LOGISTICS company United Parcel Service, Inc. (UPS) is looking to roll out more service enhancements this year as it aims to boost its support for small and medium-sized enterprises (SMEs) in the Philippines.

“In 2020, we’ll continue to keep our fingers on the pulse of global and region trends. In doing so, we hope to respond nimbly to these trends and roll out more service enhancements that will allow our customers to maintain their own customers’ satisfaction or further expand their businesses,” the logistics firm said in an e-mailed reply to questions on Jan. 9.

UPS added: “Just as we have expanded our services in 2019 —including cut off times and delivery times — we hope to grow with our customers as we are doubling down on our efforts to support Filipino SMEs.”

The company announced in December a series of service enhancements that will benefit up to 1.4 million postal codes across 41 countries and territories in the Asia-Pacific region.

Such enhancements include reduced transit time by one day for businesses exporting from northern Malaysia to territories in Asia, Europe and the US; from northern Thailand to Europe and the US; and from territories in Asia to China with UPS Worldwide Express® Saver service.

The UPS Marketplace Shipping, which offers businesses an automated way to process their e-marketplace orders, was also expanded to 10 additional Asian markets, namely: Hong Kong, Australia, South Korea, Singapore, Taiwan, Malaysia, the Philippines, Thailand, Vietnam, and Indonesia.

“We’re very excited to have more customers take advantage of the expansion of UPS Marketplace Shipping,” UPS said.

The company noted that its customers, including businesses and individual consumers, continue to “prioritize control and customization of shipping options and fees, as well as incentives to their purchase.”

UPS also expects “private consumption” to remain as one of the main drivers of the country’s growth in 2020.

“Businesses would do well to continue engaging individual consumers with tailored outreach that takes into account their different preferences,” it added.

Assessing its performance last year, UPS said: “Closer to home in the Philippines, we saw continued growth in exporting— both within Asia, as well as with Filipino businesses who are part of global supply chains exporting to the US and Europe.”

“In addition to supporting our clients with multi-layered operations in 2019, we were heartened to see, and help more businesses who were looking to broaden their business footprint beyond our shores,” it added.

Citing its earnings from the third quarter of 2019, UPS said that the new services and solutions it introduced had helped “fuel profitable growth and higher-quality revenue.”

“These new offerings are expanding our competitive advantages and will create even more growth opportunities looking ahead,” the company also noted. — Arjay L. Balinbin