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World’s top innovation economies aren’t getting money’s worth

AMONG THE WORLD’S top innovating economies, quite a few aren’t getting enough bang for their buck.
That’s the lesson from the latest annual Global Innovation Index release, which measures the most innovative economies and then, separately, calculates an “Innovation Efficiency Ratio.”
Among the top-10 innovators, Switzerland, Germany, Sweden and the Netherlands were the only countries that also ranked in the top-10 for innovation efficiency. The contrast is especially stark for Singapore, which came in at 5 for innovation but 63 for efficiency. On the other hand, Luxembourg is enjoying far more output relative to its input, at No. 2 for efficiency, but No. 15 innovation.
Published annually by Cornell University, INSEAD business school and the World Intellectual Property Organization, the report tallies scores among 126 economies. The efficiency measure is calculated by dividing an economy’s “outputs,” such as patent applications and increases in labor productivity, by “inputs” that include research and development spending and financial market openness. The broader gauge averages input and output scores.
While most economies have a linear relationship between input and output, China “strongly over-performs,” according to the report. China also stood out as the only economy in the top-30 innovators, at No. 17, that isn’t classified as high-income by the World Bank.
Other economies can celebrate rankings that at least show they’re punching above their weight. South Africa, Tunisia and Colombia were “innovation achievers” for the first time this year, having performed at least 10% above peers in their income group. Vietnam, India, Rwanda, Thailand and Bulgaria were among those that repeated in the report’s group of 20 “achievers.”
These out-performing countries have more structured institutional frameworks and “foster a higher integration with international markets,” according to the report. — Bloomberg

Is financial technology already part of the mainstream?

By Elijah Joseph C. Tubayan
Reporter
IT WAS IN 2015, when online marketplaces began offering exclusive discounts for electronic wallet users, that Arjan Salvanera, a college student then, saw a shoe advertisement on social media. It was purveying a pair of shoes for a third cheaper than the regular mall price, with (he claims) even higher discounts for users of electronic wallets (e-wallets) such as PayMaya and GCash — a strategy to bring more users into the fold.
A student with a blank credit score, Salvanera opted for the lowest hanging fruit: running to the nearest convenience store to access a self-service kiosk with hopes of loading up his e-wallet. He was thus dismayed to find that the server was down.
“I had to avail the cash-on-delivery option. It was a waste of time and effort,” he recalled, noting that it was not the first time it has happened. “I went to malls instead to look for these items, even though there’s no assurance I can find them there.”
It was the same case for Jeffrey Hernandez, who started using e-wallets three years ago as a college student. He used them as a substitute for credit cards to pay for app-based ride-hailing services.
“I load up in convenience stores but sometimes their kiosk is offline, and I cannot do anything but wait until the next morning, as I don’t have access to other loading centers,” Hernandez said.
Such instances discouraged them from using e-wallets altogether, even if they would have made their transactions a whole lot easier.
Add to that the fact that remitting online payments to e-commerce merchants and paying for app-based transportation were the only reasons they even needed an e-wallet.
So if even Salvanera and Hernandez — who both have the privilege to go to college in the country’s capital, shop for clothes, use ride-hailing apps (or let alone own a smartphone with data) — are hindered from using financial technologies, imagine the long road ahead for financial inclusion considering those Filipinos living in far-flung areas.
‘INDIGENIZING’
A 2014 survey conducted by McKinsey and Company revealed that only 12% of Filipinos have tried internet banking. Separate Bangko Sentral ng Pilipinas (BSP) data meanwhile said that electronic modes of payment had a 1% percent share of all transactions in 2013, and is targeted to grow by 20% by 2020.
But fast forward to 2018, FinTechAlliance.Ph chairperson and FINTQ managing director Angelito “Lito” M. Villanueva said that such technology is already part of the mainstream.
“The idea of financial technology enabling financial institutions is already accepted as fact. It is happening right now,” Mr. Villanueva said in a June 22 e-mail interview.
But what will it really take before such innovation be well-established, not just in urban areas, but also in the rural setting?
The challenge moving forward, he says, is not anymore about introducing new technology but finding ways to localize them.
“It is not about mainstreaming financial technology,” Mr. Villanueva said, “but ‘indigenizing’ fintech solutions fit for the needs of the unbanked and underserved market.”
“What needs to be done is scale fintech-enabled interventions, especially in far-flung communities where majority of unbanked and underserved Filipinos live. We can scale these solutions if the consumers demand for better, more convenience, and more affordable financial services,” he said.
Citing FINTQ’s Inclusive Digital Finance Report, Mr. Villanueva said that the unbanked and undeserved can still afford of banks’ financial services if the kind of amount involved are within their means of around P50 to P1,000 a month.
“Thus, fintech and banks would be able to better serve the market if they ‘retailize’ or ‘sachetize’ digital-enabled financial services,” he said. “After all, Filipinos have grown accustomed to sachet or ‘tingi’ culture.”
The “sachet banking” concept could be introduced to rural areas where sari-sari stores can be tapped to access basic banking services, such as one-stop electronic payment and remittance channels, and even access to microfinance and investment products for as low as P20 through mobile phones.
OPEN TO DISRUPTION
“What is crucial in the coming years is sustainability and scalability of fintech-enabled interventions that meet the peculiarities of emerging markets like the Philippines where the people more often own a mobile device than a deposit account,” he said, adding that such solutions would be possible with a regulator that’s open to “disruption.”
“Fintech indeed thrives in an enabling environment where digital-enabled innovations are at the core of the business. What is very inspiring in our current regulatory environment is that it is actually the Bangko Sentral ng Pilipinas that’s openly encouraging, even pushing, financial institutions and fintechs to do game-changing innovations,” Mr. Villanueva said.
He noted a BSP circular that allowed low-income Filipinos to open deposit accounts with no maintaining balance, only requiring an initial deposit of less than P100 through “agent banking,” which kick-started the development of digital banking solutions. The BSP has also launched an automated clearing house allowing seamless electronic fund transfers and payments between and among accounts.
Due to this, numerous fintech start-ups have entered the market with similar functions in electronic payments and remittances, such as Ayannah, PesoPay, Tagcash, TrueMoney, Payswitch, among a handful, aside from the telecommunication giants’ GCash and PayMaya.
But fintech is no longer just about electronic payment platforms. New businesses have come in to also fill in specific niches. There are already lending platforms such as FINTQ’s Lendr, Cashalo, Lendme.ph and Loansolutions.ph, Cropital, to bridge borrowers and creditors; a peer-to-peer marketplace for turning receivables to cash such as Acudeen; startups using blockchain technology in digital transactions such as Coins.ph, Rebit, Coinage.ph; and startups facilitating firms’ payroll and tax payment transactions such as Salarium, and Taxumo.
“Technology is there, the demographic is just waiting for all this new technology to come in, for disruptors to come in. The currently served market is still your market to improve products, but then, the game will be on the transformation, will be on the unserved market,” said Pia Bernadette Roman-Tayag, BSP managing director of inclusive finance advocacy office and concurrent head of financial consumer protection, during the BusinessWorld Economic Forum on May 18.
Mr. Villanueva said that FINTQ has launched its “KasamaKa” grassroots movement last year to boost the awareness of common Filipinos such as farmers, street vendors, and drivers, to emerging financial technology, and help them veer away from informal and expensive alternatives in the underground market.
He said that they have already inked partnerships with the Liga ng mga Barangay sa Pilipinas and the League of the Provinces of the Philippines, where residents can earn incentives by referring their families, friends, and community members to avail of digital-enabled financial services.
“Effectively, every resident across the more than 41,000 barangays can now sign up and access financial services such as loans and microinsurance through the KasamaKA program,” said Mr. Villanueva.
“There is no question that financial technology can address the fundamental barriers faced by traditional banks: high cost to serve risky markets, high cost to provide service in low-density communities, the inadequacy of financial infrastructure (e.g. credit bureaus),” he added.
And with what Villanueva calls “foreseen improvements in internet speed by local telco players, adoption of smart phones and growth of e-commerce,” things can only get better for fintech.
Mr. Villanueva said that fintech won’t leave traditional banks obsolete, but would actually complement each other. Still, Union Bank of the Philippines Senior Vice-President Paolo Eugenio J. Baltao said that banks have the upper hand in leading the charge for financial inclusion compared to other traditional e-payment providers.
“We realized if it will be just that, it’s not gonna grow that much. We figured maybe we need to reposition more as a digital bank. We’re talking about a bank that offers services with a wonderful experience using technology. As a bank, I can give out loans at lower interest rates,” he said in a June 22 interview.
Fintech took the spotlight during the 51st Asian Development Bank (ADB) Annual Meeting hosted by the Philippines on May 3-5, where the Board of Governors agreed that they will include the push for digital solutions in its operations in developing countries.
THE ROLE OF BLOCKCHAIN
Eric Jing, Chief Executive Officer of Ant Financial Services Group said during a seminar on the sidelines of the meetings, said that economies should focus on developing “very small, and very simple solutions that people can use on a daily basis” to kick-start the shift from traditional platforms to digital modes such as mobile payments via the internet.
Ant Financial’s Mr. Jing added that fintech developers should prioritize addressing cybersecurity and data privacy concerns to encourage consumers shift from traditional modes of transacting — an issue which blockchain technology could solve.
“We have to solve safeguarding the consumer interest, to protect transactions. You should put a very high standard on that. Trust is the fundamental thing in digital service platforms. You build trust, them you can develop. If you are trustworthy, then you can sustain it,” Mr. Jing said.
With blockchain technology, innovations can spillover outside financial services, that doesn’t require a high bandwidth internet connection.
Blockchain is a distributed data ledger which involves a large network of entities where data is stored in “blocks.” The storage units are continuously updated and being secured using cryptography, making data management and data-driven processes decentralized, tamper-proof and more transparent.
Union Bank of the Philippines meanwhile is using blockchain to localize electronic transfers and link rural banks, where costs of connecting “goes practically to zero,” versus traditional platforms such as BancNet and SWIFT.
Henry R. Aguda, UnionBank’s chief transformation officer, touted the bank being one of the first local banks to have cryptocurrency mining equipment. However, he noted that they don’t seek to make profits out of trading, but rather on looking at the big picture in tapping blockchain technology and harness it for business processes.
“Whoever wants to join doesn’t need to run something like this. They just need to have internet connection to connect to our app where they can process their transaction. They can serve the community around them, as long as you have a cellphone, we can provide banking terms,” said Mr. Aguda in a June 22 interview.
He said that aside from millennials, the other extreme of the age bracket are also on board with their digital products. “Our customers are also delighted because it makes transactions easier. There was one customer that we have he’s about 68 years old but he’s using our app and he’s very happy.”
Mr. Aguda agreed that there were “misconceptions” about blockchain technology’s security as it is not regulated by any entity in itself, which had kept some consumers on the sidelines. “We just need time. Give us time and all of this will come down to financial inclusion.”
Their team communicates the blockchain to the common folk by talking about it the way they talk about the internet, where there is pretty much no regulation until it gets in contact with the real world — similar to how the central bank regulates virtual currency exchanges.
Aside from banking services, blockchain technology could actually bleed into adjacent sectors such as insurance and health care according to Winston Damarillo, Chairman of fintech Amihan Global Strategies.
“We’re gonna see a massive and fast adaption of blockchain in the financial sector. But I can envision one day that my passport is on my phone, my drivers license on my phone, my land titles on my phone, my medical records on my phone, a representation of my deposits in my banks in my phone, and I can transact freely with that,” he said in a May 28 interview with Cignal TV’s One News.
He explained that it is because blockchain decentralizes know-your-customer (KYC) data, making the value owned by the user instead of the bank.
He said that with blockchain, transactions involving the transfer of value can be done peer to peer, and would not need to go through institutions like banks or middlemen — which seen to be a “far safer way” as institutions are “super susceptible to cybercrimes.”
But for now, Salvanera and Hernandez will have to cash on their pockets until such time that electronic payments can be transacted with other than online promos. “I won’t be using it that much, at least for now, as the coverage isn’t as widespread, unlike other countries. It’s not yet a necessity. I’ll still use cash,” Salvanera said.
But they do believe in fintech and how it will make people’s lives easier.
The goal for the BSP anyway to totally shift to entirely digital, but from a “cash-heavy” to a “cash-lite” society.
But how long do they really need to wait? UnionBank’s Mr. Aguda said: “probably next year.” Although UnionBank was the first bank to introduce blockchain in their operations, he welcomed other banks’ move to ride on the trend.
“Everybody claims now that they have a blockchain. But as we become successful, and the other banks will adopt it, it’s okay for us. It all helps everybody anyway,” he said. “We just have to continue going into newer technologies.”

Toward a more financially literate nation

IN A FINANCIAL capability survey implemented by the World Bank in 2014 as part of a broader engagement on enhancing financial consumer protection and financial education in the Philippines, a sample of 3,000 adults were asked to answer seven questions dealing with basic calculus and financial concepts (simple interest rates, inflation, compound interest, risk diversification and the main purpose of insurance products) to gauge their financial knowledge and basic numeracy skills.
The results were dismaying. On average, the respondents were able to answer only 3.2 out of the seven financial literacy questions correctly. And 10% of them got six questions right, and only 2% managed to get a perfect score.
“A more worrisome finding is that around a fifth of the surveyed population did not answer more than one question correctly, while still a significant proportion of respondents, one out of 10 adult Filipinos, did not appear to have a sound grasp of any of the basic concepts being tested,” The World Bank said in “Enhancing Financial Capability and Inclusion in the Philippines — A Demand-side Assessment,” which was released in 2015.
Filipino adults also performed poorly in the 2014 Global Financial Literacy Survey by Standard & Poor’s Ratings Services, in which several questions measuring four fundamental concepts for financial decision making — basic numeracy, interest compounding, inflation and risk diversification — were posed to more than 150,000 respondents in 140 countries.
To be deemed financially literate, the respondents needed to correctly answer “at least three out of the four financial concepts.” The survey found that only 25% of adult respondents in the Philippines were financially literate, a figure lower than the global average of 33%.
It’s evident from these surveys that the financial literacy of the Filipinos is lacking, and it should be a cause for great concern. “Financial literacy is a necessary life skill. The simplest human activity requires financing and life brings with it various risks. At the individual level, financial literacy, and its eventual translation into financial capability, enables us to save, prepare for the future, and manage economic/financial shocks,” Pia Bernadette Roman-Tayag, managing director of the Inclusive Finance Advocacy Office and the Financial Consumer Protection Department at Bangko Sentral ng Pilipinas (BSP), told BusinessWorld in an e-mail.
Mario A. Deriquito, President of Banco de Oro Unibank, Inc. Foundation (BDO Foundation), the corporate social responsibility arm of one of the biggest banks in the country, shares the sentiment. “Financial literacy enables people to manage their resources efficiently and responsibly, thereby ensuring a more stable future. Financially literate people have knowledge of financial products and services which enables them to make well-informed decisions,” he said in an e-mail.
Financially learned citizens with the ability to understand, select and use financial services that fit their needs can also be more effective partners of BSP in maintaining stable prices and ensuring a stronger, safer banking and payment systems and can productively contribute to the economy, Ms. Roman-Tayag noted.
Everyone needs financial education, regardless of their social status and age. But there are several groups that require a financial education tailored to their needs, and one of those groups comprises overseas Filipinos (OFs) and their beneficiaries. “OF remittances continue to provide support to the country’s economy as a major driver of domestic demand. The 2017 level of OF personal remittances accounted for 10% of GDP. Yet anecdotal evidence and general public knowledge indicate that many OF families struggle to meet their needs, when the OFs return home,” Ms. Roman-Tayag said.
The unbanked, low-income households, farmers, fisherfolk and micro, small and medium-sized enterprises are also an important financial education target. Ms. Roman-Tayag said they lack not only adequate awareness, but also appreciation and knowledge of formal financial transactions, particularly their benefits and risks. “To effectively on-board them in the formal financial system, and enable them to make prudent financial choices, they would need enhanced financial literacy and improved financial capability,” she added.
There’s one more group that needs a financial education that suits them — the youth. In the 2014 book Financial Education for Youth: The Role of Schools, the Organization for Economic Cooperation and Development notes that incorporating financial education into the formal school curriculum is one of the most efficient and fairest ways to reach a whole generation on a broad scale. “In addition, since the curriculum spans several years and can start as early as kindergarten, it is unique means to inculcate and nurture a sound financial culture and behaviors amongst future adults,” the organization adds.
To enhance the financial literacy of the Filipinos, BSP started an initiative called the Economic and Financial Learning Program (EFLP), which consists of 10 learning programs designed for specific audiences: children, college students, the working sector, investors, overseas Filipinos, and select unbanked sectors.
“We have developed about 46 learning materials, videos and brochures. We continue to share them with participants, with our partners, and on social media platforms,” Ms. Roman-Tayag said. “As of end-2017, we have conducted more than 30,000 learning programs in 79 out of 81 provinces, reaching 2.2 million participants. EFLP participants have rated the programs with an average of 4.7, with 5 as highest possible score. Based on the annual organizational scorecard of the BSP, we have always met targets in terms of program completion and participation rates.”
More recently, the central bank, the Department of Education (DepEd) and BDO Foundation joined forces to develop financial literacy materials for an estimated 24 million students and around 700,000 teaching and non-teaching personnel in more than 47,000 public schools nationwide.
“These materials, consisting of short videos, lesson plans, and discussion guides, are expected to make teaching and learning financial literacy more fun, interesting and engaging. They cover topics such as saving, investing, responsible use of credit, personal budgeting and financial management, and sharing,” Mr. Deriquito said.
“Although it is too early to talk about the project’s impact, BDO Foundation is excited about the project because of DepEd’s commitment to use the materials in regular classroom instruction and in regular teacher training programs, making its rollout rapid and wide-reaching,” he added.
The partnership forged by the three institutions can be a model for the kind of collaboration that the government and the private sector should have to better tackle the financial literacy issue. “BSP provides overall direction through its National Strategy for Financial Inclusion. BSP also contributes to the content and materials development. DepEd, on the other hand, handles the pedagogical aspect by incorporating financial literacy into the curriculum, contributing ideas into the development of the videos, developing the lesson plans and discussion guides, and actually rolling them out within the entire public school system. BDO Foundation, for its part, lends its expertise and financial resources to the project and handles overall project management,” Mr. Deriquito explained.
The National Strategy for Financial Inclusion he mentioned was launched in 2015 to optimize collective efforts toward financial inclusion in the Philippines. It provides a platform for the private sector to support the government in improving the financial literacy of the Filipinos through financial education. A tenet of the initiative is that a well-informed and adequately protected public is critical to realizing financial inclusion.
“We think that financial education, financial inclusion as well as consumer protection should be a collective responsibility. This is an issue which requires all hands on deck,” Ms. Roman-Tayag said. A hand from the media is certainly welcome.
“By simply proliferating financial education messages (e.g. prudent personal finance management), informing the public about their rights as financial consumers, and warning them against financial fraud and scam — the media can already impact the lives of Filipinos. The media may likewise take proactive roles by developing specific programs on financial literacy, for example soap operas, ads or other innovative programs that promote fin-ed messages,” Ms. Roman-Tayag said. — FATV

Weathering the storm of disruption

By Bjorn Biel M. Beltran
Special Features Writer
THE STORM of disruption that has besieged corporations and businesses throughout the decade is only growing stronger, with technology giants like Amazon, Uber, and Netflix rising from the ashes. Now, banks are on the storm’s path, with the development of blockchain technology, cryptocurrencies, and their applications threatening to render banks and other financial services obsolete.
THE THREAT OF THE BLOCKCHAIN
Blockchain, the decentralized and digital ledger system behind popular cryptocurrencies like Bitcoin and Ethereum, is changing the way people create contracts and facilitate transactions worldwide. While the applications of blockchain technology can penetrate industries from health care to logistics, the global banking industry is particularly at risk.
The New York Times explained in an article entitled, “Demystifying the Blockchain,” “The easiest and most basic way to think about the underlying technology is to think about a technology that keeps a master list of everyone who has ever interacted with it. It’s a bit of an oversimplification, but if you’ve ever used Google Docs and allowed others to share the document so they can make changes, the programs keep a list of all the changes that are made to the document and by whom.”
“Blockchain does that but in an even more secure way so that every person who ever touches the document is trusted and everyone gets a copy of all the changes made so there is never a question about what happened along the way. There aren’t multiple copies of a document and different versions — there is only one trusted document and you can keep track of everything that’s ever happened to it.”
In other words, the blockchain is eliminating the need for middlemen between transacting parties (e.g. banks and other financial services), as the power to update and check records and transactions is available via an automated, public, tamperproof system.
In the latter half of 2017, Bitcoin broke into mainstream consciousness as its value soared to an all-time high of over $19,000 per coin. Other cryptocurrencies, such as Ethereum, Litecoin, and Stellar Lumens, rode on the coattails of Bitcoin’s popularity, seeing similar spikes in prices as investors and early adopters were caught in a speculative frenzy before they decreased in value in early 2018.
THE RISKS OF DISRUPTIVE TECHNOLOGY
Rolando R. Avante, chief executive officer and President of the Philippine Business Bank (PBB), believes that technology like blockchain and cryptocurrencies have emerged only because there was a need among consumers that the modern system of banking has failed to address.
“Blockchain and cryptocurrencies have come of late because they answer some of the restrictions that consumers are seeing in the banking system,” he said in an interview.
As society progresses, technologically and culturally, Mr. Avante noted, more will be demanded of the established institutions due to the changing needs of the times, and more interest will fall on such developments. For banks to adapt, they must be receptive to those needs.
“Banks always have to be mindful of what it takes to remain relevant to its customer base,” Mr. Avante said.
“More and more you have to be able to deliver to your customers what they need as far as products go. That is how we will be able to be competitive as far as disruption goes.”
As for blockchain technology replacing the global banking institution, Mr. Avante isn’t worried. Due to the decentralized, and largely unregulated, nature of cryptocurrency, it will be some time before a successful one manages to displace a system as deeply rooted as banking.
“The thing that people or customers will have to understand is that there are inherent risks as well in using these products. The problem with it is since it is unregulated, there is the question of who you run after to be responsible when something goes wrong,” he said.
“Since there is no governing agency, either globally or locally that is running after them, then you are very prone to either hacking or a glitch in these types of operations.”
Such lapses in security are not uncommon. Just this January, in one of the biggest heists recorded in history, hackers successfully broke into the Japanese cryptocurrency exchange Coincheck, Inc., making off with around half a billion dollars in digital tokens.
In 2014, hackers had infiltrated the Mt. Gox exchange, taking around 850,000 bitcoin, worth $460 million at the time. Other smaller hacks and glitches have occurred over the years, such as the attacks on the Bitfinex exchange and the NiceHash cryptocurrency mining service.
THE OPPORTUNITY
Seeing the changing world Mona Lisa B. de la Cruz, chief executive officer of The Insular Life Assurance Co., Ltd., has taken matters into her own hands. The insurance industry, which is a field that deals primarily in trust, and blockchain, which introduces a way to enhance trust between parties, are two things that are predestined to interact.
But for now, Insular Life is investing into digital technology to improve its customer experience and sales distribution. The company implemented digital transformation initiatives in 2017 that included the digitization of its processes with the use of Robotic Process Automation (RPA), a process which allows faster deployment of programs to automate repetitive and resource-intensive processes.
“Automation of these repetitive, mundane tasks is critical for enterprises to gain higher efficiency, lower costs and ensure better user experience,” Ms. De la Cruz said in an interview.
Insular Life also upgraded its customer portal with a better interface, and a mobile-first design to be compliant with user experience design best practices. The company strengthened its online capabilities, allowing policyholders to withdraw and conduct Variable Unit-Linked fund transactions online, along with a full e-commerce platform, offering its first online product, Prime Care, that provides funds for medical treatment of dread diseases.
“In addition to these exciting initiatives, Insular Life remains the only insurance company in the country that offers a fully automated, end-to-end sales process which includes automated underwriting. Policyholders can fill out forms, choose their desired product, undergo underwriting and receive decisions on applications, all online, in just 30 minutes. This fully automated sales process will also give revised quotations in case the applicant is found to be substandard,” Ms. de la Cruz said.
On the banking side, Mr. Avante is confident in the ability of the country’s central bank to adapt to the transforming landscape of the global banking industry and reinforce measures to protect the local system. Not that they are complacent in this regard.
“You don’t just look at things in the Philippines,” he said. “There are things happening in the global banking industry to which the local banks have to keep at pace with.”
The executive revealed that PBB is in the process of upgrading its core banking system to better address customer demands and future-proof the company’s business. The objective is to create a solid foundation from which future modules, be it mobile banking, data analytics, or even blockchain technology, could be installed.
“At the end of the day, that will be our foundation of where we can add all these products, services, and innovations,” Mr. Avante said.
An innovation of particular interest to PBB is a more robust customer database, from which the lender can serve its customers in a deeper and more enriching manner, whether it is to follow customers up on loan payments, check on a particular customer’s credit standing, or offer them relevant, targeted deals.
“That’s a simple thing, but it creates a lot of impact to a customer. They will think, ‘I’m in good care here,’ Which is good because you don’t know if the small accounts you are holding on to now will be one of your top ten depositors in a branch in the future,” Mr. Avante said.
He added that when you have a robust system capable of giving you specific information about a customer, you can make business decisions faster and more accurate, and provide a better quality of service for your consumers. Used in this way, data truly is the new gold.
PBB has been investing millions of pesos into the new system for the better part of two or three years now. They expect it to be up and running either later this year or early in the next.
DISRUPT OR BE DISRUPTED
Mr. Avante knows that such drastic investments are not available to everyone, and that in challenging times, it is the smaller companies that pay the price. More often than not, he noted, that the bigger, more established players in an industry have enough influence and capital to weather the storm of disruption.
“One noticeable part about technology is that it doesn’t come cheap. You have to really allocate the capital. You have to make investments for it,” he said.
Not only does a business have to pay for the hardware and software capabilities necessary to adapt to changes in the landscape, he pointed out, one also has to consider the complementary human support needed to maintain it. Especially since the rapid pace of technological development renders cutting edge tech obsolete in a matter of two to three years.
Whether it’s negotiating with systems providers or opt for consolidation, underdog banks must find ways to get ahead of the disruption before it fully sweeps over the industry. Be caught complacent, and you will be left behind.
“The challenge that is there is for everybody to continue to develop and reengineer himself,” Mr. Avante said.
Ms. de la Cruz added, “We recognize that the financial services industry is now at a tipping point: either disrupt or get disrupted.”

What’s next for bitcoin?

LAST YEAR, Bitcoin led a motley pack of so-called cryptocurrencies in one of the great booms in market history, soaring over 2,000% to its peak. Since then, it’s led an epic bust that rivals the dot-com era stock market collapse. But there are still plenty of true believers. And as the dust settles, investors and regulators find themselves still grappling with questions first raised when Bitcoin broke into public consciousness five years ago: What exactly is it? How do imitators like Ethereum, Ripple’s XRP and Bitcoin Cash work? Should I buy it? Where do cryptocurrencies fit into the future of money? Here’s a guide for those feeling at sea in these turbulent digital waters.
1. WHAT’S BEEN HAPPENING?
The total market value of all traded cryptocurrencies exploded late last year to peak at about $800 billion in January by one count. Four months later, though, the value of crypto-assets had plunged by about two-thirds, as regulators began to crack down and fear of big losses began to replace fear of missing out. By late June, Bitcoin had fallen by 70% — close to the 78% fall of the Nasdaq Composite Index’s drop when the dot-com bubble burst — while the worth of hundreds of other virtual coins fell close to zero. Even so, the total market value of traded cryptocurrencies still rested above $250 billion, many multiples of what it was a few years ago.
2. IS BITCOIN MONEY?
In a way, yes, though it’s not necessarily a useful form of it. It’s possible to buy or sell some things with Bitcoin but very few people do. Extreme volatility is perhaps the biggest argument against treating cryptocurrencies as you would the dollar or the euro. The hallmark of a reliable currency is that it provides a stable store of value. You wouldn’t want to spend Bitcoin on groceries today if you thought its value might soar tomorrow, or take your salary in Bitcoin if you thought it might plunge.
3. SO WHAT IS IT?
Born out of the bitterness that followed the 2008 financial crisis, Bitcoin and its imitators aren’t bills or coins printed or policed by a government or bank. They’re electronic assets created and monitored by a community of users acting in a decentralized way, following protocols set down by the person or persons who dreamed them up. The “crypto” in the name refers to the encryption techniques used by so-called Bitcoin miners. And all the new currencies revolve around what’s seen as Bitcoin’s real innovation — blockchain, a publicly visible, largely anonymous online ledger that records the calculations miners perform to verify transactions without the need for a central authority.
4. WHY ARE SO MANY PEOPLE DOWN ON BITCOIN?
You mean, why did legendary investor Warren Buffett call it “rat poison squared”? There’s a long list of reasons. Besides the massive price swings, Bitcoin and other cryptocurrencies have been connected with scams, money laundering, tax evasion, cyberthefts, exchange outages, excessive speculation and more. Risks like these may have been easier for regulators to overlook when Bitcoin and its peers sat on the far fringes of finance, but they are moving ever closer to the mainstream. The stakes are much higher now that mom-and-pop investors and Wall Street banks alike are piling in.
5. IS ANYONE OVERSEEING THIS AREA OF FINANCE?
A wide range of regulators are trying to get a handle on cryptocurrencies. Turns out there’s little agreement about what they fundamentally are: currencies, commodities, securities or something entirely new. Thus you’ll see them called crypto-assets, digital tokens, coins or just “crypto.”
6. HOW ARE CRYPTO-ASSETS LIKE COMMODITIES?
The vision behind Bitcoin laid out in a 2008 pseudonymous manifesto promised that no more than 21 million will ever be created. That means it’s sometimes compared with scarce commodities such as gold, whose value is determined solely by what people are willing to pay for it. Crypto-assets have become popular in places where hyperinflation erodes the buying power of the local currency (think Zimbabwe), or where sanctions block purchases (think Venezuela and North Korea).
7. HOW ARE THEY LIKE SECURITIES?
There’s an argument that some crypto-assets have the same characteristics as stocks, such as a share of ownership in a common endeavor and the expectation of making a profit from work done by a company. Much of the focus is on new coins or tokens offered by start-ups through so-called initial coin offerings, or ICOs. While they take different forms, ICOs let companies bypass the venture capital process by selling coins instead of shares. In some cases, the founders say coin buyers are prepaying to use a service that the company will build. In the US, the Securities and Exchange Commission has opened a broad probe into whether entities running ICOs are violating its rules by offering what are really securities, although a top SEC official said that neither Bitcoin nor Etherereum fell into that category. China has banned ICOs entirely. That didn’t stop them from raising more than $10.5 billion worldwide through the first half of 2018.
8. HOW ARE REGULATORS CLAMPING DOWN?
Their approaches have run the gamut, from an exchange-licensing regime in Japan that was recently tightened to a largely hands-off system in Switzerland, though the anonymous and borderless nature of many digital coins makes them tough to control. China, once the world’s most active Bitcoin market, banned crypto-asset exchanges in 2017 and blocked access to overseas trading platforms. The crackdown came during government campaigns to stop money from leaving the country and to reduce financial risk. Most countries, notably the US, have not yet formulated a comprehensive regulatory strategy. But US prosecutors are investigating whether traders have been manipulating the price of digital currencies.
9. HOW CAN I BUY BITCOIN?
There are a bunch of ways, all with different risks. Individuals can buy crypto-assets directly from online exchanges that will trade them for regular currencies like the dollar, the euro or the yen. Most of the exchanges will offer to hold the asset for you in a digital “wallet,” although an alarming number of exchanges have been hacked. You can also hold the asset for yourself, in a digital wallet or in so-called cold storage: for instance, a thumb drive disconnected from the internet. Since December 2017, investors can place a wager on Bitcoin — betting it will either rise or fall — without having to own it directly, via futures contracts traded on two big US exchanges.
10. WHAT’S WALL STREET’S APPROACH?
Until recently, it mostly kept its distance. Now there’s lots of interest if not yet much action. Lenders including JPMorgan, Bank of America and Citigroup have barred customers from using their credit cards to buy cryptocurrencies to avoid the risk associated with these transactions. But Goldman Sachs Group, Inc. planned to begin trading Bitcoin futures on behalf of customers. And everybody in finance is at least dabbling in blockchain, which is seen as an innovative way to handle transactions that could potentially upend a wide range of industries.
11. WHY ARE THERE SO MANY DIGITAL COINS?
There are thousands of Bitcoin rivals, and it’s not clear how many of them are going to prove either legal or useful. Some were developed to overcome what their creators saw as flaws in Bitcoin, such as slow transaction times or high fees. Some of them were outright scams. Die-hard fans of newer currencies think they’ll eventually overtake their bigger cousin. The largest rival is Ethereum, which has a total market value half the size of Bitcoin. These so-called alt-coins are certainly getting more attention: By mid 2018 they accounted for more than half of all the money in crypto-assets, compared with less than a fifth at the start of 2017.
12. WHO ARE THE CRYPTO TRUE BELIEVERS?
Here’s a short list of enthusiasts: Teenagers and hackers drawn by a disdain for authority and the libertarian aspirations behind Bitcoin’s creation. Technology geeks who believe they’re disrupting the marketplace and getting in early on the next chapter in the history of money. Financial firms and central banks that think something important will come out of all this even if Bitcoin withers. And there are also plenty of investors who aren’t true believers but who hope to find one to sell their holdings to if crypto prices soar again. — Bloomberg

‘This is not a passing fad’: CFA exam adds crypto, blockchain topics

IT MIGHT BE the definitive sign that cryptocurrencies have arrived on Wall Street.
CFA Institute, whose grueling three-level program has helped train more than 150,000 financial professionals, is adding topics on cryptocurrencies and blockchain to its Level I and II curriculums for the first time next year. Material for the 2019 exams will be released in August, giving candidates their first opportunity to start logging a recommended 300 hours of study time.
CFA added the topics, part of a new reading called Fintech in Investment Management, after industry participants showed surging interest in surveys and focus groups. The worlds of finance and crypto have become increasingly intertwined after last year’s Bitcoin boom, with regulated futures now trading in Chicago, blue-chip firms like Goldman Sachs Group, Inc. dabbling in digital assets, and scores of Wall Streeters joining crypto-related start-ups.
While digital coins have tumbled in 2018 and the real-world impact of blockchain ventures has thus far been limited, some observers say the technology could ultimately transform swathes of the global financial system.
“We saw the field advancing more quickly than other fields and we also saw it as more durable,” said Stephen Horan, managing director for general education and curriculum at CFA Institute in Charlottesville, Virginia. “This is not a passing fad.”
The CFA material on crypto and blockchain will appear alongside other fintech subjects including artificial intelligence, machine learning, big data and automated trading. More crypto topics, such as the intersection of virtual currencies and economics, may eventually be added to the curriculum, Horan said.
“It will be beneficial for us, since there’s been a huge expansion and adoption of crypto in our investment universe,” said Kayden Lee, 27, a financial economics student at Columbia University who took the CFA Level I exam in June and is interning as a fund analyst in Singapore during his summer break.
“But more importantly the focus is on fintech and blockchain,” Lee said. “How it works to improve, unravel or even disrupt certain sectors.”
The new topics will also make an appearance in the CFA readings on professional ethics, an area that some say is lacking in the crypto world. Many virtual currency projects operate in a legal gray zone, while digital-asset trading venues and initial coin offerings are rife with examples of fraud, market manipulation, money laundering and theft. Bitcoin, the most popular cryptocurrency, has lost more than half its value this year amid growing regulatory scrutiny and a series of exchange hacks.
A record 227,031 people in 91 countries and territories registered to take CFA exams in June, seeking a better understanding of finance, improved job prospects or some combination of the two. A majority of the candidates came from Asia, which also happens to be where much of the world’s virtual currency trading takes place. About 45% of Bitcoin transactions are paired against the Japanese yen, according to CryptoCompare.com, while Korean crypto exchanges are some of the world’s largest.
It’s positive that organizations like CFA are drawing attention to the space, said Darius Sit, a former foreign exchange and bond trader at BNP Paribas SA who’s now managing partner of cryptocurrency trading firm QCP Capital Pte in Singapore. “More education is always good.” — Bloomberg

Bitcoin looks more like gold than a currency

By Noah Smith
IN THE SEVEN MONTHS since Bitcoin’s price peaked, it has fallen by about two-thirds. But it’s still almost three times more valuable than it was a year ago.
So what does the future hold for the world’s first and still most famous cryptocurrency? I see three basic scenarios:
No. 1. Bitcoin Triumph: Bitcoin replaces the dollar (and probably other fiat currencies as well) as the economy’s main unit of exchange. People buy pizzas, finance their mortgages and pay their rent in Bitcoin.
No. 2. Bitcoin as Gold: Fiat currency remains the main unit of exchange everywhere except in a few extremely dysfunctional economies like Venezuela’s. But Bitcoin’s market capitalization remains substantial, and it rises in value over time, occasionally experiencing large bubbles and crashes.
No. 3. Bitcoin Bust: Bitcoin is abandoned, crashing relative to the dollar and never being useful as a payment method for daily necessities.
One can observe which of these scenarios the world is moving toward by keeping track of two prices: the exchange rate of Bitcoin against the dollar (pictured above), and the dollar inflation rate, which measures the exchange rate of the dollar against a basket of goods and services. If Bitcoin’s price plunges and approaches zero, it’s a clear sign the third scenario is underway. If the dollar crashes against both Bitcoin and real goods and services — that is, if Bitcoin and inflation both go to the moon — it indicates that Bitcoin Triumph is happening. And if Bitcoin rises against the dollar but inflation stays low, it means the middle scenario, Bitcoin as Gold, is in effect.
I have long believed in the middle scenario. Since the total number of Bitcoins that can be created is finite, the currency is inherently deflationary, meaning it has a positive expected return, like gold. Finance theory implies that an asset with a high expected rate of return should also be volatile, which makes it not very useful as money. No one wants to see the value of their paycheck get cut in half between payday and grocery day. But it also seems unlikely that interest in Bitcoin will ever die out, especially given its usefulness in the black-market economy. So my prediction is that Bitcoin will stick around, experiencing repeated bubbles and busts, but slowly gaining in value. That is why I personally still own some Bitcoin.
So far, the Bitcoin as Gold scenario has been borne out by the data. As pictured above, Bitcoin has risen in price even after taking the recent bubble into account. But inflation has been low and steady, showing that people are not abandoning fiat currency either.
So far, this looks very much like gold, which has risen in value despite experiencing a bubble and bust in the early 2010s.
But Bitcoin is only superficially similar to gold. There are powerful arguments for the Bitcoin Bust scenario, in which the cryptocurrency is abandoned. One such argument is made by University of Chicago Booth School of Business economist Eric Budish in a new working paper entitled “The Economic Limits of Bitcoin and the Blockchain.”
All money works via trust — you have to trust that the person paying you in a transaction won’t send you fake money, or somehow take the money back after you give them the goods. Banks, which certify fiat money transactions, have built up a large stock of trust over time, so each new transaction is very cheap to perform — to pay someone a dollar, you just have a widely trusted bank mark your account down by $1, and the other person’s up by $1, and you trust that there will be no funny business involved. But Bitcoin runs on a decentralized network, so there’s no trusted bank — in other words, trust has to be reestablished each time there’s a transaction. The innovation of the blockchain represents a way of doing this via a distributed network of competing players, who get a reward for certifying the transaction faithfully.
But Mr. Budish notes that reestablishing trust every time there’s a transaction can get very expensive. If you devote a huge amount of computing power to dominating the blockchain, you can create fake Bitcoin transactions, thus stealing things from people without paying them. Mr. Budish shows that in order to prevent this from happening, the payoff for the blockchain players has to be high relative to the value of the attack. In other words, the more there is to gain from an attack, the more each Bitcoin transaction costs.
The value of using a Bitcoin attack to steal things is related to the size of the largest Bitcoin transaction you can make, so this means that in order to keep Bitcoin usage costs low, transactions have to be kept small — which makes paying for things cumbersome and slow.
Even worse, you can attack Bitcoin in order to sabotage and destroy it — perhaps so that your own cryptocurrency or fiat currency can gain popularity in its stead. Mr. Budish conjectures that the value of this kind of sabotage could potentially be enormous — comparable, in fact, to the total value of Bitcoins in existence.
And if he’s right, it means that Bitcoin as a whole can never get very valuable. If it does, it either becomes way too expensive to maintain (because it consumes electricity), or it becomes vulnerable to sabotage by a rival. If Mr. Budish is right, it means that Bitcoin’s total value has an upper limit. And once people realize that, they’ll abandon the cryptocurrency, leading to the Bitcoin Bust scenario.
So far, Mr. Budish’s apocalyptic scenario hasn’t come to pass, even though Bitcoin’s market capitalization briefly surged above $300 billion in late 2017. So the danger seems remote for now. But if Bitcoin is going to replace fiat money, its market value will have to reach into the tens of trillions of dollars — more than 100 times higher than anything it has attained so far. The weakness Budish has identified — the inherent cost of repeatedly reestablishing trust under constant thread of sabotage — may make Bitcoin economically unviable. If so, either another cryptocurrency will take its place, or fiat money may continue its reign as the world’s dominant monetary system. — Bloomberg
 
This article does not necessarily reflect the opinion of the editorial board or Bloomberg LP and its owners.

Ride: QuickTake Q&AMaking sense of bitcoin and its wild price

THE INITIAL PRICE of bitcoin, set in 2010, was less than 1 cent. Now it’s crossed $19,000. Once seen as the province of nerds, libertarians and drug dealers, bitcoin these days draws millions of dollars from hedge funds. In its latest step toward widespread acceptance, futures trading in bitcoin has begun on two of the largest US exchanges. The recent price surge may be a bubble. Or it could be a belated recognition by the broader financial community that so-called cryptocurrencies — digital forms of money — are going mainstream.
It might be time to nail down what a bitcoin is, and why its price has been going through the roof.
1. WHAT EXACTLY IS BITCOIN?
It’s a form of money that’s remarkable for what it’s not: It’s not currency you can hold in your hand. It’s not recognized by most Main Street stores. It’s not issued or backed by a national government. At their core, bitcoin and its imitators are sets of software protocols in a way that makes it hard to counterfeit or re-use tokens. A bitcoin has value only to the extent that its users agree that it does.
2. WHERE DID THE BITCOIN SYSTEM COME FROM?
The original software was laid out in a white paper in 2008 by a person or group of people using the pseudonym Satoshi Nakamoto, whose identity remains unknown, despite several efforts to assign or claim credit. Online fantasy games had long used virtual currencies.
The key idea behind bitcoin was the blockchain — a publicly visible, largely anonymous online ledger that records bitcoin transactions.
3. HOW DOES THAT WORK?
Think about what happens if you make an online transfer using a bank. It verifies that you have the funds, subtracts that amount from one spot in a giant database it maintains of accounts and balances, and credits it in another. You can see the result if you log on to your account but the transaction is under the bank’s control. You’re trusting the bank to remove the right amount of money, and the bank is also making sure you can’t spend that money again. The blockchain is a database that performs those tracking functions — but without the bank or any other central authority.
4. WHO PERFORMS THE BANK FUNCTION FOR BITCOIN?
It’s done by consensus on a decentralized network. Bitcoin transactions can be made through sites offering electronic “wallets” that upload the data to the network. New transactions are bundled together into a batch and broadcast to the network for verification by so-called bitcoin miners.
5. WHO GETS TO BE A MINER?
Anybody, so long as you have really fast computers, a lot of electricity and a desire to solve puzzles. The transaction data in each batch is encrypted by a formula that can be unlocked only through trial-and-error guessing on a massive scale. The miners put large-scale computing power to work as they compete to be the first to solve it. If a miner’s answer is verified by others, the data is added to a linked chain of blocks of data and the miner is rewarded with newly issued bitcoin.
6. HOW DOES THE SYSTEM PREVENT CHEATING?
Because every block contains data linking to earlier blocks, an attempt to spend the same bitcoin twice would mean revising many links in the chain. Plus, as miners compete, they verify each other’s work each step of the way.
7. WASN’T BITCOIN USED BY DRUG DEALERS?
Yes, back when its primary appeal was its relative anonymity. It was, and still is, used by websites peddling everything from arms to drugs to paid hits. One such $1.2-billion marketplace, Silk Road, was shut down by federal agents in 2013. But others soon took its place. Joseph Stiglitz, a Nobel laureate in economics, said recently That bitcoin “ought to be outlawed” because it’s designed to evade regulation and “doesn’t serve any socially useful function.”
8. WHAT CHANGED?
Bitcoin’s reputation has improved, partly because there are fewer large-scale thefts like the one in 2014 in which bitcoins were stolen from a bitcoin exchange called Mt. Gox. (Security has improved, but it’s still an issue.) And many technology and financial firms grew interested in blockchain as an idea separate from bitcoin.
9. WHAT IS BLOCKCHAIN’S APPEAL?
Enthusiasts see it as a new way of doing all sorts of business. Costs could be lower without a central middleman doing the work of keeping track of transactions, and charging for it. Banks and stock exchanges have invested heavily in developing blockchain technology, while retailers like Wal-Mart Stores, Inc. are experimenting with using blockchain for ensuring food safety. Central banks are even speculating about issuing blockchain-based official currencies. And other forms of blockchain emerged, often using their own cryptocurrencies to facilitate transactions. The most prominent is the etherium blockchain, sometimes described as a platform for so-called smart contracts.
10. WHY HASN’T THE COMPETITION HURT BITCOIN?
As the number of cryptocurrencies and tokens multiply — they now reach into the thousands — bitcoin remains the best-known, time-tested and valuable. That’s led to it being viewed by some as the most predictable venue for people wanting to bet on blockchain’s exponential growth.
11. WHAT EXPLAINS THE SURGE IN BITCOIN’S PRICE?
New investors, and expectations of many more to follow, has increased the price of a bitcoin more than 16-fold so far this year. The last spurt may have been driven by the news that futures trading was in the offing. Cboe Global Markets, Inc. began trading futures contracts tied to bitcoin on Dec. 10, and CME Group, Inc. followed suit on the 17th, while Nasdaq plans to start next year. The ability to trade on bitcoin’s price without owning it — and to bet that its price will fall — is seen as expanding bitcoin’s appeal to investors. The fact that bitcoin’s software guarantees that there will be a finite supply has added to the fear of missing out for some investors. Coinbase, a bitcoin exchange, was overwhelmed by two to three times its normal traffic on Nov. 29, when bitcoin’s price soared past $11,000.00, making its service temporarily unavailable to some users. New crypto-focused hedge funds are opening up weekly, and already surpass 100. Most of them invest at least part of their funds in bitcoin.
12. IS THIS A BUBBLE?
Possibly. Some people, most notably JPMorgan Chase & Co. Jamie Dimon, call bitcoin a “fraud.” Yet his own bank is considering offering bitcoin futures to clients. Fund manager Mike Novogratz calls cryptocurrencies “the biggest bubble of our lifetimes,” and yet he is starting a $500-million fund to invest in them. Depending on whom you talk to, bitcoin’s value could double again — or it could go down to zero.
13. HOW CAN I BUY BITCOIN OR INVEST IN IT?
There are a bunch of ways, all with different risks. People can buy the coins directly from exchanges like Coinbase. Accredited investors can also invest in vehicles like the Bitcoin Investment Trust, which tracks bitcoin’s price. Now investors can buy or sell bitcoin futures, and soon may be able to buy bitcoin exchange-traded funds, once regulators feel comfortable with the idea. But be warned: Even plenty of people who believe in bitcoin’s future think some wild rides lie ahead. As if in proof, the Nov. 29 surge to over $11,000 was followed by a 20% drop. And yes, you can bet on a crash. — Bloomberg

Outsmarting online fraudsters at their own game

By Melissa Luz T. Lopez
Senior Reporter
LIKE MOST INDUSTRIES, the banking sector has been left with no other choice but to follow their clients onto the digital space.
It’s well and good to offer electronic banking solutions with the promise of a seamless and more convenient user experience, but protecting people’s money and personal data has proven to be all the more challenging once mounted online.

Just as bank branches are embedded with several layers of protection — from shockproof steel vaults, time-activated locks, surveillance cameras, and security guards — transactions in the digital space also need similar, if not heavier security protocols.

Banks have been shaken up by the glaring need to go digital to suit changing consumer demands, especially in the face of stiff competition from nonbank firms offering new channels outside the traditional brick-and-mortar system. After all, the tech-savvy millennial market in the Philippines prefers to go paperless rather than face the laborious process of filling up forms and submitting printed documents.
Banks had to act fast before these financial technology firms beat them at their own game — it was a “digitize or perish” scenario as one banker put it. As a result, banks are pouring billions of pesos into setting up their cloud-based database systems, online and mobile banking channels for retail customers, and digital clearing platforms.
Just as bank branches are embedded with several layers of protection — from shockproof steel vaults, time-activated locks, surveillance cameras, and security guards — transactions in the digital space also need similar, if not heavier security protocols.
DO THE BASICS
While setting up these cyber firewalls appears to be a daunting task, an expert said financial firms (or even businesses in general) need to make sure that basic lines of defense are in place in order to deter digital crimes.
“We need the new hammer that will hit these new nails…There are some really basic concepts that we’ve known for a very long time that we’re just not doing. If we did those, we’d be in a better place,” Brendan Laws, director for Solutions Architecture at Secureworks, Inc., said in an interview.
The American technology and cybersecurity firm said among the most common ways to steal client data is via e-mail phishing, where users are duped into giving their private information through fake websites sent and shared online.
“When we are in a situation where there’s always a new threat, if we’re always looking for a new space or tool to solve that problem while we ignore doing some very basic general hygiene items, we’re not putting ourselves in a good position,” Mr. Laws added.
He noted that among the “basic” security details which firms often overlook include the use of two-factor authentication to validate a person’s online identity: “Implementing that one simple thing removes a whole bunch of the new threats that are simply trying to get access to your information.”
The same measure has also been prescribed by the Bangko Sentral ng Pilipinas (BSP) for financial firms. Since September 2017, the central bank has required all banks and credit card issuers to put in place a multi-factor authentication (MFA) system for online transactions.
The more stringent security controls are expected to deter fraudsters from stealing money and private data. Among the MFA options include using a password or personal identification number; presenting a payment card or a one-time password sent via text message; and using a fingerprint or retina scan.
The BSP has also stood firm on its June 30 deadline that requires all card-issuing companies to shift to using microchip-embedded cards and veer away from the magnetic stripe variants, with the former seen to quash skimming attempts where thieves copy a person’s bank details and drain accounts without the owner’s knowledge.
The central bank set minimum standards on managing information technology risks in 2013, with the rules regularly updated to address particular stress points. The BSP went as far as requiring banks with “complex” IT systems to put up 24/7 security operations centers to monitor and foil any attacks. In turn, all lenders need to install baseline security standards for both their back-end systems and branches.
The BSP has always been lobbying for constant vigilance as banks and even regulators cannot afford to be vulnerable to such risks. The neighboring Bank Negara Malaysia foiled a cyber attack back in March, which had the local regulator reminding Philippine banks to be “extra careful” in handling wire transfer requests.
In 2016, a Philippine lender was used as conduit by thieves who stole $81 million from the Bangladesh central bank, as Dhaka’s internal system was reportedly hacked to send payment instructions from their account at the United States Federal Reserve.
The 2018 Cyberthreat Defense Report pointed out that human error is often the root of digital breaches, with the lack of skilled personnel and low security awareness preventing them from identifying cyber attacks as they come.
IP Converge Data Services, Inc. said offices need to instill a “cybersecurity culture” which means taking simple but proactive steps. These include training employees in using long and strong passwords (which uses a mix of uppercase letters, lowercase letters, symbols, numbers); recognizing and avoiding suspicious e-mails and website links; and limiting the installation of computer programs and data, to name a few.
TECH FOR TECH
The very allure of using digital channels is ease of access, which is also the exact feature which cyber criminals are looking to exploit. However, it turns out that online fraudsters can be outsmarted at their own game.
Scott Zoldi, chief analytics officer at global credit scorer FICO, said there are “broad options” for banks and other firms to detect fraud via computer-aided behavioral analytics, particularly to block dirty money transactions.
“By bringing artificial intelligence (AI) in there, we have a model that’s not going to be dependent on well-known rules and that allows new cases to be identified, it allows false positives to be reduced,” Mr. Zoldi said in a phone interview. “That will change the landscape with respect to making it harder for money launderers to commit their crimes.”
The good news is that the Philippines is roughly in the middle of the pack compared to its peers in adopting such firewalls.
“The Philippines is not behind, they are leveraging machine learning models, credit risk scores, automation… As I look at it across Asia, I would think the Philippines is above average for sure,” Mr. Zoldi added.
The BSP has also revealed that it is exploring the use of AI in doing its own regulatory work. BSP Deputy Governor Chuchi G. Fonacier said the so-called “RegTech” eyed for rollout entails the collection of industry data by way of electronic submissions for faster and more efficient information sharing. Chatbots are also being eyed for the processing of consumer complaints.
Ultimately, the goal is to bring more Filipinos into the formal financial system while keeping them out of the radar of thieves and scammers.

The country’s centralized public credit registry, banks and data privacy

By Karl Angelo N. Vidal
Reporter
IN MAY, S&P Global Ratings upgraded its risk assessment on the Philippine banking industry, uplifting the country’s Banking Industry Country Risk Assessment (BICRA) score to “6” from the previous “7.” S&P uses its BICRA framework to evaluate and compare global banking systems. Scoring is done on a one-to-10 scale, with one being the best score, signifying lowest risks.
The global debt watcher cited that the state-led Credit Information Corp. (CIC), the country’s centralized public credit registry, will strengthen the underwriting standards in the consumer lending segment which will lower the banks’ nonperforming loans (NPLs) and improve transparency.
“Better data availability of credit history is positive for this segment where credit quality has historically been constrained by lack of information,” S&P said in a May 14 report, adding that clarity on creditworthiness should also foster risk-based pricing.
Enacted in 2008, Republic Act No. 9510 or the Credit Information System Act mandates the establishment of a comprehensive and centralized credit information system, with CIC tasked to consolidate the data.
The law also states that submitting entities or lenders such as banks, insurers, cooperatives and state pension funds are required to provide all credit data of their borrowers in their database to the CIC.
In an interview, CIC President and CEO Jaime P. Garchitorena said that having a centralized credit information system is “beneficial.”
“It is beneficial because the more you know your client, you will only lend him what he can afford to pay so it is less likely he is to default,” Mr. Garchitorena told BusinessWorld last June 21.
ROUGH START
The concept of a credit registry, Mr. Garchitorena said, is not new in the Philippines. In the 1980s, the government issued a letter of instructions mandating the central bank to form Credit Information Bureau, Inc. (CIBI).
“The only fail point in that old presidential decree is that it did not require lenders to send contribution to then-CIBI. Suffice to say, that didn’t work out very well and at some point in the near past, CIBI became a private organization,” he noted.
The need to establish a centralized credit registry resurfaced when a crisis in the United States on subprime mortgage in 2007 developed into a global financial crisis.
“It became very apparent, at least in the Asia region, that nobody had any credit bureaus. Or if they did, it was not robust enough. So in the Philippines, the law was passed in 2008 and the [implementing rules and regulations] was passed in 2009,” told Mr. Garchitorena, adding that the CIC became dormant for nearly three years.
“The CIC remained largely inactive for about three years until about late 2011 when the Aquino government decided to revitalize it by putting a new board, which I was part of.”
The CIC started collecting data from submitting entities in 2015 when it got the bid for its credit information system.
However, the national credit registry had — and is having — a hard time in collating the credit information as some financial institutions fail to adhere with data formatting as well as update and correct loans which were already paid or resolved.
“There was even a time when we experienced these submitting entities or banks coming here with the boxes [telling us] that they will submit the data. Or even floppy disks,” CIC Senior Vice-President Aileen L. Amor-Bautista quipped.
BIGGER MARKET, LOWER NPLS
“A lender has normally three goals,” Mr. Garchitorena said. “Lower NPLs, expand their market, lend their existing market more within specific risk tolerances. The CIC hopes to be able to assist them in all of those three.”
For one, the credit data collated by the CIC can be used by banks to mitigate NPLs or bad loans.
“Banks can make sure that whatever their institutional policies are on risks, whether they have a high or low risk appetite, they can properly contextualize prior to giving them a loan,” he said. “Banks can automatically make sure that their overall portfolio of risk is kept at a reasonable level.”
Mr. Garchitorena also noted that aside from lowering their NPL ratios, banks can also assess their clients across various risk levels.
“It’s not always about managing your NPLs because it just means no one is defaulting in the best case. It should be a matter of managing higher-risk individuals by using data and also making money off the volume of transactions from lower-risk individuals,” noting that a centralized credit information system will also reduce prejudice-based lending practices.
Apart from this, banks and other financial firms can lend more money to its existing clients and extend its lending services to more customers.
“It is possible to use the risk management system that the CIC data will provide to increase the benefits to your lenders, whether that results in larger credit limits or progressively lower interest rates,” CIC president added.
Accessing the credit information system can also expedite the lending process, enabling accessing entities to grant loans anytime.
“In the current mode of investigation prior to lending, it can take anywhere from hours to days to months for a loan to be approved, and it only runs from 9 a.m. to 5 p.m. Since the database is automated, 24/7 lending is a possibility.”
‘WORKS BOTH WAYS’
The banking community, meanwhile, is receptive of the initiatives of the CIC, saying that a repository of credit information will benefit not only the banks but the borrowing public as well.
“This is for the good of the whole banking industry,” Asia United Bank President Manuel A. Gomez said in a press briefing on June 22. “[W]e are pushing for the establishment of this credit bureau for the benefit really of not only the banks but the consumers as well.”
For Gregorio B. Anonas III, president of Chamber of Thrift Banks, the credit information system will help address the rising NPLs of thrift lenders.
“Yes, definitely, but it is worth looking at the growth of loans and not just the absolute amount so it’s relative,” Mr. Anonas said in a June 1 text message.
Despite being beneficial for the banking industry in general, Rizal Commercial Banking Corp. President and CEO Gil A. Buenaventura said that banks are also obliged to share their client information which could pose threat.
“At the same time, you’re committed to share whatever you have to that national credit system, which could also be a threat. It works both ways, but the net result I think is beneficial because that’s really one way to increase your customer base,” Mr. Buenaventura said in a round table discussion on June 25.
SECURITY A PRIORITY
Amid the escalating cyberthreat environment, the CIC said it is making sure the credit data collated will not be placed in the wrong hands.
CIC’s Mr. Garchitorena said their information technology unit is one of the biggest departments in the state-led firm. It also gets the biggest funding.
“The security policies that we implement, including vulnerability assessment and penetration testing, exceeds that of normal corporations,”Mr. Garchitorena said, adding that the government mandates the state-led firm to practice “extraordinary diligence” when it comes to securing data.
“Extraordinary means something — if a bank does this, then we have to do more. So whatever the current standards are, there’s tendency to expect more from the CIC.”
In fact, the CIC pushed back the date of going live to make sure that the information is indeed secure.
“In all my interviews, I’m very careful to couch my predictions because before going live, security is a major concern. And the environment has become such where many of the… data outside CIC can [be exposed] to fraud and misuse,” he said.
COLLECT MORE DATA
The CIC said it will continue to receive more data as some financial institutions such as rural banks, cooperatives and state-fun financial firms are yet to hand in their client data.
“Considering we have only covered large financial institutions, there’s still that whole mass of borrowers that borrow from rural banks and co-ops,” Mr. Garchitorena said.
The credit information registry added that they are eyeing at least 18 million people with credit data.
“With no consideration of overlapping, we have a potential 18 million people with formal borrowings from credit cards to microfinance,” he said, adding that it can even climb to 30 million when large state pension funds start to send credit data.
“The total universe that’s going to be accepted into the CIC should be close to around 30 million over time.”
To date, the CIC has 5.3 million “thick” files or files with complete information, noting that 2 million of which were “thin” or incomplete.
“Over time, the thin files were converted into thick files because of the increased [know-you-customer] requirement of banks. More details about their clients have been loaded since,” Mr. Garchitorena said.
The system, which is expected to be live in the third quarter, can be accessed by two kinds of users: the SAEs or credit bureaus, as well as the submitting financial institutions, such as banks, cooperatives, lending firms, to name some.
Currently, there are four official SAEs namely local firm CIBI Information, Inc., South Africa’s Compuscan, Italy’s CRIF S.p.A, and United States’ TransUnion Information Solutions, Inc.

Tycoon wants to free millions of Filipinos from loan sharks

BILLIONAIRE John Gokongwei, owner of the Philippines’ largest snack maker and budget airline, and a Skype, Inc. founder will invest as much as $200 million over three years to lend to millions of unbanked Filipinos.
The venture, set up last year by Gokongwei’s JG Summit Holdings, Inc. and financial-technology start-up Oriente, seeks to give credit through a digital platform to Filipinos who often resort to loan sharks because they lack access to formal banking services. Its expansion comes as the central bank encourages emerging technologies to spur financial inclusion in a country where more than 70% of adults have no bank accounts.
“The big picture here is how do we liberate and enable under-served Filipinos to have access to funds,” JG Summit President Lance Gokongwei, son of John, said in an interview in Manila on Wednesday.
The platform with Oriente, which was established by a co-founder of Skype and Chinese financial-technology start-up LU.com, rivals a venture of Singapore Telecommunications Ltd.-led Globe Telecom, Inc. and Jack Ma’s Ant Financial as well as Manila-based PLDT, Inc., which is in talks with a possible foreign partner.
The venture is hiring 1,000 people this year mostly to handle verification, loan processing and collection for a targeted half a million borrowers by the end of 2018, said Hamilton Angluben, general manager of the platform, which is called Cashalo.
There are only 41.5 million deposit accounts in the Philippines, even though there are more mobile phones than the 110 million population, and almost 50 million people use Facebook in the country.
“The technological savviness of Filipinos is off the charts,” said Geoffrey Prentice, Oriente co-founder and chief strategy officer. The service will also be attractive because so few people have credit cards, he added.
Bank branches aren’t available in a third of towns and cities in the Philippines, while pawnbrokers and microfinance providers have a wider presence, according to central bank data.
Cashalo users can apply for loans entirely online and those without bank accounts can receive the money in designated convenience stores, pawnshops, and bill payment centers within 24 hours. The service allows customers to borrow as much as 5,000 pesos ($95) for up to 45 days at 2.95% plus a 4% processing fee. That compares with the 20% monthly interest charged by many loan sharks. — Bloomberg

All the ways you can lose your bitcoin

THERE ARE LOTS of opportunities for cryptocurrency to go missing — some inherent to buying internet money, some involving crime. Below, a few common ways of going virtually broke.
NOT REALLY YOUR FAULT
• Phone Porting
Pretty basic: Scammers hijack people’s mobile accounts by calling their carriers and impersonating them. The thieves get their victims’ numbers transferred to new devices and ultimately gain access to crypto accounts.
• 51% Attack
This hasn’t happened yet, but it’s every crypto enthusiast’s greatest fear. If a nefarious syndicate were to gain control of more than half of the Bitcoin network’s computing power, it could tamper with the process of verifying transactions and potentially spend the same Bitcoins twice.
• Ransom Demands
Everyone from local officials to large corporations has fallen victim to ransomware attacks, which often involve hackers holding computer files hostage until the victim pays a fee in crypto. In June 2017 a South Korean web provider paid hackers $1 million in Bitcoin. Although many payments aren’t publicized, it’s the largest ransomware demand known to have been paid.
SORTA YOUR FAULT
• Exchange Issues
It seems as if every week another cryptocurrency exchange says it’s been breached by hackers who’ve run off with customer funds. Investors can also lose money on exchanges because of technology glitches or account holds that freeze funds and prevent buying or selling during significant market movements.
• Fraudulent ICOs
Investors have poured billions of dollars into initial coin offerings, only to find their savings drained. In April two founders of an ICO promoted by boxer Floyd Mayweather were brought up on federal charges of raising more than $25 million for a planned digital currency without registering the offering. (Mayweather wasn’t accused of wrongdoing.)
• Overhyped Stocks
Dozens of struggling businesses used the buzz around crypto to boost their stock market value in late 2017 and early 2018. (Long Island Iced Tea Corp. changed its name to Long Blockchain Corp., but it couldn’t raise the capital to mine crypto.) Traditional investors looking for exposure to the nascent industry bought in, but the gains didn’t last, and some companies got in trouble with regulators.
TOTALLY YOUR FAULT
• Lost Keys
There might be no worse self-inflicted crypto wound than buying Bitcoin low (say, in 2013) and trying to sell high (say, at the end of 2017), then realizing that you lost your private key. D’oh!
• Twitter Scams
Fraudsters on social media have devised a new twist on an age-old con: If you send them one Ether coin, they’ll send you 100 back! Sound too good to be true? It is. Still, scammers have tried to fool people’s followers by making fake accounts (with real names and photos) to lure victims into thinking that they were being offered a great deal from a reputable source.
• Wrong Addresses
Unlike credit card transactions, Bitcoin payments are irreversible. If you send digital tokens somewhere you didn’t mean to, you’re out of luck unless the other party agrees to return your funds. — AFP