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Ally says no conflict in joining Arroyo camp and supporting federal charter provision vs turncoatism

By Charmaine A. Tadalan
MEMBERS of the still-ruling PDP-Laban who plan to join the political alliance of newly elected Speaker Gloria Macapagal-Arroyo will continue to support charter change despite a ban, in the draft federal charter for their consideration, on party-switching or turncoatism, an ally of Ms. Arroyo said.
The draft Federal Constitution provides that members of political parties elected into a public office will be prohibited from switching parties, two years before and two years after a given election.
In a phone interview on Thursday, Deputy Speaker Rolando G. Andaya, Jr. said, “I don’t see any conflict there. As long as they’ve secured their place and the party is there, they won through that party, there is no reason na magkokontra sila doon (for them to oppose the provision).”
He explained congressmen are only being practical in switching parties in their attempt to lock in their positions for the next term. “Of course, they have to assure themselves first. That’s only practical,” Mr. Andaya said.
“How do you even get to the point of voting whether you’re for the new charter or not if you’re not even there,” he added.
The shift to a federal government is among the declared priorities of Speaker Arroyo, in line with the legislative agenda of President Rodrigo R. Duterte.
The Deputy Speaker, who was Ms. Arroyo’s budget secretary when she was president, earlier confirmed that some members of the PDP-Laban plan to transfer to the new Speaker’s Lakas-CMD party which may enter into a coalition with the Hugpong ng Pagbabago regional party founded by Davao City Mayor Sara Duterte-Carpio.
“Currently, there are more than a hundred plus (PDP-Laban members), but siyempre, (of course) there will be a few who will try it. Once may nakapasok na, tuloy-tuloy na ‘yan (someone gets in, more will join),” Mr. Andaya said.
He added: “Probably a party like Lakas will take this opportunity to rebuild and come up with a coalition, although that’s just my personal opinion. But that is a possibility na gawin nila para magkaroon ng national posture ang mga kandidato (that they will do for candidates to gain a national posture).”

Duterte to tackle with Cabinet SC ruling on LGU share of national revenues

By Arjay L. Balinbin, Reporter
MALACAÑANG on Thursday said President Rodrigo R. Duterte will take up at a Cabinet meeting scheduled Aug. 6 the recent Supreme Court ruling increasing the local government units’ (LGUs) share of national government revenues.
As for for the government’s option to file a motion for reconsideration on the high court’s decision, Presidential Spokesperson Harry L. Roque, Jr. said: “Well, I confirm as I said earlier, in the last Cabinet meeting, it was agreed upon that there will be a motion for reconsideration filed. But there has been a supervening event since the President, during the League of Mayors meeting in Davao, talked to the mayors about the ruling, and the President also had the occasion to talk to the party litigant in that case, [former Batangas governor] Hermilando I. Mandanas, who explained that this will not result in a budgetary deficit because it will not entail additional budget amounts.”
Mr. Roque added: “So, it is only transferring money from one pocket to another. I think the matter will be discussed in the next Cabinet meeting.”
Ang sabi naman ni [Mr.] Mandanas (said), malinaw na ho na sabi ng Korte Suprema, walang (it is clear that the Supreme Court said it has no) retroactive effect. So, it’s only a prospective effect,” Mr. Roque said.
Mr. Roque cited Mr. Mandanas, a former investment banker, as saying there is no need to increase the budget to comply with the ruling. “Meron po kasing tatlong areas sa Local Government Code na binigay na sa LGU,” he said. (There are three areas in the Local Government Code for the LGUs.)
Yung (The) DOH (Department of Health), yung agriculture, agrarian reform and social services, so bakit hindi na lang yung pondo (so why not use these funds) for these three, na nasa (which are already included in the) budget na ilipat na (that was transferred) from the national government dun sa (to the) IRA (internal revenue allotments) ng (of) local governments?” Mr. Roque said.
“So, it’s moving money from one pocket to the other. But I also understand that Mr. Mandanas has talked to, individually, to members of the economic team, but this will have to be discussed again in the next Cabinet meeting, and I guess the President would want to approve the Cabinet on any modification that may be required in the proposed 2019 budget,” he added.

Enabling the next phase of growth: Collaboration across generations, not disruption

By Shahab Shabibi
BusinessWorld SparkUp Sparkfluencer
TURNING the Philippines into a copy of Silicon Valley is a silly idea.
To understand the formation of Silicon Valley, we need to dig deeper and look at the root causes, not the outcome of its existence.
We tend to believe that in order to have similar by-products, copying may be the right course of action. But if we take a step back, we realize that Silicon Valley and its rapid growth was born of a radically different environment than the one we have today in the Philippines.
The emergence of Silicon Valley was the result of its properties and some catalyzers. It was a melting pot containing the existing business landscape, available resources, the needs of the times, domain expertise and willpower all coming together to make things possible.
To create rapid yet sustainable economic growth in the Philippines we need to recognize the unique properties and assets of our business scene and identify the growth catalyzers.
RESPECTING THE EXPERIENCED

We cannot believe that millennial entrepreneurs are going to single-handedly revolutionize the future of business here.

The Philippines has no shortage of decades-old family businesses and large enterprises which have been led by seasoned businessmen and women that have successfully managed to navigate this challenging and unique landscape generation after generation.
Ignoring these powerful and valuable assets of our business ecosystem in the name of innovation and disruption is just plain naive.
We cannot believe that millennial entrepreneurs are going to single-handedly revolutionize the future of business here.
The opposite is also true, where we cannot expect the enterprises of the next generation being built exactly the same way as the past using old methodologies.
ACKNOWLEDGING THE BUILDERS OF OUR FUTURE

Instead of pushing for disruption and aiming to make the old irrelevant, we can actually leverage the endless and practical knowledge of the older generations  —  in business or in any other field  —  to understand how can we create a better future.

We have to acknowledge that the future of the Philippines is going to be built by its youth.
We have to let go of the narratives that further drift apart our generations. We cannot build stereotypes around a whole generation and label billions of people with similar assumptions. How can you possibly say that all millennial or baby boomers act or behave in the exact same way across the board?
Millennials need to realize that the older generations had to work extremely hard to enable the stability and the security that we benefit from today. We have to remember that as children, we owe our parents much respect but not our lives, and we have to make our own decisions as well. We owe the future generations to work as hard, if not harder, and learn as much as possible from the people with the experience.
The experienced and the youth working together: a powerful narrative
To enable the growth of our future we can leverage the two biggest assets of our human capital, the experienced and the youth.
Instead of pushing for disruption and aiming to make the old irrelevant, we can actually leverage the endless and practical knowledge of the older generations  —  in business or in any other field  —  to understand how can we create a better future.
The youth with its energy can carry on the torch and tackle the new problems and challenges that we are facing with a renewed stamina.
Young entrepreneurs must collaborate with our established business leaders to unlock new potentials. Our tycoons and magnates can join forces with the new faces to take advantage of a fresh outlook in terms of how we solve our problems.
All of us, together with technology can create a powerful and positive impact to grow our economy faster than ever and enable more people than before to experience a better world.
Here in the Philippines, we have no shortage of limitations and issues that are waiting to be solved by those who are brave enough to embrace this identity. We can give birth to a unique yet growing business environment that is nowhere like a Silicon Valley but is built around our culture and identity that cannot be copied. Let’s build that future together.


Iran-born Shahab Shabibi is the co-founder and CEO of Machine Ventures. After founding his first company at age 13, he flew to the Philippines and built HeyKuya, an SMS-based personal assistant service, that gave job opportunities to men, through food delivery and travel booking, among others, to over 15,000 users. In only five months, HeyKuya was acquired by a similar Indonesian personal assistant service called YesBoss. Shabibi is a Forbes Under 30 Asia listee and was a speaker at the first BusinessWorld SparkUp Summit last May 2018 at SM Aura’s Samsung Hall.​

How the PCC is regulating a changing game

By Janina C. Lim
Reporter
THE COUNTRY’S historic comprehensive competition policy, which eventually led to the creation of its very first competition regulator, could be traced to a controversy involving garlic. In June 2014, the household staple became the center of an investigation after prices rose by 74% over a one-year period. The culprit: a cartel controlling 75% of the country’s garlic imports. Charges of graft and corruption were slapped on the people behind the cartel, but they were spared of charges of monopolistic behavior — no thanks to the country’s lack of a competition law at that time.

Thus when the Philippines — the last of the original five members of the Association of Southeast Asian Nations (ASEAN) to adopt such law — finally created an independent quasi-judicial body to promote and maintain market competition, the Philippine Competition Commission was seen to become a game-changer. Holding office inside the imposing DAP building along San Miguel Avenue, the watchdog stands guard over the bustling central business district of Ortigas, and by extension, the rest of the country.

But there was more to deal with. Aside from mediating between corporations, the newly formed commission, too, had to deal with the business landscape’s brave newcomers: the startups armed with game-changing ideas. Case-in-point: the controversial Grab-Uber deal.
THRESHOLD ISSUE
That most start-ups thrive in the Information Technology (IT) sector and often fall below the threshold poses as a challenge for some countries, according to PCC Commissioner Stella Luz A. Quimbo.
“[T]hese firms, these start-ups, are IT firms and tend to be smaller in terms of assets and revenues which is why there’s a threshold issue,” Quimbo said during a BusinessWorld roundtable with PCC Commissioners on June 1. “Meaning to say, they tend to fall below the threshold which is why many jurisdictions have been reassessing their threshold to try to automatically capture those kinds of transactions.”
Yet officials of the PCC believe that the country’s relatively new framework suffices in fostering competitiveness across industries amid disruption. The anti-trust body claims to recognize the need to keep up with the technological trends in order to effectively analyze rapidly changing markets.
The PCC itself has adjusted its thresholds for reporting mergers and acquisition deals. Last March, it hiked the threshold for the size of person to P5 billion and the size of transaction to P2 billion amid increasing appeals from the private sector.
In fact, a bill being proposed in Senate is pushing for the thresholds to be jacked up to more than P10 billion and even demands that an industry-specific threshold be set up.
“We still feel that a lot can be done that will be able to really filter what are anti-competitive mergers and acquisitions and what are not,” PCC Chair Arsenio M. Balisacan said.
“But if you’re asking that we should increase that to say three times that, we need to have at least a basis,” the economist noted, adding that setting up a threshold for each industry will be a “messy” approach with the vast range of sectors and sub-sectors.
However, a few days after the policy was imposed, ride-hailing start-up Grab bought out Uber’s Southeast Asian operations.

With the transaction falling below the new thresholds, the local units of the multinational ride-hailing companies did not seem to see the need to inform the PCC.
“But, thankfully, our law is modern enough that it actually allows us to do a motu proprio review which is exactly what we did with the Grab-Uber transaction,” Quimbo added.
The agency’s Mergers and Acquisitions Office has flagged Grab Holdings’ and MyTaxi.PH Inc.’s purchase of Uber and Uber Systems Inc. as resulting in a “substantial lessening of competition” in the ride-hailing market, citing price increases and deterioration of services that hint of the involvement of market dominance.
When asked if the Philippine Competition Act of 2015 is sufficient in analyzing new business models that are emerging in the digital age, Quimbo replied: “Yes, in terms of tools. Actually even in terms of the legal framework of the competition act.”
‘TECHNOLOGICALLY NEUTRAL’
For his part, PCC Commissioner Bernabe echoed the same, noting that the competition disciplines are established “to be technologically neutral.” However, he pointed out that the emergence of data-driven businesses are now being considered in gauging a transaction’s impact on a market. This, as many digital platforms today offer services in exchange of a customer’s personal information instead of monetary returns.
“Traditionally people look at goods and services as the conventional categorization of products… But now, what we’re really looking at are data, information. So that’s the new currency, that’s the new product which we will have to watch out for… to what extent can you gauge the competitive practices as they relay to data,” Mr. Bernabe said.
Asked, how the body is prepared in facing disruptive start-ups, PCC commissioner and lawyer Amabelle C. Asuncion said the current framework remains relevant on that aspect and only needs to be applied differently depending on the needs of a certain market.
“That issue has been raised by many foreign jurisdictions and the consensus is the rules that we have, that we use in analyzing competition issues remain relevant. There is still really no need for new rules. They are still useful,” Asuncion said.
Notwithstanding the relevance of the relatively new law that was languished for a quarter of a century before seeing legislation, the PCC believes it still needs to cope with the dynamism that technologies are creating in several markets.
“Our approach in the commission is to make sure we are always attuned to the times,” Balisacan said. “We have to be innovative as well and be adoptive in these situations.”

Business case study: Grabbing market shares

GRAB (or GrabTaxi as it was known then) is a mobile app that utilizes smartphone cloud-based technology to provide ride-hailing and logistics services. The concept was envisioned by Anthony Tan, a great grandson of an average taxi driver in Malaysia. Together with cofounder Tan Hooi Ling, Tan created MyTeksi, which became popular in Malaysia and eventually expanded into other countries in Southeast Asia under a brand new name GrabTaxi. GrabTaxi became the Philippines’ first “e-hailing” mobile app when it was launched in the country in 2013.
Available in iOs and Android formats, the app lets the user send their booking request to the drivers — handpicked from partner taxi fleets within a three-kilometer radius. The app will then calculate which taxis are nearest to the passenger in which case the information will be sent to that taxi. Upon booking, passengers can access the driver’s name, plate number, photo, and phone number. In addition, the app also displays a map that shows the driver’s real-time location as well as the estimated distance and projected time of arrival. The estimated fare is also shown once the passenger inputs their current location and desired destination.
After the ride, the passenger can rate their driver based on a five-star system (five being the highest) as well as giving them feedback. The grade will then be averaged and then shown to other passengers as reference to the driver’s performance. Any complaint against the driver will be investigated and can be grounds for suspension. When suspended, the company will confiscate the driver’s company-provided smartphone to disable him from connecting with passengers. To ensure safety, the passenger can share their bookings through social media platforms such as Facebook and Twitter.
In 2016, the company dropped the word “Taxi” from its brand to reflect its expansion in other transport segment. Grab (which will henceforth be called as such in subsequent mentions) as a brand will cover all its services: taxis (GrabTaxi), private car services (GrabCar), carpooling (GrabShare), and package delivery (GrabExpress).
Unlike other taxi operators, Grab does not need to own and operate its own taxi fleet. Instead, their strategy revolves around bringing taxi drivers (and other private owners of cars) onto using the platform. Under this strategy, they could simply sign up with the platform without the cooperation of taxi companies or other external parties.
The fare also depends on the dynamics between the existing supply of cars and demand of passengers. To start with, the fare is based on the LTFRB’s (Land Transportation Franchising and Regulatory Board) approved meter plus a booking fee of P70, in which the meter is only switched on once the taxi picks up the passenger.
To entice people in using their product, Grab offered regular promotion codes for fare discounts as well as free rides for the passenger’s first trip. In this case, part of the strategy was for Grab to subsidize these fees. For the drivers (called “partners”), incentives are provided by way of bonuses once a passenger quota is reached for a given period. According to Grab, 80% of the fare goes directly to the driver while 20% goes to the company for the use of their platform. Part of the 20% is spent on driver incentives and passenger promos.
Electronic payments are also encouraged on the Grab platform. GrabPay, its digital wallet, allows cashless transactions between drivers and passengers. By using GrabPay, driver-partners can easily transfer payments to their Grab-linked bank accounts and withdraw cash from nearby ATMs. Conversely, they can also reload their GrabPay accounts so that they can continue using Grab, which collects a fee for each passenger pick-up.
Meanwhile, passengers using GrabPay can earn rewards points for every ride, allowing them to enjoy discounts with Grab partners such as Agoda.com and Kentucky Fried Chicken, among others, in the Philippines. Passengers can also redeem those points by availing of P50 and P100 worth of discounts for their ride. Another way of enticing them to use GrabPay is by awarding them twice the rewards points that they receive from paying in cash.
Transport network companies (TNCs) such as Grab and Uber have also expanded their services by introducing GrabShare and Uberpool wherein they offer lower fares in exchange of sharing a ride with another passenger heading near one’s destination.
And this seemed to have worked as around 19% of commuters in Metro Manila have become reliant on ride-hailing apps, which is nearly double the 10% average in other capitals in Southeast Asia according to a study by Boston Consulting Group.
Similarly, results on Uber’s internal survey conducted last 2016 points to around nearly eight out of ten Metro Manila residents leaving their cars at home due to the so-called “carmageddon” that brought the speeds on EDSA, the Philippines’ busiest highway, to slow down to 10 kilometers per hour according to estimates.
When Grab was officially launched in the Philippines, Tan told the press that they chose the Philippines because of three things: the Philippine population, the fast-growing smartphone industry, and our culture. “I personally fell in love with the country, the culture, and the people,” he said.
The Philippines is home to approximately 105 million people and as such, its demographic profile remains a fundamental strength. With 31.95% of the population composed of those aged 0-14 years old as of 2015, the Philippines has a higher proportion of young people compared to those of Indonesia (27.69%), Malaysia (25.02%), Vietnam (23.09%), and Thailand (17.71%). Meanwhile, its working population (aged 15-64) is also increasing while those of its more developed neighbors are declining.
The country’s growth story is also intact. At around 73.3% of its gross domestic product in 2017, the Philippines ranked 3rd out of 63 economies in IMD’s World Competitiveness Yearbook 2018.
Like all businesses, Grab, along with other TNCs such as Uber, has faced stiff competition not only against each other, but also the traditional players in the taxi industry. In 2015, the government released the world’s first-ever rules on ride-sharing services, thereby creating a new transport category, the Transport Network Vehicle Services (TNVS).
Consequently, the taxi companies took a hit on their earnings. The 52-member Philippine National Taxicab Operators Association (PNTOA), which has a combined fleet of around 40,000 taxicabs, saw utilization rates go down by double-digits. According to lawyer and former Quezon City councilor Jesus Manuel “Bong” C. Suntay, around 85 out of every 100 taxicabs in the industry were up and running. With the entry of these TNCs, it went down to 70%.
The new regulation also provided a shortcut to securing a taxicab franchise — something the authorities stopped issuing years ago. For instance, the ease of ride-sharing registration on Uber benefited operators of “colorum” taxis that have been running without any franchise for years.
In a span of only two years since their entry in the Philippine market, the two TNVS app providers, Uber and Grab, have grown faster than traditional taxis. Based on their financial performance in 2011-2015, the most popular taxi operators clocked in a median growth in the low single-digits. In contrast, Uber grew by at least five-fold on its second year in the Philippines, while Grab expanded at least six-fold, with either company’s gross revenue surpassing any of the traditional operators by a factor of between two to thirty depending on the taxi company.
Aside from market competition, TNCs also face regulatory hurdles. In July 2016, the LTFRB released a memorandum suspending the acceptance and processing of applications for TNCs. Grab and Uber, however, were shown to have still accepted new drivers despite the order, leading the LTFRB to impose a P5-million fine each on Grab and Uber. In February 2018, the LTFRB lifted its moratorium on acceptance of franchise applications for ride-sharing vehicles, but placed a cap on the number of cars that were allowed to drive.
On August 2017, the LTFRB issued a show-cause order for Uber, saying that they violated the July 26 Order directing TNCs to stop accreditation and/or activation of TNVS. Two weeks later, Uber was given a month-long suspension when it was shown that it violated the said order, paying a P190-million fine for the suspension to be lifted.
Come March 26 this year, Uber and Grab announced that the former has agreed to sell its Southeast Asian business to the latter. Uber will then take a 27.5% stake in Grab and Uber CEO Dara Khosrowshahi will join Grab’s board. At that time, Grab was valued at an estimated $6 billion.
This effectively puts Grab with a 93% market share in ride-hailing according to a statement by the Philippine Competition Commission (PCC), adding that only 7% of the market share will be captured by new TNCs entering the market.
The resulting transaction has also led to the notion of Grab exhibiting monopolistic practices. Based on findings from the monitoring of 27,648 booking requests and mystery shopper surveys involving 1,104 rides, the PCC’s Mergers and Acquisitions Office has noted that before the transaction, Grab prices were “flat to declining,” but weeks after the sale saw “higher fares and increased frequency of surge-pricing applied.”
The PCC also noted that the quality of services of Grab has decreased following the buyout through increased driver cancellations; forced cancellation of rides; and increased waiting times, which they said, were compounded by the loss of Uber where trips were less likely to be canceled due to features which mask a prospective rider’s destination until pickup.
“While the Office notes that there are new entrants to the relevant market, historical data show that it would take a significant amount of time and cost for these new players to grow a driver and rider base sufficient to contest the incumbent. During such period, Grab will not be constrained by any competitor, allowing it to exercise its market power in the relevant market,” it explained.
As a response, Grab had begun the masking of trip destinations in April for around 25% of drivers, mostly those with high cancellation rates. It also said it had sanctioned around 500 drivers from high rate of cancellation.
The PCC also added the new entrants in the market are “not likely to exert sufficient competitive pressure on Grab.” Nevertheless, attempts were made to encourage new players in the ride-hailing industry. So far, the LTFRB has accredited five new locally owned TNCs: iPara Technologies and Solutions, Inc. (OWTO), Hype Transport Systems, Inc, Micab Systems Corp., Golag, Inc. (Go Lag), and Hirna Mobility Solutions, Inc.
Grab has defended its pricing and said that all fares are legally approved.
Also Grab Philippines’ Brian Cu has noted that Grab’s pool of 35,000 drivers falls short of meeting the 600,000 passenger demand it receives every day. After the acquisition of Uber, only 11,000 of 19,000 Uber drivers were able to move to Grab as some of the names were not in the master list of drivers of the LTFRB. Grab has been requesting the regulator to have the 6,000 drivers on-board to closer meet the demands of the riding public.
Cu had noted that the increase in the number of TNCs does not necessarily correspond to an increase in the number of cars on the road since the LTFRB has a cap of 65,000 TNVS allowed to drive.
“Even when the 600,000 [demand] gets spread out across five different TNCs, the supply wouldn’t change,” he said.
The LTFRB has a TNVS cap of 65,000 cars allowed to drive in Metro Manila, which is supposed to meet 75% of the demand for vehicles. All existing TNCs that follow a TNVS framework would have to get from the same pool of 65,000 cars.
Another concern for the country’s TNVS industry is the entry of another big player in the market. Antonio E. Inton, Jr., founder of Lawyers for Commuters Safety and Protection and former board member of LTFRB, had noted in a BusinessWorld podcast that their group will oppose the entry of Indonesian-based Go-Jek as it would gobble up the other existing players due to the cap placed on the TNVS cars.
This sentiment was echoed by Grab’s Cu in a separate podcast with BusinessWorld: “What will Go-Jek do? Go-Jek will come in, throw promos, increase incentives. Grab, kaya makipagsabayan niyan eh, kasi we have the capital (Grab can compete because we have the capital). But can the small players say the same? Kawawa sila (They’re pitiful),” he said. -text by Leo Jaymar Uy, BusinessWorld Research


END-OF-CASE QUESTIONS

  1. Based on the current developments in the TNVS market in the Philippines, what are Grab’s current (and future) opportunities and threats? How should Grab respond to them?
  2. If you had control in any of the business decisions made by Grab, what are other things that you would like to improve upon its business model?
  3. How should Grab maintain its dominant position as an incumbent player in the market?

The Philippine government and the new phase of public transport

By Denise A. Valdez
WITH SOCIAL MEDIA brimming with complaints from the riding public, the emergence of ride-hailing apps seemed like a sound solution to the perennial traffic problem. Transport Network Companies, or TNCs, offered services that allowed commuters to use their smart phones to get a ride, be picked up from their location, travel point-to-point and pay a reasonable amount for the service.
But the government says it still has a lot to learn about the technology to properly regulate it.

“The Philippine market was unwelcoming.” — Grab country head Brian P. Cu

“TNCs have found a niche addressing concerns of the riding public by making it easier for them to book a ride while using another sector of society: private car users,” said Land Transportation Franchising and Regulatory Board (LTFRB) board member Aileen Lourdes A. Lizada. “It’s an innovation using technology, and we say we welcome it.”
Previously, the game was dominated by Uber and Grab: the former hailing from United States and the latter from Malaysia.
Recalling the earlier days of Grab Philippines, Grab country head Brian P. Cu said: “the Philippine market was unwelcoming.”
He added, “No one believed in that segment. Everyone had their preconceived notions about how a taxi driver is, how he would behave. All those were negative, so no one wanted to take a bet on improving the lives of this segment.”
ISSUES
Ms. Lizada said LTFRB didn’t initially have policies for TNCs and their transport network vehicle service (TNVS). “Walang proper MCs (memorandum circulars), walang proper guidelines, and we could not understand ano ba talaga yung TNC [There were no proper memorandum circulars, no proper guidelines, and we could not understand what TNCs really were],” she said.
She added, “There was no regulation. It was a cat-and-mouse chase. There was no order. There was no enforcement. There was nothing at all. It was just TNCs and TNVS doing their own thing.”
But the public held on their support for the transportation alternative. When Uber and Grab faced issues with the government in 2017, its users actively campaigned on social media in defense of TNCs, expressing their support for the technology and airing their frustrations on its closest rival — taxis.
For Jose Regin F. Regidor of the University of the Philippines National Center for Transportation Studies (UP NCTS), the growth of TNCs and its eventual issue with the government could be traced to the traditional taxi system.
“We won’t be having this conversation if LTFRB did its job and influenced the taxi industry to improve its services,” he said. “I thought they didn’t do their homework in terms of reading and studying what ride sharing was all about in the first place. It seems they reacted as if they were being protective of the taxi industry.”
Ms. Lizada admits the government is only starting to learn how to manage the technology. “This is new. We are all learning from this experience. We’re not going to say we need to be 100% foolproof because it deals with another component — IT, technology. That’s our challenge,” she said.
She noted the LTFRB has no division whatsoever that is “high-tech enough” to equip the agency with the necessary knowledge to easily know what to do. “That means to say we need to have again plantilia positions for this. That means to say we need budgeting from the Department of Budget and Management to fund a new division, the IT division, to look into all of this. It’s not yet in the horizon,” Ms. Lizada said.
Grab’s Mr. Cu said they see the efforts of the government over the past two years. “When the new administration came in, they wanted to understand us a bit more, and they implemented certain measures which hampered the growth of the industry, but also, I think gave a bit of clarity to take away some of the uncertainty,” he said.
NEW TNCS
In May, the LTFRB allowed for the entry of five new TNCs — three that follow a TNVS framework, meaning they fare only private cars; and two that have a taxi-only fleet. The three that offer TNVS services are Hype, Go Lag and Owto, and the taxi-based ones are Hirna and Micab.
These new TNCs are all local companies looking to compete with Grab after it has dominated the industry when it bought the Southeast Asia operations of Uber in March.
The buyout, according to the Philippine Competition Commission (PCC), resulted in a virtual monopoly of the TNC industry. The antitrust agency maintained this stance even after the entry of local players.
Although they are optimistic, the new TNCs admit they are also worried they may have a difficulty competing in the market.
The chief executive officer (CEO) of Micab, Eddie F. Ybañez, said the exit of Uber left a vacuum in the market because there are still differences in its operations versus Grab which the public supported.
“It’s an opportunity for us. The thing is, we’re not as heavily funded as them. So in terms of logistics, hindi siya ganun kabilis [it wouldn’t be as easy],” he said.
For Owto’s CEO, Joel M. Gayod, the possible entry of more foreign ride-hailing giants is a point of concern. He said the government should give them a fighting chance first before letting in big companies.
“I hope LTFRB will see to it na mag-fly muna itong mga local TNC before they allow other companies to come in [I hope the LTFRB will see to it that the local TNCs fly first before they allow other companies to come in], he said.
Hirna CEO Francisco “Coco” Mauricio shares the same thoughts. “The government can best prepare for the entry of TNCs by having regulations and policies that can make it a healthier and fair business environment. Meaning they really have to place the new TNCs in an environment from which they can prosper instead of being eaten alive,” he said.
But Mr. Regidor of UP NCTS believes that TNCs may not be that huge of a threat to public transportation. “For the commuter, ang number one concern niya is not necessarily comfort and convenience eh. Fare [For the commuter, the number one concern is not necessarily comfort and convenience. It’s the fare],” he said.
“In the next few years, mass transit for Metro Manila will improve. MRT-7, Line 2 extension, Line 1 extension, Subway. Dadami options ng mga tao. Aside from costs, travel time susunod [The people will have more options. Aside from costs, travel time would be the public’s next priority],” he added.
The CEOs of taxi-based TNCs Micab and Hirna agree that the existing transport denominations are enough, as road decongestion remains a problem in the country.
“The reason why Micab is created is to optimize the existing public utility vehicles with our infrastructure. As much as possible, we don’t want to add more cars on the road, because ang liit ng kalsada natin [because our roads are narrow,” Mr. Ybañez said.
Hirna’s Mr. Mauricio said the same. “I’m actually helping public transportation not to become obsolete.
I think the taxi operators realize that. They need to have ride-hailing technology in order to make using taxi much more convenient and much safer, much more reliable, so they won’t become obsolete. As long as the taxi operators do their part in embracing technology,” he noted.
Mr. Gayod of Owto also thinks the use of technology for transportation is necessary to survive nowadays. “Everything now are in this platform. If you will notice, all sectors of the society are going into this kind of technology. So I wouldn’t be surprised if public utility vehicles become obsolete, unless they cope, they adjust,” he said.
NOT A COMPETITOR
But Grab’s Mr. Cu insists that they are not trying to compete with mass transit. Instead, what they want is for people to find the convenience of using a Grab car to get into the inner roads.
“Used correctly, ride-hailing could usher you into a new phase of transport. How you share cars, how you manage traffic, how you build infrastructure, how you commute, how you create income opportunities. Lahat talagang kaya niyang gawin [It can do anything],” he said.
As for the government, LTFRB thinks the future is bright for the ride-hailing technology. Despite all the mess it had recently with regards regulating the transportation innovation, Ms. Lizada said the fact that Congress is crafting legislation for it means they also see its potential.
The convenience it brings to the riding public, she said, is “interesting.”
“Let’s see how it will play out in the near future,” Ms. Lizada noted.

Rise of robots fuels slavery threat for Asian factory workers — analysts

LONDON — The rise of robots in manufacturing in Southeast Asia is likely to fuel modern slavery as workers who end up unemployed due to automation and face abuses competing for a shrinking pool of low-paid jobs in a “race to the bottom,” analysts said on Thursday.
Drastic job losses due to the growth of automation in the region — a hub for many manufacturing sectors from garments to vehicles — could produce a spike in labor abuses and slavery in global supply chains, said risk consultancy Verisk Maplecroft.
More than half of workers in Cambodia, Indonesia, Thailand, Vietnam and the Philippines — at least 137 million people — risk losing their jobs to automation in the next two decades, the United Nations’ International Labour Organization (ILO) says.
The risk of slavery tainting supply chains will spiral as workers who lose their jobs due to increased robot manufacturing will be more vulnerable to workplace abuses as they jostle for fewer jobs at lower wages, said Alexandra Channer of Maplecroft.
“Displaced workers without the skills to adapt or the cushion of social security will have to compete for a diminishing supply of low-paid, low-skilled work in what will likely be an increasingly exploitative environment,” she said.
“Without concrete measures from governments to adapt and educate future generations to function alongside machines, it could be a race to the bottom for many workers,” the head of human rights at Britain-based Maplecroft said in a statement.
Farming, forestry and fishing, manufacturing, construction, retail and hospitality are the sectors in Southeast Asia where workers are most likely to be replaced by robots, Maplecroft said in an annual report, with Vietnam the country at most risk.
Workers in the garment, textile and footwear industry — mostly women in countries such as Cambodia and Vietnam — face the biggest threat from automation in the region, Maplecroft said.
The five countries the report lists are already considered high-risk for modern slavery as labor abuses are rife, wages low and the work force dependent on low-skilled jobs, the firm said, with automation set to make things worse.
“Automation has always posed a risk to low-skilled jobs, but governments and business can determine how it impacts on workers,” said Cindy Berman of the Ethical Trading Initiative, a group of unions, firms and charities promoting workers’ rights.
“Technology can be disrupting, but it can also be part of the solution by creating opportunities for better jobs,” its head of slavery strategy told the Thomson Reuters Foundation. — Reuters

World’s top innovation economies aren’t getting money’s worth

AMONG THE WORLD’S top innovating economies, quite a few aren’t getting enough bang for their buck.
That’s the lesson from the latest annual Global Innovation Index release, which measures the most innovative economies and then, separately, calculates an “Innovation Efficiency Ratio.”
Among the top-10 innovators, Switzerland, Germany, Sweden and the Netherlands were the only countries that also ranked in the top-10 for innovation efficiency. The contrast is especially stark for Singapore, which came in at 5 for innovation but 63 for efficiency. On the other hand, Luxembourg is enjoying far more output relative to its input, at No. 2 for efficiency, but No. 15 innovation.
Published annually by Cornell University, INSEAD business school and the World Intellectual Property Organization, the report tallies scores among 126 economies. The efficiency measure is calculated by dividing an economy’s “outputs,” such as patent applications and increases in labor productivity, by “inputs” that include research and development spending and financial market openness. The broader gauge averages input and output scores.
While most economies have a linear relationship between input and output, China “strongly over-performs,” according to the report. China also stood out as the only economy in the top-30 innovators, at No. 17, that isn’t classified as high-income by the World Bank.
Other economies can celebrate rankings that at least show they’re punching above their weight. South Africa, Tunisia and Colombia were “innovation achievers” for the first time this year, having performed at least 10% above peers in their income group. Vietnam, India, Rwanda, Thailand and Bulgaria were among those that repeated in the report’s group of 20 “achievers.”
These out-performing countries have more structured institutional frameworks and “foster a higher integration with international markets,” according to the report. — Bloomberg

Is financial technology already part of the mainstream?

By Elijah Joseph C. Tubayan
Reporter
IT WAS IN 2015, when online marketplaces began offering exclusive discounts for electronic wallet users, that Arjan Salvanera, a college student then, saw a shoe advertisement on social media. It was purveying a pair of shoes for a third cheaper than the regular mall price, with (he claims) even higher discounts for users of electronic wallets (e-wallets) such as PayMaya and GCash — a strategy to bring more users into the fold.
A student with a blank credit score, Salvanera opted for the lowest hanging fruit: running to the nearest convenience store to access a self-service kiosk with hopes of loading up his e-wallet. He was thus dismayed to find that the server was down.
“I had to avail the cash-on-delivery option. It was a waste of time and effort,” he recalled, noting that it was not the first time it has happened. “I went to malls instead to look for these items, even though there’s no assurance I can find them there.”
It was the same case for Jeffrey Hernandez, who started using e-wallets three years ago as a college student. He used them as a substitute for credit cards to pay for app-based ride-hailing services.
“I load up in convenience stores but sometimes their kiosk is offline, and I cannot do anything but wait until the next morning, as I don’t have access to other loading centers,” Hernandez said.
Such instances discouraged them from using e-wallets altogether, even if they would have made their transactions a whole lot easier.
Add to that the fact that remitting online payments to e-commerce merchants and paying for app-based transportation were the only reasons they even needed an e-wallet.
So if even Salvanera and Hernandez — who both have the privilege to go to college in the country’s capital, shop for clothes, use ride-hailing apps (or let alone own a smartphone with data) — are hindered from using financial technologies, imagine the long road ahead for financial inclusion considering those Filipinos living in far-flung areas.
‘INDIGENIZING’
A 2014 survey conducted by McKinsey and Company revealed that only 12% of Filipinos have tried internet banking. Separate Bangko Sentral ng Pilipinas (BSP) data meanwhile said that electronic modes of payment had a 1% percent share of all transactions in 2013, and is targeted to grow by 20% by 2020.
But fast forward to 2018, FinTechAlliance.Ph chairperson and FINTQ managing director Angelito “Lito” M. Villanueva said that such technology is already part of the mainstream.
“The idea of financial technology enabling financial institutions is already accepted as fact. It is happening right now,” Mr. Villanueva said in a June 22 e-mail interview.
But what will it really take before such innovation be well-established, not just in urban areas, but also in the rural setting?
The challenge moving forward, he says, is not anymore about introducing new technology but finding ways to localize them.
“It is not about mainstreaming financial technology,” Mr. Villanueva said, “but ‘indigenizing’ fintech solutions fit for the needs of the unbanked and underserved market.”
“What needs to be done is scale fintech-enabled interventions, especially in far-flung communities where majority of unbanked and underserved Filipinos live. We can scale these solutions if the consumers demand for better, more convenience, and more affordable financial services,” he said.
Citing FINTQ’s Inclusive Digital Finance Report, Mr. Villanueva said that the unbanked and undeserved can still afford of banks’ financial services if the kind of amount involved are within their means of around P50 to P1,000 a month.
“Thus, fintech and banks would be able to better serve the market if they ‘retailize’ or ‘sachetize’ digital-enabled financial services,” he said. “After all, Filipinos have grown accustomed to sachet or ‘tingi’ culture.”
The “sachet banking” concept could be introduced to rural areas where sari-sari stores can be tapped to access basic banking services, such as one-stop electronic payment and remittance channels, and even access to microfinance and investment products for as low as P20 through mobile phones.
OPEN TO DISRUPTION
“What is crucial in the coming years is sustainability and scalability of fintech-enabled interventions that meet the peculiarities of emerging markets like the Philippines where the people more often own a mobile device than a deposit account,” he said, adding that such solutions would be possible with a regulator that’s open to “disruption.”
“Fintech indeed thrives in an enabling environment where digital-enabled innovations are at the core of the business. What is very inspiring in our current regulatory environment is that it is actually the Bangko Sentral ng Pilipinas that’s openly encouraging, even pushing, financial institutions and fintechs to do game-changing innovations,” Mr. Villanueva said.
He noted a BSP circular that allowed low-income Filipinos to open deposit accounts with no maintaining balance, only requiring an initial deposit of less than P100 through “agent banking,” which kick-started the development of digital banking solutions. The BSP has also launched an automated clearing house allowing seamless electronic fund transfers and payments between and among accounts.
Due to this, numerous fintech start-ups have entered the market with similar functions in electronic payments and remittances, such as Ayannah, PesoPay, Tagcash, TrueMoney, Payswitch, among a handful, aside from the telecommunication giants’ GCash and PayMaya.
But fintech is no longer just about electronic payment platforms. New businesses have come in to also fill in specific niches. There are already lending platforms such as FINTQ’s Lendr, Cashalo, Lendme.ph and Loansolutions.ph, Cropital, to bridge borrowers and creditors; a peer-to-peer marketplace for turning receivables to cash such as Acudeen; startups using blockchain technology in digital transactions such as Coins.ph, Rebit, Coinage.ph; and startups facilitating firms’ payroll and tax payment transactions such as Salarium, and Taxumo.
“Technology is there, the demographic is just waiting for all this new technology to come in, for disruptors to come in. The currently served market is still your market to improve products, but then, the game will be on the transformation, will be on the unserved market,” said Pia Bernadette Roman-Tayag, BSP managing director of inclusive finance advocacy office and concurrent head of financial consumer protection, during the BusinessWorld Economic Forum on May 18.
Mr. Villanueva said that FINTQ has launched its “KasamaKa” grassroots movement last year to boost the awareness of common Filipinos such as farmers, street vendors, and drivers, to emerging financial technology, and help them veer away from informal and expensive alternatives in the underground market.
He said that they have already inked partnerships with the Liga ng mga Barangay sa Pilipinas and the League of the Provinces of the Philippines, where residents can earn incentives by referring their families, friends, and community members to avail of digital-enabled financial services.
“Effectively, every resident across the more than 41,000 barangays can now sign up and access financial services such as loans and microinsurance through the KasamaKA program,” said Mr. Villanueva.
“There is no question that financial technology can address the fundamental barriers faced by traditional banks: high cost to serve risky markets, high cost to provide service in low-density communities, the inadequacy of financial infrastructure (e.g. credit bureaus),” he added.
And with what Villanueva calls “foreseen improvements in internet speed by local telco players, adoption of smart phones and growth of e-commerce,” things can only get better for fintech.
Mr. Villanueva said that fintech won’t leave traditional banks obsolete, but would actually complement each other. Still, Union Bank of the Philippines Senior Vice-President Paolo Eugenio J. Baltao said that banks have the upper hand in leading the charge for financial inclusion compared to other traditional e-payment providers.
“We realized if it will be just that, it’s not gonna grow that much. We figured maybe we need to reposition more as a digital bank. We’re talking about a bank that offers services with a wonderful experience using technology. As a bank, I can give out loans at lower interest rates,” he said in a June 22 interview.
Fintech took the spotlight during the 51st Asian Development Bank (ADB) Annual Meeting hosted by the Philippines on May 3-5, where the Board of Governors agreed that they will include the push for digital solutions in its operations in developing countries.
THE ROLE OF BLOCKCHAIN
Eric Jing, Chief Executive Officer of Ant Financial Services Group said during a seminar on the sidelines of the meetings, said that economies should focus on developing “very small, and very simple solutions that people can use on a daily basis” to kick-start the shift from traditional platforms to digital modes such as mobile payments via the internet.
Ant Financial’s Mr. Jing added that fintech developers should prioritize addressing cybersecurity and data privacy concerns to encourage consumers shift from traditional modes of transacting — an issue which blockchain technology could solve.
“We have to solve safeguarding the consumer interest, to protect transactions. You should put a very high standard on that. Trust is the fundamental thing in digital service platforms. You build trust, them you can develop. If you are trustworthy, then you can sustain it,” Mr. Jing said.
With blockchain technology, innovations can spillover outside financial services, that doesn’t require a high bandwidth internet connection.
Blockchain is a distributed data ledger which involves a large network of entities where data is stored in “blocks.” The storage units are continuously updated and being secured using cryptography, making data management and data-driven processes decentralized, tamper-proof and more transparent.
Union Bank of the Philippines meanwhile is using blockchain to localize electronic transfers and link rural banks, where costs of connecting “goes practically to zero,” versus traditional platforms such as BancNet and SWIFT.
Henry R. Aguda, UnionBank’s chief transformation officer, touted the bank being one of the first local banks to have cryptocurrency mining equipment. However, he noted that they don’t seek to make profits out of trading, but rather on looking at the big picture in tapping blockchain technology and harness it for business processes.
“Whoever wants to join doesn’t need to run something like this. They just need to have internet connection to connect to our app where they can process their transaction. They can serve the community around them, as long as you have a cellphone, we can provide banking terms,” said Mr. Aguda in a June 22 interview.
He said that aside from millennials, the other extreme of the age bracket are also on board with their digital products. “Our customers are also delighted because it makes transactions easier. There was one customer that we have he’s about 68 years old but he’s using our app and he’s very happy.”
Mr. Aguda agreed that there were “misconceptions” about blockchain technology’s security as it is not regulated by any entity in itself, which had kept some consumers on the sidelines. “We just need time. Give us time and all of this will come down to financial inclusion.”
Their team communicates the blockchain to the common folk by talking about it the way they talk about the internet, where there is pretty much no regulation until it gets in contact with the real world — similar to how the central bank regulates virtual currency exchanges.
Aside from banking services, blockchain technology could actually bleed into adjacent sectors such as insurance and health care according to Winston Damarillo, Chairman of fintech Amihan Global Strategies.
“We’re gonna see a massive and fast adaption of blockchain in the financial sector. But I can envision one day that my passport is on my phone, my drivers license on my phone, my land titles on my phone, my medical records on my phone, a representation of my deposits in my banks in my phone, and I can transact freely with that,” he said in a May 28 interview with Cignal TV’s One News.
He explained that it is because blockchain decentralizes know-your-customer (KYC) data, making the value owned by the user instead of the bank.
He said that with blockchain, transactions involving the transfer of value can be done peer to peer, and would not need to go through institutions like banks or middlemen — which seen to be a “far safer way” as institutions are “super susceptible to cybercrimes.”
But for now, Salvanera and Hernandez will have to cash on their pockets until such time that electronic payments can be transacted with other than online promos. “I won’t be using it that much, at least for now, as the coverage isn’t as widespread, unlike other countries. It’s not yet a necessity. I’ll still use cash,” Salvanera said.
But they do believe in fintech and how it will make people’s lives easier.
The goal for the BSP anyway to totally shift to entirely digital, but from a “cash-heavy” to a “cash-lite” society.
But how long do they really need to wait? UnionBank’s Mr. Aguda said: “probably next year.” Although UnionBank was the first bank to introduce blockchain in their operations, he welcomed other banks’ move to ride on the trend.
“Everybody claims now that they have a blockchain. But as we become successful, and the other banks will adopt it, it’s okay for us. It all helps everybody anyway,” he said. “We just have to continue going into newer technologies.”

Toward a more financially literate nation

IN A FINANCIAL capability survey implemented by the World Bank in 2014 as part of a broader engagement on enhancing financial consumer protection and financial education in the Philippines, a sample of 3,000 adults were asked to answer seven questions dealing with basic calculus and financial concepts (simple interest rates, inflation, compound interest, risk diversification and the main purpose of insurance products) to gauge their financial knowledge and basic numeracy skills.
The results were dismaying. On average, the respondents were able to answer only 3.2 out of the seven financial literacy questions correctly. And 10% of them got six questions right, and only 2% managed to get a perfect score.
“A more worrisome finding is that around a fifth of the surveyed population did not answer more than one question correctly, while still a significant proportion of respondents, one out of 10 adult Filipinos, did not appear to have a sound grasp of any of the basic concepts being tested,” The World Bank said in “Enhancing Financial Capability and Inclusion in the Philippines — A Demand-side Assessment,” which was released in 2015.
Filipino adults also performed poorly in the 2014 Global Financial Literacy Survey by Standard & Poor’s Ratings Services, in which several questions measuring four fundamental concepts for financial decision making — basic numeracy, interest compounding, inflation and risk diversification — were posed to more than 150,000 respondents in 140 countries.
To be deemed financially literate, the respondents needed to correctly answer “at least three out of the four financial concepts.” The survey found that only 25% of adult respondents in the Philippines were financially literate, a figure lower than the global average of 33%.
It’s evident from these surveys that the financial literacy of the Filipinos is lacking, and it should be a cause for great concern. “Financial literacy is a necessary life skill. The simplest human activity requires financing and life brings with it various risks. At the individual level, financial literacy, and its eventual translation into financial capability, enables us to save, prepare for the future, and manage economic/financial shocks,” Pia Bernadette Roman-Tayag, managing director of the Inclusive Finance Advocacy Office and the Financial Consumer Protection Department at Bangko Sentral ng Pilipinas (BSP), told BusinessWorld in an e-mail.
Mario A. Deriquito, President of Banco de Oro Unibank, Inc. Foundation (BDO Foundation), the corporate social responsibility arm of one of the biggest banks in the country, shares the sentiment. “Financial literacy enables people to manage their resources efficiently and responsibly, thereby ensuring a more stable future. Financially literate people have knowledge of financial products and services which enables them to make well-informed decisions,” he said in an e-mail.
Financially learned citizens with the ability to understand, select and use financial services that fit their needs can also be more effective partners of BSP in maintaining stable prices and ensuring a stronger, safer banking and payment systems and can productively contribute to the economy, Ms. Roman-Tayag noted.
Everyone needs financial education, regardless of their social status and age. But there are several groups that require a financial education tailored to their needs, and one of those groups comprises overseas Filipinos (OFs) and their beneficiaries. “OF remittances continue to provide support to the country’s economy as a major driver of domestic demand. The 2017 level of OF personal remittances accounted for 10% of GDP. Yet anecdotal evidence and general public knowledge indicate that many OF families struggle to meet their needs, when the OFs return home,” Ms. Roman-Tayag said.
The unbanked, low-income households, farmers, fisherfolk and micro, small and medium-sized enterprises are also an important financial education target. Ms. Roman-Tayag said they lack not only adequate awareness, but also appreciation and knowledge of formal financial transactions, particularly their benefits and risks. “To effectively on-board them in the formal financial system, and enable them to make prudent financial choices, they would need enhanced financial literacy and improved financial capability,” she added.
There’s one more group that needs a financial education that suits them — the youth. In the 2014 book Financial Education for Youth: The Role of Schools, the Organization for Economic Cooperation and Development notes that incorporating financial education into the formal school curriculum is one of the most efficient and fairest ways to reach a whole generation on a broad scale. “In addition, since the curriculum spans several years and can start as early as kindergarten, it is unique means to inculcate and nurture a sound financial culture and behaviors amongst future adults,” the organization adds.
To enhance the financial literacy of the Filipinos, BSP started an initiative called the Economic and Financial Learning Program (EFLP), which consists of 10 learning programs designed for specific audiences: children, college students, the working sector, investors, overseas Filipinos, and select unbanked sectors.
“We have developed about 46 learning materials, videos and brochures. We continue to share them with participants, with our partners, and on social media platforms,” Ms. Roman-Tayag said. “As of end-2017, we have conducted more than 30,000 learning programs in 79 out of 81 provinces, reaching 2.2 million participants. EFLP participants have rated the programs with an average of 4.7, with 5 as highest possible score. Based on the annual organizational scorecard of the BSP, we have always met targets in terms of program completion and participation rates.”
More recently, the central bank, the Department of Education (DepEd) and BDO Foundation joined forces to develop financial literacy materials for an estimated 24 million students and around 700,000 teaching and non-teaching personnel in more than 47,000 public schools nationwide.
“These materials, consisting of short videos, lesson plans, and discussion guides, are expected to make teaching and learning financial literacy more fun, interesting and engaging. They cover topics such as saving, investing, responsible use of credit, personal budgeting and financial management, and sharing,” Mr. Deriquito said.
“Although it is too early to talk about the project’s impact, BDO Foundation is excited about the project because of DepEd’s commitment to use the materials in regular classroom instruction and in regular teacher training programs, making its rollout rapid and wide-reaching,” he added.
The partnership forged by the three institutions can be a model for the kind of collaboration that the government and the private sector should have to better tackle the financial literacy issue. “BSP provides overall direction through its National Strategy for Financial Inclusion. BSP also contributes to the content and materials development. DepEd, on the other hand, handles the pedagogical aspect by incorporating financial literacy into the curriculum, contributing ideas into the development of the videos, developing the lesson plans and discussion guides, and actually rolling them out within the entire public school system. BDO Foundation, for its part, lends its expertise and financial resources to the project and handles overall project management,” Mr. Deriquito explained.
The National Strategy for Financial Inclusion he mentioned was launched in 2015 to optimize collective efforts toward financial inclusion in the Philippines. It provides a platform for the private sector to support the government in improving the financial literacy of the Filipinos through financial education. A tenet of the initiative is that a well-informed and adequately protected public is critical to realizing financial inclusion.
“We think that financial education, financial inclusion as well as consumer protection should be a collective responsibility. This is an issue which requires all hands on deck,” Ms. Roman-Tayag said. A hand from the media is certainly welcome.
“By simply proliferating financial education messages (e.g. prudent personal finance management), informing the public about their rights as financial consumers, and warning them against financial fraud and scam — the media can already impact the lives of Filipinos. The media may likewise take proactive roles by developing specific programs on financial literacy, for example soap operas, ads or other innovative programs that promote fin-ed messages,” Ms. Roman-Tayag said. — FATV

Weathering the storm of disruption

By Bjorn Biel M. Beltran
Special Features Writer
THE STORM of disruption that has besieged corporations and businesses throughout the decade is only growing stronger, with technology giants like Amazon, Uber, and Netflix rising from the ashes. Now, banks are on the storm’s path, with the development of blockchain technology, cryptocurrencies, and their applications threatening to render banks and other financial services obsolete.
THE THREAT OF THE BLOCKCHAIN
Blockchain, the decentralized and digital ledger system behind popular cryptocurrencies like Bitcoin and Ethereum, is changing the way people create contracts and facilitate transactions worldwide. While the applications of blockchain technology can penetrate industries from health care to logistics, the global banking industry is particularly at risk.
The New York Times explained in an article entitled, “Demystifying the Blockchain,” “The easiest and most basic way to think about the underlying technology is to think about a technology that keeps a master list of everyone who has ever interacted with it. It’s a bit of an oversimplification, but if you’ve ever used Google Docs and allowed others to share the document so they can make changes, the programs keep a list of all the changes that are made to the document and by whom.”
“Blockchain does that but in an even more secure way so that every person who ever touches the document is trusted and everyone gets a copy of all the changes made so there is never a question about what happened along the way. There aren’t multiple copies of a document and different versions — there is only one trusted document and you can keep track of everything that’s ever happened to it.”
In other words, the blockchain is eliminating the need for middlemen between transacting parties (e.g. banks and other financial services), as the power to update and check records and transactions is available via an automated, public, tamperproof system.
In the latter half of 2017, Bitcoin broke into mainstream consciousness as its value soared to an all-time high of over $19,000 per coin. Other cryptocurrencies, such as Ethereum, Litecoin, and Stellar Lumens, rode on the coattails of Bitcoin’s popularity, seeing similar spikes in prices as investors and early adopters were caught in a speculative frenzy before they decreased in value in early 2018.
THE RISKS OF DISRUPTIVE TECHNOLOGY
Rolando R. Avante, chief executive officer and President of the Philippine Business Bank (PBB), believes that technology like blockchain and cryptocurrencies have emerged only because there was a need among consumers that the modern system of banking has failed to address.
“Blockchain and cryptocurrencies have come of late because they answer some of the restrictions that consumers are seeing in the banking system,” he said in an interview.
As society progresses, technologically and culturally, Mr. Avante noted, more will be demanded of the established institutions due to the changing needs of the times, and more interest will fall on such developments. For banks to adapt, they must be receptive to those needs.
“Banks always have to be mindful of what it takes to remain relevant to its customer base,” Mr. Avante said.
“More and more you have to be able to deliver to your customers what they need as far as products go. That is how we will be able to be competitive as far as disruption goes.”
As for blockchain technology replacing the global banking institution, Mr. Avante isn’t worried. Due to the decentralized, and largely unregulated, nature of cryptocurrency, it will be some time before a successful one manages to displace a system as deeply rooted as banking.
“The thing that people or customers will have to understand is that there are inherent risks as well in using these products. The problem with it is since it is unregulated, there is the question of who you run after to be responsible when something goes wrong,” he said.
“Since there is no governing agency, either globally or locally that is running after them, then you are very prone to either hacking or a glitch in these types of operations.”
Such lapses in security are not uncommon. Just this January, in one of the biggest heists recorded in history, hackers successfully broke into the Japanese cryptocurrency exchange Coincheck, Inc., making off with around half a billion dollars in digital tokens.
In 2014, hackers had infiltrated the Mt. Gox exchange, taking around 850,000 bitcoin, worth $460 million at the time. Other smaller hacks and glitches have occurred over the years, such as the attacks on the Bitfinex exchange and the NiceHash cryptocurrency mining service.
THE OPPORTUNITY
Seeing the changing world Mona Lisa B. de la Cruz, chief executive officer of The Insular Life Assurance Co., Ltd., has taken matters into her own hands. The insurance industry, which is a field that deals primarily in trust, and blockchain, which introduces a way to enhance trust between parties, are two things that are predestined to interact.
But for now, Insular Life is investing into digital technology to improve its customer experience and sales distribution. The company implemented digital transformation initiatives in 2017 that included the digitization of its processes with the use of Robotic Process Automation (RPA), a process which allows faster deployment of programs to automate repetitive and resource-intensive processes.
“Automation of these repetitive, mundane tasks is critical for enterprises to gain higher efficiency, lower costs and ensure better user experience,” Ms. De la Cruz said in an interview.
Insular Life also upgraded its customer portal with a better interface, and a mobile-first design to be compliant with user experience design best practices. The company strengthened its online capabilities, allowing policyholders to withdraw and conduct Variable Unit-Linked fund transactions online, along with a full e-commerce platform, offering its first online product, Prime Care, that provides funds for medical treatment of dread diseases.
“In addition to these exciting initiatives, Insular Life remains the only insurance company in the country that offers a fully automated, end-to-end sales process which includes automated underwriting. Policyholders can fill out forms, choose their desired product, undergo underwriting and receive decisions on applications, all online, in just 30 minutes. This fully automated sales process will also give revised quotations in case the applicant is found to be substandard,” Ms. de la Cruz said.
On the banking side, Mr. Avante is confident in the ability of the country’s central bank to adapt to the transforming landscape of the global banking industry and reinforce measures to protect the local system. Not that they are complacent in this regard.
“You don’t just look at things in the Philippines,” he said. “There are things happening in the global banking industry to which the local banks have to keep at pace with.”
The executive revealed that PBB is in the process of upgrading its core banking system to better address customer demands and future-proof the company’s business. The objective is to create a solid foundation from which future modules, be it mobile banking, data analytics, or even blockchain technology, could be installed.
“At the end of the day, that will be our foundation of where we can add all these products, services, and innovations,” Mr. Avante said.
An innovation of particular interest to PBB is a more robust customer database, from which the lender can serve its customers in a deeper and more enriching manner, whether it is to follow customers up on loan payments, check on a particular customer’s credit standing, or offer them relevant, targeted deals.
“That’s a simple thing, but it creates a lot of impact to a customer. They will think, ‘I’m in good care here,’ Which is good because you don’t know if the small accounts you are holding on to now will be one of your top ten depositors in a branch in the future,” Mr. Avante said.
He added that when you have a robust system capable of giving you specific information about a customer, you can make business decisions faster and more accurate, and provide a better quality of service for your consumers. Used in this way, data truly is the new gold.
PBB has been investing millions of pesos into the new system for the better part of two or three years now. They expect it to be up and running either later this year or early in the next.
DISRUPT OR BE DISRUPTED
Mr. Avante knows that such drastic investments are not available to everyone, and that in challenging times, it is the smaller companies that pay the price. More often than not, he noted, that the bigger, more established players in an industry have enough influence and capital to weather the storm of disruption.
“One noticeable part about technology is that it doesn’t come cheap. You have to really allocate the capital. You have to make investments for it,” he said.
Not only does a business have to pay for the hardware and software capabilities necessary to adapt to changes in the landscape, he pointed out, one also has to consider the complementary human support needed to maintain it. Especially since the rapid pace of technological development renders cutting edge tech obsolete in a matter of two to three years.
Whether it’s negotiating with systems providers or opt for consolidation, underdog banks must find ways to get ahead of the disruption before it fully sweeps over the industry. Be caught complacent, and you will be left behind.
“The challenge that is there is for everybody to continue to develop and reengineer himself,” Mr. Avante said.
Ms. de la Cruz added, “We recognize that the financial services industry is now at a tipping point: either disrupt or get disrupted.”

What’s next for bitcoin?

LAST YEAR, Bitcoin led a motley pack of so-called cryptocurrencies in one of the great booms in market history, soaring over 2,000% to its peak. Since then, it’s led an epic bust that rivals the dot-com era stock market collapse. But there are still plenty of true believers. And as the dust settles, investors and regulators find themselves still grappling with questions first raised when Bitcoin broke into public consciousness five years ago: What exactly is it? How do imitators like Ethereum, Ripple’s XRP and Bitcoin Cash work? Should I buy it? Where do cryptocurrencies fit into the future of money? Here’s a guide for those feeling at sea in these turbulent digital waters.
1. WHAT’S BEEN HAPPENING?
The total market value of all traded cryptocurrencies exploded late last year to peak at about $800 billion in January by one count. Four months later, though, the value of crypto-assets had plunged by about two-thirds, as regulators began to crack down and fear of big losses began to replace fear of missing out. By late June, Bitcoin had fallen by 70% — close to the 78% fall of the Nasdaq Composite Index’s drop when the dot-com bubble burst — while the worth of hundreds of other virtual coins fell close to zero. Even so, the total market value of traded cryptocurrencies still rested above $250 billion, many multiples of what it was a few years ago.
2. IS BITCOIN MONEY?
In a way, yes, though it’s not necessarily a useful form of it. It’s possible to buy or sell some things with Bitcoin but very few people do. Extreme volatility is perhaps the biggest argument against treating cryptocurrencies as you would the dollar or the euro. The hallmark of a reliable currency is that it provides a stable store of value. You wouldn’t want to spend Bitcoin on groceries today if you thought its value might soar tomorrow, or take your salary in Bitcoin if you thought it might plunge.
3. SO WHAT IS IT?
Born out of the bitterness that followed the 2008 financial crisis, Bitcoin and its imitators aren’t bills or coins printed or policed by a government or bank. They’re electronic assets created and monitored by a community of users acting in a decentralized way, following protocols set down by the person or persons who dreamed them up. The “crypto” in the name refers to the encryption techniques used by so-called Bitcoin miners. And all the new currencies revolve around what’s seen as Bitcoin’s real innovation — blockchain, a publicly visible, largely anonymous online ledger that records the calculations miners perform to verify transactions without the need for a central authority.
4. WHY ARE SO MANY PEOPLE DOWN ON BITCOIN?
You mean, why did legendary investor Warren Buffett call it “rat poison squared”? There’s a long list of reasons. Besides the massive price swings, Bitcoin and other cryptocurrencies have been connected with scams, money laundering, tax evasion, cyberthefts, exchange outages, excessive speculation and more. Risks like these may have been easier for regulators to overlook when Bitcoin and its peers sat on the far fringes of finance, but they are moving ever closer to the mainstream. The stakes are much higher now that mom-and-pop investors and Wall Street banks alike are piling in.
5. IS ANYONE OVERSEEING THIS AREA OF FINANCE?
A wide range of regulators are trying to get a handle on cryptocurrencies. Turns out there’s little agreement about what they fundamentally are: currencies, commodities, securities or something entirely new. Thus you’ll see them called crypto-assets, digital tokens, coins or just “crypto.”
6. HOW ARE CRYPTO-ASSETS LIKE COMMODITIES?
The vision behind Bitcoin laid out in a 2008 pseudonymous manifesto promised that no more than 21 million will ever be created. That means it’s sometimes compared with scarce commodities such as gold, whose value is determined solely by what people are willing to pay for it. Crypto-assets have become popular in places where hyperinflation erodes the buying power of the local currency (think Zimbabwe), or where sanctions block purchases (think Venezuela and North Korea).
7. HOW ARE THEY LIKE SECURITIES?
There’s an argument that some crypto-assets have the same characteristics as stocks, such as a share of ownership in a common endeavor and the expectation of making a profit from work done by a company. Much of the focus is on new coins or tokens offered by start-ups through so-called initial coin offerings, or ICOs. While they take different forms, ICOs let companies bypass the venture capital process by selling coins instead of shares. In some cases, the founders say coin buyers are prepaying to use a service that the company will build. In the US, the Securities and Exchange Commission has opened a broad probe into whether entities running ICOs are violating its rules by offering what are really securities, although a top SEC official said that neither Bitcoin nor Etherereum fell into that category. China has banned ICOs entirely. That didn’t stop them from raising more than $10.5 billion worldwide through the first half of 2018.
8. HOW ARE REGULATORS CLAMPING DOWN?
Their approaches have run the gamut, from an exchange-licensing regime in Japan that was recently tightened to a largely hands-off system in Switzerland, though the anonymous and borderless nature of many digital coins makes them tough to control. China, once the world’s most active Bitcoin market, banned crypto-asset exchanges in 2017 and blocked access to overseas trading platforms. The crackdown came during government campaigns to stop money from leaving the country and to reduce financial risk. Most countries, notably the US, have not yet formulated a comprehensive regulatory strategy. But US prosecutors are investigating whether traders have been manipulating the price of digital currencies.
9. HOW CAN I BUY BITCOIN?
There are a bunch of ways, all with different risks. Individuals can buy crypto-assets directly from online exchanges that will trade them for regular currencies like the dollar, the euro or the yen. Most of the exchanges will offer to hold the asset for you in a digital “wallet,” although an alarming number of exchanges have been hacked. You can also hold the asset for yourself, in a digital wallet or in so-called cold storage: for instance, a thumb drive disconnected from the internet. Since December 2017, investors can place a wager on Bitcoin — betting it will either rise or fall — without having to own it directly, via futures contracts traded on two big US exchanges.
10. WHAT’S WALL STREET’S APPROACH?
Until recently, it mostly kept its distance. Now there’s lots of interest if not yet much action. Lenders including JPMorgan, Bank of America and Citigroup have barred customers from using their credit cards to buy cryptocurrencies to avoid the risk associated with these transactions. But Goldman Sachs Group, Inc. planned to begin trading Bitcoin futures on behalf of customers. And everybody in finance is at least dabbling in blockchain, which is seen as an innovative way to handle transactions that could potentially upend a wide range of industries.
11. WHY ARE THERE SO MANY DIGITAL COINS?
There are thousands of Bitcoin rivals, and it’s not clear how many of them are going to prove either legal or useful. Some were developed to overcome what their creators saw as flaws in Bitcoin, such as slow transaction times or high fees. Some of them were outright scams. Die-hard fans of newer currencies think they’ll eventually overtake their bigger cousin. The largest rival is Ethereum, which has a total market value half the size of Bitcoin. These so-called alt-coins are certainly getting more attention: By mid 2018 they accounted for more than half of all the money in crypto-assets, compared with less than a fifth at the start of 2017.
12. WHO ARE THE CRYPTO TRUE BELIEVERS?
Here’s a short list of enthusiasts: Teenagers and hackers drawn by a disdain for authority and the libertarian aspirations behind Bitcoin’s creation. Technology geeks who believe they’re disrupting the marketplace and getting in early on the next chapter in the history of money. Financial firms and central banks that think something important will come out of all this even if Bitcoin withers. And there are also plenty of investors who aren’t true believers but who hope to find one to sell their holdings to if crypto prices soar again. — Bloomberg