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Arboleda’s perfect game tows Parañaque to second win; Pampanga triumphs

HARDWORKING forward Harold Arboleda had a perfect game and the Parañaque Patriots-F2 Logistics stayed unbeaten after two games in the MPBL Datu Cup at the Olivarez College Gym late Tuesday night.
The former NLEX Road Warriors hit all of his seven attempts from the field on his way to finishing with a career-high 26 points to power the Efren Uy-backed Patriots to an 81-73 win over the Cebu Sharks-Casino Ethyl Alcohol.
He hit five of his shots from beyond the arc then also made two other attempts from the perimeter as the ex-pro kept a hold of the Patriots throughout the match.
Arboleda also finished with a double-double performance as he pulled down 11 rebounds while also adding six assists as his overall performance rubbed off on the Patriots, who gained a share of the lead in the southern division of this event put up by Senator Manny Pacquiao with PBA legend and former MVP Kenneth Duremdes serving as commissioner.
Arboleda attributed his game to the trust being given to him by his teammates, but believes the success was a product of a collective effort.
“Everybody’s been working hard during practice,” added Arboleda. “When you do that, everyone in the team will be pumped up to do their part and make contribution.”
Playing in front of their hometown crowd since winning game one of their semifinals series against Muntinlupa last season, the Patriots struggled in the early goings, trailing by as much as 15 points, 32-17, in the second quarter.
But the Patriots clawed their way back into the contest as they held their rivals to only two field goals for nearly seven minutes in the second quarter and ended the half trailing by only a point, 38-39.
Earlier, Juneric Baloria and Daniel de Guzman returned to Parañaque, but this time, they guided their new team, Pampanga, to an 81-80 squeaker of Bataan in the first game.
The two former stalwarts of the Patriots were key figures in the Lanterns’ first win of the season.
Baloria, a deadshot shooting guard, knocked in 24 points while De Guzman, a hardworking forward, added eight markers and six boards.
But it wasn’t their contribution in the offensive end which keyed the Lanterns’ victory alone.
Marlon Gomez, an undersized center/forward, grabbed 13 boards while also provided the inside presence which Pampanga badly needed.
The Lanterns booked their first win despite missing the services of ex-PBA players Jimbo Aquino and Mike Juico.
Aquino suffered a pulled muscle in his leg while Juico served a one game suspension after getting ejected in his team’s first game of the season. — Rey Joble

The FEU Junior Team

This magnificent FEU Junior Team (yes, I am referring to the HIGH SCHOOL squad). It is composed of:
board 1 IM John Marvin Miciano
board 2 NM John Merill Jacutina
board 3 Jeth Romy Morado
board 4 Istraelito Rilloraza
board 5 Jarvey Labanda
board 6 Dale Bernardo
They ran away with the 2018 UAAP Junior Chess Team Championship. All of the players medaled. Aside from the Most Valuable Player Award going to John Miciano, they won four gold medals (Miciano, Jacutina, Labanda and Dale Bernardo) for best performance on their respective boards. The other members of their squad (Jeth Romy Morada and Istraelito Rilloraza) got silver medals.
This year’s ASEAN Youth Chess Championship was hosted by Davao City from June 18-28 and the FEU team went down south to compete. The results in their age groups (top five places only):
UNDER 20. 1 IM Paulo Bersamina PHI 2413, 7.5/9, 2 FM Lazarya Jodi Setyaki INA 2340, 6.5/9, 3 FM Sai Agni Jeevitesh IND 2362, 6.0/9, 4-5 IM John Marvin Miciano PHI 2459, FM Stephen Rome Pangilinan PHI 2185, 5.5/9. Note: IM Paulo Bersamina gets his 2nd GM norm. He needs one more to get the full title.
UNDER 18. 1-2 Dale Bernardo PHI 1978, CM John Merill Jacutina PHI 2079, 8.0/9, 3 IM Tran Minh Thang VIE 2383, 6.0/9, 4-5 Carl Zirex Sato PHI, Istraelito Rilloraza PHI 2008, 5.5/9. Note: Dale Bernardo won on tiebreaks and was declared Under-18 champion. This brought with it the automatic International Master title. John Merill Jacutina as consolation prize got the outright FIDE Master title and an International Master (IM) norm.
By the way, the FEU women’s squad also came home with a big success.
UNDER 18 (Girls). 1 WFM Shania Mae Mendoza PHI 2114, 7.5/9, 2-3 WFM Dita Karenza INA 1942, Ella Grace Moulic PHI 1829, 6.5/9, 4 WCM Kylen Joy Mordido PHI 1863, 6.0/9, 5-8 Marife Dela Torre PHI 1677, WIM Nguyen Thanh Thuy Tien VIE 2011, WFM Vu Thi Dieu Ai VIE 1829, WFM Nguyen Thi Minh Oanh VIE 1882, 5.0/9. Note: Shania Mae Mendoza wins the gold and gets the outright Woman International Master (WIM) title.
In the ASEAN Youth Championships there were separate events for Under-20, Under 18, Under-16, etc all the way down to Under-8, with separate boys and girls divisions and also separate competitions in standard, rapid and blitz chess. Then there is the seniors division. A total of 45 separate tournament with individual as well as team golds at stake.
At the end Vietnam dominated by amassing a total of 70 gold, 56 silver and 30 bronze medals. The Philippines came second with 55 gold, 45 silver and 26 bronze medals. What is particularly eye-opening is that out of the Philippines’ total haul the Far Eastern contingent accounted for 17 gold, 8 silver and 2 bronze medals.
Under the leadership of FEU Chairman Aurelio “Gigi” Montinola the Far Eastern University is hitting new levels of excellence, both academically and in athletics. I am sure that most BW readers have noticed the number of board topnotchers lately coming out of FEU. In chess he has slowly built up a winning culture not by pirating top players from other squads but in carefully choosing his people, getting a coach like GM Jayson Gonzales who is a real teacher and builds up his squad through good training methods, wise life guidance and strict but fair instructions.
Chess is no longer the same game as we had before. Now with digital databases and computers to prepare the need for practice and training is felt more and more. Talent is not enough. There was a time when the Philippines was no. 1 in Asia. Now our regional rivals China, India and Vietnam have all overtaken us. We can still reclaim our leadership position though if we all just decide to do it. If ONE University can get 17 gold medals in the ASEAN championships, think of what we might accomplish if we have all our schools making up their mind to be better, to be the best.
The games of the event are not yet available and we will give a more in-depth report once they are. Let me point out though the shocking win of Dale Bernardo in the Under-18 Championship. Dale is a complete unknown, untitled, had not yet made his name in the local chess circuit but came out on top in the Under-18 Championship, one of the most prestigious events in the Championships. By virtue of the win Dale Bernardo is now an International Master.
I was very intrigued and went back to the UAAP games from earlier this year to look up his games. He was only fielded 4 times in the UAAP and scored 3.5/4. Here is one of his wins.

[FEU] BERNARDO,Dale T — [NU] DOROY,Allanney Jia [B07]
2017–18 UAAP Chess (JUNIORS) 1st Flr. QPAV Bldg., UST, Esp (12.3), 25.03.2018

1.e4 g6 2.d4 Bg7 3.Bc4 d6 4.Nc3 Nf6 5.Bg5 Nxe4 6.Bxf7+ Kxf7 7.Nxe4 Rf8
Black does not seem to have any problem in this opening at all:
7…Qd7 8.Be3 Rf8 9.Qd2 Qb5 10.0–0–0 Bf5 11.Nc3 Qc4 12.f3 Nc6 0–1 (83) Kunte,A (2505)-Ftacnik,L (2585) Koszalin 1998;
7…h6 8.Qf3+ Kg8 9.Be3 Qf8 10.Qg3 Bf5 11.Qf3 Nc6 12.c3 Qf7 Black is doing fine: 0–1 (39) Antoniacci,R (2065)-Gofshtein,L (2580) Arco 2000.
8.Qd2
Eyeing the standard Bh6 then h2–h4–h5 attack against Black’s fianchettoed position.
8…d5 9.Ng3 Kg8 10.h4 Qd6 11.h5 Nc6 12.Bh6
Maybe he should have prefaced this move with 12.N1e2 keeping an eye on d4 and f4.
12…Bxh6 13.Qxh6 Nxd4 14.0–0–0 Qf4+
White’s attack is over.
15.Qxf4 Rxf4 16.c3 Nc6 17.f3 Be6 18.hxg6 hxg6 19.N1e2 Rff8 20.Nd4 Nxd4 21.cxd4 c5 22.Rde1 Rf6 23.Kd2 cxd4 24.Ne2 Bf7 25.Nxd4 Rb6 26.b3 e6
Dale hits upon the maneuver f3–f4 followed by doubling rooks on the h-file.
27.f4! a5 28.Rh3 a4?
[28…Kg7 29.Reh1 Bg8 holds]
29.Reh1
Threatening to win the a8 rook with Rh8+
29…Kg7 30.Rh7+ Kf6
[30…Kf8 31.Rh8+ Bg8 32.R1h7 with the deadly threat of Nd4–f3–e5xg6+]
31.g4 axb3 32.axb3 Ra2+ 33.Ke3 Rg2? 34.g5+ Ke7 35.Rc1
Winning the bishop.
35…Rg3+ 36.Ke2 e5 37.fxe5 Rxg5 38.Rc7+ Ke8 39.Rh8+ 1–0
Here is a game, also from the UAAP, of our newest Woman’s International Master (WIM).

[DLSU] MIRANO,Mira T — [FEU] MENDOZA,Shania Mae [B06]
2017–18 UAAP Chess (WOMEN) 1st Flr., QPAV Bldg., UST, Es (14.1), 08.04.2018

1.e4 d6 2.g3 Nf6 3.Nc3 g6 4.Bg2 Bg7 5.d3 0–0 6.Nge2 c6 7.Bd2 e5 8.Qc1 d5 9.exd5 Nxd5 10.Bh6 f5 11.Bxg7 Kxg7 12.f4 Nxc3 13.Nxc3 exf4 14.Qxf4 Be6 15.0–0–0 Nd7 16.Rde1 Re8 17.Re2 Nf6 18.Rhe1 Qd7 19.Bf3 Bf7 20.Re5 Rxe5 21.Rxe5 Re8 22.Qe3 Rxe5 23.Qxe5 Qe6 24.Qxe6 Bxe6
Nothing much going on you say? From this position study carefully what Shania does.
25.a4 a5 26.Ne2 Kf7 27.Nd4 Bd7 28.c4 c5 29.Nb5?
White has no inkling of what is going to happen.
29…Bxb5! 30.axb5 b6
POSITION AFTER 30…B6
Do you see it? Material is completely equal but Black is winning. White has a weakness on d3, his bishop has no targets to attack while Black’s knight can jump around and go after White’s pawns at will.]
31.Kd2
Trying to get in Ke3 and d3–d4.
31…Ke6 32.Ke3 Ke5
Nope! White’s pawn remains on d3. Black’s knight will now go to e6 to support a kingside pawn advance.
33.Bd1 Ne8 34.Bf3 Nc7 35.g4 f4+ 36.Kf2 Ne6 37.h4 h6 38.Be2 Kd4 39.Bf1 g5 40.hxg5 hxg5
Black can now bring her knight to e5 to win one of the white pawns.
41.Ke2 f3+!
Or she can do this.
42.Kd2
[42.Kxf3 Nf4]
42…Nf4 43.b3 Ng2 0–1
A beautiful win.
Two new international masters from FEU! The rise of these stars show that we have a lot of them all around, we just have to identify, nurture and develop their talents.
 
Bobby Ang is a founding member of the National Chess Federation of the Philippines (NCFP) and its first Executive Director. A Certified Public Accountant (CPA), he taught accounting in the University of Santo Tomas (UST) for 25 years and is currently Chief Audit Executive of the Equicom Group of Companies.
bobby@cpamd.net

Risky move

First off, let’s be clear about one thing: DeMarcus Cousins is damaged goods. He tore his left Achilles in late January, and his convalescence may well keep him off the court until close to Christmas. His return is a matter of when, not if, but it bears noting that the number of players who have come back from such an injury is extremely small. More importantly, the number of big men who have come back from such an injury is even smaller — as in zero.
Of course, Cousins was already far from perfect even before he went under the knife. True, he’s a four-time All-Star capable of filling stat lines and anchoring any given team. Since his arrival as the fifth overall pick in the 2010 draft, he has justified his status as a marquee name. On the other hand, he has also been error prone, with a questionable work ethic that extends to the locker room. Which is to say he checks boxes on both sides of the argument; he’s a unique talent, but he comes with considerable risk.
Certainly, Cousins’ Jekyll-and-Hyde persona did not help his cause any as he entered free agency. He was expecting a bonanza coming from any one of a bunch of suitors; in fact, it’s why he turned down a two-year, $40-million extension offer from the Pelicans before his 2017-18 season abruptly ended. Instead, he was met with the sound of crickets chirping, signifying an utter lack of interest around the league; those in the “Under No Circumstance” and “Only At The Point Of A Barrel” categories weren’t candidates for employment from the outset, but even noted gamblers were turned off by his myriad handicaps.
Parenthetically, Cousins was left with no choice but to get Andrew Rogers, his agent, to press digits. With players being signed to deals left and right, he felt his window closing, and he sought to affix his Hancock on a contract — any contract — fast. And, in this regard, he lucked out on the Warriors, who: 1) lost erstwhile starting center JaVale McGee to the Lakers and needed a replacement on the cheap; 2) possess the wherewithal to weather his protracted return to action; and 3) boast of the championship pedigree to put him and his pouting in place.
And so Cousins finds himself in an interesting dance with the Warriors. He’s a one-year rental at best; they can’t afford to keep him next year. That being so, he’d want to strut his best stuff early and often in an attempt to prove to the rest of the National Basketball Association that he’s a hundred percent recovered from his Achilles tear. Unfortunately, he won’t get nearly enough exposure on a roster already filled with talent, and in a system that isn’t a fit for his plodding predilections.
Which is to say the chess move Cousins is bandying about won’t get him closer to his objective. Checkmate may yet come, but on himself. To prevent an implosion, he would do well to buck history and become the first-ever post-tear big-man success story by making the most of his minutes on the floor and being a model teammate off it. A tall order? Perhaps. Then again, he has no alternative. His career depends on it.
 
Anthony L. Cuaycong has been writing Courtside since BusinessWorld introduced a Sports section in 1994.

Cherry picking: China looks to replace US farm goods in trade war

American cherries are tantalizingly sweet. They are so loaded with sugar and low on water that China’s home-grown cherries cannot compete on taste or texture.
But this alone may not be enough, said Zhao Xiaoyu, a Beijing fruit merchant, who believes Chinese consumers will be biting into domestic cherries and lower quality fruit from elsewhere after July 6, when China is expected to impose a 25-percent border tax on hundreds of American goods.
Simmering trade tensions between the world’s top two economies are set to erupt into a full-blown trade war Friday, with Washington poised to impose new tariffs on $34 billion in Chinese goods.
Beijing has pledged to hit back dollar for dollar, placing a new tax on American goods like cherries, soybeans, autos, pork and whiskey, putting them at a disadvantage to their global rivals.
Washington’s list is heavy on tech goods, aiming in part to shift supply chains away from China, while Beijing has put politically sensitive US farm goods in the firing line.
“For simple products it’s going to be faster to shift production, but for more complex products it’s going to be difficult,” said Denis Depoux, from consultancy Roland Berger, noting the quickest manufacturers will need at least a year and “won’t make the changes until they know this is real and here to stay.”
Farm products would appear simpler to substitute, Depoux noted, adding it would depend on the volumes available elsewhere and may require a planting season or two.
‘A day without beans’
The Chinese saying “Take a day without meat, but not a day without beans” speaks to the importance of soybeans in the world’s number-two economy.
Providing critical protein in animal feed and used in cooking oil, 1.4 billion Chinese rely on imported soybeans, primarily from the US and Brazil.
Last year, China imported $14 billion of soybeans from the US, its largest imported good.
No other single country grows enough to satiate China’s demand, soybean traders say, with annual imports of about 95 million tonnes — about the weight of 60 million cars — making it hard to move completely away from the US.
“As soon as the tariffs are slapped on, this will be reflected in the price of soybeans,” said Cui, a soybean trader at Scents Holdings Beijing, which has bought tens of millions worth of the beans from the US, according to figures from Panjiva, a trade data firm.
“When it gets to regular people’s dining room table, whether it’s meat or cooking oil, there will be a price effect,” Cui said, asking for his full name not to be used.
To lessen the self-inflicted shock, Beijing is searching for replacements.
“There are prospects for more soybeans from South America, the so-called ‘Stan’ countries in central Asia and even Eastern Europe,” said Si Wei, a professor at China Agricultural University.
“How much we can replace, this still needs to be looked into,” he said, adding China may also substitute rapeseed from Australia and Canada to make animal feed.
At home, Beijing is ramping up production in northern provinces, providing subsidies to farmers and launching an advertising blitz, according to government edicts.
“Expanding soybean production is the chief political task,” declared the agriculture commission in the city of Changchun.
‘Rotting in warehouses’
Sorghum, used in animal feed and liquor making, is another grain the US sends to China in bulk, moving 4.8 million tonnes last year, according to Chinese data.
In recent years, the cheap American grain beat out exports from Australia, which had been China’s primary source in 2013, according to Panjiva. Experts expect Australian growers to benefit from the trade fight.
Trade tensions earlier this year gave a foretaste of what may be to come: when China slapped a new customs deposit on the US grain, several ships carrying sorghum bound for China changed course en-route.
The looming trade war also has US traders and growers worried. US Senator Ron Wyden blasted commerce secretary Wilbur Ross last month, noting growers with 1.5 million boxes of cherries ready for China came to him in a panic.
“They’re worried those cherries are going to end up stuck at the dock or rotting in a warehouse due to China’s retaliation,” Wyden said.
Zhao the Beijing cherry importer said existing contracts for this year’s cherry harvest would make it hard to stop buying American cherries altogether.
“If we lose some money on contracts this year, there’s nothing we can do about it,” said Zhao.
“If it’s still going on next year, we’ll go straight to Turkey and Uzbekistan.” — Ryan McMorrow, AFP

Church officials in bed with communist rebels, "not fake news": Roque

Presidential Spokesperson Harry L. Roque, Jr. stood by his statement that it is possible some religious leaders are teaming up with communist rebels to destabilize the government, stressing that it is “not fake news.”
The President’s spokesman made the clarification amid outcries over his remarks on some Church leaders who criticize the Duterte administration.
Manila Auxiliary Bishop Broderick S. Pabillo last Tuesday challenged Mr. Roque to “name names.”
“Otherwise, he is just spreading rumors,” Mr. Pabillo said. “That is not responsible reporting. This is one way of spreading false news.”
When sought for comment, Mr. Roque said in a radio interview on Wednesday, “Hindi po fake news iyan; iyan po ay kasaysayan. Napakatanda na po ng CPP-NPA (Communist Party of the Philippines – New People’s Army). It’s the world’s longest insurgency. Ang konsepto po talaga ng mga Maoist ay iyon din ang konsepto ng National Democratic Front eh talagang papasukin nila ang iba’t ibang institusyon ‘no.”
“Kaya po ang sa akin, iyan po ay isang panawagan, isang babala,” he said. “Matuto naman po tayo sa kasaysayan, huwag magbulag-bulagan at huwag nating… kunwaring hindi alam kung paano gumalaw ang CPP-NPA. Papasukin at papasukin po ang mga iba’t ibang institusyon at kinakailangan bantayan ang ating mga hanay.”
He explained: “Hindi imposible na iyong ilang mga taong simbahan na sa mula’t mula ay ayaw kay Presidente Duterte at mayroong ibang nakitang—mayroon silang ibang gustong makita maging Presidente at hanggang ngayon ay hindi pa rin matanggap po ang pagiging Presidente ni Pangulong Duterte at ilan po sa kanila ay pupuwedeng—iyon nga po ‘no—na makipagsabwatan diyan sa CPP-NPA sa kanilang sinasabi na ninanais na patalsikin, pabagsakin ang administrasyon ni Presidente Duterte.”
“Pinaninindigan ko na iyan po ay kasaysayan na at huwag po tayong magbulag-bulagan sa mga pangyayari,” Mr. Roque said.
— Arjay L. Balibin

Meralco Recognized for Green Advocacy Efforts

Meralco was recently awarded with the Green Future Leadership Award during the 13th
Employer Branding Awards of the Employer Branding Institute. The said award lauds Meralco’s contributions to sustainable growth, and impactful projects through a “making a difference” (MAD) approach to its work. The distribution utility was recognized for being the forerunner in integrating end-use Solar PV system when it connected the 1st Net Metering installation in the country in 2013. To date, it currently leads in Net Metering Installations nationwide, contributing close to 80% of total installations located in its franchise area. Meralco embraces more Renewables into its network and has contracted the first Renewable Energy power supply agreement outside the Feed-in-Tariff (FIT) policy mechanism. Receiving the award on behalf of Meralco is Ms. Anna Maria A. Reodica, Head of Meralco’s Renewables Program Management Office (in photo). “Meralco would like to recognize our customers who are the reason for our being. May this award further push us to continue contributing towards the creation of a path to a sustainable and green energy future for our customers and the public.” Reodica said.

Reinventing in-store experience

A store can have striking displays, posters and all sorts of bells and whistles to attract customers. But considering today’s environment, where the market becomes more challenging and crowded, strategies like these no longer work. Consumers are getting more demanding and hungry for experiences that engage and excite them. They don’t want to just walk, buy the product, and leave the store; they want a tailored experience that match their spend.
The retail industry is undergoing a major transformation as e-commerce, together with the proliferation of mobile devices, disrupt the traditional brick-and-mortar stores. As a result, many stores operating physically have already closed or on the verge of shutting down.
But according to KPMG, a global network of professional firms, physical retail is not actually dead, boring retail is.
“Store closures in certain countries hit all-time highs in 2017. The list of longstanding retail brands that shut their door is too long to list. Often overlooked is the fact that many stores opened as well. We will see a similar pattern in 2018. By January 2019, 90% of all retail will still be done in physical stores,” the KMPG says in the Global Retail Trends 2018 report.
The firm explains that as long as stores are doing well, offering a customer experience that meets or exceeds customer expectations, physical retail will stay.
“Joe Mach, the President of North America at Verifone predicts consumers will visit physical stores as long as there are new and interesting reasons to go. Leading retailers take advantage of their physical spaces to maximize experience per square foot and the real-life interactions customers have there. In summary, customers will shop where they enjoy their experience, this could be on a single channel or a combination of channels,” the KPMG says.
The National Retail Federation (NRF), the world’s largest retail association, shows the same sentiment. In the Consumer View report, it says that a unique and convenient experience is important as it drives store visits.
“As retail becomes commoditized and the competitive gaps in price and selection shrink, consumers are being driven more by brand experience. Shoppers want convenience, a unique customer experience and events that offer a compelling reason for store visits. They also demand personalization and strong digitally enabled customer service,” the NRF says.
Aside from generating store visits, strong brand experience builds loyalty. Developing customer loyalty has always been a challenge for retailers, and it is becoming even harder today. But by creating a more immersive experience, retailers can drive people towards their stores and establish connection with them. As the NRF says, experience impacts everything – from loyalty to how often customers visit retailers.
For the City of Dreams Manila, a luxury integrated resort and casino complex located in Parañaque, experiential retailing is important to create repeat business from happy and satisfied customers who can easily share their brand experience through their social network.
“This online buzz or word-of-mouth help generate more interest for the brands and subsequently create greater in-store foot traffic,” the City of Dreams Manila told BusinessWorld in an e-mail.
The City of Dreams Manila has successfully positioned its retail area in the market, having a double digit growth in terms of revenues compared to the previous year.
Aside from luxurious amenities, stunning attractions and wide culinary choices the City of Dreams Manila offers, it keeps on carrying out several initiatives to enhance the shopping experience of its customers. For instance, it offers Dream Rewards Club, a loyalty program that recognizes and rewards members’ loyalty by providing extensive benefits and privileges available throughout the integrated resort.
The City of Dreams Manila said that members of Dream Rewards Club can stay at one of its luxury hotels, dine at one its signature restaurants, and redeem their points to shop in select retail outlets at its retail area.
“Through the Dream Rewards program, we help ensure that our guests will have a delightful experience,” the City of Dreams Manila said, noting that Dream Rewards membership sign-up is free.
This initiative being undertaken by the City of Dreams Manila attract consumers to visit its retail stores, and build customers’ loyalty, the two of the most important aspects to stay in the industry.
“As retailers enter 2018, they are already seeing that if customers are going to visit a store, it needs to be about more than just the transaction. Retailers need to offer something you can’t get online. They need to offer an experience,” the KPMG says.
— Mark Louis F. Ferrolino, Special Features Writer

The era of relationship-driven retail

For many years, the ultimate goal behind many businesses has been that of universality. To have a product that could service a universal, perpetual demand, and to dominate in that market in the way of John D. Rockefeller with Standard Oil, or even Bill Gates with Microsoft, was the one golden ticket to success.
But with the rise of modern digital technology, the game has changed. Social media websites like Facebook, Twitter, and Instagram are transforming the landscape of retail, providing avenues of opportunity for new leaders to innovate their way to success. The disruption introduced by enterprising digital natives are breaking down the established boundaries of a time-tested industry, casting away ideas like mass demography-based segmentation, single-dimensional business models, and traditional advertising.
Multinational professional services firm Deloitte, in a 2017 study titled Disruptions in Retail through Digital Transformation: Reimagining the Store of the Future, wrote, “Retailers have had two options in the way they have responded to the digital opportunity. A vast majority have seen digital as an enabler of better customer service or greater operational efficiency and have hence implemented many digital technologies to improve their performance on these parameters. This approach is an incremental response to the opportunities presented by digital and is primarily driven by a low risk propensity to allocate scarce resources to what can be a fundamental disruptor to the business model of retailers.”
“However, there have been a few retailers who have truly awoken to the possibilities presented by Digital. They have seen digital as an opportunity to shape a long term sustainable business model which is a departure from the paradigms of the past. Integral to this digital approach is the view of the retail eco-system as a network of suppliers and franchisees supporting the central actor (retailer) in orchestrating a business model with the long-term objective of maximizing customer lifetime value and not just focused on a transactional approach,” Anand Ramanathan, Partner at Deloitte, wrote.
A more personalized approach to retail
Shifting the focus of business from a transactional approach to a maximized customer’s lifetime value necessitates businesses to approach their market in a more intimate manner, tapping into data points made available through social media platforms. In essence, the focus of marketing is moving away from the idea of advertising the product in the best possible way and securing a purchase, but instead towards creating the best possible relationship with one’s customers, and establishing loyalty through personal engagement.
It is perhaps no surprise that the era of personalized marketing has become a boon for smaller companies. Felipe and Sons, a men’s lifestyle brand here in the Philippines that primarily uses digital as a means for its business, believes that digital technologies are forcing businesses step up their game as easily accessible platforms like Facebook and Instagram have torn down the barriers to entry for new players in the retail market.
“With a small marketing budget you are able to reach or at least make people aware of your brand or business,” Martin Warren, Co-Founder and Chief Operating Officer of Felipe and Sons Barberdashery, said in an interview.
The company uses Facebook and Instagram mainly for marketing and as a venue for customers to keep in touch with the brand. These platforms also provide their customers a convenient online booking platform for easier registration.
“We in Felipe and Sons think a personalised approach to engaging with customers is definitely better for a business because you are able to create a more personal relationship with your customer, which in turn makes them feel more special, more connected to your brand, like they are a part of your company, especially if you take the time to address their concerns and needs and make sure that they feel like they’ve been taken care of or listened to,” Mr. Warren said.
Nikka Uson, who runs the personalized necklace shop House of Monogram, agreed, saying that the ease of which a customer-business relationship can be fostered on social media platforms like Facebook can be extremely beneficial for building a lasting brand.
“In general, engagement with customers through these platforms is better for businesses. These platforms can greatly help in boosting brand awareness as well as strengthening relationships and trust with your customers,” she said in an interview.
“Finding a niche through these platforms can be easier. They can help businesses target Facebook and Instagram users based on their demographics (i.e. age, gender, location), purchase behaviors, and even on interests related to a particular niche. This can be done altogether in your Facebook Business account.”
Even companies with an established physical brand are finding the opportunities presented by the digital space too cost-effective to pass up. Name Fairy, a brand which offers personalized items and souvenirs, relies on its physical stores in Bacolod, Dumaguete, and Iloilo City for the bulk of its sales, but has increasingly turned to digital for its marketing needs.
“Online platforms help us find our niche and allow us to market ourselves easily. Posting attractive photos and captions really help a lot in gaining a bigger market for our products. Gone are the days when you have to spend a lot on advertisements to promote your products,” Name Fairy’s Tonette Diente said in an interview.
Ms. Diente added that having a personalized approach with one’s customers can give insights into the market that would otherwise be unavailable to them, perspectives with which companies can then address and serve.
Creating the store of the future
That kind of authentic relationship would be difficult to create but may ultimately pay off long term. Joseph Aaron Angeles of Godfather Shoes, a handcrafted shoe brand from Marikina City, believes authenticity could be the key to the stores of the future.
“Trying to make a change doesn’t happen overnight, and taking advantage of the online community to do that can be a leverage to anyone,” he said in an interview.
“It’s very hard and expensive to reach a community using the traditional way, like ads on TV or print. But using the internet, you can reach millions of people, all you have to do is show them something they can believe in. Someone who they can trust online.”
Mr. Angeles added that a personalized approach to business is ‘the only perfect way’ of reaching an audience, as people would be more likely to engage in an individual or an organization they believe they can trust.
“I had been in sales for several years before starting Godfather, and I realized one thing— people would always want to speak to someone they can trust, and to someone who cares for them.”
For any business moving into the fourth industrial era, this is the crux. The retail eco-system, including suppliers and franchisees, must become a holistic network with the retailer, recognizing and addressing the needs of the consumer through careful analysis, marketing, and brand engagement using the power of digital technology.
Deloitte’s Mr. Ramanathan wrote that the fundamental tenets of the digital approach is a collaborative mindset where the retailer is the first among equals in the wider network who invests in building the capabilities of the entire network to be agile and responsive to consumer needs, a concept that is entirely different from conventional practices of retail companies in the past.
“At the core of digital for any retailer is a wider ability to build a culture of collaboration, the capability of using data to break through functional and organizational boundaries, the art of using technology to unearth new possibilities for enhanced customer value and in the process completely reimagine the store of the future,” he concluded. Bjorn Biel M. Beltran, Special Features Writer

How a mall thrives amid e-commerce

E-commerce has made a significant impact in various industries including retail. With the growing appetite for convenient online shopping, a number of brick-and-mortar stores have been disrupted — with some even being forced out of business.
To illustrate, PricewaterhouseCoopers (PwC) said in a recent report titled “The new retail ecosystem: From disrupted to disruptor,” that the retail store of the past may well be dead, as evidenced by the ongoing trend of thousands of store closures over the last decades; and that more announcements of closures are expected as the pace of digital change continues to accelerate. Moreover, according to their Total Retail survey, PwC cites the prevalence of online shopping with 90% of US respondents saying that they are Amazon shoppers.
While traditional brick-and-mortar establishments in other countries are being challenged by the digital revolution, the local retail scene seems to continue to thrive. Robinsons Malls, for example, have performed creditable–with tenants’ sales consistently growing every year, as what Arlene Magtibay, General Manager-Commercial Centers Division of Robinsons Land Corporation told BusinessWorld.
However, admittedly, digital innovations have significantly impacted the industry. Ms. Magtibay noted, “E-commerce has changed the dynamics of the shopping center industry. Whereas before, people would have to go to a physical facility to shop, today, they can browse hundreds of items with their gadgets and get to make their purchases in the comforts of their home or wherever they may be. E-commerce provides that flexibility and convenience.”
“Just as significant to note is the fact that anyone can now be a retailer without having to put up a physical store. The traditional shopping center has literally thousands of competitors–from the giant e-commerce companies like Amazon to a student who sells clothes online.”
Apart from providing a pleasant environment, what seems to be the edge of malls—and where they are banking on—are relevant services and unique experiences that are not available online. In relation to this, Ms. Magtibay said that they have noticed a slowdown in the expansion of apparel stores in malls and conversely, there has been an increase in number of restaurants and food shops.
“Unlike clothes which can be bought online, the experience of dining out with family and friends is not something that can be done virtually. Thus, you will see that in almost all shopping centers today, a big percentage of space is now allocated to restaurants and food outlets which, aside from the supermarket, are now the biggest driver of repeat visits to a shopping center.”
These changes were reflective of the aforementioned PwC report, which noted that retailers are already adapting to a new retail ecosystem. It said, “In this retail ecosystem of the future — a combination of physical, digital, and complementary service offerings — stores tailored by location and demographics become part of the consumer’s broader shopping experience.”
“The physical store is a key component of the new retail ecosystem. It has to provide a reason for the consumer to leave the comfort of home to shop — an experience within its four walls that not only competes with the convenience and ease of online shopping but also offers other options consumers might choose to spend their time on, such as movies, sporting events, or dining out,” the report continued, and added that retailers have to step up and provide experiences that engage shoppers and entice them to linger.”
To retain engagement and keep their patronage, Ms. Magtibay shared that Robinsons Malls have evolved their tenant mix by increasing the percentage of restaurants and by bringing in first-in-the-market concepts. Moreover, the general manager added that they also have more entertainment options through expanding amusement attractions apart from cinemas.
Adding value and relevance to their malls, Ms. Magtibay also mentioned that they pioneered in bringing government agencies into their malls (such as DFA, NBI, SSS, etc.) under Lingkod Pinoy Centers.
Instead of faltering from being disrupted by the digital revolution, most malls including Robinsons are also utilizing digital technology to enhance customer experience.
“We have embraced digital technology to provide convenience to both our shoppers and merchants. Our Robinsons Movieworld has the most number of online platforms for buying tickets. We have digital directories, a Robinsons app, a self-ticketing kiosk for Movieworld, and we constantly engage our shoppers through marketing campaigns on social media,” Ms. Magtibay said.
“Recently, we launched Playlab in Robinsons Galleria Cebu. It is the first digital playground in the country with 14 highly interactive, educational, and fun attractions. It has been very warmly received as it integrates kids’ love for the digital with active play. In a few weeks’ time, we will also be launching Aqua Fun at Robinsons Place Pavia. This is the first water playground in the country and will feature 12 attractions that children will surely enjoy.” Romsanne R. Ortiguero

All of a flutter: Chinese bet big on World Cup

At Xia Lugen’s run-down, smoky betting shop in downtown Shanghai, hordes of young men cluster around banks of computers, as betting slips and a huge World Cup chart adorn the walls and a projector beams matches onto a makeshift screen.
China may not have a team at the World Cup in Russia but this has not dampened the enthusiasm of the country’s gamblers, with bets in the first three weeks already outstripping the whole of the 2014 tournament in Brazil.
Energetic betting in these technically illegal, but officially sanctioned shops reflects the prevailing attitude towards sports, which are seen as a chance to make money as much as a spectacle to be enjoyed.
Before the first knockout game between France and Argentina, punters — known as caimin, or “lottery citizens”, in Chinese — queued up to place large bets.
Gao Liushun, 55, had previously lost a bundle on Argentina, so doubled down on an Argentinian win because “I need to win back what I lost, right?”
He lost 1,000 yuan ($150) after France’s thrilling 4-3 victory, his heaviest loss of the World Cup so far.
Fellow gambler Xia Junmin, a 25-year-old freelancer, lost five times that amount after wagering on a draw.
Underground betting
The World Cup-inspired surge in betting is borne out in the official figures.
China has spent 28.6 billion yuan in football betting in the three weeks up to July 1, dwarfing the less than five billion wagered in the three weeks previous to that, according to figures from the China Sports Lottery Management Centre.
This is more than double the roughly 11.5 billion yuan wagered during the 2014 World Cup in Brazil and does not take into account underground betting and syndicated gambling, which is widespread in the country.
China’s underground gambling networks are often cited as an impetus for match-fixing incidents worldwide, usually in obscure leagues but also in Italy’s Serie A and occasionally in World Cup qualifiers.
Although all gambling is technically illegal in China, it is permitted in the country’s hundreds and thousands of “lottery shops”.
These are run by China’s Sports Administration with part of the proceeds ploughed back into sport ranging from financing stadiums to training the next generation of Chinese athletes.
However, the government remains vigilant and dozens of unauthorised “lottery ticket” apps, which enable punters to place a bet with a single click, were closed down in the first week of the World Cup.
‘Everyone is watching it’
Xia converted his auto dealership into a “lottery shop” six years ago and business has boomed during the World Cup, with hundreds of thousands of yuan being bet daily — more than 10 times the stakes for a normal day.
Despite the absence of home interest, the World Cup “has brought out the passion from people who were not interested in football before”, he told AFP.
“Everyone is watching it. People who didn’t bet are all betting now,” said the 59-year-old Shanghai local, who also has cashiers taking bets over the phone.
Like punters all over the world, many gamblers in China lost a packet during some of the tournament’s more surprising results, especially the demise of defending champions Germany, who failed to get out of the group stage for the first time since 1938.
Li Feng, a gambler who has rigged up a big screen at his fried chicken joint to show the games, said he had lost 1,000 yuan betting on Die Mannschaft to beat the unfancied South Koreans in the group stage.
But in one of the biggest shocks in World Cup history, South Korea beat the footballing superpower 2-0 with two late goals to break German hearts — and Li’s.
“No sane person would have bet on South Korea to win,” he complained bitterly.
Gao Liushan, a regular at the bookies, said he was disappointed that China did not make it to the World Cup finals this time around.
“To be frank, China not making it was harmful to us,” he said.
“But President Xi Jinping said don’t forget your first love. The Chinese dream will be realised one day. I also believe in Chinese football. The dream will be realised in the near future.” — Albee Zhang, AFP
 

European tourist magnets hit back as Airbnb turns 10

Facing competition from Airbnb, which will celebrate a decade this summer, top European attractions such as Paris, Amsterdam, Berlin and Barcelona are out to revamp their own offerings.
The move is to keep rental prices in check yet keep supply healthy as Airbnb continues to be a thorn in the side of hoteliers, ten years on from its August 11, 2008 debut as Airbed & Breakfast.
After several false starts, the web-based phenomenon emerged in the public glare of that year’s Democratic National Convention in Denver to offer a competitive alternative to a “saturated” hotel market and, as one of its co-founders said, “a way to make a few bucks”.
Ten years on, Airbnb is worth an estimated $31 billion and has a stock of five million accommodation units advertising with it globally in 81,000 cities across some 200 countries.
Those statistics make it a standout success story of the sharing economy as it responds to “rising touristic and professional demand for independent and more spacious centrally-located accommodation in large cities,” reported France’s urbanism association Apur last month.
The hotel industry is less sold on the success of what has become a big rival eating into its business without being subject to the same legal and fiscal constraints.
Municipal authorities have also expressed “numerous misgivings,” notes Apur, finding Airbnb-style rentals have driven up prices to the extent many major European cities as well as New York and Tokyo have embarked upon a regulatory offensive.
Paris, Airbnb’s number one market globally with some 60,000 rentals, has already faced legal challenges along with rival Wimdu. Authorities have also clamped down harder on owners not respecting legal requirements with some already hit with fines after the French parliament voted though a package of action last month.
Paris, having already last year capped the maximum number of days permitted for a short-term let to 120 annually, also said in April it would sue Airbnb and Wimdu for failing to remove ads from people not properly declaring their properties.
Spanish cities have tried hard to put the squeeze on private landlords by, for example, limiting offerings to ground floor apartments which also afford provision of a private entrance.
Palma de Mallorca is seeking an outright ban after seeing such rentals soar 40 percent between 2013 and 2017.
In Madrid, where some 9,000 apartments are up for rent — around 2,000 of them unlicensed — the radical leftist city authorities are seeking by the end of this year to introduce a 95 percent tax rate for legal rentals.
“Doublespeak”
On the Mediterranean coast Barcelona has also taken up the cudgels amid protests from residents of districts drowned in a sea of tourists ready to party noisily at all hours.
The city authorities now say no new licences will be granted to single apartments based in the historic city centre.
Amsterdam back in December 2016 signed an accord it hailed as “unique in Europe” with Airbnb banning rentals beyond 60 days a year.
Berlin, which has seen real estate prices soar in recent years, had months earlier passed one of the continent’s strictest regimes to hobble further Airbnb expansion entailing the rental of a maximum one room in one’s dwelling with 100,000 euros ($110,000 fines) as a deterrent.
Even so, since May, that has been relaxed to allow renting out one’s entire private apartment.
On June 15, representatives from Amsterdam, Barcelona, Lisbon, Madrid and Paris — with Berlin absent but associated — met to “take stock of the extent of the phenomenon and compare public policy,” said Ian Brossat, tasked with rental affairs at Paris city hall.
Furthermore, a dozen European municipalities are to meet on Thursday in Brussels before holding autumn follow-up talks with EU internal market commissioner Elzbieta Bienkowska.
“We are up against doublespeak from the platform (Airbnb) which, on the one hand, says it is going to play it by the rules and yet, on the other, indulges in intense lobbying in Brussels,” Brossat said.
Various rental tourism operators have filed complaints with the European Commission to contest national legislation of France, Spain, Belgium and Germany but for the time being it does not foresee the opening of violation procedures against one of these countries.
Despite the turbulence it has thrown up, professionals recognise that Airbnb has contributed to the sector’s positive overall development.
“I’m very much an admirer. They have done remarkable work in facilitating reservation, trip preparation, and the placing in contact with and very rapid exchange of information with the host,” Fabrice Collet, director general of France’s B&B group, told AFP.
He adds their pricing strategy “has enabled families to travel who previously were not able to do so.” — Rebecca Frasquet, AFP

ZTE loses Italy deal even as U.S. restrictions start to ease

The Trump administration is letting ZTE Corp. resume some business activities while the U.S. weighs an end to a seven-year ban on the Chinese telecommunications company.
The easing of restrictions didn’t come soon enough for ZTE’s bid to win a contract in Italy to supply wireless equipment to Wind Tre SpA. ZTE lost the deal because it’s barred from buying U.S. technology, and Ericsson AB won the 600 million-euro ($700 million) contract instead, people with knowledge of the matter said, asking not to be identified because it hasn’t been announced. ZTE’s shares in Hong Kong rose about 2 percent.
The mixture of good and bad news is just the latest chapter in the saga of ZTE, which has seen its prospects and stock price rise and fall in the past few months over access to technology it needs to sell telecoms gear across the globe. The U.S. imposed the ban against the Chinese company earlier this year, saying that it failed to comply with punitive measures imposed after allegations of lying about equipment sold to Iran and North Korea.
Still, the administration of U.S. President Donald Trump has sought to ease restrictions on ZTE, which has become a bargaining chip amid rising trade tensions with China. Last week, the Shenzhen-based company appointed a new chairman as part of its agreement to clean house and pay a record $1.4 billion fine to get back into business. The latest ZTE authorization by the Commerce Department’s Bureau of Industry and Security is valid from July 2 until Aug. 1.
ZTE is expected to be in compliance with U.S. demands by Aug. 1, a person familiar with the matter said.
Representatives for Ericsson and Wind Tre declined to comment on the Italy deal, which ZTE had originally won two years ago. Now, the Swedish telecommunications equipment maker has the multiyear accord to supply base stations for about 60 percent of Wind Tre’s Italian mobile networks.
The latest U.S. authorization permits China’s No. 2 maker of telecoms gear to support existing networks or equipment under contracts signed on or before April 15, when the U.S. blocked companies from selling components to ZTE on the sanctions violations. The ban had forced ZTE to announce it was halting major operations.
Trump reversed course in May, saying he was reconsidering penalties on ZTE as a personal favor to Chinese President Xi Jinping. Later that month, the Trump administration announced it would allow the company to stay in business after paying the fine, changing its management and providing “high-level security guarantees.”
The about-face sparked concerns of ZTE being used as a bargaining chip in U.S.-China trade negotiations to avert a tariffs dispute. Those talks have stalled and the U.S. is set to impose tariffs on $34 billion of Chinese goods Friday, and another $16 billion may follow. China has said it will retaliate dollar-for-dollar on U.S. imports.
ZTE’s new management now faces the challenge of rebuilding trust with phone carriers and corporate customers. The company is said to be facing at least $3 billion in total losses from the months-long moratorium, which cut off the flow of chips and other components it needed to make its networking gear and smartphones.
In Washington, a bipartisan group of lawmakers remains concerned about ZTE’s threat to U.S. national security and is pushing for legislation aimed at restoring harsher penalties. Lawmakers are set to resume negotiations on legislation that will try to balance concerns that ZTE presents a security risk with efforts to get the company back into business.
This week’s authorization lets ZTE give support, including software updates, for ZTE phone models that were available to the public on or before April 15, and it allows parties to make and receive payments for permissible ZTE transactions. The order also authorizes “the disclosure to ZTE of information regarding security vulnerabilities in items owned, possessed or controlled by ZTE” to protect communication networks and equipment, it said. — Jenny Leonard and Daniele Lepido, Bloomberg