SSS digital branches to help its pensioners use online platforms
THE SOCIAL Security System (SSS) is rolling out digital branches to aid pensioners in using online portals and mobile applications.
The state-run social insurance agency launched its pilot digital branch in San Pedro, Laguna to offer multi-channel services to its members, employers, and pensioners.
The SSS branch in San Pedro has areas for SSS online registration, mobile app learning, and a customer care center for face-to-face transactions.
“As we continue our digital transformation, the SSS is aware of the current situation where some of the members and pensioners need assistance in using our My.SSS Portal and SSS Mobile App,” SSS President and Chief Executive Officer Aurora C. Ignacio said in a news release on Wednesday.
“Hence, we created a digital branch to encourage members to enroll in the My.SSS Portal.”
She said branch personnel will guide members and pensioners in using the electronic services so they could later use the online tools at home.
“We will continue to convert regular branches to digital in National Capital Region and selected provinces nationwide.”
The SSS in January said it has seen an increase in fraud incidents being reported by its members.
It warned the public against joining Facebook groups that offer online transaction help for a fee, noting that the groups are illegal and could be mining personal data.
SSS services are mostly free, charging a fee only for Unified Multi-purpose ID card replacement.
The SSS, along with the Government Service Insurance System, has been ramping up digitalization initiatives to deliver services during the public health crisis, the Finance department said. — J.P. Ibañez
