Home Tags Chat bots

Tag: chat bots

Emerging trends in the global BPO industry

Driven by innovation, new technologies and competition, the global business process outsourcing (BPO) industry has evolved rapidly from where it started more than 20...

Study finds shortcomings of AI in customer service

CUSTOMER SERVICE providers (CSPs) are not able to meet expectations when they resort to artificial intelligence (AI), including chatbots, a software and services company...