IT-BPO industry starts drafting 6-year road map

Posted on October 06, 2015

THE INFORMATION and Technology (IT) and Business Process Association of the Philippines (IBPAP) will finalize by October 2016 a new six-year road map that will guide the local industry on how to respond to expected global market developments.

The road map will consolidate the expected challenges and prospects for six primary sub-sectors: contact center, health care, information technology (IT), animation, game development, and financial services, IBPAP President and Chief Executive Officer Jose Mari P. Mercado told reporters on the sidelines of the 7th International IT-BPM Summit at the Marriott Hotel in Pasay City.

“It will not be just one overarching road map; we’ll try to cover as many sectors as possible,” he said. “The intent is to look at how the global marketplace will look like for the next six years and how should the Philippine IT and business process industry plan for that and what are the issues to address.

Mr. Mercado cited the industry’s 15%-18% annual growth and said “the opportunity to sustain that [after 2016] is very strong.”

“The purpose of the road map is to identify what are the opportunities and possible challenges in place that will prevent us from doing that.”

The industry earned $18.9 billion last year, and eyes $21.2 billion in revenues this year and $28.9 billion for 2017, IBPAP said in an Aug. 10 statement.

The group plans to pick a consultant for the road map by end-October, followed by the drafting of the plan, which usually takes 12 months to 18 months.

As of end-2014, the industry employed 1.03 million Filipinos and Mr. Mercado yesterday said the industry is “confident of hitting” the 1.2 million employee target for 2015.

IBPAP will also identify by the end of the month a list of “next wave cities” or areas outside Metro Manila that are receiving increasing investments for business process outsourcing. -- Daphne J. Magturo