Davao Doctors Hospital (DDH) will open primary care clinics in SM Lanang on July 29 and SM City Davao on Aug. 15, bringing its total number of satellite clinics to four.
“Follow-up care must be provided… That is why we are providing other avenues of service [such as the] primary care clinics,” said Dr. Noel A. Villanueva, DDH patient experience division head, in a May 23 hybrid presser.
With the pandemic subsiding, the hospital is reconfiguring its coronavirus disease 2019 (COVID-19) home care service to treat patients with chronic conditions such as diabetes and hypertension.
“In the last two to three months, our positivity rate has only been around 0 to 3%,” said Dr. Ronald P. Tangente, DDH medical director.
As part of its move toward people-centered care, DDH has a platform that gathers public feedback in an effort to improve its design, process, and people.
“Healthcare is not just about doctors and nurses. It involves everyone — including the security guards,” said Dr. Celia C. Castillo, who heads the systems, process and technology division at DDH. “Everyone engaged in serving patients has a perspective as to what ‘good care’ means… The impact of healthcare must also be seen from the perspective of the community.”
DDH is celebrating its first Patient Experience Week until May 27. It is under the hospital unit of Metro Pacific Investments Corp., one of three Philippine units of Hong Kong-based First Pacific Co. Ltd., the others being PLDT, Inc. and Philex Mining Corp. Hastings Holdings, Inc. — a unit of PLDT Beneficial Trust Fund subsidiary MediaQuest Holdings, Inc. — maintains interest in BusinessWorld through the Philippine Star Group, which it controls. — P. B. Mirasol
