THE properties under SM Hotels and Conventions Corp. are ready to bounce back once strict lockdown measures have been eased as they put in place stringent protocols that meet international standards, the company said.
“On top of the best practices we have continuously performed, additional proactive and precautionary actions crucial to the safety and security of each guest and staff have been implemented,” the company, which develops and manages the hotels and convention properties of the SM Group, said in a statement.
It said the “ultimate goal” is to provide guests with the utmost safety and quality of experience. The move comes as the novel coronavirus or COVID-19 has posed challenges to those in the retail, hospitality, and service sectors, as well as healthcare institutions.
It enumerated the actions as: temperature reading and hand sanitation at the entrance; disinfection of reception desks before attending to each guest; staff wears masks, gloves, face shields, and other personal protective equipment at all times when on-duty; fill-up of health and travel history forms upon check-in or registration; sanitation of room keys and disinfection of hotel vehicles before the use of each guest; and periodic disinfection and deep cleaning of high traffic and touch areas.
The company also said that laundry is cleaned by Department of Health-accredited providers, where linen is processed at 83°C to kill microbial life that causes disease or the fermentation of bacteria.
The properties will also be conducting 24-hour continuous fresh air intake in all guest rooms and corridors to ensure the best possible air ventilation to deter contamination and transmission.
Tableware are sanitized through dishwashing machines as opposed to the typical practice using sinks to avoid contact and ensure complete cleanliness. The company said it would be firm in executing social distancing among staff who will assist and ensure that guests are able to practice social distancing.
“Undoubtedly, strategic measures to ensure business continuity have been put in place,” the company said.
The SM unit’s portfolio is comprised of eight hotel properties with a combined inventory of 1,960 rooms and over 38,000 sqm. of leasable convention space. These properties are Taal Vista Hotel, Pico Sands Hotel, Conrad Manila, Radisson Blu Cebu, Park Inn by Radisson Clark, Park Inn by Radisson Davao, Park Inn by Radisson Iloilo, Park Inn by Radisson North EDSA, and the SMX Convention Centers and Trade Halls.