UPS Philippines may soon allow pick-up option

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UNITED Parcel Service, Inc. (UPS) may soon give customers in the Philippines the option of picking up their packages at its partner retail stores.

UPS Philippines managing director Chris Buono said the company is eyeing to introduce the pick-up service at Airfreight 2100, Inc. (Air21) retail stores, where customers can currently drop off packages. The company partnered with Air21 in 2016 to expand its services in the country.

“They helped us to expand immediately through their network in certain cities as well as retail stores, which right now give us the opportunity for customers… to drop off packages. We’d like to expand that at some stage to pick-up option so that we can deliver packages to the retail stores and customers have the option to pick up there,” Mr. Buono told reporters during a media roundtable on June 5 in Clark, Pampanga.

With its Air21 partnership, UPS expanded its service to more than 1,600 postal codes across seven areas in the Philippines, CAMANAVA (Caloocan, Malabon, Navotas, Valenzuela), Angeles, Cavite, North Luzon, South Luzon, Visayas and Mindanao. The services helped reduce transit times by one day and extended cut-off times up to five hours.

Last year, UPS announced the expansion of its alcohol shipment locations, including the Philippines, Hong Kong, and Thailand.

Mr. Buono said the company has seen “steady growth” in the Philippines. He said there are plans to adopt new technologies to make operations more efficient, by bringing existing UPS technology from abroad or by partnering with a local technology provider.

“Looking at our existing operations…there’s still a lot of manual stuff done in the Philippines… We’d like to take advantage of the new technologies that are out there to make us a lot more efficient, and that can either be by looking at the existing technology we have in UPS and bring that to the country or looking at some technology partners that can help us advance our business,” Mr. Buono said.

UPS currently has 1,217 employees in the country, with six operating facilities and three brokerage operations locations. It has 180 points of access (authorized shipping outlets, customer centers), and has a delivery fleet of 43 vehicles. It serves the Ninoy Aquino International Airport, Clark International Airport, and the Mactan Cebu International Airport. — Patrizia Paola C. Marcelo