THE Home Development Mutual Fund (Pag-IBIG Fund) on Friday launched an online portal that makes its services available to members 24/7.
“The Virtual Pag-IBIG has been a long-term project of the Fund. Before launching, we made sure that support systems have been prepared and that the security of our database has been put in place. We are happy that our long-term plans to provide our members with a more efficient and accessible service have aligned with President Rodrigo Roa Duterte’s call to make government service responsive to the needs of the public by harnessing technology,” Secretary Eduardo D. del Rosario, who heads both the Department of Human Settlements and Urban Development (DHSUD) and the 11-member Pag-IBIG Fund Board of Trustees, said in a statement.
Mr. del Rosario and Pag-IBIG Fund Chief Executive Officer Acmad Rizaldy P. Moti led the launch of the Virtual Pag-IBIG at the Philippine International Convention Center in Pasay City.
Virtual Pag-IBIG is accessible through the agency’s website (https://www.pagibigfund.gov.ph). A beta version was introduced in October.
“Pag-IBIG Fund is celebrating its 39th anniversary this month with the theme ‘Serving the Nation with Excellence and Innovation.’ And what better way to mark our 39th year than with the unveiling of one of the most innovative services in our history, the Virtual Pag-IBIG,” Mr. Moti said.
“With this new service, it’s like having your own personal Pag-IBIG Fund branch at your fingertips. With just a smartphone and an internet connection, our members can now do their transactions with Pag-IBIG Fund online, anytime, wherever they are,” he added.
Members can log in on Virtual Pag-IBIG to access services such as securing a Pag-IBIG Fund Membership ID (MID) number, taking the initial step to enroll for an MP2 Savings account, and monitoring their loan application status.
By creating a Virtual Pag-IBIG account, members can check their savings records, view their loan balances and get the latest news about Pag-IBIG Fund. They can also monitor and view the last ten transactions made with their Pag-IBIG Fund Loyalty Card Plus.
Virtual Pag-IBIG also offers an online payment facility that allows members to pay for their loans and remit monthly savings through PayMaya or with Visa, Mastercard, or JCB credit cards. A real-time chat facility also aallows members to talk to a Pag-IBIG Fund service personnel to address any concern.
Pag-IBIG Fund Loyalty Card Plus holders can activate their account using their card number, while those who do not have the loyalty card can open an account online which can be activated by visiting any Pag-IBIG Fund Branch.
For overseas Filipino workers, the Pag-IBIG Fund International Operations has also set up an activation process.
“We know that our members have been clamoring for this kind of service, so we’re glad that we can finally unveil the Virtual Pag-IBIG today. We have been working on this for quite some time. We first had to upgrade our systems, migrate records, rework our website, and do a lot of work in between. A few years ago, we launched the Lingkod Pag-IBIG campaign to establish our standards for public service. And with the Virtual Pag-IBIG, we are taking our brand of public service to the next level. Virtual Pag-IBIG is Lingkod Pag-IBIG 24/7,” Mr. Moti said.