BPI aims to increase number of clients who access its digital channels

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Bank of the Philippine Islands (BPI) said it plans to double the number of its clients who use its electronic channels in the next five years as it ramps up its digitalization push.

In a statement Tuesday, July 10, the Ayala-led bank said it aims to raise the number of clients who access the lender through digital means to 72% of its customers in the next five years from the current 36%.

“Electronic banking is fast becoming a standard in the Philippines, as it is globally. We want our clients to experience the same level of service through our electronic channels,” Joseph Albert L. Gotuaco, BPI retail client segment group head, was quoted as saying in the statement.

The lender’s electronic platforms include its website, mobile application as well as over 3,000 electronic teller machines (ATMs) and cash accept machines (CAMs).

“They are just as safe and reliable as our traditional branches,” Mr. Gotuaco said.

BPI added that many of its banking transactions can now be done through electronic means.

BPI, the third-largest bank in the country in asset terms, booked a net income of P6.25 billion in the first quarter, flat from the profit posted in the same period last year, due to lower trading gains.

On Tuesday, BPI shares rose to P91 apiece by 2.25% or P2 from its previous close of P89. — Karl Angelo N. Vidal