seeing a lot of regulatory action and incidents like these will only hasten the process.” — Bloomberg

Duterte wants DTI to put health warning labels on sugary drinks

By Arjay L. Balinbin, Reporter
President Rodrigo R. Duterte has ordered the Department of Trade and Industry (DTI) to place health warning labels on sugar-sweetened beverages, Trade Secretary Ramon M. Lopez said on Wednesday, June 20.
In his economic press briefing at the Palace on Wednesday morning, Mr. Lopez said the President is “concerned” about the health of the public.
May directive ang Presidente na kailangan may warning itong mga (There is a directive from the President that these sugar-sweetened beverages –if it has high sugar content, ilagay sa harap na (it should state on the front label) ‘containing high sugar.’ So, it is like [warning the public that it] can be dangerous to their health. So, we’ll issue the necessary order in that regard, but we’ll have to talk to the… again, the stakeholders as we implement that directive from the President,” Mr. Lopez explained.
Mr. Lopez added that energy drinks, soft drinks may be covered by the proposal.
Also at the press briefing, Mr. Lopez reported that his department has intensified its price monitoring activities. “We cover 400 stores weekly in the National Capital Region (NCR)…We are increasing it to 600, to cover more groceries and supermarkets. Again, these are not just the big groceries, also the small groceries,” he said.
The official also said his department intends to launch “by the start of July” the DTI Suking Tindahan Program.
Under the said program, registered participants will be provided with a badge of ‘DTI Suking Tindahan Tanda ng Sulit at Resonableng Presyo’, “so that people will know that the stores are carrying SRP priced basic products, basic necessity and prime commodities,” Mr. Lopez said.
The DTI targets to have “at least one store participant in every municipality” across the country.
Mr. Lopez also said he recommended to Department of Agriculture (DA) Secretary Emmanuel F. Piñol to set up a suggested retail price (SRP) for rice and other agricultural products sold in wet markets.
As for the increase in prices of basic commodities, Mr. Lopez said, “It’s very minimal.”
“Even on the inflation. In fact, tumaas lang noong (it only increased) last two months, 4.5/4.6. Before that, I think about 4.1/4.2 and 3.9, so the increase was gradual,” he said.
As of May, Mr. Lopez said, “Basic necessity and prime commodities, wala (did not) hong nag-increase. Pero po kapag (but if) outside the basic necessities ang (and) commodities, mayroon hong mga nag-increase (some have increased), but those are the non-essentials.”
He also said, with the implementation of the first package of the tax reform law, “more people are eating at restaurants because of higher take home pay.”
He also pointed out that consumers should be wise in choosing where to purchase goods.
“Tao ang mamili saan mas mura (People will choose to buy at stores that sell cheaper goods). Manufactured goods mas mura sa (are cheaper at) grocer[y] (stores and) supermarkets… Let them compete para (so that there will be) a natural correcting mechanism,” he said.

Designing Better Meetings

All of us have attended meetings in which the agenda seemed endless to the point of becoming pointless. And some of us have conducted meetings during which participants looked listlessly at their phones. Sadly, meetings have become both boon and bane in the workplace.
Death by Meetings is the title of the book written by Patrick Leoncioni in 2004 that “tells the story of a talented and fairly successful CEO who also runs terribly ineffective meetings, negatively impacting the business’ performance and result.” The author writes that “bad meetings, and what they indicate and provoke in an organization, generate real human suffering in the form of anger, lethargy, and cynicism.” In fact, seldom do people say, “Wow! That was an awesome meeting!”
How can we have “awesome” meetings?
Leoncioni states that “drama” and “context” area are needed to avoid boring and ineffective meetings, and emphasizes the role of both the moderator and the participants by saying “bad meetings start with the attitudes and approaches of the people who lead and take part in them.”
To be productive, meetings must have “drama” — not the telenovela kind, but “constructive conflict” to make discussions more interesting and lively. The author further states that constructive conflict allows varying perspectives to be presented and addressed by the body. The moderator must never avoid such tension because of time pressure or strict adherence to the agenda. Leoncioni says, “The only thing more painful than confronting an uncomfortable topic is pretending it doesn’t exist.”
Leoncioni also states that the lack of contextual structure reduces clarity, resulting in a hodgepodge of ideas wherein “little is decided because participants have a hard time figuring out whether they’re supposed to be debating, voting, brainstorming, weighing in, or just listening.”
To avoid lack of context, Leoncioni recommends that teams have four distinct meetings: Daily Check-in, Weekly Tactical, Monthly Strategic, and Quarterly Off-Site Review. These meetings have different time requirements, purposes and formats, and keys to success.
meeting
Daily check-ins should be done in five to ten minutes, and are best for sharing daily schedules and activities; there is no need to sit down in such meetings.
Weekly tactical meetings run from 45 to 90 minutes, and are meant for reviewing and resolving operational issues.
Monthly strategic meetings, which can last from two to four hours, cover critical issues. However, there is a need to engage in constructive conflict and limit the items on the agenda.
Quarterly off-site reviews can last for one or two days, and must focus on looking into the future, reviewing strategies, and building the team.
A more recent study by Maya Bernstein and Rae Ringal applies “design thinking” in meetings. Design thinking, popularized by David Kelly of Stanford University, puts the “user” at the center of the experience. Empathy among those who are present in the meeting can be developed by answering the following questions: 1) Who will be in the room, and what are their needs? 2) Who won’t be in the room but will nevertheless be affected by the meeting, and what are their needs? 3) In what broader culture and environment are you operating, and what are some of the overarching challenges and opportunities?”
These questions must surface every time a meeting is conducted even with the same set of people. Participants must seek out individuals who will be affected by the policies or strategies that will be discussed in meetings. Design thinking prescribes talking face to face in meetings with affected parties, who, by bringing these issues to the table, become more invested, interested, and invaluable.
There is also a need to “set a frame” for a meeting so that clear outcomes are laid out, and a meeting is not held “simply to hold time” with the result that “people meet simply because they feel they must.”
Lastly, creatively designing a meeting entails answering the question, “What is the quickest, safest, most effective way to get to our destination?” Thus, the design and execution of meetings are similar to what Waze does; however, our meetings should have various detours such that we do not always take the fastest route, but the most scenic route. Meetings should have positive outcomes; applying fun and unexpected ways (such as using film, images, or music to spark ideas) to achieve them can change death by meetings to “life in meetings.”
 
Brian C. Gozun is Dean of the Ramon V. Del Rosario College of Business of De La Salle University.
brian.gozun@dlsu.edu.ph.

NLEX Corp gets SEC nod for P25-billion shelf registration

NLEX Corp. has secured clearance from the Securities and Exchange Commission (SEC) for its shelf registration of up to P25 billion in fixed rate bonds, with up to P6 billion to be issued in the first tranche.
The SEC in an email to reporters said it has approved NLEX’s registration statement submitted last June 5, consisting of fixed rate bonds to be issued in several tranches within a span of three years.
For the first tranche, NLEX Corp. looks to raise up to P4 billion with an oversubscription option of up to P2 billion from the issuance of seven-year Series A due 2025 and 10-year Series B bonds due 2028.
The Series A bonds are set to have a coupon rate of 6.46-6.76% annually, while the Series B bonds are at 6.7393-7.7023 per annum.
The company engaged BDO Capital & Investment Corp. as the issue manager, bookrunner, and joint lead underwriter. First Metro Investment Corp. will also act as joint lead underwriter. — Arra B. Francia

The taxicab bubble couldn’t last forever

By Joe Nocera
BLOOMBERG NEWS on Monday posted an article about something that has become a pretty big deal in New York City: Taxi drivers are committing suicide.
Since November, six drivers, beset with financial difficulties, have taken their own lives, most recently last Friday. After every death, there are calls from the Taxi Workers Alliance, which represents the drivers — and plenty of others — for the city to start restricting the number of Uber and Lyft cars on the road. Taxi drivers view Uber Technologies, Inc. and Lyft, Inc. as not so much disrupting their industry as destroying it.
I suppose you can’t really blame them for portraying Uber and Lyft as the enemy.
In 2011, before Uber entered the New York market, there were 13,587 yellow cabs in the city of 8.5 million people. The number of cabs in New York has been capped since 1937, after a Depression-era glut made it impossible to make a living as a taxi driver. The mechanism the city used to restrict cabs was a medallion that one had to buy to own a cab. Because there were so few cabs for so many people, the law of supply and demand kicked in, driving up the price of medallions. According to the New York Times, the value of a medallion topped out at $1.3 million in 2014.
Today, according to Bloomberg, there are an astonishing 80,000 “app-based transportation vehicles,” driving around New York City. If 13,587 cabs were too few, then it’s fair to say that the current 100,000-plus cars-for-hire are too many. The price of a medallion has dropped as low as $130,000. Taxicab operators who thought their medallion would finance their retirement are now drowning in debt. Cabbies — many of whom lease their cabs from medallion owners — can no longer make their lease payments because their business has dwindled. And there is one other downside: All those app-based cars have slowed down traffic in New York by 23% since 2010, costing the city an estimated $34 billion a year.
On the other hand, is it really fair to blame everything on Uber and Lyft? I would argue that before throwing rocks at the competition, the New York taxi industry would do well to take a long, hard look in the mirror.
Like Internet stocks in the late 1990s, and real estate in 2005 and 2006, medallions were a bubble that was bound to burst. Uber and Lyft mainly provided the pins that popped it.
As was the case in many cities, yellow cabs in New York held a monopoly on cars-for-hire — and as is often the case with government-mandated monopolies, the result was an industry that put its own needs before that of its customers.
As my colleague Barry Ritholtz pointed out recently, the taxi industry changed shifts between 5 p.m. and 6 p.m. — the exact moment when the largest number of people were trying to hail cabs. It was impossible to get a cab when it rained, or if there was a subway breakdown. Cars were often grimy.
Did the taxi industry care? No. So long as cabs remained scarce, the value of their medallions kept going up — and that’s all that really mattered. As the price rose, people wanting to buy medallions had to take out loans that were as big, or bigger, than their mortgages. But that was OK too. They made the same assumption that homebuyers made in 2006: that the price could only keep rising.
There are any number of things the industry could have done to minimize the impact of Uber and Lyft. The most obvious was to have increased the number of cabs over the years, something that could have been sensibly calibrated so that cabbies could still make a good living while riders had an easier time finding a taxi. It could have embraced technology so that people could hail a cab via an app instead of having to stand at a corner and hope for the best. And it could have replaced medallions with renewable licenses, which would have ended the bubble before it got out of hand.
But the taxi lobby was powerful, and so was the industry’s view that medallions were a sure-fire way to get rich. The situation was untenable, however; if Uber hadn’t come along to burst the bubble, something else would have. Because the taxi industry had treated riders so shabbily, people embraced the new cars-for-hire even though they were usually more expensive than a taxi ride.
What is astonishing to me is that the industry still doesn’t seem to realize that it sowed the seeds of its own destruction.
For instance, in a case decided late last year, two medallions owners sued the city’s Taxi & Limousine Commission for failing to maintain the “financial stability” of the medallions — as if that were somehow a government responsibility. But, wrote the judge, the plaintiffs “have pointed to no statute or regulation that compels the Taxi & Limousine Commission to artificially inflate the value of medallions.” The suit was tossed.
In another case, medallion owners and their lenders sued the city and the commission for, as Reuters put it, “jeopardizing their survival by imposing burdensome regulations and letting the Uber ride-sharing service take passengers away.” That suit got tossed as well.
At a rally outside city hall Monday, the Taxi Worker Alliance once again pointed to Uber and Lyft — “Wall Street companies,” an alliance official called them — as the reason for the cabbies’ struggles. She called on the city to both regulate them and reduce their number.
I have some sympathy with the latter request. A cabbie — or an Uber driver — ought to be able to make a living driving a car-for-hire, and that doesn’t appear to be possible now.
But any reduction should involve every kind of car-for-hire, not just Uber. There is no law that says the number of Uber cars must shrink so that all 13,587 taxis can be saved.
Medallions are a different story.
When the internet bubble burst, nobody bailed out tech investors. And when the subprime loan bubble burst, the federal government took the position that it had to let foreclosures run their course, no matter how much pain they inflicted on homeowners. Why should medallion owners be treated any differently?
Medallion owners had a sweet deal for a long time. Now that sweet deal is going away. It’s painful, yes, but it’s not the job of government to protect a monopoly. Once medallions are no longer prized for their ability to make people rich, everyone in New York — taxi drivers included — will be better off.
 
BLOOMBERG

Trump’s misguided trade war

By The Editors
Bloomberg
US PRESIDENT Donald Trump may sincerely think he’s battling to win Americans a better deal on trade with China. In fact, he’s making a better deal harder to achieve — and threatening to inflict grave economic damage on the US economy in the process.
In the past few days, Trump has dramatically cut the chances of a negotiated solution to the two countries’ various trade disputes. He announced a first set of tariffs on $50 billion worth of Chinese goods, prompting an entirely predictable Chinese vow to retaliate. Now he’s followed up with a new threat to impose tariffs on an additional $200 billion in Chinese imports (and possibly another $200 billion after that).
Even as he escalates the fight over tariffs, the president is trying to persuade Congress to go along with his decision to lighten penalties on Chinese telecommunications company ZTE Corp. That decision was questionable in its own right (because it harmed US credibility in sanctions enforcement), but one possible justification is that it might have encouraged China to offer concessions on trade. The tariff fight has most likely canceled that opportunity, such as it was: No Chinese leader, least of all President Xi Jinping, could be seen to placate Trump under these circumstances.
Meanwhile, the president’s actions are increasingly hazardous to the US economy’s health. If implemented, the tariffs — taxes paid in the end by US consumers — would hurt American firms and households more than they’d hurt the Chinese. The latest ones would be applied in part to finished goods such as electronics and sneakers, directly raising prices for US consumers (even before China’s government chose to retaliate, as it probably would).
Perhaps the administration thinks China’s ability to punch back is limited, since the country doesn’t import enough from the US to penalize an equivalent $200 billion in goods. But China can retaliate in other ways — for example by obstructing US companies operating on the mainland, promoting boycotts of US goods, or throttling the flow of students and tourists to the US. And China’s ability to thwart the Trump administration’s geopolitical goals remains as potent as ever — witness North Korean dictator Kim Jong Un’s surprise visit to Beijing this week.
There’s no need for this reckless unilateralism. The Trump administration’s theory of trade is fundamentally wrong. It sees bilateral trade imbalances as evidence of unfair practices. In fact, in a world without tariffs or trade barriers of any kind, a roughly similar pattern of surpluses and deficits would still arise, as a result of macroeconomic imbalances and other factors. There’s no polite way to say this: Trump’s goal of smaller deficits through better deals is simply delusional.
Granted, the US has valid grounds for complaint about specific trade practices. In remedying these through cooperation rather than trade war, it would have many potential allies. Other governments are aware of the difficulties their businesses face in China. There’s a consensus that its government pursues a legitimate aim — to move up the technology ladder — by sometimes improper or illegal means, including commercial espionage, heavy subsidies, and coerced transfer of technology.
It would be in China’s interests to do more than curb such abuses at the margin and make largely symbolic gestures on trade, as it has up to now. Substantive economic reforms — measures to liberalize finance, increase consumption, cut overcapacity, protect intellectual property and streamline state-owned businesses — would support better-balanced growth as well as answering the complaints of trading partners. But that doesn’t change the verdict on Trump. His clumsy machinations, which alienate allies while hardening China’s resistance to reform, do nothing to advance this prospect.
By all means let the US identify specific instances of rule-breaking on trade and investment, and build a global coalition to persuade China to conform. By all means lead an effort, through new trade pacts, to strengthen the rules and the means of enforcing them, where that makes sense. But no good purpose can be served by taxing trade, rejecting cooperation and isolating the US from its friends.
Just how much damage Trump might do is starting to dawn on financial markets. He’d be wise to change course before he’s forced to.

Introducing ‘customer success’ in the Call Center Capital of the World

By Bernice Locsin
CALL centers capture our general attitude toward customer service: we wait.
Companies take action only when prompted by a phone call, e-mail, or a social media post — usually negative — about their product or service.
Based on this model, customer service is a knee-jerk reaction: You act when called upon.
I also began with a reactive, rather than proactive, approach toward customers.
As employee number eight at Sprout Solutions, a human resources technology provider, I began by handling account management with our clients. Whenever they had an issue, I would either work to solve it, or if necessary, escalate it to our cofounder and CEO, Patrick Gentry.
Though this kind of account management is common in the Philippines, it’s not ideal for either party.
Clients feel neglected after the sales process and fail to maximize your product. And instead of learning how to use its features, they are forced to fumble with it through trial-and-error with occasional guidance from a company representative.
The much better approach is customer success, a philosophy I learned from Ayori Z. Selassie and Melinda Gonzalez, two leaders from Salesforce.com, when Sprout participated in Acceleprise, a four-month accelerator program that focused on software-as-a-service (SaaS) companies in Silicon Valley.
Companies that practice customer success proactively reach out to clients and do whatever they can to help them get the most out of their products.
Commonly used by SaaS companies, customer success resulted in more renewals, upsells, and even more impressively, referrals: they were so satisfied with how you helped them leverage your product that they elected to become ambassadors for your brand.
Since the concept of customer success is still new in the Philippines, it would help business leaders to understand best practices for application to the local context.
Create measurable goals together. The concept of success is inherently abstract, so you must collaborate with the client to explicitly define what it means for them. We then document this in writing. Examples of goals include lessening payroll disputes by 80%, decreasing payroll processing from 4 days to 3, or ensuring that 99% of employees see their payslips on time.
As we achieve these, we then move on to higher-level goals related to reporting, analytics, or recruiting. With these, too, we make sure that our goals are measurable, so our path to success is always clear.
Force proactiveness through process. It can be challenging to adopt a proactive approach, particularly when most Filipinos come from an account management or customer service orientation. It’s thus important to create processes that encourage proactiveness essential to customer success.
At Sprout, as an example, we have regular health-checks that our customer success managers must regularly do with clients, so we are always on the lookout for how we can further help them.
Pinpoint the roadblocks and clear them. Achieving goals with your client is great, but just as important is identifying what went wrong.
When the issue is on the client side, you cannot just defer to the idea that the customer is always right: You must speak up.
If they have an issue that has stood in the way of the goals you set together — such as an outdated policy or a cumbersome process — you must tell them. Though it may be challenging to do so in a culture that values saving face, customer success extends especially to instances where clients get in their own way.
Design with customer success in mind. While Sprout’s solutions work out-of-the-box for any company in the Philippines, we often encounter unique challenges with particular clients that get in the way of our goals.
In one case, a food and beverage client had a shift in the morning, closed in the afternoon, and opened again in the evening, but our system could not yet account for this “broken shift.” I thus escalated the use case to our product team, and they iterated our system so it could read two shifts in a single day.
Customer success refers to your orientation toward all clients, but it is defined by how well you adapt to each individual one.
Customer success must be a company-wide priority. At Sprout, I now formally head the department called “customer success,” but if only my team members were concerned with it, we would not get very far.
Customers interact with your company at multiple touch points, including everyone from marketing and sales to product and admin, and Patrick encourages every person along this value chain to always have the customer’s success in mind.
Customer success must be a top-to-bottom initiative, and everyone must strive to embody it on a daily basis. When every person at your company sees to it that your clients succeed, the process is truly transformative: They will go from being only your customers to being the biggest advocates of your brand.
 
Bernice Locsin is the Head of Customer Success at Sprout Solutions, an HR and Payroll automation company built for enterprise teams in the Philippines.

Ayala Land Premier generates P2.6 billion from Davao luxury project

Ayala Land Premier (ALP) is launching the second tower of its luxury residential project in Davao City within the year, after seeing strong demand for the first tower where it generated P2.6 billion in sales.
The luxury unit of Ayala Land, Inc. (ALI) said on Wednesday that it managed to sell out the first tower of The Residences at Azuela Cove during its launch last May 12. The 21-storey seaside property features 70 units spanning 181 to 196 square meters (sq.m.) priced at around P36.7 million. It also has two penthouse units at P80.8 million each. — Arra B. Francia

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