RESORTS World Manila (RWM) has opened a travelers lounge at the Newport Mall, where passengers of Cebu Pacific can check in for their flights departing from Ninoy Aquino International Airport Terminal 3.
During the official launch of the RWM Travelers Lounge on Tuesday, RWM and Cebu Pacific officials said the new facility offers check-in services for Cebu Pacific passengers during mall hours, or up to eight hours before their scheduled flights.
The lounge is located on the ground floor of Newport Mall, which offers free shuttle service to the Runway Manila entrance. Runway Manila is an elevated walkway connecting Newport City to NAIA Terminal 3.
“We’ve been working extensively with Cebu Pacific, we forged a relationship over a number of years…. we have the Runway (Manila)… that links all of our hotels to Terminal 3, so the ease of access to guests when they come to our property,” Stephen Reilly, chief operating officer of RWM, told reporters after the launch.
Javier Massot, Cebu Pacific vice-president for airport services, noted that the check-in facility at the lounge uses the airline’s new system.
“What we provide is a check-in facility…. It’s flexible. We can go with the demand. We have now deployed a new system… which enables us to provide check-in facilities anywhere. It doesn’t have to be in a specific location… So, we are coming from a very static way of doing business to complete sandbox concept where we go where they need us,” Mr. Massot told reporters after the event.
Passengers can get their boarding passes before going to NAIA Terminal 3. Real-time flight status is also provided in the lounge.
“It’s great for our guests, it’s also great for Cebu Pacific because at the same time for them… NAIA Terminal 3 does get very congested at certain times. They are actually very grateful as well for an alternative site for people come and check-in, and then sit back and relax and wait for their flights,” Mr. Reilly said.
Mr. Massot said the new facility allows Cebu Pacific passengers to avoid the long queues at the airport.
“I think it’s a great opportunity for passengers that want to avoid queueing at the airport. They can come here with enough time. They can get their boarding passes, and they can spend their time having some fun using the facilities of this fantastic area… hassle free… It’s also a good opportunity for us because it will decongest the airport,” he said.
Mr. Massot said Cebu Pacific may consider opening other similar facilities in the future. — Vincent Mariel P. Galang

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