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How to handle anonymous complaints

We’ve been receiving many employee complaints against the management style of some line supervisors and managers. The trouble is that these grievances are passed on anonymously using the company’s suggestion boxes, which were installed to solicit ideas and not complaints. Are we missing something here? How do we manage those issues after all? — Quantum Losses.

Onboarding should be done during the job interview

We’re trying to improve our department’s capability in hiring given the high turnover rate of our new hires in the first year of their employment. We’d like to change our interviewing strategies to secure the best and the brightest workers and retain them for the longest time. What would you suggest? -- Something New.

The untold story behind ‘endo’ hiring

We’d like to hire more contractual workers to help us in our business operations. But we’re still weighing some things given the government’s crackdown against “endo” employment. Please help us make an intelligent decision. -- Doubting Thomas.

When a worker is promoted above his boss

Is it possible for an ordinary worker to be promoted ahead of his department supervisor or even the manager due to the former’s consistent above-average work performance? What are the implications? Is it advisable for top management to do this as a matter of routine? -- Looking Around.

Six factors to consider in case of job transfer

Transferring employees to another work assignment or location is a management prerogative. But management can’t simply argue that it has the absolute power to hire, transfer, or fire employees at whim, similar to what the old woman has done in our story.

Indicators of a failed hiring strategy

Let me tell you this. Instead of blaming HR, you should hold hands with it to ensure mutual accomplishment for the good of the organization. You should also discover and admit your fault as you have managed the new employee closer on the ground and longer than anyone else in the organization. HR may have done its job in screening the new hire, but it’s still you -- who has the ultimate decision to accept or reject any candidate in the shortlist.

Death threats from sacked workers? Here’s the cure

Our HR manager received a small package with a bullet inside. Clearly, it’s a death threat from a disgruntled worker who lost his job....

Rehiring resigned employees: Good or bad policy?

Our CEO wants HR to rehire a young manager who resigned to join another major corporation. This guy wants to re-join us after only...

7 basic rules for boss-subordinate relations

I’m a newly promoted supervisor tasked to manage 11 workers who used to be my co-workers in our department for the past five years....

Five strategies to use against a backstabbing boss

A close friend from another department told me about my boss who is in the habit of belittling my work with other people, including...

8 ways to handle workers bypassed for promotion

I have two senior workers who have been with us since the establishment of the company 15 years ago. They’re the average “yes” men...

5 questions that must be answered by a boss-jerk

My boss wants me to work hard on my job and gives result before his unilaterally imposed deadline. The trouble is that we’re doing...

How and why HR must do Lean Practice

Most of the time, the human resource (HR) department as top management’s first-line of defense is criticized for its acts and omissions that adversely...

Things to consider before accepting a new job

I have a “happy problem” because I received a very tempting job offer (triple of my current pay and perks) made by another company. I’d...

Basic goal-setting for small businesses

I’m the CEO of an upstart but a small company engaged in food manufacturing. We’ve already drafted our vision, mission, and values with the...

Managing introverts and overly cautious managers

Our department head, who holds the rank of director, is low-key and not sociable. Most of the time, he keeps himself busy inside his...

Measuring the return on investment of training programs

Our training department organizes many important programs for our employees. But it appears to me that their main objective is to cover only as...

Dealing with a credit-grabbing boss

My boss gives me impossible work assignments and when I achieve them, he simply thanks me as if my achievements were very easy to...

When to bypass an ineffective and inefficient boss

I have a boss who is known in the whole organization as a “teka-teka” manager who takes so much time in making decisions, even for...

Multiple approvals in worker applications for leave

I’m an ordinary office worker in a small family enterprise with about 400 workers. Most of the time, we are fearful of the management...

What’s the value of hiring and managing gray workers?

Because of the difficulties in hiring and managing millennials, we’re now looking into the possibility of hiring retired people to do office jobs or...

Who should personally handle employee dismissals?

Our HR department used to take the lead in handling personally all disciplinary cases in our organization. Now that we have a new HR...

Personally knowing the workers is a motivational key

You’ve been talking about employee motivation for some time now. But exactly, what is the first step that we in management must do to...

When should you recognize workers?

We’re planning to improve our employee reward and recognition program. Our current system provides a formal ceremony which is done monthly, quarterly, and yearly....

Decoding a prospective monster boss in a job interview

An HR manager interviewed me for the vacant post of the operations manager of a medium-size manufacturer. After an hour-long job interview, he asked...

How to answer killer job interview questions

I’m 29 and looking for a job, after being laid off by a bankrupt company. This week, I was totally disappointed when a hiring...

15 specific examples of noncash employee rewards

I’ve been reading many of your articles on the advantages of giving non-material rewards to employees. You’ve given some examples, except that they don’t...

Four things to consider for noncash employee rewards

We’ve read your article pitching the value of noncash employee rewards. We agree with your advice, but the point is — how are we...

Managers can be great motivators with these…

Our department managers are having difficulties in motivating our workers. What could be the most likely reasons for this? I think we got one...

Six reasons why employee cash rewards can fail

Sometime ago, you cited many examples of zero-cash strategies that motivate employees. But still, why do many organizations and their people managers continue to...

Achieving the right balance of A, B, and C workers

In almost all cases, many workers don’t have the right motivation and cannot contribute their share of group work. There will always be fast-trackers,...

Five steps to creating harmonious work relations

I’m the department manager of one medium-size enterprise. My department is being rocked by dissents and personality conflict between and among our millennial supervisors...

Deciphering the job applicant’s body language

How would you know if the body language of job applicants can help you predict how they would perform in real, work life? And...