Philippine Senate to investigate delays in processing of social security claims of SSS members

A SENATOR has filed a resolution seeking to investigate delays in the processing of claims from members of the stated-owned Social Security System (SSS).

These delays have caused financial difficulties on the part of retirees, Senator Rafael “Raffy” T. Tulfo said in Senate Resolution 544.

“It is the responsibility of the Senate to ensure that government agencies such as the SSS are efficient in providing services to the public, especially to its members who have contributed to the system,” he said.

The inquiry will look into the cause of delays and measures being taken by the SSS to address these.

It will also tackle possible reforms to speed up the release of benefits, including the use of digital technology and automation.

Senators will also probe the need for additional funding and manpower, as well as the possible establishment of a monitoring system that will track the progress of claims.

The findings would help the Senate formulate measures to ensure members of the state pension fund receive benefits on time, Mr. Tulfo said. — Alyssa Nicole O. Tan