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Are Philippine travel agencies dead?

By April Paulyn B. Roque

Sinulog performer
A PERFORMER during the culmination of the nine-day religious Cebu festival called Sinulog.

That’s a question that’s been hounding the industry since the late 1990s.

During that period, Internet access became widely available locally, allowing Web users to directly book and pay for their trips and accommodations online, thereby cutting off travel agents.

This much has been admitted by Rajah Travel Corp. (RTC) Chairman and President Aileen C. Clemente in an interview.

“There has always been that question — whether travel agencies are going to die — and they’ve been saying that since the ’90s,” she said.

Ms. Clemente added: “If you’re a traditional-model travel agency, then yes. We have seen those who are still using [that] method already close-up shop.”

Over the past decade, this trend has been reflected in the United States, with the number of brick-and-mortar travel agencies steadily declining due to the rise of online alternatives.

However, it has been a slow — if painful — death for the traditional travel agency industry.

According to the updated version of the US Bureau of Labor Statistics’ Occupational Outlook Handbook, traditional travel agency sector is expected to shed jobs by around 12% from 2012 to 2024.

These job losses are due to the “…ability of travelers to use the Internet to research vacations and book their own trips,” the handbook read. “[It] is expected to continue to suppress demand for travel agents. An increasing amount of travel is also expected to be booked on mobile devices.”

As a result, being a travel agent is now a “useless job,” Global job site CareerCast said.

However, the situation is not as hopeless as it looks, Ms. Clemente said.

After all, Rajah Travel — which has been in the travel industry for nearly four decades — remains one of the few companies to survive, adapt, and evolve with the times.

As early as the 1990s, the company chose to invest in the right equipment and employ automated processes to maintain its position in the market.

These strategies allowed them to grow their products and services and become more efficient in serving clients. Over the years, the company has evolved from a mere inbound- and outbound-ticketing agency to a full-fledged travel firm and offers a range of services like corporate travel management and travel consultancy.

“The traditional way would be just to ticket, but now that can be fulfilled by a click of a button. If you’re there for the fulfillment, then you will go away. But if you’re there offering experience, if you’re there offering corporate clients you know good itineraries that fit their mold, then you’re OK,” she said. “Most of the travel agencies [today] are like that. With an airline booking tool, you wouldn’t be able to compare an airline with another. You wouldn’t be able to compare the stopovers, how long it is, what VISA you need, or even what the configuration inside the plane looks like. They wouldn’t tell you in comparison to another, and that’s our role.”

Automation helped roll out vacation packages

The automation RTC went through involved Business to Business (B2B) and Business to Consumer (B2C) technologies, which in this case, are booking tools that entail the exchange of services between the company and other businesses and clients, respectively.

Through these investments, RTC was able to roll out vacation packages to international destinations ranging from Asia Pacific, Europe, and North and South America; form partnerships with other global travel-and-tour businesses like Contiki, Insight Vacations, Star Cruises, and Norwegian Cruise Line; and provide unique services like its travel registry, which allows friends and loved ones to contribute to a particular trip eyed by the buyer.

Even with their range of offers, Ms. Clemente acknowledged the rapid rise of online travel agencies (OTA) and their increasing popularity among budget travelers, but pointed out that there are numerous loopholes in terms of regulation.

“As far as OTAs are concerned, it’s been a shift from one end of the pole to the other. It’s polarizing because there are those who would need an OTA to ‘market’ — so to speak — in venues outside of their place. Of course when you’re online, universally you can be seen,” she said. “Now for us as a travel company, the only question that we have now is how do you hold OTAs accountable? To what standard do you hold them up to? How safe is the consumer, or is it a “consumer beware!” attitude that the government would want to have in putting policies in place?”

She went on to say that the existence of OTAs also poses a kind of discrimination against travel companies such as RTC because most do not pay taxes.

“It may be cheaper but they wouldn’t be contributing,” Ms. Clemente said. “So who are they? How do they get away with this and again, to what standards do you hold them up to? We don’t mind having the sharing economy as long as we are under the same platform and we’re subjected to the same rules.”

Last year, RTC grew in several departments but a much of it was in inbound trips, which she ascribed to the overall campaign and policies put in place by the Department of Tourism (DoT).

Visitor arrivals in the Philippines

Based on data released by the DoT early in June, the month of April recorded a total of 471,598 visitors to the Philippines which is 11.39% higher compared to the same period last year. Furthermore, a total of 2,073,851 tourists arrivals were recorded from January to April 2016, representing an increase of 14.25% versus the 1,815,202 arrivals in 2015. The biggest volume of visitors was seen in February with the tourism department recording 549,725 arrivals, 20.42% higher than last year.

Receipts generated from visitors for the first four months of the year grew by 12.34% to P86.66 billion from P77.14 billion in 2015.

Ms. Clemente, who is also the president of the ASEAN Tourism Association and the executive vice-president of the Tourism Congress, said that there are several provisions included in the Tourism Act of 2009 that “changed the paradigm of how you look at tourism.” These provisions include the National Tourism Development Plan, which she said allowed people to appreciate a plan over a longer time period, and the National Tourism Coordinating Council, which mandated the coordination of DoT with different government departments.

She said that among the successful partnerships formed by the tourism department was that with the Department of Public Works and Highways as it led to infrastructure and road improvements in remote tourist spots. But for her, the partnership with the Department of Transportation and Communication should have been given priority as well because there is a lot of room for improvement in the field.

“It’s not just the airports, it’s not just the aviation. It’s maritime as well,” she said. “It’s more resonant to talk about aviation because we are an archipelago, but if we also have means of traveling within the archipelago or from another place to us then it makes it a desirable way to go around. So I think that’s very important.”

As a member of both the public and the private sector, Ms. Clemente said she hopes whoever will be at the helm of tourism in the country be not only promotion-driven, but also policy-driven.

“Tourism is a very complex and yet a very meaningful endeavor for the economy because it’s really the most inclusive, if you think about it. If we have that paradigm in place then we should be OK,” she said. “The real business of tourism, as said by former tourism secretary Ramon R. Jimenez, Jr. is that it’s a people’s business. It has a big economic impact if you look at it and that’s why I want it to be policy-driven.”

Gross value added of tourism industries

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April Paulyn B. Roque (@aprilpaulyn on Twitter) is an English Literature graduate. When she’s not writing, she’s either reading dystopian novels or watching dog videos online. BusinessWorld Senior researcher Kia B. Obang (@kiaobang on Twitter) helped provide data to infographics designed by Margarita Samantha Gonzales (@famamfa on Twitter).

Philippine imports’ annual performance

PHILIPPINE purchases of products from abroad grew at their fastest pace in six years last May, as the country ramped up spending on capital and consumer goods. Read the full story.

072616Imports

Senior executives reiterate push for simpler tax systems, red tape reduction

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By Erika Denise L. Dizon, Special Features Writer

A shift of power was in order following the Philippines’ May 2016 national elections, where former Davao Mayor Rodrigo R. Duterte and ex-solon Maria Leonor “Leni” G. Robredo emerged winners of the presidential and vice-presidential race, respectively.

The recently concluded BusinessWorld Economic Forum last July 12, 2016 gathered leaders from various industries to address subjects concerning the economic landscape under the new administration. The whole-day event went by the theme, “Chartering Progress to 2020,” and focused on issues like regulation, disruption, regional integration, and capacity.

Tax reform a key priority

The forum’s first session came to grips with the topic of “Succession and Transition,” revolving around the question: How should companies navigate the economic terrain under the new government? Moderating the discussion was BusinessWorld editor Timothy Roy C. Medina, who was also joined by five panelists standing for different sectors including government.

One key priority of the Duterte government is to map out a tax reform plan that would benefit Filipinos from all classes, a subject that was tackled by Rustan’s Commercial Corp. President Bienvenido “Donnie” V. Tantoco III and Insular Life Chief Executive Officer Nina D. Aguas .

Representing the retail market, Mr. Tantoco believes most industries would want a simple tax system that encourages more corporations to participate. “Where we are right now is the tax rates are relatively high,” he said. Despite that, he thinks it has helped the previous administration create a better system of generating income.

Ms. Aguas, on the other hand, talked about Singapore’s efficient tax design, which the Philippines could garner lessons from. She praised it for its ease of compliance, reasonable tax rates, and pre-auditing measures to prevent room for corruption.

Getting things done faster

Touching more on the transition aspect, National Economic Development Authority chief and University of the Philippines School of Economics professor Ernesto M. Pernia asserted that the Duterte administration plans to “get things done faster” amid this period of change.

He added that the current government plans to continue the “good” macroeconomic policies of the previous cabinet and make a “big push” towards regional and rural development. Mr. Pernia also said they want to ensure that economic growth is distributed across income classes and regions.

Although gross domestic product (GDP) growth was one of the proud achievements of the past administration, he repeatedly noted that the current government wants to attain inclusive growth and give equal chances to everyone. Mr. Pernia projects GDP to boost between a range of 7% and 8% in 2017.

Aside from that, the government aims to reduce the country’s poverty incidence from 25% to 17% by the end of its administration.

Alaska Milk Corp. President and CEO Wilfred Steven Uytengsu, Jr., who spoke for the food and beverage industry, talked about the administration’s plan of bringing down food prices and how it would affect food companies and its stakeholders.

He said that the industry looks forward to seeing red tape slashed and believes that eradicating smuggling will keep a level-playing field for the private sector.

Infrastructure

On Manila’s port congestion scenario, Mr. Uytengsu said that even though it has improved significantly, there is always more room for development. When a suggestion of creating better highways came up, he said: “Continuing to invest in infrastructure is not an option; we really need it today and for the future.”

Megaworld Corp. Commercial Division First Vice-President Kevin L. Tan then answered the question of how private real estate companies could help the Housing and Urban Development Coordinating Council, headed by Vice-President Maria Leonor “Leni” G. Robredo, attain its goals.

Mr. Tan said that making government processes efficient can speed up the course of construction, which would eventually enable the private and public sector address issues on housing collectively.

Forum delegates were given a chance to ask panelists questions soon after the session ended. Highlights of the Q&A portion comprise of queries on overpopulation and a general economic development plan for the archipelago.

Erika Denise L. Dizon (@erikadzn on Twitter) finished BA Journalism from the University of Santo Tomas.

Tough love for mining increases ore costs but hike seen temporary

 

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By Janina C. Lim, Reporter

Ore prices are getting a boost from an unlikely source, but analysts see this upswing as temporary.

President Rodrigo R. Duterte has been talking tough on mining, capping that with last month’s appointment as Environment and Natural Resources secretary of a known industry opponent, self-styled environmentalist Regina Paz “Gina” L. Lopez of the Lopez Group, which has investments in one of the country’s biggest media companies as well as in the largest geothermal energy producer.

“The much-anticipated climb in global nickel prices finally happened last week [July 4 to July 8], with help from no less than President Duterte himself,” Luis A. Limlingan, managing director at the Regina Capital Development Corp. (RCDC), said in an e-mail to BusinessWorld.

“International sentiments converged on the idea that Duterte could impose an Indonesia-style raw ore ban, on an anti-mining platform, and disastrously disrupt Chinese supply chain,” Mr. Limlingan said.

In January 2014, Indonesia, which accounts for approximately 15% of global ore supply, imposed a ban on ore exports. Top nickel importer, China, has since turned to the Philippines, whose capacity to export nickel however is lower than Indonesia’s.

Before its ban took effect, Indonesia produced 72,000 metric tons a month of nickel ore and concentrates, nearly threefold that of the Philippines’ 27,700 in 2013.

“Another factor pushing nickel prices are expectations of lower nickel pig-iron exports from the country,” Mr. Limlingan said, adding that Chinese imports of local ore fell 27% in the last five months.

Gina Lopez appointment a trigger

Philippine ore producers had warned that output would be cut down this year due to low prices.

Koichi Ishihara, vice-president for marketing and procurement at the country’s top producer, Nickel Asia Corp. (NAC), expects global supply to turn into a deficit starting June.

“As forecasted, tight supply was well confirmed among nickel players in early Q2 (second quarter) but nickel price didn’t react so much,” Mr. Ishihara said in a mobile message.

The appointment of “Gina Lopez just gave a trigger to the [nickel] price increase,” Mr. Ishihara said.

Tight nickel supply is expected to persist until next year, but the world’s inventory “is too huge so [nickel] price increase will be capped at [a] certain level,” he said.

NAC has forecast nickel prices at approximately $11,000 per ton, or no more than $12,000 towards the end of the year.

Supply deficit, weak dollar

Ralph Christian G. Bodollo, equity research analyst at RCBC Securities, Inc., cited Australia’s BHP Billiton, the world’s largest miner, which is projecting a rebound in nickel ore prices through the second half of this year.

The rebound is seen due to an expected supply deficit. A price slump since last year compelled nickel producers to cut output, but demand is seen to persist. BHP Billiton forecasts a recovery of as much as 15% from the May level to $9,926 per ton by year-end.Screen-Shot-2016-07-18-at-10

“In my own view, the weak (US) dollar, which may still go down further in the year due to the gloomier probability of Fed rate increases, would also contribute to nickel ore price recovery this year or early next year,” Mr. Bodollo said.

The US Federal Reserve in its last policy meeting dropped hints it would go slow in raising interest rates, pressuring the greenback.

“This may cause an uptrend in nickel ore prices and once that uptrend appears, the whole industry will accelerate the inventory buildup, thereby stimulating demand further, again in my view,” Mr. Bodollo said.

RCDC’s Mr. Limlingan cited historical data, which shows nickel has the greatest upside potential when the overall commodities market is in bullish mode.

“RCDC would like to point out that 2016 might not be as optimistic as think tanks wanted it to be, coming into the seventh month without as much as a fundamental lead on nickel’s comeback,” he said.

000_Del6135121-(1)“Although nickel’s fundamentals do not appear completely bullish, metals are getting [a] push from investors jumping into the industrial metal complex,” he added.

Regulatory risk

Another key risk on the domestic front is a hostile regulator.

Last June 21, Ms. Lopez accepted the President’s offer to head the Department of Environment and Natural Resources. On that day, the mining and oil sub-index of the Philippine Stock Exchange lost 4.09%.

Ms. Lopez’s first directive left no doubt as to her position: audit all mining operations to check their compliance with environmental standards and freeze applications for new projects.

She also ordered the suspension of two nickel miners in Zambales, citing the Writ of Kalikasan issued by the Supreme Court and a halt to all mining operations ordered by the newly installed provincial governor.

This reduced by half the number of operating nickel miners in the country.

“[Mining] companies are always at the mercy of commodity prices which they cannot control. Equally important or if not more important, the regulatory risk in the mining sector is high that even if you have favorable metal prices, a hateful government regime can bring mining companies to their knees,” RCBC Securities’ Mr. Bodollo said.

“The case of Gina Lopez’s appointment as DENR Secretary was a case [in] point,” he said.

JANINA C. LIM (@YnaCarlosLim on Twitter) covers the agriculture and environment beats for BusinessWorld.

Businesses urged to embrace disruption

By Jennibeth B. Reforsado

Companies have no other option but to embrace disruption to keep them ahead of the curve, speakers said during the disruption session of BusinessWorld’s first-ever Economic Forum held last July 12 at the Shangri-La at the Fort, Bonifacio Global City, Taguig.

Firms must realize the importance of responding to changes — inside and outside the corporate world, said Margot B. Torres, executive vice-president and deputy managing director of McDonald’s Philippines, and one of the speakers during the session. She cited the fate of more than half of Fortune 500 companies that have gone bankrupt, have been acquired, or have ceased to exist since 2000 due to disruption.

For his part, Alfredo C. Tan, group director of Global Marketing Solutions, Facebook Canada, concurred, saying that since change is currently the norm, companies must never be complacent and never stop innovating.

He also said that the world has already gone mobile, with 7.5 billion mobile devices expected to grow five times than the population of 100 countries including the Philippines. This massive consumer base presents a lot of opportunities for firms, he added.

A similar opportunity will also be afforded to the players of the country’s power industry if they go solar, said Leandro L. Leviste, Solar Philippines president.

Calling it as the power industry’s “best kept secret,” he said solar with batteries is cheap enough to displace the country’s entire gas and diesel and supply the majority of our energy demand, with the balance in co-existence with coal. He cited Deutsche Bank’s report on grid parity that said the Philippines is best suited for solar as we have one of the world’s highest power rates and high solar irradiation.

“[Solar] can grow the power industry by five times, lower power prices, clean the environment, create a million jobs, and [is] the biggest investment opportunity of the 21st century,” said Mr. Leviste.

For his part, Donald Patrick Lim, ABS-CBN Broadcasting Corporation Digital Media Division’s chief digital officer, refers to innovation as the centerpiece of every organization. He cautioned, though, that the challenge of innovation does not really lie on small companies but on bigger, established ones.

“Whether we like it or not, we are already [in the digital age]. The question as an organization is how much we digitize our companies,” he said, adding that several corporations have to go through so-called “digital maturity” by first assessing upon themselves where they are now and where to go further. This, as Mr. Tan pointed out that the tools of today will not necessarily be the tools of tomorrow.

Meanwhile, McDonald’s Ms. Torres gave six pointers — agility, authenticity, experience, intimacy, omni channel, and utility — to guide businesses as they embark on the journey towards disruption.

“Disruption probably means changing your own mindset. Companies actually do not change, people do. Your competition is yourself against becoming unwilling and uncapable of change,” she said.

Disruptive technologies may do pose as challenges for businesses in every sector, but for those who have the will to change to stay relevant in these ever-changing times, disruption is an ally. As Mr. Leviste said, disruption should not be prevented, and that “if you can’t beat them, you should join them.”

Jennibeth B. Reforsado worked as a proofreader for BusinessWorld for three years. She is now a writer-in-training for the Special Features Section.

Filipino accountants get lift from regional accord

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By Erika Denise L. Dizon, Special Features Writer

As the entire region waits for the ASEAN Economic Community (AEC) to get in full swing, affecting all sectors of the economy and millions of Filipinos, the accountancy profession is anticipating dramatic changes and implications for their industry.

In 2014, a pact to promote the mobility of accountants within the region was signed by the 10 ASEAN member states. With the ASEAN Mutual Recognition Arrangement (MRA) on Accountancy Services in the works, industry professionals are optimistic that accountants in the region will have better opportunities once the pact is fully implemented come 2017.

“The challenge is to upgrade and put the accountancy profession at a stage where they have to be globally competitive because we’re aiming to exceed global standards,” Professional Regulatory Commission-Board of Accountancy (PRC-BoA) Chairman Joel T. Torres said in an interview.

Managing Partner & Chief Executive Officer of Navarro Amper & Co. Greg S. Navarro said local accounting professionals are looking forward to the fulfilment of the MRA. “It is still a work in progress. There’s still many barriers or non-trade barriers that prohibit the free flow of people and skilled labor.”

Mr. Navarro said the Philippines is a top talent source for countries like Myanmar, Cambodia, and Laos that need skilled workers to aid their homegrown accountancy firms. With the AEC, the region becomes almost borderless, making the exchange of talent easier.

Asked about the possibility of having more foreign workers in the Philippines when the AEC comes into effect, Mr. Navarro said this may be viable as local conglomerates see how foreign service providers could offer new perspectives and, in effect, help them put their own firms on a par with companies in the region.

“On the other hand, let’s face it, we don’t pay very well. How do we expect a Singaporean to come here if they’re going to get less than a third of what they’re earning? That’s the constraint,” he said, adding that smaller economies within the region also do not have enough talent to send abroad.

INDUSTRY GROWTH

Still, the country’s accounting industry has continued to expand, which industry experts attribute to the sustained growth of the economy.

“As a professional services firm, we basically serve the business communities. If business is good, then it follows that our performance is good,” Mr. Navarro said, adding that his company has experienced double-digit growth.

In the past five years, Navarro Amper & Co., the local practice of the Deloitte Touche Tohmatsu Limited Global Network, has seen a 12-15% rise in revenue.

Meanwhile, Roberto G. Manabat, Chairman and CEO of R.G. Manabat & Co., Philippine member firm of KPMG International, said his company’s performance in the last three to five years was “excellent” as its annual compounded growth rate grew by double digits or more than 11%.

“If you benchmark our company’s performance against the Philippine economy, I’d say we are doing good,” said Mr. Manabat.

One facet that is still lacking, however, is the industry-wide implementation of a Quality Assurance Review (QAR) program, PRC-BoA’s Mr. Torres said.

Now categorized under the commission’s key priorities through its “Expanding Horizons (EH)” initiative and a major development in itself, the QAR aims to keep local auditors to their toes as it will regularly monitor the quality of their outputs.

“Maybe in a matter of months, it’s just probably another notch to exceed global standards. With this and other projects being put in place, I think we will now be in the position to hurdle that. There are more than 100 projects in that [EH] strategic plan. That can be the starting point,” Mr. Torres added.

The EH agenda is a six-point plan for the local accountancy profession. The strategies include instituting quality and governance measures; effectively regulating the profession; enhancing image and reputation of accountancy; enhancing stakeholders’ involvement and cooperation; instituting structural changes; and providing communication and assistance mechanisms

BRAIN DRAIN

But “brain drain” or the emigration of skilled people from a particular country is a serious hurdle to the future of the accounting profession in the Philippines, the industry officials said.

Mr. Torres said there is an ongoing shortage of accountants because demand for these skilled workers spans from national to worldwide. He said many of the Philippines’ young accountants go to the United States, Europe, and the Middle East to look for higher-paying jobs.

“We hope that there can be a reverse drain that will arise,” he said.

To prevent homegrown talent from going out of the country to practice their profession elsewhere, Mr. Torres said the industry should come up with the proper business climate and offer competitive salaries.

Navarro Amper’s Mr. Navarro said: “You really have to improve the economy and have inclusive growth. Even with the impressive growth, it does not really trickle down as we still have a lot of joblessness. The jobless rate does not really move too much so that’s still a challenge.”

The nation’s perennial problems of infrastructure, peace and order, sluggish internet connections, level-playing field, and traffic, among others, also hinder the industry’s growth prospects, as well.

“The constraints will be the constraints in the Philippine economy,” R.G. Manabat’s Mr. Manabat said. “When those have been addressed, everything will flow smoothly.”

Erika Denise L. Dizon (@erikadzn on Twitter) finished BA Journalism from the University of Santo Tomas.

Foreign education brands move to expand locally

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By Keith Richard D. Mariano, Reporter

On several occasions, President Rodrigo R. Duterte has suggested that Algebra and Calculus be taken out of schools’ required curricula.

The president’s suggestion — proposed during one of his many moments of levity — was based on his experience of spending seven years, instead of the usual four, in high school where he hardly passed any of these two subjects.

“I’ll take out calculus. You all went through high school — what did you learn from calculus, trigonometry? Algebra should be replaced by Business Math,” said Mr. Duterte, who managed to graduate from law school, pass the bar exam, and even become a prosecutor.

Although he appears to be cracking a joke, his proposal to do away with algebra and calculus may make sense in a country of jobless and underemployed people.

In a survey conducted in January, the Philippine Statistics Authority found 2.47 million unemployed Filipinos another 7.88 million underemployed. They accounted for more than a fourth of the country’s 42.5 million labor force.

“We are so obsessed that a person must have a four-year degree before he’s worth anything,” Philippine Franchising Association Chairperson Emeritus Samson C. Lim said in a July 7 interview.

Mr. Lim, dubbed as the father of Philippine franchising, runs the Canadian Tourism and Hospitality Institute in the Philippines, a vocational school that offers one-year diploma and one-month certificate courses.

“We can train the person and in one month, we can get him an on-the-job training in a five-star hotel and my student is practically preferred over students who graduated with a four-year degree from a university,” Mr. Lim said.

The vocational school boasts of meeting international standards, a selling point that came in handy with the foreign education brand Mr. Lim brought to the Philippines through franchising in 2011.

The Canadian Tourism and Hospitality Institute is a franchise of the Canadian Tourism College, a private college established in Vancouver in 1980 to offer hospitality, tourism, airline and adventure programs.

Currently, the vocational school has 150 students enrolled in diploma courses and 300 in certificate offerings.

Mr. Lim ventured into the education business with a question that may have — more or less — prompted Mr. Duterte to push for an education free of algebra and calculus.

“For a developing country, what are the needs, what are the types of people that we need, what are the skills that we need to teach them. I think we have to focus on that,” Mr. Lim said.

“So, when I send you my students, on day one he is working already. He can work, you can put him in a front office, you can put him in a restaurant, you can put him in housekeeping, in the sales, telephone and what have you.”

Win-win situation for employers, workers

The need to acquire skills rather than a college diploma is creating interest from foreign education brands to expand into the Philippines and, at the same time, providing opportunities for Filipinos looking to have a business.

The Philippine has around 1,500 local and international franchise concepts, about half of which are in the food and beverage sector, U-Franchise Sales & Management President and Francorp Philippines Senior Vice-President Sam Christopher Lim said in a June 23 interview.

“Food is food — people will always be interested in food — but education is the next wave,” the younger Lim noted.

Education franchise brands in Singapore, in particular, are looking to expand into the Philippines and other Southeast Asian countries, Franchising and Licensing Association (Singapore) Chairman Donna Lee said in a June 23 interview.

Ms. Lee, who founded the KinderGolf franchise, noted the franchise concepts are mostly in the area of enrichment aside from skills development.

“When I came back from Singapore, I found this seriously addictive math. It’s teaching math in a new way — they actually give you a certain item you can relate that equation to, so that instead of just using your mind, you are using your eyes and other senses,” Mr. Lim said. “The problem there now is because they’re teaching these new math systems now in [Philippine schools], the parents or the grandparents like us can no longer tutor them because we don’t know how that works.”

Businesses offering enrichment programs will supposedly become increasingly important. And a foreign brand will make it a profitable venture.

“Most of my students are children or niece or nephews of OFWs [overseas Filipino workers]. They see the value of vocational schools, the value of an international diploma,” Mr. Lim said.

Keith RICHARD D. Mariano (@kdmariano on Twitter) covers the Philippine Stock Exchange and the Securities and Exchange Commission for BusinessWorld. On weekends, he tries to get some sleep and/or see controversial films.

How to profit from Metro Manila’s urban congestion

 

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By Bienvenido S. Oplas, Jr.

Worsening traffic congestion in Metro Manila and other big cities in the Philippines has led people to believe that this will negatively affect people’s health, temper, and eventually, the economy. Thus, the solution is to decongest heavily urbanized cities and spread out development and modernization to the peripheral cities and provinces.

This subject was partly tackled during the first BusinessWorld Economic Forum last July 12, 2016 during the panel discussion about succession and transition. Among the speakers were Ernesto M. Pernia, Socioeconomic Planning secretary; Kevin L. Tan, senior vice-president & head of Megaworld Lifestyle Malls, Megaworld Corporation; Bienvenido V. Tantoco III, president of Rustans Commercial Corporation; Nina D. Aguas, CEO of Insular Life; and Wilfred Steven Uytengsu, Jr., president and CEO of Alaska Milk Corporation.

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Although the focus of the discussion was about how companies prepared for smooth corporate succession, the speakers also provided a wider perspective and tackled some national issues and transition. All agreed that Metro Manila is very congested and that developments should be driven to less urban and rural areas. Mr. Tan in particular highlighted that many real estate developers are going out of Metro Manila because there are more developments in several provinces and big cities, more BPOs, other businesses.

If we look around the world, each country has one or more political and/or financial capital and these places experience congestion where the demand for certain services outpaces the supply. This happens because congestion is natural and part of human nature’s demand for socialization and interaction. It is faster and easier if the office, the kids’ school, the bank, grocery store, car repair shop, etc. are just a few kilometers away instead of dozens or hundreds of kilometers.

Let us check the degree of congestion of the Philippines compared to other ASEAN nations, and from two small, highly congested neighbors. A 50-year gap, 1964 to 2014, table is constructed. The per capita income in purchasing power parity (PPP) valuation over a 30-years gap is also shown.2-1607-Population-density

What the above table shows are the following:

1. Highly-congested Singapore, Macau, and Hong Kong also have very high per capita income. There are many explanations for this and the efficiency gains of having almost everything nearby is definitely one of them. Brunei is a different case, small population but relatively big land area rich with energy resources for export, like natural gas.

2. Less-congested Cambodia, Myanmar, and Laos also have low per capita income of only $5,100 or less. Again, there are many reasons for this and the inefficiencies and inconvenience of being far from various economic units like big banks, big grocery stores, etc. should be one of those reasons.

3. The Philippines is second most congested country in the ASEAN after Singapore. Its population has more than tripled over the past 50 years.

Let us check the numbers for Metro Manila. From 636 square kilometers originally, the megacity now has a land area of 644 square kilometers (owing to reclaimed areas at the CCP-SM MOA) and a population of 12.877 million, as of the August 2015 census. Based on these numbers, its population density is 19,995 persons/sq. kms., comparable to that of Macau.

But one report says World Bank data shows that Metro Manila has a 1,300 square-kilometer land area as of 2010. Or a population density of 9,906 people per sq. km. in 2015, still higher than those in Singapore and Hong Kong.

So if congestion is natural for people, how can we optimize and benefit from the presence of many people per square kilometer of land?

ACDimatatac-301. More land reclamation. The 800 or so hectares in the CCP-SM MOA-Entertainment City have created lots of businesses and jobs for Filipinos. The planned additional reclamation projects in Manila Bay should proceed, and at a fast rate.

Aside from creating new lands in the sea, there is also a need to remove huge volume of silt, mud, and solid wastes in river beds of the Pasig, Las Piñas, and Marilao rivers that drain into Manila Bay. These smelly solid wastes cannot be brought to dumpsites where most LGUs declare a “not in my backyard” (NIMBY) policy.

2. More skyways, elevated interchanges and U-turns, tunnels. Traffic congestion is an engineering problem with engineering solutions. Such solutions should veer away from hiring more traffic officers and officials, avoid having more stoplights. Instead, officials should build more hard infrastructure that can provide service to the public and motorists 24/7 for decades to come.

3. More trains, LRT/MRT, running along C5 and C6, above ground and underground, extending north and sound, east and west, of Metro Manila. In Tokyo, Seoul, and Singapore, it is common to see multi-level train stations and shops underground. Public Private Partnership (PPP) schemes are already existing to encourage more private funding and construction of these projects.

4. More low-cost medium- and high-rise residential condos. This immediately frees up space for more urban forestry and public parks, unlike in horizontal low-cost housing. Multiple regulations and taxation by both national and local governments should also decline. These are costs that are ultimately passed on to condo unit buyers and renters, that make vertical housing less affordable to the poor and lower middle class.

People and businesses respond to incentives and disincentives. If there are many disincentives and inconvenience in taking (often multi-ride) public transportation, then more people will drive their cars or motorcycles, which contribute to heavy traffic congestion. Government taxation and regulations that distort the market for urban transportation, housing, and other services should be reduced.

Bienvenido S. Oplas, Jr. (@noysky on Twitter) is a Fellow of SEANET and President of Minimal Government Thinkers. minimalgovernment@gmail.com

The Networked Readiness Index 2016

Networked

Key quotes from Duterte’s first State of the Nation Address

On July 25, 2016, President Rodrigo R. Duterte delivered his first State of the Nation Address during the opening of the 17th Congress at the House of Representatives in Batasang Pambansa Complex in Quezon City. In his one-and-a-half-hour speech, he reiterated his administration’s commitment to win the war against illegal drug trade, criminality, and corruption. He also tackled issues such as climate change, poverty, and peace process. Here are key quotes from his speech:

Secret pubs get global recognition

By Joseph L. Garcia, Reporter

restaurant-alcohol-bar-drinksOnly two bars in the country made it to Asia’s 50 Best Bars Awards by Drinks International, ABV (ranking at 14) and The Curator (ranking at 16) , both located in Makati. Oddly enough, both of the publicity-shy watering holes are hidden behind other establishments, making them to a certain extent reincarnations of the speakeasy, the secret bars that plagued Prohibition-era authorities in the US while blessing tipplers in the 1920s.

While speakesies began in the 1920s and the early part of the 1930s as a necessity (at least, from the perspective of a drinker), these days, speakeasies are now just for fun, creating an atmosphere of mystery and concealed glamor to accompany excellent drinks. If you’re breaking the rules, might as well look good doing it, right?

Of course, modern speakeasies bank upon the novelty and the surprise of having a bar concealed by a more prosaic establishment, such as say, a hotdog joint (as in the case of ABV). So how do you earn money in keeping a secret, as well as sustaining the growth and the glamor once the secret’s out?

1607-S4-Anniv---Alcohol-tobacco-consumptionBusinessWorld interviewed Pylon Partners, Inc. CEO and Founder F. Patrick Cuartero during the launch of one of its e-commerce platforms, bevtools.com. Pylon Partners is also the parent company behind ABV, so in terms of expansion and diversification, ABV, through its parent Pylon Partners, has that part down pat. Mr. Cuartero describes Pylon as a venture builder, telling BusinessWorld about 13 other food and beverage establishments in the planning stage, as well as five e-commerce companies, and a digital marketing creatives company. Soon, Pylon plans to open a bar in Boracay, as well as a bar in Kuala Lumpur. According to him, the Kuala Lumpur bar will be in a similar format as ABV, “but more grand in scale.”

ABV only opened last year, and as speakeasies were wont to do, was kept a secret for a while, holding private parties in its premises before going public. “Even… the press… we’d push [them] back for the first three months,” he said.

“While this is secret, if you give a person a really great experience, nobody’s ever going to want to keep it secret… that’s kind of how we grew. People just talked about it,” he said. “Literally, in my phone, I sent 12 text messages,” he said, reminiscing about the first few parties that started it all.

Meanwhile, The Curator doesn’t quite identify as a speakeasy — for one thing, it does serve coffee while the sun is up. Evenings are a different story altogether, with drinks crafted after cars, and other whimsies. For one thing, the place that conceals The Curator happens to be a wine bar, so boozing at this place was never exactly out-of-bounds. “I think it’s because people need to brand [us] as one, to [understand it],” said Jericson Co, Curator cofounder.

“The hidden part is not because we wanted to be cool… making money is cool; having a sign is cool — it’s just because this is the rent that we could afford,” said Mr. Co.

When BusinessWorld arrived for its interview late in June, renovations were under way to convert the wine bar into the coffee shop-side of The Curator — like making an honest person out of it, at last.

There are some commonalities between the two bars: aside from both are hidden, they have very little in line in terms of marketing. Said Mr. Cuartero, “We plan by… intentionally not marketing,” he said of his marketing plans.

“The way we do market though, this’ll be very honest, we market to the international crowd outside of the Philippines… honestly speaking, it [has] worked… people who… come in from Singapore, first place to visit. We have regulars from San Francisco, first place to visit. Literally, right off the plane, they bring their bags here — it’s pretty awesome.”

Mr. Co, meanwhile, guffaws at his marketing budget, ranking in at about P5,000, instead relying on word-of-mouth. As with Mr. Cuartero’s case, Mr. Co also has international clients, recalling trips to New Orleans and Singapore to promote the bar. Mr. Co also has a system of thank-you cards that customers can give to a friend to receive a free drink, and then recalling that one of the cards came back to them — from London.

11046729_672171909571953_2217980657562889276_nAs well, neither of the two bars accepted sponsorships from external companies (so yes, no cigarette-company ashtrays here, and neither are posters of branded drinks). Said Mr. Cuartero, “No — they tried, in the beginning; we took everything away… that’s the easy way out… my whole thing is, if we’re going to build a lasting brand, I want to make sure that ABV is at the forefront, not other people’s brands.”

 

Meanwhile, Mr. Co said, “It loses some of the independence… I want to sell alcohol based on its merit, rather than its branding. That’s our perspective.”

When the boys say alcohol, they mean it. The liquor behind the bar is like an adult version of a candy store. No supermarket brands here: in ABV, for example, Mr. Cuartero lists absinthes sourced from the US, France, Germany, and Switzerland, while The Curator boasts of rare whiskeys and odd additives (think liqueur extracted from violets).

RUPERT'S-COLADA-(Taste-the-Escape)Mr. Cuartero says that some of his bottles are sourced from trips abroad, as well as having some guests bring them a bottle, “Because they know that we’re really into it, which is really endearing, and I love that.” Meanwhile, Mr. Co said, “There [are] several companies that bring it in now; it’s getting more and more available.” Both serve cocktails priced at a premium: while Mr. Cuartero’s drinks jump between the P300-P600 levels, Mr. Co keeps his at a steady P450, figuring out the price of each cocktail via food-costing measures.

The business might sound shaky to some: inconsistent sourcing, little or zero marketing plan and budget, no sponsorships, and a deliberate concealment, but then, they made it. According to Mr. Cuartero, after opening last year, they have, “Maybe, a few more months to go,” before breaking even on ABV’s capital, and then pointing out that he average time it takes for food and beverage establishments takes about 30 months. Mr. Co says that his bar has broken even, being founded in 2013. It added of course, to their appeal, the novelty of discovering something new, but this is no longer the case for neither, seeing as the jig is up and everybody (at least, everybody in the know) knows about them. “The hidden part was great for marketing when it started… [but] it’s not what’s going to keep customers coming back,” said Mr. Co.

So what does keep these two afloat? “For us, the focus is really making sure that [that] experience’s is top-notch, or memorable, or top of mind,” said Mr. Cuartero.

Said Mr. Co,”Our idea is if you do something well, if you do it better than anyone else… if you do things that are interesting that [have] a voice, that voice will find its way out.”

Joseph L. Garcia (@josephjlgarcia on Twitter) covers the food and fashion beats for BusinessWorld. He usually has a drink in his hand. BusinessWorld Researcher Jochebed B. Gonzales (@jochebedgon on Twitter) helped provide data to the infographic.

Will video on demand kill free TV?

By Zsarlene B. Chua, Reporter

“They should be scared.”

That was how a March 6 story published on Fortune magazine’s Web site described the effects of streaming/video-on-demand services (VOD) like Netflix towards networks and cable television in the United States.

It citwho-s-in-control-1550706ed a study from MofettNathanson (Is Netflix Killing TV?) which revealed that Netflix and its rivals are slowly — but surely — eating away TV audiences, making them turn away from their flat screens and onto their laptops and mobile devices as in 2015. “[R]oughly half of the 3% overall decline in US TV viewing” can be blamed squarely on Netflix’s shoulders, the study said.

The streaming giant’s continuous release of original and licensed content, is giving audiences “more and more viewing options for viewers who might otherwise be surfing hundreds of cable channels,” the study added. “Hours of video streamed on Netflix will continue to increase in coming years, growing to represent 14% of overall TV viewership by 2020.”

As of April, Netflix is available in 190 countries and has 81 million subscribers, 46 million of which are in the US.

When Netflix went live in the Philippines — and more than a hundred markets simultaneously, on January 6 — analysts predicted that cable TV companies will take a hit since their content is similarly offered by the global streaming service. Netflix’s entry is “expected to pull Filipinos away from cable television,” said an article published by BusinessWorld the day after the Netflix launch.

However, the players themselves — streaming services, cable companies, and local television networks — think that the Philippines will not so easily follow the US lead and will, in fact, build a complementary relationship in a market that has so much room for growth.

“I personally think Asia will evolve differently than North America. And here’s why: in the Philippines today, great broadcast content — take SkyCable for example or pay TV — is only available in two million households and there are 20 million households so there’s plenty of room for both linear channels to grow as well as us,” Peter Bithos, HOOQ CEO, told BusinessWorld in an interview.

The Singapore-based service, which launched in February last year, boasts of more than 180,000 paying subscribers in the country alone. It is currently available in Thailand, India, and Indonesia and is looking to expand in South America and Africa.

Pay TV, streaming to grow together but up to a point

Both ecosystems — streaming and cable — will grow at the same time in Asia, Mr. Bithos said, citing the region’s economy, which is growing much faster than North America or Europe.

1607-S4-Anniv---VOD

His view is shared by David Goldstein, the Asia head of iflix, a similar service launched a few months after HOOQ. It has 1.5 million users and seeks to expand in Africa and the Middle East.

iflix users’ peak viewership times are “different than broadcast,” Mr. Goldtein said. “So [broadcast] has their primetime from maybe 6:00 p.m. to 9:00 p.m., we actually peak from 9:00 p.m. to 1:00 a.m. So it’s very complementary.”

According to RTL CBS Asia Entertainment Network — an English language entertainment channel serving Southeast Asia that was launched in September 2013 — its Nielsen ratings in the Philippines increased for the past six months, despite the entry of video streaming platforms.

“Existing in the same environment, we’ve seen our Nielsen rankings rise in the last six months with viewership increasing three times over,” said Rene Esguerra, Philippine country head of RTL CBS Entertainment, a joint venture between RTL Group and CBS Studios International.

Exclusive TV events like award shows aired via satellite and “watch-a-thons of popular series such as House of Cards (a Netflix original)” are driving viewers to the network, Mr. Esguerra said. Talent shows such as Britain’s Got Talent, The X Factor UK, among others, also helped viewership numbers, especially since Filipinos love talent shows, he added.

However, the environment might change in the next five years.

By that time, video streaming services might already make a dent in Filipino cable and local television networks, Mr. Bithos said.

But for Dingdong L. Caharian, general manager and senior vice-president of GMA New Media, Inc., it may still be too early to tell.

Although the rise in viewership of on-demand services is inevitable, “we have yet to determine whether the proliferation of  VOD services in the Philippines will affect traditional TV viewership negatively,” Mr. Caharian said.

The platform’s “viability is largely hinged on the speed and affordability of internet access in the country. We have yet to see it making a dent, so to speak,” he added. (Content from local networks such as GMA, ABS-CBN, and TV5 are currently available in both HOOQ and iflix, though ABS-CBN maintains a separate catch-up service called iWantTV).

Mr. Goldstein echoed Mr. Caharian’s sentiment saying, “I think it comes down to the availability of infrastructure in the country — if it’s consistent. It’s challenging to get it all the way across the Philippines whereas Filipinos are used to watching TV.”

“I actually equate VOD

1607-S4-Anniv---TV-networks

to the evolution from fixed to mobile. Original pay TV was delivering content to the household, as for us, we’re delivering content to the individual and we’re going the same penetration growth,” he added.

Netflix, ABS-CBN, and TV5 declined to comment on the matter.

Content is king

Without any clear winners — or losers — so far in the evolving battleground, all players nevertheless agreed that whoever has the best content will win.

“At the end of the day, it’s still all about content,” Mr. Esguerra said, adding that VOD and pay TV are just platforms for delivery.

Mr. Goldstein added: “What enabled to content to become king is that networks now allow a decent user experience (the speeds of the mobile networks, availability of Wi-Fi, penetration of home broadband). You can actually deliver a decent user experience over the Internet.”

Following the lead of Netflix with its cache of original productions that swept its market by storm (House of Cards, Orange is the New Black, among others) VODs operating in the Philippines have also started creating their own, with HOOQ recently announcing a six-episode mini-series based on Erik Matti’s 2013 film about convicts-turned-assassins, On the Job.

The series is slated for release in the fourth quarter of the year.

iflix revealed that it is planning to do the same next year just as soon as they find the right content.

Similarly, Netflix is also preparing more original Asian productions, a CTV news report said.

However, both HOOQ and iflix don’t consider Netflix a competitor.

After all, the service “is more expensive than us,” offers “less local content” and is becoming “more [into] creating content and then distributing on their network, whereas we’re an aggregator of content for emerging markets and it’s very customized market to market,” said Mr. Goldstein.

Netflix’s basic plan starts at P370 a month (the premium plan is at P550/month) while iflix and HOOQ subscriptions are at P129 and P149, respectively.

Whether Netflix makes it big in the Philippines or not, it’s not going to break its business, said HOOQ’s Bithos, adding that niches have yet to be exploited.

For his part, Mr. Goldstein sees that the platform still has room for many other players.

Video streaming services “are becoming individual products,” he said. “There’s so many varying tastes so you can have many types of OTTs (over-the-top content, another name for VODs) to serve the different needs of people.”

Zsarlene B. Chua (@zsazsa_chua on Twitter) covers travel and entertainment for BusinessWorld’s Arts and Leisure section. BusinessWorld Researcher DINDO F. PARAGAS (@dindo_paragas on Twitter) helped provide data to the infographics.