IBEX eyes safety, talent among factors to boost its growth in Davao City

DAVAO CITY — An official of IBEX Philippines considered the safety and availability of quality talents that help boost its presence and growth in Davao City.

IBEX is a global leader in business process outsourcing (BPO) and AI (artificial intelligence) -powered customer engagement solutions. It recently launched its second Davao City site at Felcris Centrale occupying the 5th and 8th floors.

According to Angel “Potski” Alvarez, president of IBEX Philippines, when full, the new site could house about 2,000 to 2,500 employees.

Bob Dechant, chief executive officer of IBEX, told Davao media that what makes the company continue to grow in Davao City is the safety that is being experienced by its employees and the availability of talent.

“Our clients choose to go because they believe in the management, they believe in the community, and the talents that exist here. That’s important. One of the most important is safety,” he said.

Mr. Alvarez agreed that it is the safety and the quality of talents that make BPO companies continue to thrive in Davao City.

“We put our investment here. This is us trusting (the) Davao location and the city government of Davao and most importantly, the Davao talents that keep on joining IBEX and keep on growing with IBEX,” he said in an interview.

Felcris is IBEX’s second site in Davao City after it opened its first site at SM Lanang Premier in 2015. The new site is also IBEX’s 9th site in the Philippines.

According to Mr. Dechant, IBEX spent almost $10 million in capital expenditure, including the equipment for Phase 1 and Phase 2 components for the Felcris site.

“Our newest and nicest site and it is not just a site for us as we grew in, Felcris as you all know to all our employees this is their second home. The more you expand, the more opportunities there are. The new site also represents many families that we are supporting in Davao,” Mr. Alvarez said.

Mr. Dechant said currently IBEX is carrying six prestigious clients that belong in the top 100 Fortune’s list.

IBEX operates in six countries with over 30 operations facilities worldwide.

IBEX states that it is committed to delivering exceptional customer experiences to leading global brands across industries such as technology, healthcare, and finance. — Maya M. Padillo