GLOBE TELECOM, Inc. said on Tuesday there has been a data breach on its system for the “On The List” program, affecting some 8,851 customers.
In a statement, the telecommunications company said it sent a data registration confirmation receipt to the wrong individual, and has so far notified the National Privacy Commission (NPC) of the error.
“On The List” is Globe’s program that allows customers to purchase tickets to its concerts and other music events.
“Globe Telecom has rectified the issue with affected customers on sending wrong confirmation receipt to another individual… It was just a case of sending the data registration confirmation receipt to the wrong individual and was not sent en masse or as a group of data,” the company said in the statement.
The NPC confirmed receiving the report from Globe on Sunday and said the incident was due to a system error.
“Our team is still evaluating the incident and verifying the information given to us, following our standard procedure,” NPC Chairman Raymund E. Liboro said in a statement.
He also advised customers that may have been affected to monitor unusual activity online and offline and change passwords to their accounts.
Globe has since shut down the platform.
“The On The List registration site was taken down immediately to remove access to potential registrants at the time and we have notified all affected prepaid customers of the issue,” Globe Chief Information Security Officer Anton Reynaldo M. Bonifacio said in the statement.
Shares in Globe rose 0.37% or P8 to close at P2,150 each on Tuesday. — Denise A. Valdez