LIGHT RAIL Manila Corp. (LRMC) launched its free ikotMNL mobile app which gives commuters travel route information for the LRT-1 train line, LRMC said in a statement on Tuesday.
The app, which is available for both iOS and Android, allows users to plan trips ahead of time. It features real-time train arrivals, departures, fare information, crowd monitoring in twenty stations, information on tourist spots, safety reminders, passenger advisories, and announcements.
It also has a chat box for customer service assistance and a feedback form to help improve passenger experiences.
LRMC President and CEO Juan F. Alfonso talked about innovation as a tool to improve customer experience.
“This is the first railway and tourism app in the Philippines. We constantly look for modern ways to change the way we move people and this ikotMNL app is an innovative tool to delight our passengers with a comfortable, safe, and convenient experience when riding the LRT-1,” he said.
For tourists, the app contains detailed directions to tourist spots close to LRT-1 stations and information about local tour operators.
LRMC Corporate Communications Head Jacqueline Gorospe said the organization has spent time and effort in making the app “the best it can be” in its early stages.
“We already have more features in mind to add to the app. It is our way to keep improving it so that those who have downloaded and yet to download the ikotMNL mobile app may continue to enjoy using it,” she said.
LRMC said the app is a unified urban mobility and transport app, and could be developed into a lifestyle app.
The company plans to further upgrade the app by including beep card and QR code options for fares as well as participating in tie-ups with merchants.
LRMC is a private joint venture company of Metro Pacific Investments Corp.’s Metro Pacific Light Rail Corp., Ayala Corop.s AC Infrastructure and Holdings Corp., and the Philippine Investment Alliance for Infrastructure’s Macquarie Infrastructure Holdings.
LRMC took over operations of LRT-1 in September 2015, through a P65 billion three decade long concession agreement with the Department of Tourism and the Light Rail Transit Authority.
LRMC in Oct. acquired 90% of the right of way for the Phase 1 of the LRT-1 Cavite Extension Project, a P64.9 billion public-private partnership. — Jenina P. Ibañez