PAL named most improved airline; AirAsia gets award as best low-cost carrier

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PHILIPPINE Airlines (PAL) on Tuesday received the award for “world’s most improved airline” during the 2019 World Airline Awards, boosting the flag carrier’s efforts to secure a five-star rating by next year.

In a statement, PAL said the award was conferred by global air transport rating organization Skytrax, noting the airline had “achieved the biggest leap in product and service quality among a survey of over 350 leading airlines worldwide.”

PAL improved to 30th spot in Skytrax’s list of top airlines, up 19 spots from 49th place in 2018.

“PAL is also ranked high in other important categories: Top 10 World’s Best Business Class Comfort Amenities; Top 10 Best Airline Staff in Asia; Top 11 World’s Best Cabin Crew; Top 11 World’s Best Airport Services; Top 11 World’s Best Premium Economy Class; and Top 14 World’s Best Economy Class,” the flag carrier said.

PAL was also re-certified by Skytrax as a four-star Global Airline, based on quality audits conducted in December 2018 and January 2019. It was the first Philippine carrier to nab a four-star rating from Skytrax last year.


Meanwhile, AirAsia nabbed the “world’s best low-cost airline award” for the 11th consecutive year at the World Airline Awards 2019. It was also named Asia’s Best Low-Cost Airline, and received the World’s Best Low-Cost Airline Premium Cabin award for its premium flatbed offered on widebody long-haul AirAsia X aircraft.

“It’s an honor to be recognised by Skytrax for the 11th consecutive year for our commitment to providing affordable travel and guest-obsessed service. The fact that these awards are based on direct feedback is gratifying and wonderful recognition for the Allstars who put so much effort and commitment into service excellence for our guests,” AirAsia Group Berhad Executive Chairman Datuk Kamarudin Meranun was quoted as saying in a statement.

AirAsia Group operates a network of more than 140 destinations from 25 hubs in 22 markets, including the Philippines.

The World Airline Awards, also known as the “Oscars” of the aviation industry, was held at the sidelines of the Paris Air Show. Winners are picked through a survey of 21.65 million customers of 100 nationalities who reviewed more than 300 airlines from September 2018 to May 2019.