Corporate News

BPO firm beefing up work force in Philippines

Posted on February 17, 2016

CALIFORNIA-BASED business process outsourcing (BPO) firm Alorica, Inc. is beefing up its workforce in the Philippines after registering robust growth last year.

“We have so much growth that for the first quarter specifically, our projection is 6,000 employees hired,” Colleen Beers, Alorica senior vice-president of operations, said in a briefing in Makati City yesterday.

Of the total, 2,500 will be for new positions and up to 1,500 will be for seasonal positions which may lead to permanent positions, said Ms. Beers, who oversees Alorica’s operations in the Philippines.

To support its expansion in the Philippines, Alorica is adding up to 450 seats in its facility in Makati and another 750 seats for its operations from Lipa, Batangas. In total, these will accommodate as much as 3,500 new employees.

“That will fill us up so we are looking at other areas for growth but we choose to grow in our existing facilities,” Ms. Beers said, but declined to identify the sites the company is looking at.

The Philippines is considered a critical component to Alorica’s long-term strategy, Ms. Beers said, with the BPO firm doubling its revenues to $1.2 billion last year.

“We are growing at a rapid pace, bringing in new brands and clientele, but we have a lot of organic growth,” she said.

Headquartered in Irvine, California, Alorica’s operations in the Philippines is the company’s second biggest globally after its facility in the United States, accounting for roughly a fourth of its more than 48,000 workforce worldwide.

Alorica has six BPO facilities here, three of which are in Makati while the remaining are in Batangas and Cebu. They serve clients engaged in various industries namely automotive, energy and utilities, financial services, government services, health care and insurance, media and communications, retail and e-commerce, technology, travel and hospitality.

The BPO sector has been a major component of the Philippine economy, with BPO revenues seen growing at a swifter rate than overseas Filipino workers’ remittances. The outsourcing industry is targeting to grow its revenues to $25 billion and its workforce to 1.3 million this year. -- Krista A.M. Montealegre