ISUZU PHILIPPINES CORP. (IPC) recognized its 16th Isuzu Service Skills Olympics (ISSO) winners in a virtual official awards ceremony last June 11. ISSO “tests the knowledge and skills of service technicians, service advisors, and parts staff coming from Isuzu dealerships nationwide.”
Said IPC Vice-President for After-sales Wataru Miyamoto, “It is very unfortunate that we cannot do our usual ISSO face to face. However, this year, we strive for excellence as we intend to continue to improve the technical skills capabilities of all after-sales staff and personnel.”
He continued in a speech to dealer participants, “This pandemic caused a major disruption to our business. Please allow me to express my sincere appreciation to our dealers for all your continuous support to our ongoing after-sales programs despite these trying times.”
For his part, IPC President Hajime Koso congratulated the group not just for a successful ISSO run but also for the back-to-back achievement of a Triple Star rating in the annual after-sales performance evaluation of Isuzu Motors Limited. “Only five out of 33 countries worldwide received the esteemed rating. Being one of the five to receive the award proved that all the after-sales activities of the Philippines are of high caliber and top of the class in Isuzu network’s standard around the world. This will not be made possible without the efforts and cooperation of our dealers,” he said.
The local contest is comprised of three categories that are joined by different after-sales team members. Each have equivalent weighted points that are used to determine the Dealer Grand Champion. The top five performers among dealerships are (in order): Isuzu Bulacan, Isuzu Pasig, Isuzu Iloilo, Isuzu Makati, and Isuzu Cabanatuan.
Preparations are already under way for the I-1 Grand Prix-Isuzu World Technical Competition to be held, also digitally, from Nov. 24 to 26, which will be participated in by other Isuzu distributors in other parts of the world.
