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Measuring the return on investment of training programs

Our training department organizes many important programs for our employees. But it appears to me that their main objective is to cover only as...

Dealing with a credit-grabbing boss

My boss gives me impossible work assignments and when I achieve them, he simply thanks me as if my achievements were very easy to...

When to bypass an ineffective and inefficient boss

I have a boss who is known in the whole organization as a “teka-teka” manager who takes so much time in making decisions, even for...

Multiple approvals in worker applications for leave

I’m an ordinary office worker in a small family enterprise with about 400 workers. Most of the time, we are fearful of the management...

What’s the value of hiring and managing gray workers?

Because of the difficulties in hiring and managing millennials, we’re now looking into the possibility of hiring retired people to do office jobs or...

Who should personally handle employee dismissals?

Our HR department used to take the lead in handling personally all disciplinary cases in our organization. Now that we have a new HR...

Personally knowing the workers is a motivational key

You’ve been talking about employee motivation for some time now. But exactly, what is the first step that we in management must do to...

When should you recognize workers?

We’re planning to improve our employee reward and recognition program. Our current system provides a formal ceremony which is done monthly, quarterly, and yearly....

Decoding a prospective monster boss in a job interview

An HR manager interviewed me for the vacant post of the operations manager of a medium-size manufacturer. After an hour-long job interview, he asked...

How to answer killer job interview questions

I’m 29 and looking for a job, after being laid off by a bankrupt company. This week, I was totally disappointed when a hiring...

15 specific examples of noncash employee rewards

I’ve been reading many of your articles on the advantages of giving non-material rewards to employees. You’ve given some examples, except that they don’t...

Four things to consider for noncash employee rewards

We’ve read your article pitching the value of noncash employee rewards. We agree with your advice, but the point is — how are we...

Managers can be great motivators with these…

Our department managers are having difficulties in motivating our workers. What could be the most likely reasons for this? I think we got one...

Six reasons why employee cash rewards can fail

Sometime ago, you cited many examples of zero-cash strategies that motivate employees. But still, why do many organizations and their people managers continue to...

Achieving the right balance of A, B, and C workers

In almost all cases, many workers don’t have the right motivation and cannot contribute their share of group work. There will always be fast-trackers,...

Five steps to creating harmonious work relations

I’m the department manager of one medium-size enterprise. My department is being rocked by dissents and personality conflict between and among our millennial supervisors...

Deciphering the job applicant’s body language

How would you know if the body language of job applicants can help you predict how they would perform in real, work life? And...