THE PRESENCE of Amazon.com in Cebu could encourage more business process outsourcing (BPO) firms to set up shop in the city, an industry official said. Amazon.com, the world’s largest online retailer, launched its first customer service center in the Philippines in Cebu City earlier this week. “Other very big names are coming to Cebu, but this will be through a third party provider,” Cebu IT-BPM Organization (CIB.O) Managing Director Wilfredo Sa-a, Jr. told The Freeman.
NCR OFFICE
Meanwhile, the Philippine Economic Zone Authority (PEZA) has given amazon.com the go signal to put up its P1.12 billion customer service office in Metro Manila, its second shop in the country. PEZA Director-General Charito B. Plaza said the agency recently approved the facility, to be located at the Three E-com Center in Pasay City, which could be ready to open middle of this year. — The Freeman and Janina C. Lim

RELATED ARTICLESMORE FROM AUTHOR