Tribunal starts help desk for complaints
THE Supreme Court has started a help desk that will receive complaints from the public against judicial personnel, among other things.
The help desk will answer requests for assistance and information, queries and concerns of the public, Chief Justice Diosdado M. Peralta said at the launch on Monday.
“In the exigency of service and in order to address the needs of the general public, it is important to have an official line of communication between the judiciary, stakeholders and the general public to give attention to request for assistance and info, queries and concerns,” he said.
The project will be supervised by the Office of the Chief Justice because it is part of Mr. Peralta’s 10-point agenda.
Mr. Peralta said all queries must be answered within 15 days.
The help desk will be composed of three units — helpdesk, hotline and email.
The chief justice said he had chosen lawyers and staff from his office to man the units.
“I’ve also given specific instructions to them to submit to me weekly and monthly accomplishment reports of all the letters, communications, inquiries, and even complaints against members of the Judiciary,” he said.
The hotline will not cover Supreme Court justices. — Vann Marlo M. Villegas
