AMID the lockdown, Seda Hotels continues to serve guests, particularly long-term guests and business process outsourcing (BPO) employees.

Seda Hotels had to reduce their services and facilities to comply with government directives, but has implemented strict health protocols to keep its guests and employees safe.

The security team makes sure only registered guests enter the hotel and conduct daily temperature checks. Front desk staff wear masks and stand behind a protective barrier at the counter.

Inside the elevator, the hotel provides tissues for pressing buttons, as well as a waste bin. Only in-room dining is allowed with orders individually packed for the guests to pick up at the restaurant.

Senior Group General Manager Andrea Mastellone said limitations in facilities and amenities are temporary, with operations expected to resume when restrictions are eased.

Under government’s guidelines, hotels are not allowed to accept bookings from other guests not covered in the exceptions until further notice. Seda properties in Cagayan de Oro and Lio in El Nido, Palawan have been temporarily shut.

“Seda is a homegrown brand with a long-term view. We have the flexibility to reset profit targets over certain periods for long-term gains like cementing our relationship with our most valued clients and supporting the Philippine economy in our own way,” Mr. Mastellone said.