PAL to upgrade passenger service system

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PHILIPPINE Airlines (PAL) said it is preparing to upgrade its passenger service system in line with efforts to secure a five-star rating.

In a statement on Friday, the flag carrier said it will start next month the system upgrade, which is expected to allow faster booking, check-in and boarding experience for its customers.

“PAL’s new IT computer system, using the Altea PSS (Passenger Service System) Suite by Amadeus, will allow airline customers to benefit from greater convenience in booking reservations, ticketing, check-in and boarding processes,” it said.

Amadeus provides service solutions to its clients, such as airlines and airports. On its website, Amadeus said the Altea Suite features full reservation, inventory and departure control capabilities.

“We are looking forward to launching a more reliable and passenger-friendly system that is designed for the needs of our customers,” PAL President and Chief Operating Officer Jaime J. Bautista said in the statement.


Last year, PAL was awarded its four-star rating by international airline rating organization Skytrax. The company is eyeing to secure the top five-star rating by 2020.

In January, listed PAL operator PAL Holdings, Inc. announced it is selling 9.5% of its shares to ANA Holdings, Inc., the parent of Japan’s five-star airline All Nippon Airways, for $95 million. — Denise A. Valdez