Zalora halts warehouse operations but still accepts orders for later delivery

Font Size

ZALORA is accepting orders, but do not expect them to be delivered soon. — BW FILE PHOTO

ONLINE shopping site Zalora has paused its warehouse operations starting today until the Luzon-wide enhanced community quarantine is lifted.

“Following the latest press conference and the announcement of enhanced community quarantine measures across the island of Luzon, it has become apparent that we will need to pause our warehouse operations starting today,” Zalora Philippines co-founder and CEO Paulo Campos III, said in a statement on Tuesday.

Mr. Campos said the situation will be assessed on a day-to-day basis and that they will be keeping everyone updated “once the situation changes.”

While the Zalora website will remain active, customer orders “may only be fulfilled after the enhanced community quarantine is lifted.”

Similarly, stationery store Scribe announced that while its branches are closed, it will be continuing to take orders from its online store but deliveries are “suspended until such time that the quarantine is lifted or restrictions to movement/transport are eased,” said a statement posted on its Instagram account on Tuesday.

Skincare brand Kiehl’s Philippines also stopped its shipping and closed its online stores on Tuesday until further notice.

“In light of recent events, we cannot guarantee fulfillment of orders within our service commitment… rest assured your orders will be shipped out as soon as our logistics partners resume operations,” the company said in an Instagram statement. — Zsarlene B. Chua