DoT, Concentrix team up for job placement

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THE Department of Tourism (DoT) has teamed up with Concentrix Philippines to offer tourism workers who lost their jobs due to the pandemic with over 10,000 work openings in the business process outsourcing (BPO) industry.

In a statement on Sunday, the DoT said the partnership with Concentrix would help displaced tourism workers by “opening posts for customer service representatives, technical support representatives, frontline/specialists, supervisors, trainers, managers, and others for the human resources and recruitment, finance, IT, and marketing sectors.”

The regional job fair of the DoT and Concentrix will be held virtually on Sept. 22, 24, 29, and Oct. 1 for Luzon; Sept. 17, 18, and Oct. 1 for Visayas;  and Sept. 15 and 16 for Mindanao. 

Tourism Secretary Bernadete Romulo-Puyat said in the statement that the tourism and BPO sectors are similar because they are “people oriented.” Tourism workers’ skills will be put to use as thousands of BPO job opportunities will be offered specifically to them.

Concentrix Philippines Vice President Amit Jagga said tourism workers could strengthen the BPO industry through their hospitality skills.

“More than 30 percent of our staff, from a global perspective, is actually from the Philippines. The skillset of the people in the hospitality industry are very powerful for us because of their ability to interact with foreign nationals and their customer service orientation,” he was quoted as saying.

Job applicants should be at least a high school graduate. They must also have conversational English skills and an amiable personality. — Gillian M. Cortez