THE PLDT group on Wednesday said it had fully restored services in the provinces of Antique, Iloilo, Eastern Samar, Northern Samar and Western Samar in the Visayas.

The group also reported full restoration of services in Agusan del Norte and Camiguin in Mindanao.

“The group has… ramped up restoration activities in Palawan, Bohol, Cebu, Leyte, Southern Leyte, Negros provinces, Dinagat Islands, Misamis Oriental and Surigao provinces,” it said in an e-mailed statement.

Customers in areas where services have been restored could still experience service issues due to the lack of enough commercial power and accidental cuts during road clearing, the group noted.

Restoration of network services in Visayas cities and municipalities hit by Typhoon Odette was at over 90% as of Wednesday.

The group said it reestablished network coverage in over 98% of Bacolod.

“Network services also continue to provide vital communications links for most of Mindanao, with the restoration of 98% of wireless services and 99% of fixed services. Coverage includes Dinagat Islands and Siargao — two of the badly-hit areas in the region. In Palawan, 83% of wireless services and 90% of fixed services have been restored,” said PLDT, Inc. and its unit Smart Communications, Inc. 

The group also assured its customers of continued service amid stricter community quarantine rules due to the Omicron variant of the coronavirus disease 2019 (COVID-19).

“We are fully prepared to serve our customers amid mobility restrictions. Our customers can be reassured that we can address their inquiries offline and online through our physical stores, virtual booking sites, official social media accounts, and other channels,” said Alfredo S. Panlilio, PLDT and Smart president and chief executive officer.

Hastings Holdings, Inc., a unit of PLDT Beneficial Trust Fund subsidiary MediaQuest Holdings, Inc., has a majority stake in BusinessWorld through the Philippine Star Group, which it controls. — Arjay L. Balinbin