TELEPERFORMANCE Philippines is adding around 3,000 jobs from new and expanded operations this year, while it plans to roll out new locations in the provinces in the next few years.
The outsourcing company recently opened its 22nd location in Cavite and expanded its Quezon City office. Majority of 2,000 jobs in the Cavite location will be open to new applicants, while recent expansions to an existing office opened up 1,000 jobs, Teleperformance Philippines Chief Operating Officer Mike Lytle said in a press briefing on Tuesday.
“We would expect (our employment growth) to be faster than the industry at large. On a base of 47,000 employees, that means that we’ll be adding multiple thousand employees each year,” Mr. Lytle said.
Employees at the new Bacoor City, Cavite site will work both at home and on site. The site will address the outsourcing requirements of finance, services, and telecommunications companies.
Mr. Lytle said that future expansion plans will be focused on the countryside, concentrating on areas with low outsourcing employment and a large educated workforce.
“In the second half of 2021 [we’ll] be looking at additional locations, which we’ll finalize as we near the need for that additional capacity,” he said.
The company plans to expand to one new location every 12-18 months.
Mr. Lytle in June said that he expected minimal growth for the industry this year because of the lockdown, but his long-term projections were more optimistic as he pointed to outsourcing as a cost-saving option for companies that have lost revenues throughout the lockdown.
Teleperformance Philippines employs around 47,000 people, in business sites in Metro Manila, Antipolo, Baguio, Cebu, Bacoor, Bacolod, Davao, and Cagayan De Oro.
The outsourcing industry has increased the number of people returning to work since the start of the lockdown. The Information Technology and Business Process Association of the Philippines (IBPAP) said 63% of the workforce was working from home in July, while 27% worked on site. In April, only half of the workforce was working either from home or on site. — Jenina P. Ibañez
