Toyota dealers reopen in GCQ areas
TOYOTA MOTOR PHILIPPINES (TMP) reports that it is opening its dealership network once the enhanced community quarantine (ECQ) transitions into a more relaxed general community quarantine (GCQ).
In connection, it is issuing guidelines and SOPs in accordance with Department of Health (DoH) and World Health Organization (WHO) protocols to ensure the safety of all customers and employees.
First, dealers are directed to take the temperature of customers of employees, as well as to perform regular disinfection of the entire facility. Common areas will be disinfected more frequently. Physical distancing will be ensured through a change in the layout of showrooms and service reception areas, designed to control the number of persons inside the facility at any given time.
Customers are highly encouraged to set appointments before visiting the dealer, as dealers will only be accommodating confirmed service appointments — easily booked through the recently launched digital tool MyToyota PH (mytoyota.ph).
Meantime, Toyota Financial Services Philippines extends payment terms for customers as well as expiring insurance policies under Toyota Insure. Warranty coverage of Toyota vehicles are likewise extended until after the ECQ is lifted. Toyota vehicles scheduled for periodic maintenance services are also given a grace period after the quarantine is lifted.
Said TMP President Atsuhiro Okamoto, “While we are facing challenging times, this also presents an opportunity to come back better and stronger, to review our current processes and find improvements, to constantly provide ever better products and services, and to make our team members’, customers’, and partners’ lives safer and more convenient.” He continued, “The new normal will take a while to get used to but together we can overcome this. Stay home, stay safe, and please observe precautionary measures if you need to go out. We are working hard to prepare our dealerships and ensuring that everyone will be safe upon their visit. We look forward to serving our valued customers again. See you in our dealerships.”
To date, the following Toyota dealer outlets located in areas under general community quarantine have resumed operations:
For more dealership updates, visit https://toyota.com.ph/news/ToyotaAdvisory. For more Toyota updates, visit www.toyota.com.ph or check out Toyota’s official social media pages at ToyotaMotorPhilippines (Facebook and Instagram), and @ToyotaMotorPH (Twitter).
BMW PHL holds ‘live chat’ today
BMW in the Philippines will hold a “simultaneous live chat session” today with select dealer partners, allowing the network to engage with existing customers and aspiring BMW owners.
In a release, SMC Asia Car Distributors Corp. (SMCACDC), authorized Philippine distributor and service provider of the Munich-headquartered brand, said “select BMW dealers will be standing by to communicate with participants for two hours in the morning (10 a.m. to 12 p.m.) and two hours in the afternoon (3 p.m. to 5 p.m.). The chats will be leveraging Facebook as a messaging platform, and the so-called BMW Live Chat aims to answer questions, give proper guidance, and assist customers and clients with regard to products, experiences, and service or after-sales initiatives — essentially anything about the brand. The BMW Live Chat will be able to address chat messages only.
“We want to ensure people that BMW is just a click away despite these difficult times, and will always continue to be ready to help. BMW has always maintained a strong digital presence, and the brand has always found new ways to engage and make itself more accessible for fans and customers,” said SMCACDC President Spencer Yu. More information on the specific BMW Live Chat schedules may be found on the Facebook pages of participating BMW dealers:
Autoallee BMW (Eton Centris, Brgy. Pinyahan, Quezon Avenue corner EDSA, 1100 Quezon City)
Autobahn BMW (Zone 15, North National Highway, Talisay City, Negros Occidental, 6115)
Motor Ventures BMW (Madrigal Business Park, Commerce Avenue, Alabang, Muntinlupa)
Premier Cars BMW (CGIC Bldg., San Fernando-Olongapo Road, San Fernando, Pampanga)
RSA Motors (184A E. Rodriguez Jr. Avenue, Bagumbayan, Quezon City)