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A resilient customer experience partner to rely on

By Bjorn Biel M. Beltran, Special Features Assistant Editor The world was caught unaware by the coming of the COVID-19 pandemic, with many businesses, organizations,...

Biden ‘outsourcing tax’ promise clouds outlook for BPO industry

A PROTECTIONIST stance by a Biden administration could come in the form of a tax on outsourced operations, which may dampen the prospects of the business process outsourcing (BPO) industry, the head of an industry advisory firm said.

BPO sector remains ‘robust’ during quarantine

THE business process outsourcing (BPO) industry is getting by during the lockdown with “robust” growth, if continued hiring activity is any indication, according to tech hiring company Kalibrr.

Outsourcing sector lost P120B due to lockdown

THE OUTSOURCING SECTOR lost around P120 billion due to missed opportunities and unplanned expenses during the lockdown, an industry group said.

BPOs focusing investment on skills upgrade

THE technology and outsourcing industry said it needs to invest heavily in worker reskilling to come out stronger after the pandemic, which has accelerated the digital shift while also forcing companies to find effective ways to work under quarantine.

Phinma divests in BPO research, consultancy unit

PHINMA CORP. has sold its research and consultancy unit to focus on businesses in the education and construction materials sectors.

Outsourcing industry eyes new overseas markets

THE Philippine outsourcing industry is looking to tap new markets such as Singapore, Japan, Malaysia, and Sri Lanka for much-needed investments.

PHL slips in global outsourcing ranking; Davao out of top 100...

THE PHILIPPINES slipped in this year’s list of outsourcing destinations by global strategic firm Tholons, Inc. as the economy is among those hardest hit by the coronavirus disease 2019 (COVID-19) pandemic.

Be strict on BPOs breaking safety rules, workers tell gov’t

BUSINESS process outsourcing (BPO) workers are asking the government to impose stricter penalties on companies that violate workplace health safety.

BPO workers seek end to floating status, claim job security eroded

BUSINESS process outsourcing (BPO) workers are seeking a halt to the practice of placing employees on “floating” status, which they said compromises job security.

BPO sector says it’s enforcing health rules among workers

THE OUTSOURCING industry on Tuesday denied allegations of lax protocols at the workplace amid a coronavirus pandemic.

BPO return to office determined by productivity

INTERNET connection quality will determine work-from-home productivity, while data protection needs will influence when outsourcing firms fully return to on-site work, industry officials said.

New ‘digital cities’ seen to attract P70B in investments

A PARTNERSHIP between the government and private sector identified 25 new cities for outsourcing development, as part of efforts to redirect opportunities towards the countryside.

[B-SIDE Podcast] Private equity in light of the pandemic

https://open.spotify.com/episode/3MfEDifVO0sKVXFkCzu1wv Follow us on Spotify BusinessWorld B-Side Bain & Company, a management consulting firm based in the United States, said that the Philippines might benefit in...

BPOs scale back upskilling program to 1,000 trainees

THE business process outsourcing (BPO) industry is scaling down its upskilling program to about 1,000 employees this year as it shifts to online training sessions due to disruptions caused by the pandemic.

House to probe BPO companies for unjust treatment of workers

A LAWMAKER has filed a resolution seeking to investigate companies including those in the outsourcing sector for unfair labor practices such as cutting wages due to slow Internet connection of workers who work from home amid a coronavirus pandemic.

BPO firms try to stay open after quarantine

BUSINESS process outsourcing (BPO) companies are racing to comply with requirements to remain operational under minimal workforce arrangements amid the enhanced community quarantine in Luzon.

BPO firm plans to expand operations in provinces

BUSINESS process outsourcing (BPO) firm Transcom Worldwide AB is expanding its operations in the provinces, amid the moratorium on new economic zones in Metro Manila.

2 BPO companies awaiting approval to operate in Bohol

TWO BUSINESS process outsourcing (BPO) companies are just awaiting approval from the Office of the President to launch operations in Tagbilaran City, Bohol. Department of Trade and Industry-Central Visayas (DTI-7) Regional Director Asteria C. Caberte said the two firms’ applications to be declared as cyberzones have been endorsed by the Philippine Economic Zone Authority (PEZA).

50,000 prospective BPO jobs gone with moratorium on new ecozones —...

THE business process outsourcing (BPO) industry is seeing 50,000 job opportunities going up in smoke thanks to the government’s moratorium on opening new ecozones in Metro Manila.

IBPAP says revenues grow in 2018 but falls short of road...

THE Information Technology and Business Process Association of the Philippines (IBPAP) said revenues picked up pace in 2018, but failed to reach its targets under the current industry road map.

Cebu BPO sector records 19% hiring growth in Jan-May

THE BUSINESS process outsourcing (BPO) industry in Cebu registered a 19% hiring growth from January to May this year, according to Cebu jobs site mynimo.com.

Looking towards real estate in 2019

Bjorn Biel M. Beltran, Special Features Writer Recent years will show that the Philippine property market has become one of the most valuable in all of...

BPO industry poised for rebound

THE Philippine business process outsourcing (BPO) industry is headed toward a resurgence in 2019, as the rise in wages in the United States coupled by the weaker peso are encouraging multinational firms to move back to the country.

Delay in PEZA approvals hampers BPO sector expansion

EXPANSION of the business process outsourcing (BPO) sector next year may be hampered by the continued delay of the Philippine Economic Zone Authority (PEZA) in approving applications, according to Colliers International Philippines.

Help wanted: Accountants in the auditing industry

Increasing quality financial reporting demand reveals gap in workforce.

Foreign business groups welcome infrastructure drive, but worry about changing incentives...

FOREIGN CHAMBERS welcome the government’s infrastructure development push and unveiled their annual list of recommendations to further push this drive, but believe efforts to streamline incentives would make the country less attractive to investments.

BPOs to launch portal for workers in provinces

THE Information Technology and Business Process Association of the Philippines (IBPAP) said it will launch a “career portal” offering placement opportunities for candidates in the provinces.

BPO union to wage strike following failed negotiations

THE Unified Employees of Alorica (UEA) announced that they will soon be waging a strike — the first of its kind in the business process outsourcing (BPO) industry — following failed negotiations between the group and Alorica management.

Emerging trends in the global BPO industry

Driven by innovation, new technologies and competition, the global business process outsourcing (BPO) industry has evolved rapidly from where it started more than 20...

Davao BPO firms, JICA may tie up for Japanese training

DAVAO CITY — ICT-Davao, Inc., an industry association for information and communication technology firms, is in discussions with the Japan International Cooperation Agency (JICA) for a Japanese-language training facility for business process outsourcing (BPO) workers.

Office take-up seen to breach 1M sq.m. this year

THE PHILIPPINE office market is expected to record a net take-up of more than one million square meters (sq.m.) by the end of 2018, driven by the expansion of outsourcing companies that previously held off their expansion plans last year.

Philippines’ BPO industry: By the numbers

The business process outsourcing (BPO) industry employed more than half a million Filipinos as of June 2016, most of which, work in the call...

New office buildings targeting BPO firms, MNCs

ETON Properties Philippines, Inc. has launched two new office buildings, targeting business process outsourcing (BPO) companies and local units of multinational companies (MNCs) that are expanding in Makati City and Quezon City.

BSP banks on BPO, tourism for trade boost

REVENUES from business process outsourcing (BPO) and tourism will buoy the country’s external trade balance this year as these industries are expected to grow by a tenth, the central bank said.

Silicon Valley start-up looking to sell AI system to BPO firms

By Janina C. Lim, Reporter A Silicon Valley-based tech start-up is set to sign a contract with a major business process outsourcing player in the...

Robust and gearing for the future

The business process outsourcing (BPO) industry of the Philippines, described by Oxford Business Group (OBG) in its “The Report: The Philippines 2017” as “an...

BPO sector: An economic pillar

The Department of Trade and Industry (DTI) defines business process outsourcing (BPO) as the “delegation of service-type business processes to a third-party service provider.”...

Cebu BPO sector anticipates more big players after Amazon entry

THE PRESENCE of Amazon.com in Cebu could encourage more business process outsourcing (BPO) firms to set up shop in the city, an industry official...

BPOs remain bullish despite TRAIN 2 passage — Colliers

Business process outsourcing (BPO) firms remain bullish on expanding in the Philippines despite the removal of tax perks under the proposed second package of...

GT Capital implementing masterplan for Bay Area project

GT Capital Holdings, Inc. is now implementing the masterplan for its 40-hectare mixed-use estate in the Bay Area called Metro Park, where it recently...

Amazon opens first PHL customer service center in Cebu

Amazon.com, Inc. has launched its first customer service center in the Philippines, which is expected to create over 1,000 jobs by the end of...

Megaworld eyes offshore gaming operators at Davao Finance Center

DAVAO CITY — Megaworld Corp. is in discussions with offshore gaming operators who have expressed interest in locating at the Davao Finance Center, which...

​Bustling and burgeoning

Western Visayas, the most populous region in Visayas, is a major economic contributor to the country. In 2016, the gross regional domestic product (GRDP)...

The beacon of Western Visayas

From being once called the ‘sick man’ of Asia to adopting its new title of ‘rising tiger’, the Philippines has accomplished a lot in...