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Google develops new machine learning model for phones

GOOGLE, INC. has introduced federated learning, a new approach for machine learning through user interaction.

Invented by Google in 2017, federated learning allows machine training to take place within the mobile phones of users without collecting any personal data or information.

“Rather than thinking about how to reduce the amount of data needed for the algorithm to learn, we think instead how to distribute the learning algorithm across devices, in such a way that Google does not have to see any of the data,” Google Distinguished Scientist Blaise Aguëra y Arcas said in a roundtable discussion.

“With federated learning, what if you were to do something, like a giant distributed supercomputer out of every device, out of everybody’s phone? Your own data stays your own and your phone learns from those data,” Mr. Aguëra said.

Mr. Aguëra added that the learning process only takes place when the device is idle or in a charging state.

The model will run locally on the phone, improving and updating the model from data currently in the device. The data is then summarized or compressed. After summarizing the data, the updated model is encrypted and sent to the cloud where it will be averaged with other model results from other users.

The averaged data will be used to update the current shared model phones have through additional training. An improved model will be sent and integrated to the existing model of the user’s mobile phone.

The new approach will allow the user’s model to learn from the interaction of the user and from other users as well.

“When you plug it in, and it does not have anything else to do at night, it adjusts its own neural net weights and then the adjustments to the weights can be sent back to the cloud and combined with everybody else’s adjustments in order to generate a better neural net and that is then sent back out to all the devices and the cycle repeats,” Mr. Aguëra said.

Currently, Mr. Aguëra said the learning model has been implemented in Gboard or the Google Keyboard application on Android. The model learns when users interact or select the suggested words in the application’s search bar.

“We wanted an application that intelligence could really benefit, that works across all apps not just with Google services and where it was important for us to preserve the sovereignty and privacy of whatever you type,” Mr. Aguëra said when asked why the new learning model was first used in Gboard.

“I think the opportunities for federated learning are just as big, if not bigger, in IoT or Internet of Things devices, as in phones,” he added.

DATA SECURITY
Meanwhile, he said federated learning assures tighter security in the collection and processing of data from updated models sent from phones.

“In this way, we don’t have to make a trade-off between privacy and functionality with AI (artificial intelligence). You can have both. The federated learning can apply AI to a huge volume of information that is accessible on phones. [Data] can be learned from but in a way that Google cannot see any of those data,” Mr. Aguëra said.

The new learning technique only allows the shared model to gather the summarized changes made in the user’s device, leaving out any of the user’s direct interactions with the model, he said.

Likewise, the encrypted data summary is only decrypted when there are available summaries from other users that are available for averaging. Once averaged, the user’s summarized data are deleted.

Data privacy leaks struck Google in 2018 after the application Google+ contained a bug that allowed third-party app developers to access data of users and their friends.

However, Google said a blog that they found no evidence that any developer was aware of the bug and found no profile data misused.

Google later shut down consumer access to the application after failing to disclose the leak to the public and sought to improve data privacy against third-party apps. — Marc Wyxzel C. Dela Paz

BPO firm plans to expand operations in provinces

BUSINESS process outsourcing (BPO) firm Transcom Worldwide AB is expanding its operations in the provinces, amid the moratorium on new economic zones in Metro Manila.

“The fact that new PEZA (Philippine Economic Zone Authority) registrations are no longer available in Metro Manila, that now changes the landscape. We were not aware of that last year when we were starting to look at new sites but clearly with that being the case and PEZA real estate being at a premium, then moving forward we will be outside of Metro Manila,” Mark Lyndsell, Transcom CEO for Global English Region, told reporters at the launch of the company’s new Pasig site on Tuesday.

President Rodrigo R. Duterte signed Administrative Order No. 18 last June, banning new economic zones in Metro Manila to encourage the development of special ecozones in the countryside.

The Information Technology and Business Process Association of the Philippines (IBPAP) noted last month that the BPO industry could lose 50,000 job opportunities because of the moratorium on new ecozones in Metro Manila.

BPO companies prefer setting up shop in PEZA-accredited office buildings in order to avail of incentives. The BPO industry accounts for 30% to 35% of the total office space take-up in Metro Manila. More than half or 56.17% of the 381 PEZA-registered IT economic zones nationwide are in Metro Manila.

Transcom, which has offices in Bacolod and Iloilo, had been considering adding more sites outside Metro Manila even before the moratorium. The company is currently looking at areas just south of Metro Manila, and is prioritizing safety, ease of access, and transport links in selecting new locations.

The company is also concerned about the transition timeline of changes in fiscal incentives proposed in the Comprehensive Income Tax and Incentive Rationalization Act (CITIRA) bill.

“Most of the contracts we have with our clients are typically three-year contracts, so anything that happens to the incentive program which is immediate could have a detrimental impact in our business,” Mr. Lyndsell said.

The CITIRA bill would allow firms who already avail of income tax holidays to do so for three more years, and caps additional incentives at five years. They can also pay the five percent tax on gross income earned in lieu of national and local taxes for two to five more years.

Mr. Lyndsell agrees with the two to five-year transition period being proposed, and said that immediate changes in the incentive program would mean that they would “review the situation.”

“It is a very competitive landscape. There’s emerging markets all ‘round, different countries in Southeast Asia are now providing significant incentives. But that said, [the] Philippines does provide a unique solution to many of our clients so we’re hoping there will be a sensible solution moving forward,” he said.

Amid the challenges, Transcom aims to retain its nearly 12,000-employee headcount.

“It’s a challenging environment for our industry so our expectation is to maintain our headcount level into 2020 and to see the business grow next year,” Mr. Lyndsell said.

Operating in 20 countries, a third of Transcom’s operations are done in its five Philippine locations. Transcom provides customer care, sales, technical support, and credit management services.

Transcom’s new office at The 30th Corporate Center in Pasig City can accommodate up to 1,000 employees. — Jenina P. Ibañez

US officials fear ransomware attack against 2020 election

WASHINGTON — The US government plans to launch a program in roughly one month that narrowly focuses on protecting voter registration databases and systems ahead of the 2020 presidential election.

These systems, which are widely used to validate the eligibility of voters before they cast ballots, were compromised in 2016 by Russian hackers seeking to collect information. Intelligence officials are concerned that foreign hackers in 2020 not only will target the databases but attempt to manipulate, disrupt or destroy the data, according to current and former US officials.

“We assess these systems as high risk,” said a senior US official, because they are one of the few pieces of election technology regularly connected to the Internet.

The Cybersecurity Infrastructure Security Agency, or CISA, a division of the Homeland Security Department, fears the databases could be targeted by ransomware, a type of virus that has crippled city computer networks across the United States, including recently in Texas, Baltimore and Atlanta.

“Recent history has shown that state and county governments and those who support them are targets for ransomware attacks,” said Christopher Krebs, CISA’s director. “That is why we are working alongside election officials and their private sector partners to help protect their databases and respond to possible ransomware attacks.”

A ransomware attack typically locks an infected computer system until payment, usually in the form of cryptocurrency, is sent to the hacker.

The effort to counter ransomware-style cyberattacks aimed at the election runs parallel to a larger intelligence community directive to determine the most likely vectors of digital attack in the November 2020 election, according to current and former US officials.

“It is imperative that states and municipalities limit the availability of information about electoral systems or administrative processes and secure their websites and databases that could be exploited,” the FBI said in a statement, supporting the Homeland Security initiative.

CISA’s program will reach out to state election officials to prepare for such a ransomware scenario. It will provide educational material, remote computer penetration testing, and vulnerability scans as well as a list of recommendations on how to prevent and recover from ransomware.

These guidelines, however, will not offer advice on whether a state should ultimately pay or refuse to pay ransom to a hacker if one of its systems is already infected.

“Our thought is we don’t want the states to have to be in that situation,” said a Homeland Security official. “We’re focused on preventing it from happening.”

Over the last two years, cyber criminals and nation state hacking groups have used ransomware to extort victims and create chaos. In one incident in 2017, which has since been attributed to Russian hackers, a ransomware virus was used to mask a data deletion technique, rendering victim computers totally unusable.

That attack, dubbed “NotPetya,” went on to damage global corporations, including FedEx and Maersk, which had offices in Ukraine where the malware first spread.

The threat is concerning because of its potential impact on voting results, experts say.

“A pre-election undetected attack could tamper with voter lists, creating huge confusion and delays, disenfranchisement, and at large enough scale could compromise the validity of the election,” said John Sebes, chief technology officer of the ESET Institute, an election technology policy think tank.

The databases are also “particularly susceptible to this kind of attack because local jurisdictions and states actively add, remove, and change the data year-round,” said Maurice Turner, a senior technologist with the Center for Democracy and Technology. “If the malicious actor doesn’t provide the key, the data is lost forever unless the victim has a recent backup.”

Nationwide, the local governments that store and update voter registration data are typically ill-equipped to defend themselves against elite hackers.

State election officials told Reuters they have improved their cyber defenses since 2016, including in some cases preparing backups for voter registration databases in case of an attack. But there is no common standard for how often local governments should create backups, said a senior Homeland Security official.

“We have to remember that this threat to our democracy will not go away, and concern about ransomware attacks on voter registration databases is one clear example,” said Vermont Secretary of State Jim Condos. “We’re sure the threat is far from over.” — Reuters

Hakata Ton-ichi: When you want decent ramen but don’t want to splurge

By Zsarlene B. Chua, Reporter

Restaurant Review
Hakata Ton-ichi
SM North EDSA in Quezon City

RAMEN-YA or ramen restaurants have become so popular in the country that most malls have more than one offering some form of noodle soup from some region of Japan. Such is the focus of these restaurants to maintain that authentic taste, a bowl of good ramen will set one back around P500 so it was a pleasant surprise to find a good ramen restaurant offering a complete meal for the same price.

Hakata Ton-ichi currently has two branches: one in Glorietta in Makati City and another at the North Towers at SM North EDSA in Quezon City, and it offers what it calls “essential ramen” for P180.

The restaurant interior has booths for people eating alone. The furniture are mostly wood and it has an open kitchen concept.

Their “essential ramen” is a Hakata-style bowl which comes from the Fukuoka Prefecture in Japan. Hakata ramen is known for using pork bone broth (tonkotsu) boiled for hours until the soup turns into its signature cloudy white color. It also uses thin noodles and is typically garnished with green onions and braised pork belly (chashu).

Hakata Ton-ichi’s P180 bowl is topped with jelly ear mushroom (kikurage) and a soft-boiled egg (aji tamago) and a thin slice of pork belly. Of course, if one compares this bowl to another Hakata-style ramen chain restaurants like Ippudo (whose most basic Shiromaru Motoaji retails for P385), it lacks the depth that comes from a high-quality bone broth, but if one considers its really affordable pricing, the bowl is a really good steal — the serving size is big and it has a good umami flavor with a hint of sweetness from the broth. I also found that the noodles were cooked al dente which is how I order my bowl from Ippudo.

They also offer a Red Ramen version which has a bit of spice due to the chili oil added, a Black Ramen version which has squid ink, and Miso-ichi Ramen which as miso added. Each of the specialty ramen is priced at P220.

The menu also has a selection of rice dishes like Curry Rice which starts at P260, and fried rice variants.

Those who want to splurge but don’t want to do so on a single ramen bowl can go for the Hakata King’s set for P500 which comes with a choice of any of ramen, Hakata Fried Rice, a choice of salad (potato or Hakata salad) or a sushi roll (Sunny California Roll or Teriyaki Pork Roll), a side dish (gyoza or chicken karaage), iced tea, and fruits.

This writer went to the restaurant in early August and tired out the set, choosing the Hakata salad and gyoza. The potsticker dumpling (gyoza) was cooked really well with generous fillings of pork and a crunchy bottom layer and a soft upper layer. It also has a lot of black pepper which gave it a bit of a spicy bite. The salad was basically a cabbage salad with a little bit of lettuce and tomatoes dressed in mayonnaise. It wasn’t mind-blowing but it was adequate — the same goes for the rice which was cooked well and had a generous serving.

What I did appreciate is the quick serving time as the set arrived at my table in less than 10 minutes.

I returned on another day because I felt that I wouldn’t give the restaurant a proper review if I didn’t try the other ramen types. This time I went with the Black Ramen. While I didn’t taste a lot of the squid ink flavor, I did like the garlicky addition to the broth.

I also ordered the Salmon Roll (mango and cucumber roll topped with a fresh salmon fillet) for P250. Again, the serving size is generous at eight slices, and while I found the salmon still too cold, I did enjoy it nonetheless.

The key takeaway here is to go for the ramen and go for the value it offers — affordably priced ramen with a selection of side dishes. It’s perfect for days when you just want to have ramen but don’t want to splurge.

TDF yields rise on weak demand

By Mark T. Amoguis, Senior Researcher

WEAK APPETITE for term deposits pushed yields higher on Wednesday as bids for the facility continued to fall below the central bank’s offer for this week.

The central bank received bids amounting to just P76.753 billion for its term deposit facility (TDF) on Wednesday, falling short of the P80 billion it wanted to sell.

This amount was also lower than the P102.994 billion the Bangko Sentral ng Pilipinas (BSP) received last week against a P100-billion offering.

The BSP only awarded P72.431 billion on Wednesday compared to the P91.875 billion it awarded in the previous auction.

Broken down, demand for seven-day papers amounted to P19.228 billion, failing to fill the P20 billion on offer and also declining from last week’s P35.820 billion worth of bids for the P40-billion offering.

Rates for this tenor ranged from 4.25% to 4.74%, a wider margin compared to last week’s 4.3-4.55% range. The average rate settled at 4.4852%, 2.55 basis points higher than last week’s 4.4597%.

Appetite for the 28-day deposits was likewise lower at tenders reached only P33.203 billion against the P40-billion offer. This amount was also lower than the P41.119 billion tendered last week for the BSP’s P30-billion offer volume.

Accepted yields under this term played between 4.375% and 4.7%, also wider than last week’s 4.3-4.55% range. The average settled at 4.4832%, up 2.19 bps from 4.4613% previously.

Banks meanwhile flocked the 14-day papers as bids amounted to P24.322 billion against the BSP’s offering of P20 billion, with the central bank only awarding the programmed amount despite the oversubscription. However, the total tenders were still lower than the previous session’s P26.055 billion tenders for a P30-billion program.

Rates sought by lenders ranged from as low as 4.375% to a high of 4.6% compared to the 4.3-4.65% margin seen last week. The yield for this tenor averaged at 4.375%, higher by 1.17 bps from 4.4938% fetched the previous auction.

“Demand for TDF yields weakened on the 7-day and 28-day tenors as the maturities coincides the release of the official August inflation report next week and the monetary policy decisions from the US Federal Reserve and the Bangko Sentral ng Pilipinas later this September,” a bond trader said via email.

“The timing of these critical market movers might have influenced strong demand for the 14-day facility,” the trader added.

The TDF is the central bank’s primary tool to shore up excess liquidity in the financial system and to better guide market interest rates.

BSP Governor Benjamin E. Diokno said on Tuesday that the central bank is looking to cut benchmark rates by another 25 bps before the end of the year.

The central bank has cut interest rates by a total of 50 bps so far this year — by 25 bps each on May 9 and Aug. 8 — to 4.25% for the overnight reverse repurchase rate, 4.75% for overnight lending and 3.75% for overnight deposit, partially dialing back the 175-bp cumulative hikes triggered last year by successive multi-year high inflation that peaked at a nine-year high.

The BSP is also looking to trim banks’ reserve requirement ratios further, Mr. Diokno said.

Aboitiz unit inks deal with Austal

SHIPBUILDING firm Austal Philippines Pty Ltd. is tapping Aboitiz Construction, Inc. as its local contractor, once the former bags the contract to build vessels for the Armed Forces of the Philippines (AFP).

The company said in a statement Wednesday it recently signed a memorandum of agreement with the local unit of the Australian shipbuilder. Under the contract, Aboitiz Construction will be the local contractor of Austal should it win the project from AFP.

“We believe that we can pursue the bid with Aboitiz Construction as our preferred local contractor for this endeavor,” Austal Philippines President Wayne Murray was quoted as saying in the statement.

Austal earlier said it expects the AFP to decide by the end of the year on its bid to provide six offshore patrol vessels to the Philippine Navy.

For the partnership, Aboitiz Construction said it will handle the cutting and fabrication of the steel hulls of the vessels that Austal will build.

Aboitiz Construction President and Chief Operating Officer Alberto A. Ignacio, Jr. said the company’s record of repeat international orders for its fabrication services will prove its capability to deliver for the project.

“We are equally optimistic about this partnership as we further demonstrate our growing capability as a trusted local contractor for international customers, further enhancing our brand promise to advance business and communities,” he was quoted in the statement as saying.

Last year, Aboitiz Construction and Austal also entered a partnership for the expansion of the latter’s shipyard in Cebu, which covered the design and build of six assembly bays for the facility. The project was completed last month.

Aboitiz Construction is targeting to boost its revenues by the end of the year to P6.5 billion from P5.5 billion last year, driven by the continuous expansion of its client base. — Denise A. Valdez

After 15 years, a reunion dinner

MICHELIN-STAR chef Yoshiaki Ito of Paris-based L’Archeste restaurant and Epilogue resident chef, Hiroyuki Meno were once colleagues at the prestigious Hiramatsu restaurant chain. The Hiramatsu group is a publicly listed company from Japan, headquartered in Tokyo, and engaged in the operation of French and Italian restaurants. The Hiramatsu group operates several successful restaurants all over Japan, and has also one in France under its eponymous brand, the Restaurant Hiramatsu Paris.

The group also opened a number of Paul Bocuse restaurants in Japan, named after the iconic French chef. Paul Bocuse was considered as one of the pioneers of French nouvelle cuisine, and a three-Michelin star chef since 1965 (for restaurant L’Auberge du Pont de Collonges near Lyon). In 2011, the Culinary Institute of America bestowed upon him the highest honor imaginable in this profession as Chef of the Century. Paul Bocuse passed away early last year at the age of 91. Both chefs Yoshiaki Ito and Hiroyuki Meno are disciples of the Paul Bocuse technique of French cooking.

FOUR HANDS COLLABORATION DINNER AT EPILOGUE
Chef Ito opened his French restaurant, L’Archeste, in Paris on September 2016, and in just five months of operations, the restaurant was able to get a Michelin star, one of the fastest awardings. Chef Meno on the other hand had worked with various Michelin-starred restaurants in both Japan and France before bringing over his culinary talent to the Philippines via Epilogue. Epilogue has already created quite an impeccable reputation among local fine-dining aficionados since it opened at the S Maison, Conrad Hotel Manila almost two years ago with Chef Meno at the helm.

These two gifted Japanese chefs have not had the chance to be reunited, much less, to work side by side since their Hiramatsu days back in 2004. That is, until recently, when Epilogue pulled off this culinary coup of sorts with the Ito-Meno Four Hands Collaboration Dinner on Aug. 16 and 17.

Even though I can be silly and superstitious at times, given that August is Chinese Ghost Month (my mom used to tell me not to drive off my regular routes during this time of year), and even though Aug. 16 and 17 were just days after the ominous Ghost Festival Day (the 15th day of the seventh month of the Chinese calendar), I still would not miss this for the world.

Thank you to my good friend too, Hansel Dee, for the kindest invite and great company during the dinner.

ORIGINAL FARE
The dinner menu for the two-day Ito-Meno Collaboration was as high-quality, creative, and eclectic as I have ever encountered both here and even in my foreign travels. Using some of the best ingredients — including truffle, foie gras, Hokkaido scallop, Iberico pancetta, giant grouper fish, and Wagyu tenderloin — this multiple course meal, without beverages, could easily be sold at over €100/head elsewhere, but it was offered to Epilogue patrons for much less than that (for a reasonable P3,900). The menu, which came with an optional wine pair per course (for an extra P1,300/head), reads as follow:

St. Jacques/ Hokkaido Scallop, Ginger Oil, Singkamas Remoulade

Beignet/ Pumpkin Flower, Parmesan 24 mos., Dalandan Jam

Pissaradiere/ Iberico Pancetta, Summer Truffle, Mornay

Gazpacho/ Red Bell Pepper Mousse, Burrata, Basil

Yellowtail & Crab/ Liveche Mayonnaise, Eggplant, Radish, Parsley

Giant Grouper/ Bouillabaisse, Lemongrass, Banana Heart, Chayote, Fennel

Foie Gras/ Poached Foie Gras, Adlai Risotto, Moringa

Wagyu Tenderloin MB7 (meaning Marbling grade 7)/ Béarnaise, Summer Truffle, Sisig Inspiration: Pork Mask with Pedro Ximenez

Vacherin/ Café Biscuit, Mango Calamansi Sorbet, Ivoire Mousse

The two chefs added some Filipino flair to their culinary creations with use of local ingredients like singkamas (jicama), and fruits: mango and the citrus fruits dalandan and calamansi. The main steak course with Wagyu even featured their version(s) of local favorite sisig (chopped up pigs face and chicken liver).

Each dish was masterfully presented and aesthetically plated, with the sequence of the dishes very well-thought out. I could not have asked for a better starter than the trio of Hokkaido scallop, beignet and summer truffle on Iberico pancetta. Each course really built up to the next. The giant grouper with bouillabaisse was super delectable, and the Wagyu tenderloin could not have been more succulent than it was. This experience was as close to Michelin star dining as you can get in the country.

Congratulations to Epilogue and to Chefs Ito and Meno for this memorable dinner. For all gourmands out there, let us just hope that it will not take another 15 years for another collaboration dinner like this.

You can visit Epilogue at the G/F, S Maison, Conrad Manila, Seaside Blvd. corner Coral Way, Pasay City. For reservations, contact them at 816-7088 or contact@epilogue.ph.

The author is a member of UK-based Circle of Wine Writers (CWW). For comments, inquiries, wine event coverage, and other wine-related concerns, e-mail the author at protegeinc@yahoo.com. He is also on Twitter at twitter.com/sherwinlao.

UCPB, Pag-IBIG ink deal on digital services

THE UNITED Coconut Planters Bank (UCPB) has offered its digital platform to the Home Development Mutual Fund or Pag-IBIG Fund to help with electronic disbursements of loans and benefits to its 14 million members.

In a statement on Wednesday, the state-owned bank said the new UCPB Pag-IBIG e-Money card will provide members electronic access to cash loans, MP2 Savings dividends and other benefits from Pag-IBIG Fund.

UCPB and Pag-IBIG Fund recently signed a partnership agreement for this electronic disbursement service.

“We commit to deliver this electronic disbursement service in order to provide better service to Pag-IBIG Fund members and to provide everyone with a positive customer experience. This is in line with UCPB’s brand promise to deliver personal and proactive service to clients,” UCPB President and CEO Higinio O. Macadaeg, Jr. was quoted in the statement.

Pag-IBIG Fund CEO Acmad Rizaldy P. Moti said the e-Money card will provide the state-owned firm’s members with “faster, more secure and more convenient ways” to claim benefits.

In September 2018, UCPB also launched its Philippine Electronic Fund Transfer System and Operations Network (PESONet) service through its mobile banking application, allowing clients to transfer funds electronically.

PESONet was the first automated clearing house under the National Retail Payment System (NRPS) of the Bangko Sentral ng Pilipinas.

The central bank earlier developed the NRPS framework to push for a “cash-lite” economy which promotes electronic financial transactions to move away from cash and checks.

Its target was to raise digital payments to 20% of the total transactions by next year.

UCPB’s Mr. Macadaeg in July resigned from his post for “personal reasons.” His resignation will take effect once accepted by President Rodrigo R. Duterte.

Mr. Macadaeg was named UCPB president in 2016. — BML

More Pinoys buying meals at convenience stores — Nielsen report

MORE FILIPINO shoppers are choosing to buy meals in convenience stores in response to their fast-paced lifestyles, according to a report by global measurement and data analytics firm Nielsen Holdings.

In the Nielsen Shopper Trends 2019 report, the company said the purchase of ready-to-consume food and drinks typically pick up from 1 p.m. to 4 p.m., then spikes from 4:01 p.m. to 6 p.m. It noted that this is the time when consumers buy their afternoon snack or food items to eat while in transit or to bring home.

“The consumers’ on-the-go lifestyle is leaving less time to prepare and cook meals at home and is driving consumers to satisfy their need to eat right away, anytime, anywhere,” Nielsen Philippines Managing Director John Patrick S. Cua said in a statement.

Nielsen Philippines said the growing number of convenience stores are allowing Filipinos to patronize these retail channels. It tallied almost 4,500 convenience stores in the country today, with expansion seen to the Visayas and Mindanao regions.

The most popular food items bought at convenience stores include bread, hotdog sandwiches, siopao and tunapao, rice meals, salty snacks or chips, bottled water, and carbonated soft drinks.

Shoppers were also found to be buying more fried chicken, energy or sports drinks, chocolate powder mixes, 3-in-1 coffee mixes, and ready-to-drink beverages such as milk, soymilk, and tea.

“As the demand for convenient options persists, the need for convenience store retailers and manufacturers to offer more customized solutions that can go beyond product offerings by providing an overall convenience experience is more critical than ever,” Mr. Cua said.

“Innovations in packaging, preparation, portability, ordering, payment and application technologies are some factors to consider in providing an overall convenience experience.”

The company said these retailers could provide further convenience by having in-store eating spaces, online ordering and payment options, group meal bundles that can be shared or taken home to the family, as well as microwavable and spill-proof containers.

Nielsen Philippines conducted the survey for this report from November to December 2018, with more than 2,000 male and female respondents aged 15-65 years old from across socioeconomic classes A to E. The respondents lived in urban locations and were either main decision makers or key influencers in grocery shopping for their household. — Arra B. Francia

Nvidia, VMware release cloud software to court businesses eyeing AI programs

CHIP SUPPLIER Nvidia Corp. on Monday said it was teaming up with VMware Inc. and Amazon.com Inc.’s cloud division to court large businesses looking to host artificial intelligence (AI) programs in Amazon’s cloud.

Nvidia got its start with chips to make computer games more realistic, but in recent years has shifted to supplying chips that speed up artificial intelligence tasks, such as teaching computers to recognize images. Once the domain of Silicon Valley tech firms, artificial intelligence technology is filtering to mainstream businesses that use it for tasks like seeking unseen patterns in their financials to help with forecasting and cost controls.

Many of those mainstream businesses use software made by VMware to help shuffle computing work back and forth between their own data centers and cloud data centers owned by Amazon Web Services, depending on where the cost is best. But that has been difficult to do with computer programs that rely on Nvidia chips for a speed boost.

On Monday, the companies said Nvidia intends to release a new piece of software called vComputeServer to address the issue and let their joint customers move Nvida-aided computing work around more easily. The companies did not say when the software would be released. — Reuters

Restaurant Row (08/29/19)

The Peninsula’s iconic Mooncakes

THE PENINSULA’s mooncakes

CELEBRATE the Mid-Autumn Festival with special Peninsula mooncakes that are available only at The Peninsula Manila Boutique. The Peninsula’s mini-egg custard mooncakes feature soft, custard fillings with delicate crumbly exteriors. Competition for these limited-edition mooncakes is fierce, with supply running out fast each year. This year they are available for P3,588 net for a box of eight. For details call 887-2888 extensions 6769 and 6671 (The Peninsula Boutique) or e-mail diningpmn@peninsula.com.

Dining at Holiday Inn Baguio

MANY OPTIONS at Holiday Inn Baguio

DINE AROUND the world at the Holiday Inn Baguio City Centre’s Lamisaan Dining and Bar Breakfast Buffet and weekend International Buffet. With a mix of mainstays and rotating specials, Lamisaan’s buffets offer a wide array of Eastern and Western cuisines plus a selection of Filipino specialties. The International Buffet, which is available every Saturday lunch and Sunday dinner, features fresh Cordillera greens, House-Cured Carvery filled with choice cold cuts to be paired with melted raclette cheese and a Carving Station with a variety of meats, including the hotel’s signature Air-Fried Bagnet and the August Special Baby Back Ribs. The Sunday dinner features live cooking stations where one has a choice of carbs at the Pasta, Noodles, and Rice Station, and fresh fish and shellfish at the Seafood “Paluto” Station and have Lamisaan’s chefs prepare it according to one’s liking. At the buffet’s Dessert Extravaganza, sample vanilla mousse, the Cake of the Month, or find different treats like cheesecake, crème brûlée, and tiramisù. The International Buffet also includes free-flowing special Benguet coffee and teas from the hotel’s wide selection.

Tim Hortons in Pasig

TIM HORTONS Philippines has opened two new Pasig City restaurants at Estancia Mall in Capitol Commons and the L&Y Plaza. These two-store openings come on the heels of celebrating the brand’s second anniversary in the country early this year. The chain now has 33 restaurants. The two restaurants are now ready to serve the residents of Pasig City with their famous Tim Hortons Double Double, wraps, signature donuts, and Timbits. Canada’s iconic and popular restaurant chain set up its first shop in the Philippines in 2017 at Uptown Mall, Bonifacio Global City. Since then, it has expanded operations as far north as Commonwealth Ave. in Quezon City and as far south as Tambo, Parañaque. For more information and updates about Tim Hortons Philippines’ new products and offerings, visit www.timhortons.ph or follow them on facebook @TimHortonsPhilippines and Instagram @timhortonsph

New World Manila Bay’s 15 specials

THE New World Manila Bay Hotel is celebrating its 15 years with 15 specials exclusively available for the month of September. Among the special offers is a lineup of culinary treats and dining discounts. Dine and save up to 60% at Market Café for a special rate of P915 for lunch from Monday to Saturday, P1,015 every Sunday and P1,015 for dinner from Monday to Sunday. Enjoy an authentic “Cantonese Dim Sum All-You-Can-Eat” lunch at Li Li for P915 instead of P1,088. Li Li’s anniversary set menu now starts at P15,000 for 10 persons. The Fireplace features a selection of steaks for a special price of P1,500 per serving. Take a break at The Lounge and enjoy hand-crafted cocktails. Go bottomless for three hours for P1,500 per person or purchase a bottle of wine or liquor and enjoy an order of pica-pica at P150. Avail a limited edition Celebration Cake from the Pastry Boutique and get it for P915 instead of P1,500. Or bring a home a bag of cookie at P15 per cookie. There are also anniversary room deals with offers like discounts of 15% and a special upgrade rate. The anniversary room deals are available from throughout September. Anniversary Wellness and Fitness Treats include body massages at a special anniversary rate, and one-on-one professional training sessions at Club Oasis with a special package rate. For inquiries and reservations, call 252-6888 or visit manilabay.newworldhotels.com for more details.

Britain’s consumer banking scandal may have sting in tail

LONDON — Britain’s most costly consumer banking scandal could yet have a sting in the tail even after an August 29 compensation deadline, as a 1 billion pound claims industry takes its fight to the courts.

The payment protection insurance (PPI) saga is due to close on Thursday after eight years and 36 billion pounds ($44 billion) of compensation payouts to consumers who were mis-sold policies on a vast scale.

But banks have been warned that PPI has created a burgeoning claims industry and that celebrating the end of the scandal could be premature.

Several claims firms told Reuters they would continue to pursue PPI payouts through the courts, while others re-train staff to seek compensation for mis-selling of other products including investments and high-cost credit.

“People may have thought the deadline would be the end of it, but it may not go away,” said Ian Bond, a director at law firm Talbots Law who works on PPI claims.

Think tank New City Agenda last week estimated the total bill for PPI would top 50 billion pounds, or five times the cost of the London 2012 Olympics.

It also estimated billions of pounds would likely remain unclaimed, leaving fertile ground for claims firms to exploit.

Britons could scarcely have missed reminders of the PPI claims deadline after being bombarded by adverts fronted by actor-turned-US politician Arnold Schwarzenegger, paid for by watchdog the Financial Conduct Authority (FCA).

PPI policies were sold alongside a personal loan or mortgage to cover repayments if borrowers fell ill or lost jobs but most were sold unsuitable policies and would never have been able to claim.

Most people have sought compensation directly with their bank, but a sizeable industry also emerged to handle claims.

Ten of the largest claims firms employ more than 3,000 people between them and have amassed 1.1 billion in revenues over the claims period, according to Companies House documents.

Some banks have been caught out by a late surge in PPI claims, forcing Lloyds, HSBC and the UK arm of Spanish bank Santander to set aside an extra 1.1 billion pounds collectively in half-year results.

Others, including Clydesdale Bank and Barclays, are likely to make further provisions once the full bill is known.

Tony Shields, co-founder of claims firm Crystal Legal Services, is determined to pursue banks through the courts long after the PPI deadline.

He says the number of claims his firm dealt with this month leapt to 70,000, up five-fold on a typical month, with most on behalf of charities or families left money by people who have passed away.

“If you think about the deceased market, the people who have passed in the last 30 years of the scandal … it’s widely recognized that executors should have been checking the estates of those folks for PPI,” Shields said.

THE NEXT SCANDAL?
The banks have mostly been contrite about their PPI sins but frustrations with claims pushed by middle-men are clear.

Barclays Finance Director Tushar Morzaria said in July that claims firms were “swamping the bank with vexatious claims.”

The FCA said last week some claims firms were using misleading and unfair advertising practices to win business.

A spokesman for banking trade association UK Finance advised anyone with a complaint to deal directly with their bank.

Claim firms say they have cleaned up their act and some have moved on from PPI to pursuing claims in other areas.

Michael Jordan, development manager at Goodwin Barrett, said customers were becoming increasingly aware of rights to compensation on loss-making investments, particularly if risks were inadequately explained or the client’s judgment was impaired for any reason at the point of sale.

Dr. Jasmine Murray and her husband invested 50,000 pounds in an investment portfolio offered by Abbey National — now part of Santander — shortly after relocating from London to Reading in southern England.

Murray had hoped the investment would top up their income as they got older but it lost 6,000 pounds in value, prompting them to withdraw their remaining 44,000 pound investment.

“We were both in shock and the bank didn’t give us any good kind of explanation,” she told Reuters. “They just said ‘No, that’s it, you knew what you were getting into’.”

Murray used claims firm Goodwin Barrett, which argued Santander did not adequately explain the risks of the product. Murray obtained a payout of 13,590 pounds, of which 5,708 pounds went to Goodwin Barrett.

A spokesman for Santander said: “We have apologized to Dr Murray over the advice she received in 2006 and paid appropriate compensation.”

The experience left Murray with a deep mistrust of banks.

“I use them because I can’t do any better. But I just feel people like me who need a little bit of handholding — they don’t look after us.” — Reuters