By Bjorn Biel M. Beltran, Special Features Writer
CONCENTRIX PHILIPPINES is keeping a rosy outlook on its growth in the Philippines, calling the country a “pre-eminent destination for business.”
This comes as the business services company launched a “progressive” contact center at EXXA Tower in the Bridgetowne development in Barangay Ugong Norte, Quezon City.
Elek Christopher Toth, Concentrix country leader and vice-president for Philippine operations and delivery, said the improving infrastructure and a well-educated workforce helps keep the Philippines as one of the leading countries in the global business process outsourcing sector.
“We’re very bullish on the Philippines. We think it’s a pre-eminent destination for business,” Mr. Toth told reporters during the EXXA Tower launch.
“We see ever improving infrastructure, which is really important, and I think the K-12 initiative will go ahead and prepare students for when they enter the workforce.”
Mr. Toth added that Concentrix’s newest site in the Philippines is an affirmation that the country remains a premier destination for customer engagement services.
EXXA Tower, the company’s second center in Bridgetowne, is part of a larger campus project Concentrix has planned in the area. The site complements five Concentrix campuses in other parts of Metro Manila and in Naga, Cagayan De Oro, Davao, and Cebu.
With 18,000 square meters of space, the facility features a spacious operations area with open “collaboration corners,” comfortable meeting rooms, private acoustic spaces and a mobile laboratory complete with learning pods.
Mr. Toth explained the company is moving away from the “old-fashioned” cubicle office format in favor of the more open and collaborative workstations, in the hopes of improving how employees learn and succeed.
Employees also have access to a modern wellness center, shower rooms, vanity areas, and a salon within the facility.
“This is the physical manifestation of our culture, and our fanaticism for our clients and our staff. It’s our commitment to surround them with a world-class facility, while they provide world-class services,” Mr. Toth said.
Concentrix, a wholly owned subsidiary of SYNNEX Corporation, employs over 110,000 staff in more than 125 delivery centers around the world.
The company offers technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in more than 40 languages, and serves a number of industries, from automotive, banking and financial services to retail, and e-commerce.

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