BUDGET carrier Cebu Pacific announced that it is canceling select Cebu Pacific and Cebgo flights due to the Mt. Bulusan eruption in Sorsogon.
As of June 12, the canceled flights include: 5J325/326 Manila – Legazpi – Manila; 5J327/328 Manila – Legazpi – Manila; DG6111/6112 Manila – Naga – Manila; and DG6117/6118 Manila – Naga – Manila.
According to the carrier’s advisory, affected passengers may rebook, refund, or store their travel fund in a virtual wallet to use later on.
Passengers can rebook for travel within 60 days at no additional cost, following Cebu Pacific’s permanent removal of change fees and a waived fare difference.
They may also opt to store the amount in a virtual Cebu Pacific wallet valid for six months and use this to either book a new flight or pay for add-ons. If they choose the refund option, the process may take up to two months from the date of request.
“Passengers are advised to check the travel requirements, safety protocols, and frequently asked questions on the Cebu Pacific website,” the carrier said.
“For other questions or concerns, passengers may send a message via Charlie the Chatbot on the Cebu Pacific website. We will provide updates as necessary,” it added.
Mt. Bulusan erupted on Sunday morning and spewed ash, lasting for about 17 minutes, according to the Philippine Institute of Volcanology and Seismology. — Luisa Maria Jacinta C. Jocson
