METRO MANILA is currently in a looser form of lockdown where people are allowed to go out to buy essentials, to work, and live life in the “new normal,” but understandably, many still prefer to stay at home and have as little contact with other people as possible because of the COVID-19 (coronavirus disease 2019) pandemic.

And in response to the “new normal,” Robinsons Malls has launched three new services: RPersonal Shopper, RDelivery, and pick-up stations for people still wary of leaving their homes or going to malls themselves.

The personal shopper service allows customers to book a personal shopper via on-demand service platform, MyKuya, and have them purchase “daily essentials, run a few errands, or even order food from restaurants operating in the mall,” according to a release.

Robinsons Malls has a dedicated icon on the MyKuya app and the service can be used to buy items from Daiso, the supermarket, or other stores and restaurants that are open in their malls.

The personal shoppers (a.k.a. “Kuya” or “Ate”) can either advance payments for items not exceeding P1,000 and settle once delivery is made, or the customer can send shopping money via GCash. The payment for shoppers’ service is made through the MyKuya app via the debit or credit card registered on the app. The rates for the Kuya or Ate’s services are based on the time spent doing the errands.

The personal shopping service is available from 10 a.m. to 5 p.m., every day, and is available in Robinsons Galleria, Robinsons Place Manila, and Robinsons Forum.

Robinsons Malls also has a delivery service where customers can choose from a list of participating stores listed on its Facebook page or through the Robinsons Malls Viber community and call the chosen store to place an order.

For restaurants, customers may opt to use the RDelivery service as orders made through it are prioritized. The service has a fixed delivery fee of P125 for areas within a five kilometer radius from the mall and is done in partnership with delivery service, Mober.

Payment options include bank account transfer, GCash, Paymaya, or cash on delivery. Note that transactions are capped at P3,000. The delivery service is available every day from 10 a.m. to 5 p.m. for online payments, and 10 a.m. to 4 p.m. for cash on delivery.

“With the RDelivery and RPersonal Shopper programs, it is not just the customer who stands to benefit from the added safety, security, and convenience. Robinsons Malls is keen to provide extra service to their tenants as well, especially establishments without a dedicated delivery fleet, giving them the potential to reach a wider audience and boost their revenue,” the company said in the release.

RDelivery is currently only available in Robinsons Magnolia, and participating food merchants include Botejyu, Express Sincerity, Mary Grace, GNC, and Contis, to name a few.

More Robinsons Malls will join both the RPersonal Shopper and RDelivery services in the coming weeks.

People who have vehicles but don’t want to spend too much time outside can use the malls’ pick-up stations at Robinsons Galleria, Robinsons Place Manila, Robinsons Magnolia, and Robinsons Forum.

Customers can place their orders directly with the restaurants and pay using various payment options. Once the order is placed, the customer will be directed to a specific pickup location (each mall has several) and the specific time for pickup.

Pickup stations are also being set up in more malls: Robinsons Metro East, Robinsons Place Cainta, Robinsons Place Antipolo, and Robinsons Town Mall, to name a few. — ZBC