TECHNOLOGY company Microsoft Philippines announced on Tuesday that it was tapped by Security Bank Corp. to help build innovative solutions aimed at ensuring faster and customer-centric banking experience.

“Today, Security Bank’s sales operation process, from preparing proposals to approvals, is fully digital and streamlined,” the company said in an e-mailed statement.

Microsoft noted that Security Bank, a private domestic universal bank, had conducted extensive analyses to identify challenges in its clients’ operations.

“Preparing, completing, and securing approval for sales proposals was one of the growth areas identified, as document handling was done manually, adversely impacting the sales team’s productivity,” Microsoft said.

With Microsoft’s technology and support, the bank developed its Sales Proposal Builder (SPB) application and embedded it into Microsoft Teams, a collaboration platform.

“Embedding SPB into Microsoft Teams made it seamless and easy for the sales team to leverage the new platform,” the technology company said.

“Security Bank has been utilizing Microsoft solutions such as SharePoint and Office 365 for collaboration and Microsoft Teams as its primary communication tool.”

“Part of what makes the SPB application a flexible, scalable and cost-effective solution is that it is hosted on Microsoft Azure. The built-in service Logic apps in Microsoft Azure enable Security Bank to automate document generation and uploading of files to SharePoint,” the company added.

At the same time, the company said that the bank, which has 316 branches, has also benefitted from Azure’s Deployment Slots, which allow it to easily update a solution without any upfront costs.

On the impact of this innovation on the bank’s sales operations, the company said: “With the SPB app, proposal preparation now takes only 15-30 minutes from a previous average of two hours, while the approval process from different internal groups now takes about 24 hours where previously it took two weeks.” — Arjay L. Balinbin